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Mistaken Account Closures

Jul 20, 2011

by RobWhite

An error in our system just caused a small number of active Etsy accounts to be automatically closed. People whose accounts were affected may also have gotten an email telling them their account was shut down over a violation of our terms of use. This was a technical error. We simply screwed up. We apologize.

We are doing all we can to fix the problem as fast as we can. We have reactivated the affected accounts. Very few accounts were affected by this mistake, but if yours was one, we are working hard to restore all your settings now. We hope that process won't take more than an hour or two. Your circles and activity feeds could take a little longer to restore. Once restored, everything in your account should look pretty much as it was before.

If you need to get in touch with us right away about your account, please email us at support@etsy.com and put MISTAKEN ACCOUNT CLOSURE in the subject line. We will try to get back to you to answer your questions as soon as possible.

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For accounts that were affected by this, your team memberships may also have been impacted. If you lead or captain a team, your leadership status could have been affected as well. We are working on restoring all of this information, but if you have an urgent team membership-related issue or question, please send me an email at morgan@etsy.com.