Etsy.com handmade and vintage goods

Policy Update: Prohibited Animal Products

Today we take a step forward to help protect the diverse species of wildlife with which we share our planet.

Etsy.com handmade and vintage goods

Policy Update: Changes to the Prohibited Items List

The Policy Team has made some tweaks to the DOs and DON’Ts as part of their ongoing efforts to ensure a safe marketplace.

Etsy.com handmade and vintage goods

The “Who” of Handmade

Etsy’s mission has always included a desire to bring the human element back to commerce. So what does that look like as Etsy shops grow?

Etsy.com handmade and vintage goods

Defining Handmade on Etsy

There’s more than one handmade story to tell.

Etsy.com handmade and vintage goods

Updates to Etsy’s Privacy Policy

An overview of the recent changes to the Privacy Policy.

Etsy.com handmade and vintage goods

Policy Update: Labeling Items

We’ve revisited and revised Etsy’s rules for labeling items to complement recent changes to search.

Etsy.com handmade and vintage goods

Policy update: canceling a transaction for return/refund

As of today, we've expanded Etsy's policy for canceling transactions. A shop owner may now cancel a transaction in the event that the buyer has returned the item to the seller, and the seller has provided a refund to the buyer (at a minimum for the price of the item). You can read the updated…

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Etsy.com handmade and vintage goods

Changes to Prohibited Items Policy

Hi, everyone. Etsy's COO, Adam, has just posted an announcement on the blog about some changes to our Prohibited Items policy in the DOs & DON'Ts of Etsy that take effect today. Please read the announcement:http://www.etsy.com/storque/article/11599 You may review the new policy here:http://www.etsy.com/policy/dosdonts#prohibited If you have questions about how this policy change impacts your shop…

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Etsy.com handmade and vintage goods

Help site errors (Aug 10, 2010)

Just a quick note to let you know we are aware that the Help site ( http://help.etsy.com ) is currently experiencing some issues. We are working with the company that hosts our Help site to get it back up and running as soon as possible. We're sorry for the trouble. * * * * *…

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Etsy.com handmade and vintage goods

Monthly billing emails get a new look

Hello sellers! On July 1 when you receive your monthly emailed billing statement from Etsy, you will notice that it has a new look. This is part of a larger project to bring all the various emails from Etsy into a similar format. Don't worry — All the information and billing policies remain the same…

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Etsy.com handmade and vintage goods

Issues with help.etsy.com (April 6, 2010)

Hello, We're currently experiencing some issues with our Help site at http://help.etsy.com Reported issues include seeing a pop-up for a javascript error in some browsers, as well as links not being clickable. If you experience the pop-up javascript error, you should be able to click "Continue" and the page will load normally. We are working…

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Etsy.com handmade and vintage goods

Legacy Listings Information (Jan 23, 2010)

Hi, sellers of Etsy. I wanted to make this post to clear up any confusion surrounding emails some sellers have received from Etsy's Support Team yesterday about "legacy listings." We've seen at least one Forum thread where sellers are curious or confused about this, so we felt it best to bring it out in the…

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Etsy.com handmade and vintage goods

Customer Care: Improving Etsy Support

Etsy’s Support Team is committed to providing the best possible service to the Etsy community. We are delighted to announce that we are launching a brand new Help section and a new set of internal tools for Etsy’s Support Team. As we have with other recent features, we are going to roll out use of…

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Etsy.com handmade and vintage goods

Customer Care: Improving Etsy Support (Nov 12, 2009)

Etsy's Support Team is committed to providing the best possible service to the Etsy community. We are delighted to announce that we are launching a brand new Help site ( http://help.etsy.com ) and a new set of internal tools for Etsy's Support Team. As we have with other recent features, we are going to roll…

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Etsy.com handmade and vintage goods

Internet issues at Etsy's offices, possible Support delays (Oct 28, 2009)

Etsy's main office in Brooklyn, NY is currently experiencing some internet connectivity issues due to problems beyond our control with our internet service provider. Please be aware that response time to emails sent to Etsy Support may be delayed as a result. This should not impact site performance. It's the ISP for our in-office internet…

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Etsy.com handmade and vintage goods

Updates to Etsy's Site Policies (October 27, 2009)

Today Etsy has put into effect updated policies for the site in the DOs & DON'Ts of Etsy, the Terms of Use, Privacy Policy and Copyright and Intellectual Property Policy. You can read more about this annual policy update – including an overview of the changes – on Etsy's blog, The Storque: http://www.etsy.com/storque/article/4974/ These are…

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Etsy.com handmade and vintage goods

Not-So-Top-Secret: Policy Sneak Peek (Oct 20, 2009)

Hello Etsy community, It’s been over a year since we last updated the DOs & DON'Ts of Etsy. During that time, we have received feedback on our existing policies from the Etsy community — through the Forums, emails, Virtual Labs and in-person meet ups. Thank you for your input! Keeping our policies clear and up-to-date…

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Etsy.com handmade and vintage goods

Not-So-Top-Secret: Policy Sneak Peek

Psst … Secret Squirrels! You may not know this, but for the past few months, a special task force at Etsy has been locked away in a tiny conference room, buckling down to polish up Etsy’s site policies. I’ve just smuggled some highly classified documents out of the heavily-guarded, steel-doored Lawyer Hole over at Etsy…

Etsy.com handmade and vintage goods

Etsy Support email issues (August 13, 2009)

Etsy's main office is currently experiencing some internet connectivity issues due to problems beyond our control with our internet service provider. We have learned that many customers of this ISP in the New York area are being affected. Please be aware that response time to emails sent to Etsy Support may be delayed as a…

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Etsy.com handmade and vintage goods

Billing Alert: Updates to Etsy’s Billing System

UPDATE (6/25/09): With the migration to our new credit card processing system complete, some remaining sellers over the next billing period may need to re-enter their credit card information.  This is a one time action; you will not need to re-enter your credit card information every month, unless your card expires.  Additionally, sellers have the…