Shop Etsy

Notes From Chad

Aug 1, 2011

by Chad Dickerson handmade and vintage goods

Hi everyone,

It’s been just over a week in the new role and it’s been really good to hear from so many of you. Along with the kind notes of congratulations was plenty of constructive feedback on how to make Etsy better, and I appreciate it. With 800,000+ sellers and 25 million monthly visitors, there’s a lot of feedback to consider. One seller wrote something to me last week that reflected the general sentiment: “We all have desires and agendas, myself included, but mostly I just want to continue to be successful making and selling things.” I hear you loud and clear!

We know every seller wants to… well, sell. You have amazing items in your shops, and you want to find the right homes for them. On our end, we have a few different jobs to do. We have to prepare for the influx of buyers this holiday season, improve search, and deal with issues like resellers. I’ll talk about each of these below.

The best way to make sellers successful is by bringing more buyers to the site, and the holiday season is the perfect time to do that as more people press their noses against the virtual windows of your Etsy shops. There are only four months until peak shopping season and we’re focusing on the holidays earlier than we ever have before. We’ll be talking about this in the coming weeks, and you’ll be hearing more from folks on the various teams at Etsy who will be working together to make this the best holiday season ever for Etsy sellers. (Judging from the Christmas in July Treasury lists that I’m seeing, you’re already thinking about the holidays, too.)

With more buyers coming to the site over the holidays, we know it’s critical that we improve the search experience on Etsy. We want to make those changes well in advance of the holiday season to give you plenty of time to prepare, so we’ve begun communicating what changes you may need to make to your listings.  Last week, you heard from Natalie on the Blog and from Frank in the Forums with advice on how to make your listings perform best in search sorted by relevancy. As both Natalie and Frank wrote, we plan to make search sorted by relevancy the default search setting, as our measurements and experiments have proved this is the strongest site experience.

Since we’ve added “sort by relevancy” as a search option, we’ve seen an overall increase in listing views from search, which is exciting. You can see how you are doing as we make changes by checking out your Shop Stats. We’re continuing to make more improvements and will communicate them to you all along. Improving search is a job that is never really done. As Frank said, a great search experience on Etsy also depends on sellers being accurate and descriptive with their titles and tags, so we need your help, too (again, Natalie’s blog post contains great guidance). Thanks in advance!

Aside from bringing more buyers to Etsy, we’re going to be focusing more intently on creating a happy and thriving environment for sellers. Last week, we formed a new Seller Happiness Team internally. This new team will include people from all over the company with a focus on making running your shops on Etsy both delightful and rewarding. We’ll be engaging with the seller community more publicly and more deeply with a unified cross-disciplinary effort from teams across the entire company. The first task of the Seller Happiness Team is determining how we will measure happiness in the seller community so we can set a baseline for how we are doing, and then improve upon it. As I wrote in my last letter to the community: “Etsy is a marketplace, but what makes it special is that it’s more than a place to buy and sell. It’s also a marketplace of personal stories and connections.” Happiness will include making sales, of course, but we also think happiness comes from the unique sense of personal connection in the Etsy marketplace. We’re just kicking off the work of this team, and you’ll be hearing more from me and the members of that team in the coming weeks and months about it.

Finally, I have spent a lot of time in the past week meeting with teams inside Etsy to better understand the reseller problem so we can be more effective in addressing it. Kruti wrote about what we’re doing in early June (see Forums, Blog). As she noted, we’re attacking the problem by hiring knowledgeable staff and building better tools and we’ve made some progress — we’ve reviewed and taken action on more than six times the number of accounts as we did one year ago. We need to make more, though. As the old saying goes, “An ounce of prevention is worth a pound of cure,” so I’ll be focusing more of the company’s energy on understanding and addressing the core issues that lead to resellers being visible on Etsy. We’ll definitely continue to step up enforcement, but we’ll also be doing more work to address the root causes of the problem.

You’ll be hearing from me very regularly here — sometimes as often as once a week — as we get down to work. Thanks again for all of your feedback in my first week in the new role, and I’m looking forward to working with the teams here to make Etsy an even better place for all of you.



  • sagittariusgallery

    sagittariusgallery said 8 years ago

    Making sure there is less down time would be good too. Thank you.

  • MootiDesigns

    MootiDesigns said 8 years ago

    thanks for the update.

  • CarryTheWord

    CarryTheWord said 8 years ago

    Sounds great! Thanks!

  • LoveTheBaby

    LoveTheBaby said 8 years ago

    Thanks Chad. I've been reading up on how to make my shop better. I really appreciate all that the Etsy team is doing to make improvements for buyers and sellers.

  • efinan

    efinan said 8 years ago

    Thanks for addressing issues like resellers! Can't wait for the holiday rush.

  • Parachute425

    Parachute425 said 8 years ago

    Yes - please keep in touch.

  • TheIDconnection

    TheIDconnection said 8 years ago

    I'm really looking forward to the changes. I really miss my views jumping up after I tweeted :(. It made me feel like people where really looking at my stuff. I wish the filters would go away. On a positive note I love all the new changes that have happened. I don't have to spend so much time on a listing as before which allows me to list more! And that's good for Etsy and my wallet! Welcome Chad Monica TheIDConnection

  • gabrielefelt

    gabrielefelt said 8 years ago

    Oh, you are great, Etsy Team.

  • dayslonggone

    dayslonggone said 8 years ago

    Awesome, Chad! Thanks so much for the news! It is great to hear from you and to see you are going to be active in communicating with the sellers! That is a HUGE positive in my book! Bravo! Thanks so much!

  • sweetnaturedesigns

    sweetnaturedesigns said 8 years ago

    thanks for working so hard while we sellers work hard! glad to have all the updates communicated on a regular basis. it helps!

  • cattuslavandula

    cattuslavandula said 8 years ago

    The best way to make sellers successful is by bringing more buyers to the site ***** YES YES YES!!!!!! Holy cats, Chad gets it!!!! Thank you!!!!

  • bstudio

    bstudio said 8 years ago

    Thank you for the update! I still have to catch up on adding the newest round of attributes to all of my listings!

  • KateStealey

    KateStealey said 8 years ago

    Appreciate the update. Have been waiting for one!

  • littlebugjewelry

    littlebugjewelry said 8 years ago

    Thanks for the update, I'm already gearing up for a (hopefully) busy holiday season!

  • myvintagecrush

    myvintagecrush said 8 years ago

    Thanks Chad, I am excited to experience all the new etsy has in store!

  • aostudio9

    aostudio9 said 8 years ago

    Looking forward to a great holiday season!

  • HoneysuckleLane

    HoneysuckleLane said 8 years ago

    Thank you, Chad (and staff), for keeping us informed and for working to improve Etsy for all.

  • peaseblossomstudio

    peaseblossomstudio said 8 years ago

    Thank you, Chad, for the update! We're behind you! (in a good way. :D)

  • Judywa4006

    Judywa4006 said 8 years ago

    I'm new here and don't understand the comments about resellers. Could you clue me in? Thanks!

  • Willow4u

    Willow4u said 8 years ago

    Thanks for the info! Anything to help make shops better!!

  • riversongrapture

    riversongrapture said 8 years ago

    Well said. this type of communication is great!

  • greymaggy

    greymaggy said 8 years ago

    Thanks for the update! I'm excited to see how my first holiday season as an Etsy shop owner goes!


    ARTSbyLYND said 8 years ago

    Thanks for the effort so far everyone... I am wondering what the plan is to bring back "ALCHEMY" ? That would be a great addition for holiday sales, as many sellers are also buyers and want to find some other sellers who create things they don't, that way we all support each other... not to mention that some Etsians are strictly buyers, heh. Thanks for any update on ALCHEMY status. Lynda

  • allthingswhite

    allthingswhite said 8 years ago

    thanks for the updates, can't wait to see the great new things that are brewing in Brooklyn.

  • SmartParts

    SmartParts said 8 years ago

    I'm not sure what the 'issues' are with resellers?

  • SpringwoodSoaps

    SpringwoodSoaps said 8 years ago

    Thanks for the update! I think one of the most important things you can do is communicate with shop owners and it is wonderful that you are taking the time to talk with us and get our feedback :)

  • VintageEyeFashion

    VintageEyeFashion said 8 years ago

    So much here that is good news! Congrats to you Chad & hopefully congrats to all of us on a thriving, fun & profitable Etsy for everyone!

  • ikabags

    ikabags said 8 years ago

    Chad thanks so much ! I wanted to let you now , we are so happy lots of handmade buyer now in etsy but still lots of buyer had a mistake for payment time , and i know etsy alreay write details but still we are living payment problems sometimes How to Pay with a Credit Card and Create a PayPal Account Maybe you can found one way , when buyer joining etsy in first time , they can read and learn ; Sorry my english is not great .

  • PolClary

    PolClary said 8 years ago

    Thank you for the update!

  • gothicreations

    gothicreations said 8 years ago

    I look forward to reading more updates. Thanks, Chad

  • LittleWrenPottery

    LittleWrenPottery said 8 years ago

    Great improvements so far, I'm interested to see how things go in the lead up to Christmas. I'm hoping it'll be the best one ever!

  • Sophistica

    Sophistica said 8 years ago

    Thanks for the update, dealing with re-sellers would be great!

  • GwenDelicious

    GwenDelicious said 8 years ago

    Thanks so much for the update Chad, I am busy prepping and building inventory to make this holiday season even more successful than last year. The livestream session this morning on the search updates was great, and I have been busy reviewing my listings with the tips and information provided this morning. Cheers!

  • bonjourpoupette

    bonjourpoupette said 8 years ago

    I really like reading your posts - thank you so much!


    JANNYSGIRL said 8 years ago

    Thanks Chad, I'm so happy to hear about the future improvements! Resellers have been a huge problem for a while and I'm glad that some steps are being taken to deal with these shops. Bringing more buyers to Etsy is fantastic, keep up the great work and Congrats!

  • econica

    econica said 8 years ago

    Thank you very much for an update. Just like others mentioned here, I am looking very much forward to hear more and more regularly. :)

  • HibouCards

    HibouCards said 8 years ago

    Thank you for continuing your hard work on making Etsy a great selling platform for crafters like us :) We need to keep Etsy the place where you go to buy unique things, things with a soul and a personality, things that are hand made! That's what makes Etsy special and this is why I have my shop here. I believe in Etsy :) Now back to work for the Holiday season!!!! There is going to be a lot of sewing to do :) xoxo Hibou

  • maechevrette

    maechevrette said 8 years ago

    I really appreciate how upfront Etsy is about recognizing the challenges sellers face and working with us to give everyone the chance to be successful. I can't even express how much better the listing, search and blog interfaces have gotten since I started selling almost 2 years ago... listing new or similar items is a breeze now, there are no more issues with non-paying buyers, and there are so many helpful articles. it's like every time we ask for something, Etsy is right on it! I'm really happy to be part of such a cohesive and cooperative marketplace... thanks for all you guys do! :)

  • katieblairdesigns

    katieblairdesigns said 8 years ago

    This is all so nice to hear/read! I'm really looking forward to seeing what you can do with Etsy in the CEO role, Chad.

  • MySweetieBean

    MySweetieBean said 8 years ago

    Thanks for the updates, Chad. I am really looking forward to the changes at Etsy with you at the helm. You really seem to be concerned with taking Etsy where it needs to go in today's online marketplace. Regular updates, often as once a week = AWESOME Thanks for addressing the reseller issue and staying on top of it.

  • cherryandviolet

    cherryandviolet said 8 years ago

    Sounds awesome, Chad! Thank you for the update. I'm very happy to hear that you're focused on stopping the resellers.

  • ikabags

    ikabags said 8 years ago

    Thanks for the update!

  • BurlapAndBlue

    BurlapAndBlue said 8 years ago

    The update is much appreciated! It's great to know that Etsy takes such an interest in the shopping/selling experience! Looking forward to seeing what the future brings.

  • Iggyjingles

    Iggyjingles said 8 years ago

    More getting the name and idea of Etsy into the wider community will be wonderful.

  • Iggyjingles

    Iggyjingles said 8 years ago

    @SmartParts: here's a great blog post about the reseller problem - Short answer: people passing off mass produced/factory goods as their own handmade items.

  • AcleverSpark

    AcleverSpark said 8 years ago

    All the new updates so far are great! Thanks, looking forward to the future with Etsy!

  • accentonvintage

    accentonvintage said 8 years ago

    Hopefully the buyers will be flocking to Etsy! Great that you're working toward that goal!

  • hamsterdam

    hamsterdam said 8 years ago

    I'm glad to see that you're already concentrating on bringing holiday buyers here! I love doing business with other crafters, but fresh eyes and fresh buyers are good for everyone.

  • foxaz

    foxaz said 8 years ago

    More buyers! Better search! Less oopsies and hiccups! Yippee Chad!

  • AeridesDesigns

    AeridesDesigns said 8 years ago

    A good update - thank you. Increase the focus on bringing new buyers to Etsy, and better ways for them to find our items, and the "happiness" part will take care of itself!

  • Mirael

    Mirael said 8 years ago

    Thanks for the update and the response to all the posts from your last message to Etsy. Looking forward to continued communication! Etsy is wonderful!

  • breadandroses2

    breadandroses2 said 8 years ago

    Thank you! This is good news. It's still 90 degrees but trying hard to think & make for autumn/winter/holidays.

  • diannek

    diannek said 8 years ago

    Thanks so much for the update, and thank you very much for all your hard work, hoping that my shop starts to take off again, very slow at the moment. Oh well more time for sewing. diannek

  • LeafAndTendril

    LeafAndTendril said 8 years ago

    Thanks for the update Chad!

  • auntcarriesattic

    auntcarriesattic said 8 years ago

    Thank you for all that info. I do still so frequently speak to people who say, "What's Etsy? I never heard of it." These are upper middle class people who have lots of discretionary income but simply don't know we are here.

  • LuvULots

    LuvULots said 8 years ago

    Thank you Chad for remembering that we are out here hanging on your every word. I for one am very disappointed that my efforts have not brought more traffic to my store. I have spent countless hours working on SEO from every source I could find, both here and outside of Etsy and still my shop does not come up on a google search and I have less than 10 "visit" per day. Needless to say, that even though I am happy with the majority of the new changes and the fresh approach you seem to have, the old SEO nemesis still haunts me. Overall though, I am pleased with my Etsy experience so far. pat

  • Celticcatphotos

    Celticcatphotos said 8 years ago

    Thank You for the update!

  • ZaZaGirlsJewelry

    ZaZaGirlsJewelry said 8 years ago

    Chad, sounds like everyone in the Etsy offices is very busy these days working on all of the changes being implemented. We are new to the Etsy community and are busily working on putting our shop together and learning all of the ins and outs of being on Etsy. I would like to suggest that with all of the upcoming posts communicating new improvements that they be placed in one location for sellers to review; for example in the Announcements or Site Help in the Forum. Just jumping around from the links in your post was awkward and confusing. It's a thought anyway, thanks for listening.

  • strawberryluna

    strawberryluna said 8 years ago

    Thanks very much for the update! I know that as seller here I look forward to hearing more about the Seller Happiness Team & their work!

  • Iammie

    Iammie said 8 years ago

    Thanks for for update.

  • KathrynRiechert

    KathrynRiechert said 8 years ago

    Thank you for the optimism :) When thinking about the holiday shopping experience, please consider allowing sellers to offer different forms of shipping (such as first class, priority, and express) It would be great for both buyers and sellers.

  • MapleCreekShop

    MapleCreekShop said 8 years ago

    I am still very new and I did not know about Site Stats. Thanks so much for letting me know! This is going to be a very helpful tool.

  • vKnit

    vKnit said 8 years ago

    Thanks Chad! :)

  • scenichillsweets

    scenichillsweets said 8 years ago

    Thanks Chad! I am really excited about all the good changes coming our way!

  • JemmDeeCreations

    JemmDeeCreations said 8 years ago

    Thanks for the update. Looking forward to all the positive changes.

  • LavenderField

    LavenderField said 8 years ago

    Thanks for always improving the site for the benefit of us all :0)

  • BanglewoodSupplies

    BanglewoodSupplies said 8 years ago

    Thanks Chad!

  • HumphreysHandmade

    HumphreysHandmade said 8 years ago

    I am VERY MUCH looking forward to the reseller issue being taken care of! Can't wait to see the updates

  • oldworldprimitives

    oldworldprimitives said 8 years ago

    Thank you for giving us great communication about what is going on at Etsy, Chad. I am excited to hear about the progress of the Seller Happiness Team (great idea!) and happy to hear that you will continue to update us frequently.

  • Apseed

    Apseed said 8 years ago

    Thanks for the update!

  • BlackStar

    BlackStar said 8 years ago

    Rock on Chad! Thanks for the update.

  • toriska

    toriska said 8 years ago

    So glad for updates. I am nervous though about the search changes so close to the holidays. I've noticed that relevancy search seems to be going back and forth between working like Natalie said in the blog post and the version from a couple months ago that gave one seller preference for pages and pages of results. All the flip-flopping is making it difficult to make our listings as relevant as possible.

  • TheSteelFork

    TheSteelFork said 8 years ago

    terrific. thanks for the update Chad. we appreciate your efforts.

  • Krystyna81

    Krystyna81 said 8 years ago

    for all those first-time buyers who may be visiting us over the holidays...please add an option to buy as a guest if they do not want to join Etsy - thanks!

  • AEBDesign

    AEBDesign said 8 years ago

    I'm more concerned with you working on the security holes and privacy breaches on the site. Not just for new users, but for those of us who signed up under a different privacy policy than is in use today.

  • CharmMeLeigh

    CharmMeLeigh said 8 years ago

    Thanks for the update!

  • whenifnotnow

    whenifnotnow said 8 years ago

    What would improve my holiday season would be a return of alchemy and the ability to see pictures submitted with feedback. I relied on those things to have control over and feel comfortable with my purchases.

  • TheScarfTree

    TheScarfTree said 8 years ago

    Great to hear from you! I really love all the improvements you have been doing. The "stats" tool is amazing and the "search" features are wonderful! Thanks for keeping us up to date! Keep it coming! Thanks!

  • RamshackleStudio

    RamshackleStudio said 8 years ago

    Thanks so much for being so communicative... much appreciated. We're very excited to see what role the seller happiness team will play and are excited to hear about progress in search and resellers!

  • AnyOldTime

    AnyOldTime said 8 years ago

    Please...unmute the muted...especially those who expressed dissatisfaction with the direction Etsy had been heading! Some of our very best Etsy resources are unable to speak....

  • alchemylynn

    alchemylynn said 8 years ago

    I'v just found this site..i'll be able to get cool gifts for those I love... and a goody or @ for me ..i love this site!!!!!

  • braceletworkshop

    braceletworkshop said 8 years ago

    thanks for starting early on holiday rush issues- I really appreciate the improvements in search as well! Go Etsy!

  • AdornmentsNYC

    AdornmentsNYC said 8 years ago

    Glad to hear about what is in the works - Thanks!

  • peacesofindigo

    peacesofindigo said 8 years ago

    Etsy is awesome and it sounds like you have a great vision of where we're headed. For holiday shipping, allowing an express shipping option would be FABULOUS~ Thanks!!!

  • wickedruby

    wickedruby said 8 years ago

    I'm so excited about the new future of Etsy, thank you so much for listening to our concerns!

  • ShannaMicheleDesigns

    ShannaMicheleDesigns said 8 years ago

    OMFG Chad does get it! We need buyers! Yay! We need holiday advertising and promoting to begin months earlier than ever before! So happy to see this step in the right direction :D

  • blueorder

    blueorder said 8 years ago

    Solid of course!

  • redcharlotte

    redcharlotte said 8 years ago

    Thank you very much for addressing these three key issues. Great to get an update from you and look forward to hearing from you frequently. Awesome!

  • quiteclever

    quiteclever said 8 years ago

    Thanks for your hard work and communication. I don't want to be negative but I am still very concerned about resellers and I don't quite understand what is meant by "addressing the core issues that lead to resellers being visible on Etsy". Could you communicate more as to what you believe these "core issues" are? Also, are you talking about visibility in terms of frequency or the fact that they exist on Etsy in any capacity? It is vitally important for Etsy to weed out these resellers even though they contribute to the site's financial bottom line. I would hate to see Etsy become Walmart just to make a little extra money. I have faith that you are working on this and that you will hopefully take swift action against these resellers. Thanks again for your hard work. I really appreciate it. I am just concerned about retaining the integrity of a genuine handmade marketplace.

  • KBShimmer

    KBShimmer said 8 years ago

    Thanks for the update. Glad to see that you are addressing some of the issues. Can't wait to hear more details.

  • mygoodness

    mygoodness said 8 years ago

    Resellers really need to be addressed. Here are some tips to spotting resellers: When you see a certain product begin to proliferate through several different sellers, you know the product is coming from a supplier, not a handmaker. Witness the "orchid" line of "gold" and crystal/faceted glass lines. Through, you can locate the Chinese-based source of these items that some Etsy sellers are claiming are handmade by them. They are not. Another tip: Look at how fast these shops have grown in inventory. It's impossible to hand-make this fast. Also, look closely at the offers for bulk orders from these shops. These are all clues. And they are nice items, too. But they are burying those of us who honestly and sincerely make our own designs and unique shop offerings.

  • LittleBeanPrints

    LittleBeanPrints said 8 years ago

    Thanks for the update!

  • AspenHotGlass

    AspenHotGlass said 8 years ago

    Thank you for the update and all that you do ~ We look forward to better searches ~ we have felt for some time our Etsy listings were invisible. I will be putting more items up next week in hopes of things starting to rock. We love Etsy and look forward to both of us being more successful. Have a fun and wonderful day :-)

  • 2TrickPony

    2TrickPony said 8 years ago

    <-----pedaling as hard as i can to keep up with the ever evolving etsy! thanks for working so hard to make things better :)

  • jenAitchison

    jenAitchison said 8 years ago

    Those are all great issues to be working on. :) thank you for the communication.

  • AspenHotGlass

    AspenHotGlass said 8 years ago

    Thank you for the update and all that you do ~ We look forward to better searches ~ we have felt for some time our Etsy listings were invisible. I will putting more items up next week in hopes of things starting to rock. We love Etsy and look forward to both of us being more successful. Have a fun and wonderful day :-)

  • craftyjules

    craftyjules said 8 years ago

    thanks for the communication! It is great to know what is going on at Etsy and what you are focusing on. Thanks for continuing to make search better!

  • GreenGardenStamps

    GreenGardenStamps said 8 years ago

    Thank you for listening and making efforts towards greater communication with the community! I'm looking forward to new improvements as well.

  • QuercusSilver

    QuercusSilver said 8 years ago

    The Seller Happiness Team all sing, I hope.

  • PipingHotPapers

    PipingHotPapers said 8 years ago

    Thanks for the update and the communication! This is certainly the key - communicating with the entire Etsy community. I would love to read a weekly or bi-monthly update from Chad!

  • ruthmarian

    ruthmarian said 8 years ago

    Thank you for your incredible insight Chad. And thanks a thousand-fold for being a CEO who's committed to staying in touch and addressing the true issues. It's encouraging, and long overdue in business. Etsy's definitely on the right track.

  • graciespawprints

    graciespawprints said 8 years ago

    Thanks for the great encouragment and look forward to hearing more and a great season to come!!! Happy Paw Day!!!

  • wa7jos

    wa7jos said 8 years ago

    "The best way to make sellers successful is by bringing more buyers to the site" I agree 100% with your analysis, but I take issue with your solution. Your solution is better technology. How is THAT going to "bringing more buyer" to Etsy? What Etsy needs to do is ADVERTISE! Do your own "jaywalking" experiment. Ask 100 people if they know who eBay is. I would be surprised if eBay didn't have 100% name recognition. Now for question #2, ask them what Etsy is. The answer will tell you where the problem lies. I have done this with my friends and neighbors. VERY FEW people know that Etsy exists. I am confident that people like my products. I sell the same things on eBay and Etsy. I sold 6.3 times as many items on eBay last month than I did on Etsy. Spend some of our fee money telling the world that Etsy exists.

  • AngelAndFairyDesigns

    AngelAndFairyDesigns said 8 years ago

    Welcome to Etsy! Love the changes in adding and editing a item. Can the team set up a way to add and remove the same info to all existing items? Example-adding Free Shipping to title and sale in tags. Then removing info after sale expires.

  • theearlygirl

    theearlygirl said 8 years ago

    Hi Chad- Great job so far! I love being an Etsy seller in every way... It would be great to be able to set up an Etsy stream on my Hootsuite account so I could see what my favorite shops are posting or if I've received communication or..... a sale! Thank you- Shannon

  • ClosetGothic

    ClosetGothic said 8 years ago

    Excellent reading. Can I be on the Seller Happiness Team? Love the name ツ

  • JoDeneMoneuseJewelry

    JoDeneMoneuseJewelry said 8 years ago

    I read every word of advice given in hopes of one day being a successful shop on Etsy! Thanks so much for all you do. I love Etsy and hope to continue to be excited about it.

  • dbabcock

    dbabcock said 8 years ago

    I really appreciate the communication and look forward to your future ones, too. Thanks!

  • lovesickrobotdesigns

    lovesickrobotdesigns said 8 years ago

    Crowdsourcing. That will be your best solution for getting rid of resellers. Instead of closing threads and ignoring people who "call out" on the forums, why not investigate? People don't bother to speak out because of the flippant and dismissive way the admins deal with reseller complaints on the forums.

  • CraftsbyCummins

    CraftsbyCummins said 8 years ago

    Thank you Chad for all the improvements to Etsy. I really love having a shop here since I don't do the craft shows anymore. My experience here has been great. Crafters and Atists are some of the friendliest people. Thanks for improving the search. Looking forward to the holiday season.

  • Vintage4Vintage

    Vintage4Vintage said 8 years ago

    Thanks for the update Chad. I am looking forward to the busy holiday season again this year. I know Etsy was once just about handmade items, but it has been broadened to vintage and supplies for a long time now. I feel like the search is rather biased towards handmade - can't the default for search be "all items" ? I don't know that everyone remembers to switch it to "vintage" or "supplies" when searching. Also it would be great if it could be 'sticky' for a while - so you don't have to keep switching back when you change your search words. Also - in vintage, we really need more categories! It so difficult to categorize things - many items just don't fit into etsy's small number of vintage categories. At the very least, can't we get the same ones as "handmade"? Thanks for listening! -Kerri Pero @ Vintage4Vintage on Etsy!

  • dolcedreams

    dolcedreams said 8 years ago

    Thank you so much for all that you do for us here on Etsy! I could not be happier as a seller and appreciate everything !

  • MoonHalo

    MoonHalo said 8 years ago

    Thank you, Chad! Awesome news! Looking forward to these improvements!

  • onegarnetgirl

    onegarnetgirl said 8 years ago

    Thank you Chad, I look forward to your updates. We've come so far, and with some tweaks, I think everyone will be happier :)

  • FavreBijoux

    FavreBijoux said 8 years ago

    I look forward to the improvements to Etsy. Please extend a helping hand to the sellers anytime. Thanks.

  • Whimbrella

    Whimbrella said 8 years ago

    Please consider a moratorium on any new technical things during the months of November and December. Please. Figure it all out by Halloween and let us roll with it the way it is. Then you can start playing behind the curtain after New Year's. Please.

  • Suzyprecious

    Suzyprecious said 8 years ago

    Thanks for the info! I love ETSY and am proud to be associated with it and the people that make it! I work very hard to bring a quality product to the buyer. It is good to know that ETSY is striving to provide the same to both buyers and sellers.

  • Vintage4Vintage

    Vintage4Vintage said 8 years ago

    I just typed this out and hit submit, but it erased the whole thing. So, here goes again. Thanks for the update Chad. I am looking forward to the coming holiday season. I have a couple of requests/concerns. I know Etsy used to be just a handmade site, but it has included 'vintage' and 'supplies' for a long time. I feel like the search is biased towards handmade since 'handmade' is the default. I would think that many people miss changing the search option to 'vintage' or 'supplies' and may be missing out on what they are looking for. Can't the default be "all items" ? or at least let the selection remain sticky for a while so it doesn't need to be reset over and over? Also, vintage needs more categories. It is very hard to fit so many different types of items into so few categories. Couldn't we at least have the same ones as 'handmade'? I appreciate all you will be doing for us! -Kerri Pero

  • lunedesigns

    lunedesigns said 8 years ago

    There have been some super useful new features added lately! LOVE that you can do draft listings; I really like the streamlined listing process; the additional search categories/labels you've created are a great idea (really seems shopper-thinking-oriented--great!!!); the stats page is a great idea, much easier to get to w/o a bunch of Google Analytics gobbledygook; and the color saturation and clarity of the photos in my shop make me really happy. And I LOVE the activity feed. It seems to me a really powerful tool--instant word of mouth!! Looking forward to more good stuff.

  • SQResources

    SQResources said 8 years ago

    Thanks for the update and focus on improvement.

  • Vintage4Vintage

    Vintage4Vintage said 8 years ago

    Ok, so my original post now showed up. Guess the site is running slow, again.

  • mycomfybaby

    mycomfybaby said 8 years ago

    Chad, thanks for connecting so well with us, the sellers, in this enterprise. A Seller Happiness Team - great idea! Cuz, if we're not happy, the level of creativity will reflect that and, in the long run, really hurt the quality that's expected from Etsy.

  • mysticwynd

    mysticwynd said 8 years ago

    Communication and information mean so much! Thank you for the updates and for sharing your thoughts! I'm really looking forward to seeing what the future holds!

  • megansbeadeddesigns

    megansbeadeddesigns said 8 years ago

    Thanks so much for all of the hard work! I know I really appreciate it!! (The new listing process is AMAZING!!!)

  • VeronicaRStudio

    VeronicaRStudio said 8 years ago

    Hi Chad! Thank you so much for focusing on sellers and addressing the reseller problem. I love being a part of Etsy and having my shop here. Some of the new tools for sellers are great!

  • AnnaBelleArts

    AnnaBelleArts said 8 years ago

    Thanks Chad! More buyers would be nice :D

  • archiveschicago

    archiveschicago said 8 years ago

    very disappointed to see that once again, vintage sellers are slighted in this update. how are you improving the vintage seller / buyer experience, other than changing search options? please don't forget about this crucial component to your business!

  • glendalee

    glendalee said 8 years ago

    Read Vintage4Vintage comments and yours— What if the search choices (vintage, handmade, supplies, yada yada yada) were radio buttons instead of a drop down menu? Then a searcher would see that they need to CHOOSE SOMETHING. ??? Wha'dya think? Thanks

  • CarolynCochrane

    CarolynCochrane said 8 years ago

    Really enjoyed reading this Chad. Looking forward to your regular updates!

  • glendalee

    glendalee said 8 years ago

    One other 'thing' with me. I feel that Etsy mostly pays attention to items in the household, jewelry and clothes categories—vintage and handmade. Probably art ob-jets are third. But toys, doll clothes…the handmade stuff for kids are barely on the radar. In the new listing builder section, the styles and special events tags just do not work for me—barbie clothes maker that I am. Last year I asked if the sales breakdown in the monthly sales could be by department/category, if you will. I was told it's too hard to separate. I don't believe this. If there are categories in the listing builder, then there is a way to produce sales results—yes? Maybe with the new energy you bring, you would be willing to look into the idea of providing more indepth sales results for all of us. Thanks for whatever you can do! It is fun when I sell something once in a while.

  • ananemone

    ananemone said 8 years ago

    If you actually get rid of the resellers, and clarify and enforce your collectives policy, I'd be pretty impressed.

  • Alyssabeths

    Alyssabeths said 8 years ago

    Love the new features on Etsy, specially the save as draft! And thank you for tackling the reseller issue!

  • nansglam

    nansglam said 8 years ago

    Thanks for the update Chad! I look forward to the improvements and also a busy holiday season! :)

  • MissMaggiesPlace

    MissMaggiesPlace said 8 years ago

    Thanks for the update.

  • TooSoonOld

    TooSoonOld said 8 years ago

    Nice tone, nice focus on a few of the site's biggest problems. Resellers are not just problematic to sellers. As a buyer, I don't come here to have to paw through the "racks" of discount junk. I expect to see genuine handmade items, genuine vintage and the supplies. Period. When I search, I want no filtering beyond my own keywords, and I expect exclusion functions to work. No helpful hints, no you might like, no taste test, no circles. I don't expect you to remove these functionalities - I just want a clean search *option*. And all social and/or data-sharing functions must be opt-in. You will have credibility only if the statistics you cite are accurate. The 800,000 seller accounts doesn't sound right - are you sure that number doesn't include closed/inactive/empty shops? Looking forward to future updates and, more importantly, future action.

  • summerfield68

    summerfield68 said 8 years ago

    The new changes have been good and the plans sound promising. We definitely need buyers directed towards etsy, but I think there is going to have to be some advertising for that to happen. No one that I know had heard about Etsy before I started talking about it. People ask me all the time where I sell my items and I say "Etsy" and they say "What's that?" I'm looking forward to more people knowing how wonderful the people in our community are.

  • PetersenDesigns

    PetersenDesigns said 8 years ago

    Awesome letter Chad! It's really great to hear from new management on the direction of Etsy and how it will affect the sellers. Can't wait to hear what's in store for the coming months!

  • BetteOh

    BetteOh said 8 years ago

    Thanks for the update, Chad! Would like to see some improvement to the showcases, e.g., showing multiple items per vendor when one item is selected for viewing. Seems like it use to be this way but not now.

  • KristyLynnJewelry

    KristyLynnJewelry said 8 years ago

    Enjoying the new features, thanks for the update. Looking forward to the holiday season!!

  • glassartelements

    glassartelements said 8 years ago

    Thanks for the update. I'm looking forward to all the new progress.

  • cindylouwho2

    cindylouwho2 said 8 years ago

    Regular updates are a great idea - thank you!

  • zehland

    zehland said 8 years ago

    Thank you for your transparency. Much appreciated. I am looking forward to the results from the new focus on relevant search and am already enjoying the updates to the listing process and the shop stats! As always, I'm impressed with the level of support available at Etsy.

  • Diannasdiapercakes

    Diannasdiapercakes said 8 years ago

    Thanks for the update. I just had my one year anniversary with Etsy and look forward to a brighter and busier second year!

  • musicteachah

    musicteachah said 8 years ago

    I love being a part of the etsy community! Thank you to everyone at etsy for all of your hard work. xo

  • 2007musarra

    2007musarra said 8 years ago

    I have been a etsy family member since 2007 and purchased on the site before that. I wanted to say that you guys really saved me. Really my house my car and everything else that I have I would have lost if it was not for etsy and my store. The changes will only make my life better in the future with all of the wonderful additions. The ones I like best right now are the shop stats I am totally addicted to them and all of the upgrades so I can work on my iPad. I still can not upload photots but hopefully that will be soon! Thank you again and thanks to etsy for saving my house!!! Best in the years to come Lisa

  • paperpiecesbyvicki

    paperpiecesbyvicki said 8 years ago

    Thank you Cahd for this information....wishing you and your team much success with the changes you are planning to make!

  • RusticFurnishings

    RusticFurnishings said 8 years ago

    Thanks for the update and helpful information. As a realitively new shop on Etsy, I really appreciate the advice on search relevancy. We are working hard to grow our business and appreciate all of the support and guidance we can get.

  • TheSilverArtisan

    TheSilverArtisan said 8 years ago

    Before becoming a seller on Etsy I never bought anything here because I hated being forced to "join" something to make a purchase. Allowing purchases as a guest would be the perfect solution! Also, advertise advertise advertise. I too know very few people familiar with Etsy. Thank you for hearing us and trying to improve the experience :)

  • momslittleprince

    momslittleprince said 8 years ago

    my son asked me to help him read this article as he is only six and wasnt able to understand it completely . . . he asked me to say that he is very happy that you are working on Etsy to make it a better place but he thinks it is pretty awesome already!!!!

  • Waterrose

    Waterrose said 8 years ago

    Great all of the information!

  • rileybella123

    rileybella123 said 8 years ago

    As sellers, we are the "bread of butter" of Etsy Admin. So I am happy to hear that there will be focus on us and helping us make sales. But I agree with many of the comments above about getting the Etsy name out there. Most people that I mention Etsy to say "What is an Etsy? How do you spell it". So I'm thinking perhaps getting the name out there for starters.

  • honeystreasures

    honeystreasures said 8 years ago

    Thank you for the update, we appreciate it. Congrats to you!

  • BizzieLizzie

    BizzieLizzie said 8 years ago

    Thanks for the update, Chad! I look forward to moving forward! And, selling!

  • mimismunchkins

    mimismunchkins said 8 years ago

    I'm very frustrated with the lack of views at my shop. I opened in Feb. 2011 and have just a handful of sales. Each client has been pleased with their order, but I am having a difficult time enticing new clients. I've read everything in the manual and your various blogs. I've changed titles, tags, shipping, prices -- but so far, to no avail. I've joined circles and teams. One team removed me with no explanation!!! HELP!!!!

  • HanaMauiCreations

    HanaMauiCreations said 8 years ago

    Thanks for update, looking forward to the holiday season!

  • bodegaofplenty

    bodegaofplenty said 8 years ago

    yay updates! Like some of the new implements, search tools, and otherwise. The holiday season will be here before any of us know it...

  • earnestefforts

    earnestefforts said 8 years ago

    Thank you so much for the wonderful & up-beat letter. I'll keep reminding myself that everything is constantly changing & embrace the changes!!! Good luck to you in your new role. We are with you.

  • BigRockPaperCo

    BigRockPaperCo said 8 years ago

    Strength in numbers is good when dealing with the reseller issue. At the same time... I've reported two shops nearly 10 times in the last month to no avail. They are still making the front page of etsy on a weekly basis and still have thousands of sales. I even talked with a mod directly about the issue. She asked me to send her the two links to the shop and POOF! nothing happened. it's sad. Still.. I just keep making my stuff and selling it. What can I do about it? not much.

  • TwinDreamCreations

    TwinDreamCreations said 8 years ago

    Thank you for the update. Appreciate the information.

  • SewWriteCreations

    SewWriteCreations said 8 years ago

    Thanks so much for all your collective hard work! It's nice to know that your goals are our goals! :) Like a lot of others, my shop is suffering from "no-see-ums" but I've been working on a major wholesale order for a couple of months now & still have a couple months' work to go, so it's not been a big deal. As that order wraps, tho, it will BECOME a big deal, so it's best I face the dragon now! Hopefully, your site improvements will help!

  • WhimzyThyme

    WhimzyThyme said 8 years ago

    Sounds great. Hopefully in the near future we will see some changes with us Sellers being able to see feedback on Buyers (again). This is critical for us as there are some unscrupulous people out there that try to take advance of our "excellent customer service". It is most Sellers goal to always make the Shopping experience for Buyers the utmost pleasurable experience but sometimes there are people that just want to take advantage. The feedback system is an important tool for us. Please reinstate it.

  • ConceptsInClay

    ConceptsInClay said 8 years ago

    Soooo glad that "relevancy" is the new default setting for searches. It just plain makes sense. THANK YOU!!!!

  • scizzors

    scizzors said 8 years ago

    Ebay's new free shipping is hurting lots of sellers in area's that work here. BUT in order to leave there for good people need to know where and what ETSY is. I have to agree NOW is the time to ADVERTISE. I would move my 1000 listings over in a heart beat if I had the customers! Why not take advantage while the time is ripe??

  • Ayca

    Ayca said 8 years ago

    Thanks so much for all of the hard work! Big thanks for giving us great communication about what is going on at Etsy as well.Much appreciated. It is great to know what is going on at Etsy and what you are focusing on. Glad to see that you are addressing some of the issues. I am very much looking forward to the reseller issue being taken care of! I have faith that you are working on this and that you will hopefully take swift action against these resellers. For holiday shipping, expedited shipping option would be fabulous. It would be great for both buyers and sellers. I've had it , before Xmas rush last year... I am first Turkish seller makes fast delivery with DHL Express on Etsy...I'm partly living NY & Istanbul -Turkey. 10XXX zip delivery is with in 24 hours with very affordable price...This is great opportunity for me & my customer... Unfortunately checked "priority upgrade" , "gift package upgrade" , "shipping upgrade".....etc. instead of do - don't list... I saw hundereds of list USPS upgrade , priority upgrade .... etc... I've listed ... Still now on :) --- Etsy deactivated this listing. Please check your email for more information.--- I was checked again these search term and I saw again hundreds list...This is very sad...And I don't any contact about this matter...I make only 1 - 2 item flag and results unchanged... When I checked "priority upgrade" , "gift package upgrade" , "shipping upgrade".....etc. Still I see hundreds of list... I decided in an emergency...I have adapted all these fast shipment costs to all my item...This is a risky decision for me...But I had a great Xmas season...I said , I'm full time Etsian & I haven't daily job now... Now sales aren't going well for me...But I know why :) I believe there's one thing , this season will be better than 2010 Please add an option to "Expedited Shipping" section in shipping profile... Ps:English isn't my native language...And I feel that ; there is somebody other side of the world listener , audience ,communicating ,generating solution ..... etc ... Thanks for your time... Can't wait to hear what's in store for the coming months! Greetings from Istanbul!

  • ellemoss

    ellemoss said 8 years ago

    thank you so much for the update!

  • MALIjewelry

    MALIjewelry said 8 years ago

    Thanks for the update!! I will keep tweaking my shop-you're so helpful!

  • enchantedbeads

    enchantedbeads said 8 years ago

    Etsy is a wonderful community, growing permanently, and sometimes I am having hard time to understand all the changes. Therefor I always appreciate this kind of update. Thank you, Chad for keeping us informed.

  • mlejewelry

    mlejewelry said 8 years ago

    Thanks for the information!

  • lilyja

    lilyja said 8 years ago

    Thank you, I really appreciate all of you work and the open communication, it feels like a healthy relationship.

  • dimenstitch

    dimenstitch said 8 years ago

    i would really like to see etsy become more mainstream. there are still too many people who don't understand what etsy is and who have vague anxieties about purchasing from sellers on etsy. etsy needs to work to become as well known online as Macy's department store is as regular store. Resellers are definitely a demoralizing problem and also so bad for our business. If potential buyers see resellers charging too much for things that are going for much less elsewhere, they might think that it's too easy to pay too much for something and leave our site!

  • Studio66ChainMaille

    Studio66ChainMaille said 8 years ago

    Love the communication from you and some of the changes that have already taken place. One change I'm not sure about tho is having to use 13 tags. As important as they are, it's sometimes hard to come up with 13.

  • girlwitharadiomind

    girlwitharadiomind said 8 years ago

    "With 800,000+ sellers and 25 million monthly visitors, there’s a lot of feedback to consider. " Yes, that a lot! Thanks for addressing into the issues that's on everyone's mind. I hope you have a great start as the new leader of Etsy, Chad. :) Looking forward to great changes.

  • mwest0425

    mwest0425 said 8 years ago

    So glad to have a dynamic person running the show. How freaking exciting for you. Mr. Dickerson, I and many others have been changed by Etsy. My creative energy is abound and I am sure yours is also. Remember you have to sleep though. Michael

  • hellocupcake2

    hellocupcake2 said 8 years ago

    Can't wait for the busy holiiday season. Thanks for the update.

  • TheBestofEverywhere

    TheBestofEverywhere said 8 years ago

    Thanks for all your hard work! :)

  • PBlossomBoutique

    PBlossomBoutique said 8 years ago

    Appreciate the update. Thanks!

  • tagyouritbykari

    tagyouritbykari said 8 years ago

    So glad to hear there is an effort to preserve the integrity of the etsy site and protect its sellers.


    TAGSMITH said 8 years ago

    Thanks for the update. That all sounds like great stuff to work on.

  • roseandlyn

    roseandlyn said 8 years ago

    It sounds like you have a lot of great ideas Chad! Glad to have you on the easy team!

  • CircesHouse

    CircesHouse said 8 years ago

    A lot of great comments so far. Chad, we genuinely appreciate all you and the Etsy Admins are doing, and we love many of the recent improvements to the listing process. BUT PLEEEEEAAAAASE reconsider making "sort by relevancy" the default--we have tried absolutely everything we've been told to try by the Etsy seller handbook, and still we are mystified by the formula the site is using to determine what comes up. Etsy is our full time job--we are TERRIFIED that the site is planning such a major change, when in practice it seems to be so unpredictable. If you must make the change, please, please consider waiting until after the holiday rush. And please be clearer with us about what we need to do to get our items seen! Peace and love--CircesHouse.

  • natalya1905

    natalya1905 said 8 years ago

    Chad, congratulations and thank you very much for sharing the news. Hundreds, if not thousands, of people consider their Etsy shops full-time job. We do need a stable and secure website to sell, buy and communicate. I like the recent improvements and hope switching to Relevancy search will only make the things better. As a seller, I'd love to see two more options: 1. Drop-down menu of shipping options (like, USPS First Class, Priority, Express, etc.). 2. Batch editing option for titles, tags, price, shipping charges. It would be a huge time saver. Thank you again for communication! Best of luck, Etsy team! Natalya

  • ExcellenTShirt

    ExcellenTShirt said 8 years ago

    Thank you Chad for understanding the biggest problem of sellers on Etsy - to be visible. It's so many of us! Good luck!

  • evertonterrace

    evertonterrace said 8 years ago

    So appreicate the update. One thing that has always impressed and encouraged me here is how much help there is for the seller. From being able to ask a question in the forums and get instant help to Etsy's emails with advice and information - just awesome. I'm very happy here. The front page thing is of course a little annoying. It does wear on you a bit to see several sellers who are on the front page every single day - without fail - and there are a few who are on more than once a day quite often. It would be GREAT to have some kind of limit like you can only be on once a month or something. I'm glad for those sellers but it is a bit confusing how this happens every single day. Thanks again for continuing to strive to make this a wonderful place for so many of us!

  • ShinyRabbit

    ShinyRabbit said 8 years ago

    Ditto CircesHouse post! Also have to agree with the lack of diversity on that front page - I get that etsy is also producing marketing for their own brand through it but its disheartening and makes those of us who fall outside of that trend style (which is repeated daily for as long as I have been here!).

  • FreelyExpressed

    FreelyExpressed said 8 years ago

    I am looking forward to learnig more about better listing and bringing traffic to my shop. Thank you!

  • simplybarefoot

    simplybarefoot said 8 years ago

    We appreciate all of the thought and creative energy that the Etsy admin team sinks into improvement steps. Thanks!

  • pinetreeart

    pinetreeart said 8 years ago

    Great Stuff...thanks

  • peacefu1

    peacefu1 said 8 years ago

    Congrats to you! The update about getting rid of resellers sounds good and the faster the more appreciated! I haven't had time to read all this (knitting by hand takes a lot of time!) I do appreciate what CircesHouse mentioned about making major changes at the beginning of the Christmas season. Best of luck to you.. and to all of us ETSY artists!!

  • rctees

    rctees said 8 years ago

    Thanks for the update Chad...I can see that you are truly an asset to our Etsy hug : )

  • moonlightdesigns2

    moonlightdesigns2 said 8 years ago

    Thanks Chad! We appreciate all the news and it sounds like this new Etsy Team will be helpful to all of us. I am already busy working hard for the upcoming holiday season myself plus I have found that checking my stats daily has really helped me with my target market....sales and custom orders are picking up already! All the latest changes have been positive ones and since this is my full time business, I feel things will just keep getting better! I Love being part of the Etsy family, thanks, Alona

  • fanciestrands

    fanciestrands said 8 years ago

    The updates are great. The improvements sound like a huge step in the right direction and I cant wait. I still have a goal and that is to be seen on the front page of Etsy. Looking forward to a successful holiday season with Etsy.

  • frankideas

    frankideas said 8 years ago

    -wow! After reading your goals Chad I'm actually feeling positive about the future of Etsy, and my future in selling here.... something that I haven't felt for a while. It feels like we might all be heading down the same track now. fingers crossed, lets see if we can help each other to become (even more) successful!!l

  • JoyFilledWeddings

    JoyFilledWeddings said 8 years ago

    Chad, Please advertise Etsy on TV. Marketing is everything, every person I have asked in my home town if they have heard of Etsy said no. I live in California. My shop sales are all coming in from the Eastern side of USA. Starbucks has over 30 years, and this year I saw their first commercial and it blew my mind. I said to myself 'That's What Etsy needs!' If Starbucks is advertising then so should we. Perhaps we can't handle the volume of sales that would happen if we grew too quickly, but we will never know unless we try. Thanks Adriana

  • bhangtiez

    bhangtiez said 8 years ago

    Thanks for the update. Great to hear that we will keep moving forward and always trying to improve. I ♥ ETSY

  • ChantressJewelry

    ChantressJewelry said 8 years ago

    Welcome Chad! I appreciate your efforts and letters. I don't know if it's just me, but since the new SEO, my visits have dwindled to nearly nothing. Is it just me? I've been a seller for two years and I've never had days where I have ZERO visitors - now it's the norm. No sales, no convos, no favorites - it's like my shop no longer exists. I'm reading everything, changing my titles, changing my tags, upgrading my photos, connecting to google analytics and NADA. I've never been more a more frustrated Etsy seller than in this last month. HELP!

  • happyfamily

    happyfamily said 8 years ago

    Thank you for the update! It's so nice to see ideas and hear about the direction Etsy is heading. The Seller Happiness Team sounds great!

  • AustinModern

    AustinModern said 8 years ago

    Yeay! Are we finally going to start ADVERTISING Etsy in a professional manner? .20 per listing is nothing compared to other sites, I'd be willing to pay double that listing insertion fee, if Etsy would just us professional media sources to advertise itself to the world at large.

  • PerfectBeadedJewelry

    PerfectBeadedJewelry said 8 years ago

    Thanks for the information. I appreciate your hard work!

  • ajsoftail

    ajsoftail said 8 years ago

    Looking forward to seeing more improvements! Etsy has always been a great complement to my full eCommerce website!

  • DesignsbyHarriet

    DesignsbyHarriet said 8 years ago

    Wow, this is great and so is your ability to communicate and desire to do so. What a welcome change.

  • AustinModern

    AustinModern said 8 years ago

    When I say professional advertising, sometimes the people I meet who *Have* heard of Etsy have unfortunately only heard about Etsy as the punch line to a joke or through sites that live to make fun of the more unusual items that can be found here. Etsy Inc ought to be stepping up to project a cohesive professional image of the great artists and sellers found on Etsy without caving to the Portlandia wry hipster weirdness of 'put a bird on it'. It's weird. Like another seller said, all my business comes from the East Coast, there's a whole world of buyers out there, market to them!

  • VilladelaLega

    VilladelaLega said 8 years ago

    I imagine most Etsy sellers are tech savvy but there are likely a few oldtimers who aren't so into it, I for one. So, hoping you'll keep things simple. Also, living in a rural area without many choices as to service providers, the provider charges a premium for going over the time they allot, videos and that sort of thing eat up alloted internet time so memos and tips in plain text are a kindness. My stuff is vintage and I'm glad to have such a friendly and funky site to sell from but I will ba adding handcrafts and there's no question they are the big draw, so have to agree with those who argue for strong action regarding resellers. Thanks for the dialogue, sadly a rare opportunity in the commercial world.

  • RichardandRuthie

    RichardandRuthie said 8 years ago

    Resellers are the number one credibility issue Etsy has. I love this company and I hate seeing it's reputation tarnished. Cannot wait to see what you have in store and to see progress made on eliminating resellers.

  • happy361

    happy361 said 8 years ago

    I read your point of view there thinking about how to change my sales model, thank you Chad

  • BucksCountyImages

    BucksCountyImages said 8 years ago

    I have wanted to close up shop because of no sales, but with so many vendors selecting my art as a favorite, a red heart or in their treasury, I am hanging in there waiting for the busy holiday season. I have made beautiful Treasuries and received low clicks and low comments about them and never once got noticed by the Etsy's teams front page in six months of opening. I have read and printed out all the information to have a successful shop to no avail. Ditto - Circes House and Shiny Rabbit in regards to front page sellers success stories. It's so bitter-sweet. Bitter for me and sweet for them. I love the entire concept of Etsy and look forward to their team focusing on the sellers team and helping us to make sales. I did like the magazine story about your founder this spring. I read many comments above about Esty not being known. I have been an Ambassador for Etsy in the states of Pennsylvania, Virginia, New Jersey, Connecticut and New Hampshire.

  • BarbaraRosenzweig

    BarbaraRosenzweig said 8 years ago

    Thanks so much for the update and all of your important efforts! Will there ever be a time that a buyer can choose HANDMADE or ART? That would be so much easier for the buyer to distinguish. I am new to Etsy as of last November and can't understand why this hasn't been the choice all along. Can anyone explain this to me?

  • ManilaContessa

    ManilaContessa said 8 years ago

    Thanks Chad for keeping us in the loop. Appreciate the info. Keep them coming! =)

  • BlueFishBeads

    BlueFishBeads said 8 years ago

    Kudos to your leadership Chad. I've never seen a company try to help their sellers be successful as hard as Etsy. Sounds like you bought a copy of Tony Hsieh's "Delivering Happiness" for your team. Looking forward to my 1st holiday season on Etsy.

  • Gemstonesonmymind

    Gemstonesonmymind said 8 years ago

    Thanks Chad, for keeping us informed! I sincerely hope to see more of you in the coming weeks with more great news. I do have to agree with my fellow Etsians though, that we need our Etsy name on the lips of many more potential customers. Much, much more name recognition. Very few people I have talked with have even heard of Etsy, and yet it's such a fantastic place!!!!! I'd also like to thank you for the little nudge about getting ready for the holidays - very good tip, good to see in writing and not just in my mind.....

  • thingsofthisnature

    thingsofthisnature said 8 years ago

    wooo hooooo!!!!!

  • BrightSpotDesigns

    BrightSpotDesigns said 8 years ago

    I really appreciate hearing about updates once a week or so, the goals you are setting and the problems you are trying to solve in a timely manner. The communication is appreciated and I certainly hope it continues.


    LANCERIKA said 8 years ago

    Right on... Etsy will get better and better...more fun...more sales merci Chad

  • CowboysGallery

    CowboysGallery said 8 years ago

    All sounds good, just remember the KISS program. The simpler the more efficient. That is why I was drawn to this sight. I loved the simplicity. Artists and customers only have limited time to spend on the computer. Your communication and teaching is great. I learn from everyone's input. I might get good at this yet!!!!

  • doronmerav

    doronmerav said 8 years ago

    thanks and good luck :)

  • VeronicaBCreations

    VeronicaBCreations said 8 years ago

    Thank you for the update...every little bit of info helps..even for us 'down under'!!!

  • TallulahsSoaps

    TallulahsSoaps said 8 years ago

    Rock on Chad! Thank you for the updates and I look forward to hearing more about the changes and improvements on Etsy.

  • someplaceelsewhere

    someplaceelsewhere said 8 years ago

    Thank you! This is very informative. Congrats and good luck.

  • art4ear

    art4ear said 8 years ago

    Thanks Chad, Good work , keep up the communication, much appreciated!

  • artis4fashion

    artis4fashion said 8 years ago

    Thx for this update. I really hope the holiday season brings better sales. And yes, pls keep advertising and bring us new buyers! Thx for all your efforts!

  • evabellaboutique

    evabellaboutique said 8 years ago

    Super excited to sell more sexy knits!!!

  • amoronia

    amoronia said 8 years ago

    Thank you for your enthusiasm :)

  • happywanderers

    happywanderers said 8 years ago

    Welcome Chad !! Thank you for the update. I'm excited for positive changes, and the holiday season :) With love, Taryn & Sandy Dickerson

  • DeeVoo

    DeeVoo said 8 years ago

    Chad, I think you do care... I look forward to hearing more from you, Thanks.

  • apaperaffaire

    apaperaffaire said 8 years ago

    Thanks so much for your passion and hard work! Sounds like there are lots of good things ahead.....

  • ParchmentandPurl

    ParchmentandPurl said 8 years ago

    Brilliant update, keeping us in the picture, thank you.I think the shop stats are fantastic and any further data would be fab.

  • Swedmade

    Swedmade said 8 years ago

    Thanks for the update, Chad! I like the Shop stats, really.

  • JulieAnnsJewels

    JulieAnnsJewels said 8 years ago

    Hopefully the changes will bring about sales. I find it extremely difficult to make those sales especially when I can't afford to play the re-list or re-new games...

  • CestSuperbe

    CestSuperbe said 8 years ago

    This sounds great! Thank you.

  • lenidesigns

    lenidesigns said 8 years ago

    Thank u for the update!

  • Monkeyville

    Monkeyville said 8 years ago

    When is Alchemy coming back?

  • ZoeWithLove

    ZoeWithLove said 8 years ago

    It's great to hear from you, I'm new and looking forward to all the exciting things happening on Etsy! : )

  • LesleyWilsonArt

    LesleyWilsonArt said 8 years ago

    Thanks for the update!

  • artbydennis

    artbydennis said 8 years ago

    Very good! Thanks Chad for the heads-up information!

  • BeadPirates

    BeadPirates said 8 years ago

    Wow 800,000+ sellers and 25 million visitors per month! I knew we were big....but that big??? Wow.Its exciting to be part of something so great! I'm pretty new, but have had my first couple sales, and am very happy. I am even happy about the one "challenging" customer we are dealing with. The educational benefit from this customer is invaluable for my collective. Good Luck, Chad! you have quite the army behind you....Rally forth troops!

  • VintageToLiveBy

    VintageToLiveBy said 8 years ago

    Hi chad , Welcome!! Etsy is a great place to be and I am always impressed with the enthusiasm and vigor with which things are kept alive and thriving by the great staff and store ownwrs. I love the collective energy that make the wheels go and the overwhelming creativity on this site. The search issues are really the key ones and I see immediate results when me items get onto the good search path. Nice to hear you are keeping it all polished. Loving Esty, P.GVTLB

  • loretta9243

    loretta9243 said 8 years ago

    Thanks for the update. I think it would be great if we could add a shipping insurance button for people to check if they would like it... even better, use th automatic set rate by the USPS system. If this tool does become available, it would also be great it you could just add it to all of your listings at once instead of having to do each one individually. THANKS!

  • LittleWhiteDresser

    LittleWhiteDresser said 8 years ago

    Thanks so much for sharing all of it with us!

  • LittleWhiteDresser

    LittleWhiteDresser said 8 years ago

    Thanks so much for sharing this info with us all!

  • GirlieGals

    GirlieGals said 8 years ago

    Thank you so much for the update. Look forward to all the great ideas and tips in the future.

  • ColoursandTextures

    ColoursandTextures said 8 years ago

    Thanks for the update. Hoping for better search results.

  • SigalFJewelry

    SigalFJewelry said 8 years ago

    Thanks Chad and good luck on your new role...keep us update please!

  • JaniceCordeiro

    JaniceCordeiro said 8 years ago

    I am indeed happy to see all the positive changes Etsy has made. One of my concerns is this statement "we give some priority to the most recently posted items." What this seems to mean is that the items just posted or renewed will get the most focus in a search. As it stands now It is necessary to renew too often to keep your products up in the searches. Far too often a shops profit goes back to etsy in renewal fees. If a shop doesn't renew often, they do indeed fall to the bottom of the barrel. It would be great to see a solution to the need to constantly renew. Facebook and Twitter doesn't seem to be the answer.

  • velanch

    velanch said 8 years ago

    Thank you for making some important changes here. I dont know about resellers, but creative people, who put all their soul to their products also need your help! Here are so many talented people, but I want to have chance to be seen also!) And I agree with JaniceCordeiro about renewing. I have only two sales in past 2 years, but so much money goes for relisting and renewing items.

  • VintageCanineCouture

    VintageCanineCouture said 8 years ago

    I am also an ebay seller. Etsy needs to work on their postage and shipping features. I find it confusing.

  • TinksTreasure

    TinksTreasure said 8 years ago

    I feel encouraged by changes that are in the works. Thanx Chad. Looking forward to frequent updates from you.

  • LoveIsRealArt

    LoveIsRealArt said 8 years ago

    I am really looking forward to hearing more and good luck to the new CEO and team. I have been on etsy for 4 months now - no sales yet - my items will need to be renewed soon but before I put items back on the virtual shelf I need to reassess where my Etsy Shop is going before spending valuable time with it. I wouild like to know more about the figures eg what countries or regions have the highest buyer number or sales trends - and how to educate or influence more people to get into this habit way of shopping. I use facebook page also but I feel there is more to learn. Etsy is a wonderful display area of talent and it would be great to be a successful part of the sales end of it too. Best of luck and forward thinking

  • OrangeBlossomCrafts

    OrangeBlossomCrafts said 8 years ago

    The changes have been great, and we're looking forward to more. Thanks for the updates!

  • AlicePearlVintage

    AlicePearlVintage said 8 years ago

    I am so happy! I was getting a little bit discourage when I read in the forum about all the changes and the problems caused in the process. Now, I have more views and I am so happy!

  • brewershirts

    brewershirts said 8 years ago

    I am pleased that the Etsy leadership realizes that they're at a turning point. I watched eBay reach a similar point a few years ago and they chose to abandon the little guy - the seller - in favor of big corporations and resellers. Don't go gently into that good night. Rage against the dying of the light.

  • lifeartdesigns

    lifeartdesigns said 8 years ago

    Just having some communication about things is like a breath of fresh air! Thank you.

  • twirlaway

    twirlaway said 8 years ago

    Thanks for the update Chad! Looking forward to more positive changes, thanks for your hard work!

  • mymothershouse

    mymothershouse said 8 years ago

    I am loving this open dialogue Chad and the feedback you are giving. This is very encouraging as well as exciting! Thank you so much.

  • loopyboopy

    loopyboopy said 8 years ago

    The best news I've heard in awhile......your plans to communicate with the community! That would be such a positive move here on Etsy. So many sellers have been at a loss with so many unexpected rapid changes. Change is good, but being prepared and understanding the changes is necessary for sellers to keep up and adjust. So thank you for that Chad and I look forward to it. Also I prefer you leave the advertising to your sellers, its worked thus far and I expect it to continue to do so. Mainstream advertising would be the demise of this site! Thanks so much for listening and I look forward to a great future with ETsy!

  • ForgetMeNotHandbags

    ForgetMeNotHandbags said 8 years ago

    Thank you for the update & all the infor. I have been reading. I am New to selling & just opened my shop. I'm sure I will stumble along the way, however, do appreciate all you & your team are doing to make everyone have a positive experience. Thanks!!!!

  • littleeyedesigns

    littleeyedesigns said 8 years ago

    I can't wait to check my site stats and see what the new changes will bring to my little corner of Etsy! I'm also glad you're aggressively dealing with the issue of resellers. People come to Etsy for unique, handmade and vintage items: not mass-produced, low quality products. Although I have to admit sometimes I think some of the dresses are 'cute' from resellers, I'd rather buy it at the appropriate $9.99 at TJMaxx than for the inflated 'handmade' price of $100+ because they're fooling everyone on Etsy! Keep up the good work-- Audrey

  • jewelsbymoon

    jewelsbymoon said 8 years ago

    Sounds like a great start. Good luck to you !!

  • efiwarsh

    efiwarsh said 8 years ago

    Thank you for the update, Chad! I am excited to experience how all the new changes will influence my shop during the holiday season,this year !

  • CLWPottery

    CLWPottery said 8 years ago

    Thank you for keeping us in touch.

  • newhopebeading

    newhopebeading said 8 years ago

    Thank you for the update Chad. I am concerned though as my views have plummeted since this relevancy testing has begun .. despite me changing titles as per instructed.(mine has been set to relevancy default all week so I believe I must be part of some test group) . I find renewing to be very successful for me but will be far less likely to use it if there are only 4 most recent items showing at the top of search. It will just not be worth the money anymore....even if it somewhat factors in to relevancy it is just not the same :( So I am understandably concerned LOL Can anyone be on the "Happiness Team"? Sounds fun... sign me up!

  • SarahNiebankHoffman

    SarahNiebankHoffman said 8 years ago

    Nice to hear all of this Chad! This will be my first holiday season on Etsy and even though not expecting miracles, I'm excited to just see how it goes and build on it for next year. Thanks for the communication!

  • AutumnLeavesJewelry

    AutumnLeavesJewelry said 8 years ago

    nice to hear, thanks. hoping to be as busy as I used to be...

  • Mymothersgarden

    Mymothersgarden said 8 years ago

    Thanks for this info, Chad. Hope these changes will have a good impact on all of us here at Etsy!

  • coldhamcuddlies

    coldhamcuddlies said 8 years ago

    If someone could make Treasury Listing a whole lot less complicated - I simply find it impossible to get my head around the instructions, let alone creat one - that would be a marvellous boost to my Cuddlies! The number of Treasury Lists my Circle(s) create makes me realise that this is one way to promote our Shop. But with everything else that one has to absorb in Etsy. I'm floundering. Cheers.

  • rusticcarvings

    rusticcarvings said 8 years ago

    Great info! Change can be so good, and I am hopeful for the future. :)

  • greenbananasjewelry

    greenbananasjewelry said 8 years ago

    I appreciate all the help and concern etsy gives sellers. As one of the new kids on the block, it's very helpful.

  • BlumesBlooms

    BlumesBlooms said 8 years ago

    I've seen it already mentioned that etsy needs advertising. However I think it is important for etsy to note that if you advertise you not only increase sales for sellers but you also increase sellers. Think about it. More people comeing to etsy means more sellers selling here and more money for etsy aswell. It's an overall win for etsy. A small advertising investment could result in a huge boom for both sellers and etsy itself.

  • loveinbloomboutique

    loveinbloomboutique said 8 years ago

    I am hopeful to see Etsy move in such a positive direction! I do agree with glendalee about kids items not being highlighted much and would love to see that change since the accessories I make are primarily for children. Also, I am a little confused about the new search as I recently listed a couple of items with the first word of each of their titles being Showstopper and if I search Etsy for that word, 107 other items come up but my items are not there at all. It's sad, because I feel they are my two strongest items and could bring me some (long awaited) sales.

  • PoorRobin

    PoorRobin said 8 years ago

    As a seller like most others who's seen views and sales plummet over the past year, any changes for the better would be HUGELY appreciated! I'm glad to read about this new, positive direction for the company.

  • RetroNowBeader

    RetroNowBeader said 8 years ago

    I love Etsy and have since the day I joined. I can afford to keep creating on Etsy because of my sales. The community is amazing. All the answers are here if you look for them. Loved all your comments. Keep up the amazing work you're doing for us. In Light, Jan

  • PolkadotPossum

    PolkadotPossum said 8 years ago

    Thanks for keeping us updated, Chad. It's great that you are keeping us in the loop about your goals. Keep up the good work, we appreciate it!

  • justthegoods

    justthegoods said 8 years ago

    sounds like etsy is going to keep getting better and better!

  • KellismCo

    KellismCo said 8 years ago

    Awesome! Love that ya'll added the shop stats! Thanks so much!

  • JennyMJewels

    JennyMJewels said 8 years ago

    Thank you so much for keeping us updated, Chad. I appreciate your efforts! I'm looking forward to your team bringing the 'happy' back around here. I think the passion we all have for our respective craft is something we want to also feel for Etsy again. Please help us bring the connection back :)

  • SpiceofLifeDesigns

    SpiceofLifeDesigns said 8 years ago

    I'm delighted to see that your priorities appear to be in line with mine as a seller. Looking forward to increased communication from Etsy's leadership. And hoping that inline shipping options available at checkout will be in place before the crazy holiday rush...

  • LazyTcrochet

    LazyTcrochet said 8 years ago

    Thanks for the update, Chad. Sounds like you are off to a great start.

  • emichats

    emichats said 8 years ago

    What is the status of alchemy? It disappeared and never seemed to make a comeback.

  • 4oldtimesandnew

    4oldtimesandnew said 8 years ago

    Thanks for all the communication - always a good thing! I'm a relatively new Etsian , especially in that my experience/learning curve has been long and slow (and, yes, it still continues)! I now have the confidence to forge ahead, largely due to the encouraging and helpful Etsy community, and I do plan to ramp up my shop and get with it! Any communication that is specific to how to make our listings get found will be greatly appreciated! Also, I would like to see some tweaking of the feedback system. I have had fabulous buyers thus far, so no problems at all with the system as it stands, but I know the possibility for a bad experience exists. I know feedback is a difficult area to manage, but I would like to see it become more objective and fact-based, especially where negative feedback is involved.

  • pezzazz

    pezzazz said 8 years ago

    Thanks for the update! Would love to see the factories/resellers dealt with. They so spoil the spirit of this community.

  • VillaCollezione

    VillaCollezione said 8 years ago

    Communication is key! Thanks for the update!

  • carolemma

    carolemma said 8 years ago

    Love the idea of a Seller Happiness Team and keeping sellers informed of what's going on is of utmost importance to our happiness! Looks like you are off to a good start in that department and hope we will continue to hear from you. Thanks Chad!

  • scroll

    scroll said 8 years ago

    Thanks for the update! I'm loving the new changes that make it easier to list items, and the new stats are great! Keep it up! :)

  • waterwaif

    waterwaif said 8 years ago

    thanks so much for the update, chad! will the happiness team have non-admin sellers on it, too?

  • happyhound

    happyhound said 8 years ago

    Thank you Chad- we appreciate being kept in the loop!

  • shari313

    shari313 said 8 years ago

    I love Etsy. thank you for taking such great care of our little creative world. <3

  • BlissSoap

    BlissSoap said 8 years ago

    Congratulations on your new role Chad. Thanks also for putting the size of Etsy in perspective for me. Wow!! I am also excited to see how my shop does for the holidays. Thanks for the reminder, I'll be getting out the soap pot on a regular basis. Yippee!!

  • BlissSoap

    BlissSoap said 8 years ago

    Congratulations Chad on your new role. Thanks also for putting the size of Etsy in perspective for me. Wow!! I really appreciate the reminder for the holidays as well. It will be great to see how my shop does as this is my first year. I guess I will be getting the soap pot on a regular basis. Yeah!!

  • Art2ArtColorado

    Art2ArtColorado said 8 years ago

    thank you, chad. we'll look forward to moving forward and to hopefully getting some much needed seller tools for batch editing our listings. i see that as a priority toward any happiness pertaining to time management effectiveness. also, simple & sweet targeted mainstream advertising on television for the holidays would be very nice. finally, i'd love to see two-way discussions with you in the main forum as often as you are able to. thank you!

  • Countrymouse923

    Countrymouse923 said 8 years ago

    Thanks Chad for your work. You are sincere & eager to help sellers. I am SO amazed how many people have never heard of my husband & myself talk to them, that is....Got to get the word about etsy to many, many more people....they are the future customers and sellers!

  • Glammerish

    Glammerish said 8 years ago

    Change is always good. And, I agree with most of the comments before my comment. Thanks for the update! Lillian

  • DancingMooney

    DancingMooney said 8 years ago

    So glad to hear you plan to be an active part of the community Chad. Community is much a great part of what makes Etsy so wonderful, besides the selling of things... haha... Looking forward to improvements and continued opportunity, in a growing marketplace. ♥

  • LongLeafSoaps

    LongLeafSoaps said 8 years ago

    Oh, I dream of being able to batch edit listings!!! natalya1905 says: "Batch editing option for titles, tags, price, shipping charges. It would be a huge time saver." Etsy...Please consider this (at least for price & shipping), it would be an awesome time saver for all sellers, especially with the price of our supplies/shipping costs fluctuating wildly in this economy! We as sellers can only absorb so much in the way of supply/shipping increases, then we need to edit our listings to reflect our increases. Hope this makes sense.......not too sure about adopting the "search by relevancy". And getting rid of resellers seems a near impossible task...the resellers are what killed eBay (for me anyway), and I know eBay doesn't have a problem with them (resellers) since they (eBay) are making a killing on the listing/final auction value fees. It just makes it so hard for the handmade, vintage, supply seller to be seen amongst the endless sea of mass produced stuff...I will say eBay definitely got it right when they started media advertising...they really had a clever marketing campaign that people clearly understood + it was downright entertaining. Etsy already has an awesome creative team, and I am sure they can come up with an awesome advertising campaign of your own! Sorry for the long post....

  • raynecloud

    raynecloud said 8 years ago

    Thanks for the update

  • LuckyceesCloset

    LuckyceesCloset said 8 years ago

    INVESTIGATE when we report RESELLERS! And let us know that you are doing it!

  • thedoggiehouse

    thedoggiehouse said 8 years ago

    Thanks for the good info

  • zurisbows

    zurisbows said 8 years ago

    Chad, congratulations and I'm glad that your first week has been a good one! I'm looking forward to hearing from you and taking advantage of all of the helpful tools that are going to be put in place for a successful experience on Etsy!!

  • PristineJewels

    PristineJewels said 8 years ago

    Our thanks to the hard working team of Esty.Thank you Chad for letting us sellers on Etsy know of the up coming news and changes. MY daughter and I here at Pristine Jewels are excited to share our stuff with everyone and its thanks to you all who make it happen. Thanks again Pristine Jewels

  • veronika100

    veronika100 said 8 years ago

    PLEASE CHANGE THE FEED SO THAT I CAN SEE ALL MY SHOP ACTIVITY NO MATTER HOW BIG MY CIRCLE IS! Not being able to see my activity (after only selecting "myshop") has got me WAY less enthused about my etsy and less-to-none immediate feedback on what is popular on my site (and yes i use google analytics). Big circle = large exposure and more sales for petes sake! -Make Etsy MORE social -Let me have thousands in my cirlce and let me see ALL of my shop activity for at least the past week! Thanks so much! -V

  • sarahndipities

    sarahndipities said 8 years ago

    Very excited about the changes and what's new! Thanks so much!

  • ThePinkTonka

    ThePinkTonka said 8 years ago

    Welcome, Chad! I am looking forward to your updates. You are a very good communicator, and communication is key. Here's to making ETSY even more awesome! Cheers! Mioux

  • theartlyons

    theartlyons said 8 years ago

    This is all good news Chad, congrats, and I, for one, look forward to your vision in addressing the concerns of all of us sellers!

  • PupPupsRae

    PupPupsRae said 8 years ago

    I don't know if it's a regional thing, but most people here in Georgia and Tennessee have never heard of ETSY. Maybe a national t.v. commercial or something.

  • Babbs50

    Babbs50 said 8 years ago

    One formerly deleted option I would like to see is being able to forward a page by the individual page space that used to be at the bottom of the listings. I think alot of buyers would appreciate that feature. And since I make jewelry a listing for Crystal and Pearls would be helpful. Thanks

  • QuirkMuseum

    QuirkMuseum said 8 years ago

    My hats off to you sir. This is some good news but I have to agree with a few of the other posts when they mention that Etsy needs to be promoted more to the rest of the world. We must rise above that Ebay thing. Thanks.

  • snugglymonkeyco

    snugglymonkeyco said 8 years ago

    Thanks so much for the update!

  • UniquesewingBoutique

    UniquesewingBoutique said 8 years ago

    thank your for update, looking forward to the next one

  • adriftinthesea

    adriftinthesea said 8 years ago

    Thank you Chad, for your input and best of luck to you in your new role here at Etsy.

  • DesignsbyElenaMarie

    DesignsbyElenaMarie said 8 years ago

    It's good to hear about the changes taking place...thanks!

  • Whimsicallight

    Whimsicallight said 8 years ago

    Thank you for the update! I'm excited for the holiday season and hoping for lots of sales and meeting new Etsy browsers and buyers.

  • SilkFloralsByPOMA

    SilkFloralsByPOMA said 8 years ago

    This sounds wonderful. Hope it will bring more exposure to my Etsy store. Looking forward to the Holiday Season.

  • artworksbycarol

    artworksbycarol said 8 years ago

    help Bring on the customers!!!

  • EstellineDesigns

    EstellineDesigns said 8 years ago

    Welcome to Etsy Chad, I am so-o-o very glad to know that improvements are going to be made. Please give attention to all the comments regarding investigating resellers and advertising etsy so that people will know that we exist. I am new to Etsy and currently I did not renew anything in my shop because I was very, very disappointed because of the low amount of views I got. I did everything that was suggested - tags, descriptive words etc, and not sales at all. I got laid off from an office position which I held for over 40 years and was encouraged by a friend to use my creative talents and sell things on Etsy in order to get some income. I have absolutely no sales experience at all so this was frightening for me to sell to the public. However, I am going to go full speed ahead for the coming holiday season and get new items in my shop. I am very glad to hear of the changes and hope that Etsy pay attention to the feedback they are getting. Those of us who actually use our time to make things to sell are very passionate about our products. Thanks for the updates. Because of the economy, I feel that it would be good if buyers are able to search by the $$ that they are able to spend, this would prevent them from wading through hundreds of items before they get to those they can afford. Also it would be helpful to see for example scarves - how much is the etsy buyers paying for the different kinds of scarf. That would let the sellers know if they are overpricing or underpricing. I still do not know how to price my items. Anyway, I feel that Etsy will continue to succeed, and I will do my part to help. Remember, the American public now wants items made in the USA and not from China. Leave that to Wal-Mart. Help promote Etsy to the public.

  • ModernNatureJewelry

    ModernNatureJewelry said 8 years ago

    I am really pleased with the direction that Etsy is headed in-the new additions/changes are really having a positive impact! Thanks for keeping us informed!

  • Kyuuketsuki

    Kyuuketsuki said 8 years ago

    How will the sellers muted in the past for calling out resellers, complaining about the directions Etsy had been taking, etc., be included in this "Seller Happiness Team"?

  • Trishasquilts

    Trishasquilts said 8 years ago

    Thanks for the info! I appreciate all the efforts of the Etsy Team and am looking forward to selling for the upcoming seasons!

  • ninalara

    ninalara said 8 years ago

    I am a little confused. So what the default sort order would be? "by relevance" or "by date listed". How exactly relevance would be determined?

  • BlueDayDesigns

    BlueDayDesigns said 8 years ago

    I think it's a little odd that there will be no sellers, just ETSY staff, on the 'seller happiness team.' To be frank, it all sounds very vague - an idea that might just float off into the ether. I would like to see sellers on that team.

  • VintageRescueSquad

    VintageRescueSquad said 8 years ago

    I'm ecstatic that you're doing regular posting Chad. An engaged CEO is always a bonus. I have many things to comment on but will limit myself to advertising etsy itself. The poster who talked about the Jaywalking Test is spot on. As print advertising is not always targeted, and broadcast is expensive, I have 3 ideas: (1) pitch to the NEWS media (I work in news media) to get more STORIES out there about etsy. For instance, our local newspaper did a small story on 3 local etsians. My friend's sales soared. (2) Advertise on the web (facebook, etc., as well as similar sites). (3) This will be controversial, but, put some of the onus of advertising on us SELLERS. Give each seller (or each new seller, or anyone that asks for one) a bumper sticker or t-shirt with an etsy logo. When anyone asks about it, WE can spread the word. I find that etsians are hyper enthusiastic about etsy. This is the first site I turn to when I want to buy a gift for someone. Etsians are also eager to promote their own shops, but others as well. Plus, once someone is converted, they will tell 2, who will tell 2, etc. Just a thought. Put something in motion well before the holidays! Thanks for your thoughts and time.

  • Liduvina

    Liduvina said 8 years ago

    Thanks for the update Chad!

  • ZibelineKnits

    ZibelineKnits said 8 years ago

    I understand what you are saying about the relevancy searchability ... but my question is, why isn't there relevancy for the millions of yarn dyers, knitters, crocheters, and spinners who buy and sell on Etsy? When I went to update a listing for yarn, the drop-down box wanted me to categorize it as "modern" or "bohemian"--totally not an appropriate drop-down box for crafters, scrapbookers, etc. either. Shouldn't there be a relevancy option that says something as simple as "crafts" or "yarn" or "knitting"? Not everyone is selling a vintage item, or re-selling a vintage item. So many of us are cottage industry sellers, but we get such little recognition in the handpicked treasuries and featured listings that it's dificult not to feel ignored by Etsy. Please help us to be successful sellers in this way, too.

  • SmallWondersArt

    SmallWondersArt said 8 years ago

    Thanks for the communication! We really do appreciate it. This whole relevancy search really makes me nervous...hope you all know what you're doing, we don't need a screwed up Christmas season!

  • StitchesByKryss

    StitchesByKryss said 8 years ago

    That was revealing, "reseller visibility". So you're not planning on getting rid of them, you're just going to help them hide themselves better. Brilliant.

  • irishandmore

    irishandmore said 8 years ago

    Alchemy? Alchemy... Alchemy!!! If you want seller happiness... bring back ALCHEMY!!!

  • MjhJewelryDesigns

    MjhJewelryDesigns said 8 years ago

    Thank you Chad ... looking forward to the positive changes. I also do not understand what the RESELLER (FACTORIES/RESELLER?) Issue is. Perhaps you can explain it. I very much like the SHOP STATS feature!

  • ForetTwo

    ForetTwo said 8 years ago

    Hi Chad. Thanks for sharing. Here it is in a nutshell: Etsy started down the wrong track when it abolished THE most community part of this socalled community by eliminating the FORUMS. This was how we communicated both with one another as sellers, with the buyers, and with administration in an open, clear, fashion (well, you know... the best that could be expected.) Going to Teams was one of the worst possible choices and directions ever, and I will tell you right now that I do not know of many buyers (who are of course encouraged to join teams) will do so just to have a question answered. The end result: a fragmented and user unfriendly environment. As for RESELLERS, you are talking about this like it is a new issue. LOL This has been a thorn in everyone's side from day one, and by getting rid of the forums in favor of this complicated, indirect way of dealing with it pr any other issue (Teams), the problem has become quantumly worse. The rise of resellers, the decrease in inventory and sales, with inventory lower, started just as soon as Teams were implanted. There are a lot of changes which have backfired. This filtering process also brought my Google alerts to a screeching halt, and it did it IMMEDIATELY. Those bots serve a high purpose. They may not be people, but they helped all of us who use the social media to promote. Unexpected things happen when these filters are put in place which are unforeseen, but my experience is not singular. The usual solution in most of these crazy, unnecessary changes: if it ain't broke don't fix it! We have plenty of ways available to sort out and interpret our shop traffic. My advice is to listen >LISTEN < to your primary customer: the sellers. Without us, Etsy is nothing. And, the direction in which it is going is more social networking (which we can do well on our own thank you) and less focussed on the handmade community and it's counterpart in supplies and vintage. My highest prayer is that you reverse this trend and bring the Etsy we all miss terribly back to us! That Etsy is a community with more transparency, more direct communication, an easy way for buyers to see what's new (remember the "Promotions" forum.... ...) Bring it back from becoming this bizarre lovechild of Ebay and Facebook. Get back on purpose. OH... and I still cannot bear to look at the main page. The same handful of sellers (who are wonderful yada yada yada) are STILL THERE 24/7. No one is being given a fair chance... and don't get me started on this atrocity of billions of treasuries taking up space and fostering the continuation of the main page hijacking. Thank you and good luck.

  • JanetElizabethLLC

    JanetElizabethLLC said 8 years ago

    Love the stats reports! Keep up the communications. Love it! Good luck in your new job!

  • newhopebeading

    newhopebeading said 8 years ago

    Had to pop back on to say thank you for having the Engineers do that livestream session Chad... that was VERY helpful to watch. AND the good news is that after 2 days of following their advice and tweaking titles I am seeing my views come back up to where that had been (panic attack over lol) And really I have only gotten to 1/2 my listings... I still have a bunch to "fix" so this is a good sign.... thank you Chad for keeping us all in the loop and I look forward to more livestreams :)

  • perebags

    perebags said 8 years ago

    Thanks Chad! I'm starting to get excited about Etsy again!

  • fleamarketboutique

    fleamarketboutique said 8 years ago

    Its not just the main page that features the same sellers over and over, but also the etsy admins who write the blogs. I have been keeping stats for Get the Look Decor, the same handful of vintages sellers in rotation from Sunday to Sunday get featured. The last blog post on gardening by a guest blogger featured one vintage seller a dozen times. This should never have been allowed to be posted. Chad, you are concerned about seller happiness? Then spread the Etsy "love". Daniellexo did a blog post on how top sellers are sucessfull depite ignoring the suggestions for tags & titles.

  • SilverbyKeri

    SilverbyKeri said 8 years ago

    I am very excited to hear about the Seller Happiness Team. I have had a few small issues and my happiness seemed unimportant. Thank you for listening and for creating improvements. I love Etsy and there is so much potential here to make Etsy even more amazing for both buyers and sellers.

  • fleamarketboutique

    fleamarketboutique said 8 years ago

    To finish my comment... (smart phone melt down) this sucess is due in part to the cliquish, sophomoric, teacher's pet inner circle in Brooklyn. You asked & I guess it is time to call a spade a spade. I am sure this will be deleted, I will never be picked, but so be it. I didn't come here to sell to re-live high school.

  • themefragrance

    themefragrance said 8 years ago

    I would like to see the option for sellers to choose from their listings to do partial sales at XX discount, instead the entire shop being put on sale. Selected item sales draw buyers into shops, and the sale items can be rotated. (On a side note could Etsy make a tag for sellers who are on multiple teams? So you could list more than two? This would be very helpful.) Also a new customer of mine who was buying from different store was totally baffled at having to check out with each separate store. For people who are used to Amazon this totally confuses them.


    YESTERDAYTRUNK said 8 years ago

    I just love the stats!

  • reneahanna

    reneahanna said 8 years ago

    Happy to see the positive changes, looking forward to more and grateful to be a part of the Etsy family. Thank you EACH AND EVERY ONE OF YOU for making Etsy the positive experience it is. <3

  • kleineCouture

    kleineCouture said 8 years ago

    Please, please, please get the word out about ETSY so people (other than current buyers and sellers) at least know the name and why they should come shop with us. I opened my shop a few months ago and not one person I've told about it knows what ETSY is, and I live in a VERY artsy town. I also feel that getting your shop started, in terms of those first few sales, is very hard. I think that one way this could be helped is to allow a shop to create a plain treasury (non BNR/BNS) in which they can feature at least 1-2 of their own items along with others they find that go with the chosen theme. I do understand the camaraderie of the current treasury procedure but this can work against shops that have much smaller inventory at any given point. If all shops were at least allowed to create one treasury a month that they could include an item or two of their own, I think that would still be very much in the spirit of ETSY to promote yourself AND others. Thanks and hope you will consider these changes.

  • toolisjewelry

    toolisjewelry said 8 years ago

    Thanks so much for the update, looks like a lot of good changes going to happen around Etsy, i hope it'll effect us soon and for the best! Good Luck :)

  • nellyvansee

    nellyvansee said 8 years ago

    Get getting search more relevant! Like I always say, we need more sections too really pin point what we are looking for.

  • SilverDragon

    SilverDragon said 8 years ago

    Changes seem to make no difference for my shop. I have tried everything suggested in forums and by mentors and nothing seems to get me the sales I'd like to have. I've almost ready to give up and concentrate solely on my own website. I suspect the typical Etsy buyer is not really my market, for the most part but I don't know how to ascertain this for certain. I no longer get excited about changes as long as they aren't overly detrimental to either sellers or buyers.

  • elsielight

    elsielight said 8 years ago

    Thank you. Appreciate the info'.

  • 10cameliaway

    10cameliaway said 8 years ago

    Thanks Chad, I can't wait to see how these changes affect sales in my shop. I'll definitely do my part in making sure I have relevant tags. Also wondering if you could address getting more shops to have a chance on the front page. There do seem to be many of the same sellers showing up on the front page. How does this process work and how can we give more sellers an equal opportunity to have this exposure?

  • krabbykasey

    krabbykasey said 8 years ago

    Thanks so much for adding "Draft" as an option when creating a new listing. Now I can create tons of drafts and create them in whatever order I want and when I want. =)

  • ArtySandp

    ArtySandp said 8 years ago

    Good to hear of Etsy's plans for the coming months. I'd be interested to see how Etsy is planning to get the word out to the world outside of all us existing Buyers and Sellers so that we can have their eager little faces pressed up against our virtual windows. We're trying to raise our team's profile in the 'real' world but obviously have nowhere near the resources that Etsy does so it'll be interesting to see what happens. Anyway, good piece thank you, you even got a spot in out team's fortnightly newsletter and you can't get a higher accolade than that! (If you want copy convo me - hey! I know it's a shameless plug but it's a good newsletter!)

  • flirtdeux

    flirtdeux said 8 years ago

    hoping this means etsy has decided to do some marketing so we can acquire new buyers.

  • GirlBurkeStudios

    GirlBurkeStudios said 8 years ago

    Thank you for the update.

  • collectique

    collectique said 8 years ago

    Thanks for the update, I love the draft option too and I'm looking forward to a happy and hopefully smooth fall and Christmas season.

  • OhFaro

    OhFaro said 8 years ago

    Thanks Chad for keeping us updated. I appreciate it very much.

  • blainedesign

    blainedesign said 8 years ago

    Thank you, Chad. I am a buyer, not a seller on Etsy and here's my request: Would you please bring back Alchemy? The highest dollar purchases I have ever made on Etsy have been through Alchemy. I really love it, and nothing delivers the beauty, humor, and thrill of the Etsy shopping experience more strongly than Alchemy. And I, too, would appreciate a better search. Thanks!

  • beachinabox

    beachinabox said 8 years ago


  • Lestar

    Lestar said 8 years ago

    Thanks Chad, When I was able to promote my own site or individual product that is when my items sold. For the time I've been a member, really not too many of my creations have sold. Please alllow us to promote our own items so we can build up views and then also sales. Congradulations success to you and Etsy! Lestar

  • looploft

    looploft said 8 years ago

    best of luck. a better Etsy...a better world :)

  • trinlayk

    trinlayk said 8 years ago

    are the privacy concerns (not just re: Kissmetrics) going to be addressed via an EMAIL to ALL USERS, including a link to where to get a removal tool at no charge?

  • Schmoo1515

    Schmoo1515 said 8 years ago

    I love the idea of making the default search "most relevant"... it creates a more equal opportunity for the sellers to get their items seen for the entirety of the three month listing period (rather than only in the first few days of re-listing or when the item is about to expire) AND it works wonders on helping buyers find exactly what they are looking for! Win Win!

  • countywoodworking

    countywoodworking said 8 years ago

    best of luck, Chad and great work etsy !!!

  • whyte

    whyte said 8 years ago

    Awesome, I'm so looking forward to continuing improvements here at etsy, and glad you will be concentrating more on input from sellers. I, for one, have been very happy with most of the changes. Love the ability to draft listings for future posting, love the one-page listening and ability to upload 5 photos at once and to preview each photo in the main spot before listing,andlove the new stats............yayayyyyyyy. But I'm also thinking most of you are not parents, and aware of the caution new parents observe that the initials of the newborns don't embarass the child amongst his peers know, like Steven Ulysses Clark or Daniel Ignatius Kelly or Valerie Davis..........did you consider the acronym for Seller Happiness Team? Maybe back to the drawing board on that moniker? LOL!

  • MadameKoiteh

    MadameKoiteh said 8 years ago

    I love the idea of a Seller Happiness Team, what an inspirational gesture! I think it will do lots to raise the morale around here!

  • jollywolly

    jollywolly said 8 years ago

    What Seller Happiness Team am I the only one who thinks this is Nutty Mcbutty

  • JennaDickes

    JennaDickes said 8 years ago

    Finally some action against all the resellers, thank you so much for making it a priority this quickly into your new position! Hopefully Etsy will really become a place where everything is handmade (or vintage of course).

  • KRUSTYstuff

    KRUSTYstuff said 8 years ago

    Thanks, Chad.. I opened up show this year and still feel a little dazed at the amount of info on this site and the constant "to do." It's a little confusing, how about personal etsy assistants for hire to help sort it all out? Kidding, but thanks again for the wealth of info.

  • ScentedLuxuries

    ScentedLuxuries said 8 years ago

    Welcome, Chad! I am very much looking forward to new leadership and fresh ideas! I'm optimistic! Best wishes to you!

  • TheInspiredTrader

    TheInspiredTrader said 8 years ago

    Chad, I have seen a notable shift in the Etsy paradigm since you have taken the lead. Based on my experience of you, I anticipate a significant rising of the integrity bar and look for Etsy to benchmark itself with other successful sites on many levels. Acknowledgement of the main issues is a welcome beginning. Furthermore, I would hope that the communication door would be opened wider to incorporate participation in projects from Etsys internal customer, the shop owners. There is a lot of wisdom to be learned from this group of dynamic and talented sellers; well-crafted surveys on key issues would be a welcome communication tool. Debra

  • Neverkissandtell

    Neverkissandtell said 8 years ago

    Is there a tutorial on how to link your site to others. I am just not computer savvy enough to do this and I have a facebook page but no idea how to use it. If anyone can help or suggest a class I could take that would be awesome!

  • studme

    studme said 8 years ago

    Yes, I agree sellers need to be happy and buyers need to be interested, and Etsy needs to stick with the OOAK shops, the little Ebay thing is making etsy cluttered.

  • Iridonousa

    Iridonousa said 8 years ago

    Welcome Chad ,hope you will do a great job and be successful !

  • UniqueCreations1111

    UniqueCreations1111 said 8 years ago

    Personally I don't like the new automatic "relevancy" search. I much preferred the "most recent" search and it was much better for sales. It doesn't seem fair to us little guys who just add a few items here and there. I've listed a few things and then done simple test searches and I've never seen my items listed on the first page, except if I click the search type back over to most recent. My sales way down as well as my hits. Please change it back! Very dissapointed :(

  • BlackDahliaDesign

    BlackDahliaDesign said 8 years ago

    Inspirational ★

  • justforyouceramics

    justforyouceramics said 8 years ago

    Hello Chad, I am very new to internet marketing and to Etsy. I am like the one person who said they appreciate the simple explanation because of poor computer savy. I haven't been with Etsy long enoung to understand what Alchemy is and how it worked, or what relevanticy is and how it works. I have had my Esty shop since Sept of 2010 and I have read almost everything listed, and have read every comment that has been made on this forum, as well as others, I do agree that Esty sellers need to have better exposure to the public and that advertising is a vital thing. I love how Etsy sellers are willing to help one another and Etsy allows a good system to help those sellers to promote their shops among themselves, but buyers outside Etsy are scares. Exposure out side Etsy is almost none. I too have spoke to individuals at different shows I attend and when I hand out my business card I get asked "What is a Etsy website?" I agree with the shop owner that said if you ask someone about Ebay it is know !!! Raised eyebrows when Etsy is mentioned , well that speaks for itself. I also would like to see individual shops being allowed to list one or two of their items in treasuries, or havling a treasury once a month with items from the individuals shop itself. I understand why this rule was done, to help each other advertise for one another, but what if no one lists my items in their treasury. Also I love the feature for coupons, but having to discount every item in my shop instead of being able to choose what items are to be put on sale at what percentage or price isn't what I feel as the shop owner is best for my sales. Also not having the freedom to use multiple coupons at the same time in order to offer different percentages or sales at the same times limits my ability to adapt prices according to what will help me not lose money while trying to make money. I do love the Draft opition on listings. I love the fact that Etsy is a place Craftrers can go and be involved with others who appreciate "handmade" as much as I do. I love the many Etsy sellers who make you feel welcome and being among friends. Etsy is great in that aspect of encouragement. I too have become discouraged that sales are almost nothing, 5 sales in 10 months is discouraging and believe me I've been discouraged by that. I've become discouraged by the Front Page. I don't even look for my shop anymore. There are always going to be issues, and all of us are aware of that, but Your attention to the needs of sellers weather they agree with your ideas or not is a great step in moving forward in not letting the Etsy spirit get lost in the "big Money Making machine" that doesn't care about the individuals, but only in the money they can make them. I wish you and your staff the best in your endeavors in making Etsy the best it can be. Thank you.

  • soeetp

    soeetp said 6 years ago

    I have had No help getting my money back from an Etsy seller. This seller ForeverTots and it's owner Jennifer Paulter have strung me along. I ordered 14 leg war,ers that came late. She told me to return them, I did and still hasn't sent me my refund. She has scammed me and ETSY complaint said it was too late... This happened less than a month ago! Etsy has no customer service if it can't help it a severe case of a scam artist like this. Never buy from ForeverTots or etsy

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