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Tech Updates: Frank Talk About Site Outages

Sep 17, 2010

by TechUpdates

Etsy.com handmade and vintage goods

The other night we had an outage.

Put frankly: outages suck. They suck for shoppers, and sellers, and they suck for us who work here at Etsy. When our members come to the site — to manage their business, favorite an item they like, post in the forums, create a treasury, or send a convo — and the site is down, it’s hugely frustrating. One look at Twitter during an outage will give you an idea of exactly how frustrating it is for them. This is their business we’re talking about here.

It’s also our business. The availability and performance of Etsy.com (and Etsy’s API) is of paramount importance to us. That’s why I’ve written a long-overdue post at our Code as Craft engineering blog, which I encourage you to read.

We need to be better about communicating what’s going on during a site outage, after an outage, and what we’re doing to prevent a repeat in the future. When we communicate well, we’ll further the confidence that Etsy members have in our ability to grow and be a stable place for them to buy and sell the things that they’re passionate about.

So, please head over to Code as Craft for some frank talk about site outages.

Bandages - COLLAGE ART BLOCK - Original Mixed Media Collage - FREE SHIPPING
Bandages - COLLAGE ART BLOCK - Original Mixed Media Collage - FREE SHIPPING
Sold
Healing Heart Necklace in Silver
Healing Heart Necklace in Silver
Sold
Undo Print 8 x 11.5
Undo Print 8 x 11.5
Sold
do what you love what you do . 8x10 art print
do what you love what you do . 8x10 art print
Sold
Monster iPad Sleeve
Monster iPad Sleeve
Sold

62 comments

  • EstateBum

    EstateBum said 8 years ago

    cool

  • theHaresNest

    theHaresNest said 8 years ago

    thank you! I saw the outage happen the other night and the info page put up, so this is good to know about

  • frogprincessdesigns

    frogprincessdesigns said 8 years ago

    Great. Glad to see Etsy is keeping up.

  • DecoFamara

    DecoFamara said 8 years ago

    Nice!!!!

  • akcArt

    akcArt said 8 years ago

    These things can't always be helped and are par for the course when dealing with computers! Thanks for sharing! Keep up the good work!

  • poppyswickedgarden

    poppyswickedgarden said 8 years ago

    Thank you for Trying to keep us informed and working harder to in the future. I know my customers have been pretty bummed about the recent rash of site outages and issues.

  • janinebasil

    janinebasil said 8 years ago

    I'm so glad to see communication about these issues, it's all too easy for people to panic :)

  • OhFaro

    OhFaro said 8 years ago

    Thank you.

  • LeafandInk

    LeafandInk said 8 years ago

    Thanks so much for the additional info! We really appreciate how you admins are on top of everything! Blessings, Leafandink

  • dadadreams

    dadadreams said 8 years ago

    Thank you!

  • KalliopeJewelry

    KalliopeJewelry said 8 years ago

    Thank you, checking out the blog now.

  • NaturalAmber

    NaturalAmber said 8 years ago

    Thank you, I appreciate this: ALOT :)

  • Mclovebuddy

    Mclovebuddy said 8 years ago

    thanks for working so diligently for all members and being proactive. :)

  • candacejean

    candacejean said 8 years ago

    Aw.. thank you Etsy. We know outages aren't your fault. <3

  • Innerversion

    Innerversion said 8 years ago

    Good stuff, glad to see Etsy is keeping us informed about this situations

  • MaryFosterCreative

    MaryFosterCreative said 8 years ago

    Thanks for the update.

  • firbreheart

    firbreheart said 8 years ago

    Thank you for the info! You guys are just as stressed as we are and we know your trying to fix it :)

  • alterdelenda

    alterdelenda said 8 years ago

    Glad to see a post about this! Its been slightly frustrating.

  • jewelrybymichal

    jewelrybymichal said 8 years ago

    Thanks for the info.

  • jewelrybymichal

    jewelrybymichal said 8 years ago

    Thanks for the info.

  • monkeyandsquirrel

    monkeyandsquirrel said 8 years ago

    much appreciated... thanks!

  • dreamyvintage

    dreamyvintage said 8 years ago

    Thank you for posting this :)

  • LuRuUniques

    LuRuUniques said 8 years ago

    Thank you for the info.

  • Vikulya

    Vikulya said 8 years ago

    Thanks a lot!

  • Vikulya

    Vikulya said 8 years ago

    Thanks a lot!

  • themefragrance

    themefragrance said 8 years ago

    thank you- and the related items were darn good fun!

  • rozzie

    rozzie said 8 years ago

    Thanks Etsy and Team (humans). I know you guys are always trying your best! Thanks for keeping us updated

  • SatinandBirch

    SatinandBirch said 8 years ago

    Thanks to the Jedi Knights of Etsy.!

  • bylynnkrestel

    bylynnkrestel said 8 years ago

    thank you for the update! much appreciated! : )

  • SouthernBelleOOAK

    SouthernBelleOOAK said 8 years ago

    Thank you. Communication is the key to preventing PANIC! We panic, but your communication calms us.

  • Serrelynda

    Serrelynda said 8 years ago

    Thank you for the communication. Much appreciated.

  • SouthernBelleOOAK

    SouthernBelleOOAK said 8 years ago

    What are the changes of bringing us out of the dark by removing the black background on The Code of Craft Engineering blog? Many parts of it can't be read because of the background.

  • TwistedRiverClay

    TwistedRiverClay said 8 years ago

    Merci

  • MintyFreshFusions

    MintyFreshFusions said 8 years ago

    thanks!

  • REALBUTTERFLYGIFTS

    REALBUTTERFLYGIFTS said 8 years ago

    Growing is hard and it's nice to know why and when things go bad. The communication from your team is very impressive. Thank you for the constant and considerate updates!

  • aemcdraw

    aemcdraw said 8 years ago

    Well know wonder. Look how vintage that console is....jeez. :P Thanks for the link to Code as Craft. :)

  • ohbabydotcom

    ohbabydotcom said 8 years ago

    LOVE the LOVE what you do sign Thanks : )

  • worksofwhimsy

    worksofwhimsy said 8 years ago

    The white text on black on that blog is blinding. Impossible to read through without getting a headache.

  • ElvenWreathsJewelry

    ElvenWreathsJewelry said 8 years ago

    neat site, cute ideas!

  • NaiyaArtBoutique

    NaiyaArtBoutique said 8 years ago

    I just saw people's posts about the outage, glad that I wasn;t myself listing that time... khe khe khe

  • recycledwares

    recycledwares said 8 years ago

    though it can be frustrating when the site is down, it's all part of life, and Etsy admin is always right on top of things. the other night when it was down, you guys found out right away, and had it up in minutes. thanks for all you do :))

  • QuiltFinger

    QuiltFinger said 8 years ago

    Great job, Etsy!

  • ohbuckets

    ohbuckets said 8 years ago

    thanks so much for the info - you all do great work!

  • accentonvintage

    accentonvintage said 8 years ago

    Thanks for the info!

  • breadandroses2

    breadandroses2 said 8 years ago

    Hats off & lots of respect to all of you for doing your best and taking responsibility. Doing the right thing is the right thing to do. Thanks!

  • NdauCollection

    NdauCollection said 8 years ago

    Great stuff!

  • GalleonGal

    GalleonGal said 8 years ago

    Lo and Behold!, We Etsians create our own strategies. Some Glitsch may be due to growth, But Glitsch needs an awful good grooming, if he attends prom

  • teconlene

    teconlene said 8 years ago

    Thanks for the info! and for featuring my UNDO illustration :)

  • LittleWrenPottery

    LittleWrenPottery said 8 years ago

    Outages do suck but sometimes theres nothing that can really be done, although machines work more tirelessly than humans eventually they do get tired ironically!

  • ipooo

    ipooo said 8 years ago

    Thanks from China..Thank you for your attention .. http://www.etsy.com/listing/55910549/china-facebook

  • ipooo

    ipooo said 8 years ago

    Thanks from China. Thank you for your attention. http://www.etsy.com/listing/55910549/china-facebook

  • ipooo

    ipooo said 8 years ago

    Thanks from china...The Power of Culture

  • UnderThePines

    UnderThePines said 8 years ago

    Are we a "go"? I still have photos missing from my listing.

  • DreamsCorner

    DreamsCorner said 8 years ago

    Thank so much!

  • nowonder

    nowonder said 8 years ago

    Thank you for informing us. I didn't even know about it. I think for most of us a paypal outages is just as worse as if its Etsy.

  • blueridgemercantile

    blueridgemercantile said 8 years ago

    Stuff happens. Learn from the mistakes, and just move on.

  • BackyardBrand

    BackyardBrand said 8 years ago

    Overall, I think you guys are doing a great job! Pats on Backs All 'Round! Wahoooo!!!! Best Regards, The Backyard Harmonica Teacher

  • northernskyquilts

    northernskyquilts said 8 years ago

    Thank you Etsy for keeping us informed! You all are doing a great job. Thanks, Peg

  • FISHeFISH

    FISHeFISH said 8 years ago

    ...thanks for posting

  • creativegatherings

    creativegatherings said 8 years ago

    Thanks for the posting

  • pinksequin

    pinksequin said 8 years ago

    Good to know!

  • Tangentine

    Tangentine said 8 years ago

    I usually think about the chaos behind the scenes. With sympathy. Because having a site down is so very stressful. Kudos on the post.

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