Etsy.com handmade and vintage goods

A New Homepage for New Visitors

Our new design aims to introduce Etsy to first-time visitors more effectively and encourage them to join the community.

Etsy.com handmade and vintage goods

Rethinking Feedback

CEO Rob Kalin and COO Adam Freed respond to concerns about purchase feedback and privacy on Etsy.

Etsy.com handmade and vintage goods

Changes to visibility of feedback

For Etsy's first four years, buying an item and sending payment were two separate actions. Payment was sent via PayPal after completing the checkout process on Etsy. Because of this, it was important for buyers to have public feedback. It was how sellers would gauge the trustworthiness of their buyer, and it was a strong…

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Etsy.com handmade and vintage goods

How do people find your listings?

We've started working on seller analytics, and hope to release something by the end of this year. It's a big, important project. Understanding where traffic comes from is vital to running a shop, and while we currently support Google Analytics for your shop, sometimes it can be tricky to understand. We also want to let…

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Etsy.com handmade and vintage goods

An Update on Things Happening Inside Etsy, Inc.

We’ve grown to 125 employees, including a new COO, and we recently raised a bit more money.

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Etsy.com handmade and vintage goods

Etsy Update: The Latest From the Belly of the Beast

Hi all,  Here’s my much overdue update. I apologize for the radio silence. I’ve been focused on getting things done, rather than talking about getting things done. Introduction Everything we’re doing is for the sake of improving our service, and we all know there are myriad improvements to be made. To better describe what we’re…

Etsy.com handmade and vintage goods

SEO update

(This is posted in another thread elsewhere in these forums. I'm reposting it here because it's work reading. We still need to do some more research, but it's a solid hypothesis.) *Statement of Facts* #1 – We didn't change anything on our end mid-March that would affect SEO.#2 – Google made a massive infrastructure change,…

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Etsy.com handmade and vintage goods

Two-Month Roadmap: March and April

I am happy to present our first two-month roadmap. Our goal is to give everyone better insight into what we’re building. We’ll release four more roadmaps in 2010: May 1, July 1, September 1, and November 1. In lieu of fine print at the end, here are some caveats up front. We’re sharing things we…

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Etsy.com handmade and vintage goods

Roadmap for our site

Hi all, We've announced our first roadmap:http://www.etsy.com/storque/etsy-news/two-month-roadmap-march-and-april-7381/ Which includes some changes to the header:http://www.etsy.com/forums_thread.php?thread_id=6459104 Rob

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Etsy.com handmade and vintage goods

An update from inside Etsy

Hi all, I've been quiet these past couple weeks mostly because I've been heads down working. It's the end of a long Sunday after my weekend in the office, and we're making good progress. Progress on what? This is part of what we're working on. By the end of this month, we'll post a rolling…

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Etsy.com handmade and vintage goods

An update form inside Etsy

Hi all, I've been quiet these past couple weeks mostly because I've been heads down working. It's the end of a long Sunday after a weekend in the office, and we're making good progress. Progress on what? This is part of what we're working on. By the end of this month, we'll post a rolling…

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Etsy.com handmade and vintage goods

Relevancy Thursdays

Many people who shop on Etsy tell me that they wish search worked more like Google. We're taking the first steps towards this lofty goal, and here's what this means. We need to order items in search results by relevancy, not recency. Relevance for Etsy is different from Google, because we care more about how…

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Answering your questions, #4

In this edition of Q&A, we shall focus on the site itself. I understand that answering these questions will raise many more: How exactly will the changes and new features work? When will they launch? One step at a time. We all know that talk is thin when it comes to change. We want to…

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Etsy.com handmade and vintage goods

Answering your questions, #3

Hi all, Here's the third installment of our Q&A. This time, I chose a handful of q's from Twitter, where people asked them via a tweet with @rokali in it, or the #etsyq hashtag. – @mrsbeccijo: What is going to be done about resellers on etsy? We don't like resellers any more than you do….

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Etsy.com handmade and vintage goods

Answering your questions, #2

Hello again. Here's another batch of questions. Before we jump in I'd like to say two things: 1. Site Features I'm holding off on answering questions about specific site features for now. This issue deserves its own dedicated discussion, and we all know that words about features are much less useful than the features themselves….

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Etsy employees in the forums

This is test of the admin broadcast system. Our company is part of this community. As a start, I want every Etsy employee to post a short sentence in this thread, saying something witty, funny, sad or inspiring. Everyone out there will be able to see who's here. This is just a start, we're going…

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Etsy.com handmade and vintage goods

Answering your questions, #1

Hello! I'm back here in the forums, and have been reading as much as I can. To get things going, I've gathered some questions from pages 1 – 25 of this forum thread: http://www.etsy.com/forums_thread.php?thread_id=6383447 I'll answer these questions here in the admin forum, and then create another couple sets of answers to cover the remaining…

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Etsy.com handmade and vintage goods

Etsy Alumni: Maria Thomas

UPDATE: In the New Year, Maria will be leaving Etsy, and Rob, Etsy’s founder will return as CEO. Read their message to the community here. UPDATE from July, 2008: Maria Thomas is now Etsy’s Chief Executive Officer (CEO). Read more about her role and other additions to the Etsy team in this post from July…

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Etsy.com handmade and vintage goods

Etsy’s New Old Young CEO

Rob Kalin, a.k.a. Rokali, is an Etsy founder. As 2010 begins, I will return to Etsy as CEO, and Maria will leave the company. Maria joined Etsy in the middle of 2008 and led Etsy through an important foundational phase. We are a profitable company now, and Maria helped us reach this major milestone. She…

Etsy.com handmade and vintage goods

A Fond Farewell

Last week Chris and Haim announced to us that they’re moving on from Etsy. They’ll be at Etsy through the end of this month, sharing their knowledge of Etsy’s systems, network architecture, and all things technical. We owe so much to these two guys. They have given their lives to Etsy, all the way down…

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