Etsy.com handmade and vintage goods

New faces on the Etsy Forums

Hello friends! You've probably heard by now that we've expanded our Support Team, and you may have seen the job listings on our careers page. We're hiring another wave of folks for Support in fact, so if you're local to Brooklyn or Hudson, NY and the job description sounds like you, join us! http://www.etsy.com/careers/ We…

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Etsy.com handmade and vintage goods

Mistaken Account Closures

An error in our system just caused a small number of active Etsy accounts to be automatically closed. People whose accounts were affected may also have gotten an email telling them their account was shut down over a violation of our terms of use. This was a technical error. We simply screwed up. We apologize….

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Etsy.com handmade and vintage goods

Welcome to the new Etsy Forums!

Welcome, friends, to the new Etsy Forums! With fewer sections and a narrower focus, our hope is to encourage more participation in the great discussions that happen here from everyone. That includes us; you'll be seeing more of the Forums Team contributing to discussions as well! In an effort to keep a tight focus on…

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Etsy.com handmade and vintage goods

Coming soon: Forum section migrations

Hi, friends. In January 2010 Rob Kalin said that we would be migrating the Etsy Forums into Teams. We began this process by moving the CPSIA forum section, with arguably the narrowest field of knowledge among all the Forums sections, and creating a team for it. I know that this worried a lot of you,…

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Etsy.com handmade and vintage goods

Letter to some Etsy sellers regarding Gawker's hack

Hi! Some of you may have just received or may be about to receive an email from Bernadette, Director of Etsy's Support Team (from noreply@etsy.com) regarding the recent security issue at Gawker. We are emailing those members who have accounts associated with email addresses and passwords which the Gawker hackers made public, and recommending for…

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Etsy.com handmade and vintage goods

Networking Issues

Taken directly from:http://etsystatus.com/2010/12/16/networking-issues/ There appears to be some networking issues with some of our multiple providers, stay tuned for more information. This would affect some members trying to get to etsy.com, and possibly the Etsy API. Our Tech Team is working on this issue as we speak, and we'll update EtsyStatus and this Announcement when…

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Etsy.com handmade and vintage goods

Search your favorite items!

Hello friends, I'm happy to announce that we are rolling out the ability to search your favorite items! All you have to do is click on the button to the left of the search bar, select "Your Favorite Items," and let it know what you're looking for. This feature will search all of the active…

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Etsy.com handmade and vintage goods

Pruning the Showcase

Hi friends, We're in the process of rebuilding the Showcase here at Etsy. As part of this project, we're pruning the existing Showcase. As of today, we are no longer selling spots in the Main Showcase, or the Storque Showcase. The Category Showcases and the weekly themed Holiday Showcases will remain as they are. Why…

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Etsy.com handmade and vintage goods

A fond farewell to Etsywiki.com

Hi friends, If you arrived on Etsy when or before I did (mid 2007), you might know of the "Etsy Wiki" at etsywiki.com. Most of the information there was provided by the Etsy community and we experimented with it as a space for community members to include resources on, well, anything that might be useful…

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Etsy.com handmade and vintage goods

Chat, Virtual Labs, Etsy Voter – planned maintenance October 21

From 4-7 AM Eastern US time on October 21, we will be taking Chat, the Virtual Labs and the Etsy Voter down for maintenance. You'll see a screen kind of like this one when you visit: http://www.etsy.com/forums_down.php They'll be happy to see when you when they come back up!

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Etsy.com handmade and vintage goods

Email notifications issue – October 16

We're currently experiencing an issue with the server responsible for sending email notifications for Etsy (which you receive when transactions occur, when you have a receive a convo and are set to be notified about it, when you register for an account and should receive a confirmation email, etc). We're actively working on the fix…

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Etsy.com handmade and vintage goods

Etsy Update: What are we working on?

We just posted the latest Etsy Update from Etsy's CEO, Rob Kalin. This post shares the individual teams under our "Tech team" umbrella, and will show you what we have been and are currently working on! Check it out here: http://www.etsy.com/storque/article/9167/ Your comments are welcome in the following thread: http://www.etsy.com/forums_thread.php?thread_id=6582804

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Etsy.com handmade and vintage goods

Coming Soon: International Forums section!

Hello! I'm please to share with you that we'll soon be adding an additional Forum section to the Etsy Forums: the new International section! The new International section will serve a few different purposes, including a place for non-English speakers to share tips about their businesses in their native languages, for site news to be…

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Etsy.com handmade and vintage goods

Listings with no apparent price, July 9-10, 2010

Hi! Between our first and second outages this evening (and it bugs our Systems Operations team like crazy that we had a single one), some of you may have encountered items that didn't appear to have a price (either because this happened while you were listing it, editing it or searching for items on Etsy)….

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Etsy.com handmade and vintage goods

Issues with Convos and Listing Items, July 9 2010

Hello friends, We're aware that some members are currently experiencing issues with convos and listing items. If you are experiencing issues with listing items, please let us know in this thread:http://www.etsy.com/forums_thread.php?thread_id=6570327 If you are experiencing issues with convos, please let us know here in this thread instead:http://www.etsy.com/forums_thread.php?thread_id=6570323 We'll be posting to these two threads and…

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Etsy.com handmade and vintage goods

Tech Update: Renewed items not appearing in categories (now fixed).

Earlier today, a bug prevented some listings from appearing in the appropriate location in their respective categories upon renewal. This bug has since been fixed, and any item renewed while this bug was active should now be in its appropriate location. We do have a record of the items (and sellers) affected by this issue,…

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Etsy.com handmade and vintage goods

Clarification on off-site linking policy

I'm posting thing up here for visibility: ====== The "two click rule" that has been mentioned before (that a link is okay in one's shop, provide it takes at least two clicks to go from Etsy to another space/venue selling the same items) is still a pretty good guideline, with respect to the fact that…

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Etsy.com handmade and vintage goods

Welcome our new team of Forum moderators!

Hello Etsy community! I'm excited to announce that we've added four awesome people to our Forums Team! With their help and the help of lisajune and HeyMichelle, we'll be able to provide further assistance in Site Help, in tracking down useful information for sellers, helping to critique shops, coordinating communications with other staff members surrounding…

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Etsy.com handmade and vintage goods

Image Display Issue

We are actively investigating the cause of a bug which is preventing some listing photos and thumbnails from being displayed, and in other cases has listings appear to show more than five thumbnails. We'll update this thread as we have more details. * * * * * If you have reports of issues similar to…

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Etsy.com handmade and vintage goods

Improvement to searching (for sellers) by username

As Zhi-da stated here: http://www.etsy.com/forums_thread.php?thread_id=6452693 Our Sellers search will now ignore characters that you can't use when you create a username. This means that if someone attempted to search for "Bob's Old Soap" (with quotes or without) with our Sellers search and we had a BobsOldSoap on Etsy, that person would successfully find BobsOldSoap. We've…

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