Shop Etsy

Tech Update: SCRAM, Resellers!

Mar 19, 2010

by TechUpdates

Etsy.com handmade and vintage goods

Chris Bohn (known as “CB” here at Etsy) works deep below the surface of Etsy on our databases, but is also the lead engineer on a project called SCRAM. Ian Malpass is the lead engineer on the Atlas project. These two projects are an important part of “Marketplace Integrity” — our plan to improve how we police the marketplace and identify and deal with members who break Etsy’s rules.

SCRAM

Hi, I’m CB, and I’m responsible for “Systems for Catching Resellers and Abusers of the Marketplace” (or “SCRAM,” for short).

The SCRAM initiative is charged with making the Etsy marketplace a safe and trusted locus of independent commerce. Etsy has created the most vibrant online marketplace for handmade, vintage and supplies, sold directly by our micro-entrepreneurs. The sheer mass of the Etsy marketplace creates its own gravitational field, pulling in sellers and shoppers alike.

Unfortunately, those same gravitational forces also pull in others whose interests are not aligned with Etsy’s purpose or policies. If you’re a regular in Etsy’s community Forums, you may be familiar with the term “reseller” for a shop that doesn’t abide by the spirit of Etsy. Simply put, the classic reseller is someone who attempts to pass off mass-produced, mass-market goods as handmade items. However, spotting a bonafide reseller is not always a matter of black and white. Etsy policy allows a legitimate range of business models under the “handmade by you” ethos, from sole-proprietors to collectives to makers who utilize limited production assistance. So this can be a grey area when it comes to community flagging. Detecting, discerning and dispatching actual resellers is an important and sizable task.

To that end, enter SCRAM, which is essentially an internal Etsy “bot” that prowls the many halls of shops and listings, looking for probable resellers and other troublemakers. Since SCRAM was introduced recently, it has identified several hundred potential resellers, each of which our Support Team is reviewing for appropriate action, ranging from gentle reminders to outright banishment. Furthermore, SCRAM pays particular attention to catching those reseller shops that seem to pop up overnight, stuffed with mass-produced products.

We can’t go into detail on how SCRAM works, other than to assure you that it is a sophisticated system based on clever algorithms and heuristics. Most members in the Etsy community will never even realize that SCRAM is at work, because it operates hidden from view. Be assured, though, that resellers and other marketplace abusers are feeling its sting. SCRAM also does other things, such as preventing malicious shop buyouts and bagging those using Etsy as a forum for pitching various unrelated products, causes and plights.

Moving forward, we will continue to develop SCRAM, always asking “is there something that SCRAM can do to make the Etsy marketplace even better?”

Atlas

I’m Ian, and it’s my job to make sure that the staff here at Etsy have the tools they need to do their jobs effectively. The Atlas project covers all the tools we use to manage the content of the site.

One of projects that we’ve prioritized is to rebuild the flag-processing tools we have. While CB’s SCRAM tools work really, really well, there’s a limit to what automated tools can spot. That’s where flagging comes in: Etsy members can report listings that break Etsy’s rules. These flags then come into a system within Atlas that allows our Content Team to review the flagged items and take appropriate action — anything from an email explaining the problem and requesting an edit to a listing to outright termination of the account for the most egregious violations. You can read more about what the Content Team does here.

Etsy’s members do an outstanding job of flagging content (thank you), but the internal tools we have to handle those flags were written when Etsy was a lot smaller, with fewer sellers and listings — and so fewer instances of problematic content.

The most pressing problem is how we handle resellers that the SCRAM system has detected, but which are easily spotted by people. To that end, we’ve added the option to flag an entire shop as “Items are not handmade, vintage, or crafting supplies.” Members can use that to quickly flag a seller, and we can fast-track those alerts to the right people for verification and banishment.

Beyond that, we’ll be overhauling how we view the flags coming into Atlas so that we can properly prioritize the worst-offending sellers and content. We’ll also be improving how we manage our interactions with flagged sellers. Fortunately, the vast majority of flagged sellers are simply making honest mistakes, like not tagging commercial supplies properly. We want to make sure that we can clearly explain the problems and guide them on the right path, but also have ways to really focus on the persistent rule-breakers and remove them from the site. It’s a big task, and we won’t get there immediately, but it’s a really important project for the health of Etsy and one I’m really excited to be involved in.

So do, please, keep flagging, and we’ll keep working to make best use of your eagle eyes.


P.S. If you want to get a monthly Etsy news digest delivered straight to your email inbox, then sign up for Etsy News emails. Read more about it here.

You can also get an RSS feed of all TechUpdates here.

Pest small saucer
Pest small saucer
Sold
RAT MASK print
RAT MASK print
Sold
NYC ROACH urban pest sterling necklace
NYC ROACH urban pest sterling necklace
$65.00 USD
I'm a Bad Apple button
I'm a Bad Apple button
Sold
UPCYCLED Cherry Red VINTAGE Train or Suitcase with Black Chinese Throwing Star Luggage
UPCYCLED Cherry Red VINTAGE Train or Suitcase with Black Chinese Throwing Star Luggage
Sold
Evil Elefly  Print
Evil Elefly Print
Sold
Treehouse Intruder Alert - original painting - get up and drip down spot the plot to climb our tree of life dude right on target for subversive huggers and buggers of all stripes and colorful inclinations toward peace love and understanding funny 3051
Treehouse Intruder Alert - original painting - get up and drip down spot the plot to climb our tree of life dude right on target for subversive huggers and buggers of all stripes and colorful inclinations toward peace love and understanding funny 3051
Sold
SALE vintage 80s children's book, gremlins trapped
SALE vintage 80s children's book, gremlins trapped
Sold
Taka ninja iphone Leather case ( Black and Purple )
Taka ninja iphone Leather case ( Black and Purple )
Sold
Book Atlas 6
Book Atlas 6
Sold
Reusable Triangle Flags Fabric Bunting Garland - Easter, Pastel Hues
Reusable Triangle Flags Fabric Bunting Garland - Easter, Pastel Hues
Sold
Varmint Voodoo - Rabbit - Hare - Bunny
Varmint Voodoo - Rabbit - Hare - Bunny
$23.00 USD

297 comments

  • bylynnkrestel

    bylynnkrestel said 9 years ago

    i appreciate your attention.. thanks etsy!

  • stitchntyme

    stitchntyme said 9 years ago

    Thank you so much for working at getting rid of resellers. It is very appreciated! :)

  • TheBrassHussy

    TheBrassHussy said 9 years ago

    jumps for joy! Yea to Scram and the new "flag this shop" option!

  • Ayca

    Ayca said 9 years ago

    Nice work! Thanks Etsy !

  • missindie

    missindie said 9 years ago

    Sweeeeet!!

  • girltuesdayjewelry

    girltuesdayjewelry said 9 years ago

    Excellent! Etsy's keeping it real!

  • riskybeads

    riskybeads said 9 years ago

    thanks, Etsy!

  • beautifulbridget

    beautifulbridget said 9 years ago

    Very Cool! Thank you Etsy!!

  • PunchDrunkPrincess

    PunchDrunkPrincess said 9 years ago

    Thanks etsy! And the pics for this article are perfect, I love that rat mask print :)

  • worksofwhimsy

    worksofwhimsy said 9 years ago

    Thank for keeping us in the loop. Being able to flag a shop is a great step in the right direction.

  • katherynmd

    katherynmd said 9 years ago

    I have two shops here on Etsy & if it sounds to good to be true (price wise sometimes) then it's probably fake or not authentic, a scam or "SCRAM". I've collected antiques for almost 30+ years and even reading book after book it's hard with reproductions to tell the difference! Thank you from this seller for such a wonderful awareness article.

  • HoldTheWire

    HoldTheWire said 9 years ago

    Great! Thanks for the update. We'll keep flagging. :)

  • 2VirgosDesigns

    2VirgosDesigns said 9 years ago

    thanks Etsy!

  • 2RavenChicks

    2RavenChicks said 9 years ago

    This is very encouraging news!

  • kittyd

    kittyd said 9 years ago

    Good, we all want the resellers to SCRAM!

  • Chillionaire Admin

    Chillionaire said 9 years ago

    You guys are my heros!

  • sweetharvey

    sweetharvey said 9 years ago

    I haven't ran into a reseller shop here myself but I have heard people addressing the issue in the forums. It is good to know that you are on top of the issue!

  • SarahSays Admin

    SarahSays said 9 years ago

    We love CB and Ian!

  • litapsilverj

    litapsilverj said 9 years ago

    Thank you for your endeavors! So much appreciated. Yes, very encouraging news. Love the Venus Fly Trap Magnet! and others, too. Thanks again!

  • CatherinetteRings

    CatherinetteRings said 9 years ago

    Awesome Initiative !

  • ConservationClothing

    ConservationClothing said 9 years ago

    thanks! and here's a COMPUTER GUY TIE http://www.etsy.com/view_listing.php?listing_id=39249162

  • visionquest

    visionquest said 9 years ago

    SOOOOOOOOOOOO glad to hear this!! Go Team!

  • funkomavintage

    funkomavintage said 9 years ago

    Handmade by the seller. or footmade. or elbowmade. But made.by.the.seller. or authentic vintage. ooo. supplies...that one is tricky. I'm gonna love the SCRAM report button...since I'm on etsy at 2am west coast time far too often....;-)

  • warmnfuzzies

    warmnfuzzies said 9 years ago

    Thanks for letting us know. I haven't run into it in my category, but I feel so bad for many other sellers whose categories are being invaded.

  • CarryTheWord

    CarryTheWord said 9 years ago

    Sweet! :)

  • ohbabydotcom

    ohbabydotcom said 9 years ago

    Great to hear there is help and the Etsy watchful eye for sellers!

  • auntjanecan

    auntjanecan said 9 years ago

    I hope it works. Thanks for doing this!

  • craftscafe

    craftscafe said 9 years ago

    thank you for helping etsy remain a community who values handmade!

  • SecretLentil

    SecretLentil said 9 years ago

    Thanks for your efforts. And thanks for the update!

  • Ebruk

    Ebruk said 9 years ago

    Great.Thank you Etsy.

  • kissavintagedesign

    kissavintagedesign said 9 years ago

    hurrah!

  • ChuckEBrydWallArt

    ChuckEBrydWallArt said 9 years ago

    I hope this tool helps as they are a slippery bunch. Thank you for your efforts in this matter.

  • Whimsywares

    Whimsywares said 9 years ago

    Thanks for patroling the streets of etsy for us! Great themed finds!

  • dragonsmoon

    dragonsmoon said 9 years ago

    Thanks SO MUCH!!!

  • MouseTrapVintage

    MouseTrapVintage said 9 years ago

    Thank goodness, help is here! :)

  • babinka1981knitting

    babinka1981knitting said 9 years ago

    Tery useful info! thanks!

  • paramountvintage

    paramountvintage said 9 years ago

    thanks scram!

  • LisaFerinDesigns

    LisaFerinDesigns said 9 years ago

    This is very good news! Thanks Etsy.

  • postroadvintage

    postroadvintage said 9 years ago

    Yay! Thanks Etsy!

  • akaCINDERS

    akaCINDERS said 9 years ago

    I am very happy to be a part of this independent marketplace. I have seen many sellers that I felt were "not quite in the Etsy spirit" I am very happy that Etsy is not only addressing this issue, but many others to assist us all. Thanks for your diligent work.

  • JoshUrsoDesign

    JoshUrsoDesign said 9 years ago

    Thanks Etsy, for keeping it real.

  • Talula

    Talula said 9 years ago

    Well, Hallelujah! I know it's a tough job, but it is certainly appreciated by all the sellers that work their @$$'$ off, making beautiful handcrafted creations, and the wonderful suppliers that some of us couldn't do without, and the fabulous vintage people (who I spend too much money with)too! Thank you! Thank you! Thank you!

  • candacejean

    candacejean said 9 years ago

    Sounds good! Thanks Chris and Ian! I wonder though.. where does Etsy draw the line when it comes to "supplies" and "mass market"? Not all supplies are hand-made by the seller.. is that the line? Is SCRAM going to get rid of sellers who offer supplies for jewelry making for example? Or sellers who offer paper and stickers as "supplies" for those who scrapbook? Just curious.

  • busterandboo

    busterandboo said 9 years ago

    SCRAM rocks. And to the poster above me, no, they are not getting rid of supplies. Supplies do not need to be handmade. They do need to be tagged 'supplies' and 'commercial'.

  • novaofsweden

    novaofsweden said 9 years ago

    best news ever! Thank you.

  • SkyBox

    SkyBox said 9 years ago

    Awww yeah, son. It's good to know math and science and technology have been employed by Etsy to find the ne'er-do-wells. Thanks for keeping it handmade! And vintage. And supplies.

  • GemmaBeads

    GemmaBeads said 9 years ago

    So glad for this! I like Etsy's marketplace and am glad to see that integrity is being maintained!

  • pasin

    pasin said 9 years ago

    Thanks so much..

  • twoknit

    twoknit said 9 years ago

    Thank you !

  • AlliumDesign

    AlliumDesign said 9 years ago

    A giant KUDOS and THANKS!!

  • jillatay

    jillatay said 9 years ago

    Thank you so much for boosting our confidence that Etsy won't go the way of the corporate do do bird. You guys rock. <3

  • SparxsDesigns

    SparxsDesigns said 9 years ago

    Thanks for cleaning up Etsy....we will keep flagging. SCRAM RESELLERS....we dont want you here.

  • FerntreeStudio

    FerntreeStudio said 9 years ago

    Woo hoo! And can I emphasize how nice it is to have information on what Etsy is doing!!! :) We don't know that you are trying to help fix things without these postings.

  • byKEONA

    byKEONA said 9 years ago

    This is such a great thing that Etsy are doing to help us honest people. I am happy and honored to be part of such a great organization!

  • bluebirdart

    bluebirdart said 9 years ago

    Thank you, Etsy, for paying attention to this matter. My husband is the creator of "Mr. Bill" (of Saturday Night Live infamy) and he holds all copyrights and trademarks related to Mr. Bill & "family". Several times in recent years I've come across sellers on Etsy using Mr. Bill images in their "hand-made" art (in addition to other pop-culture images). Etsy's flag option has (more often than not) made it easy for me to start the process of getting the conterfeit work off the web, without having to go through the trouble of getting his company's lawyers involved. I hope more people wake up and do their research- even though a lot of images/characters seem to belong to pop culture, more than likely they are owned by someone else. Respect artists!

  • TAGSMITH

    TAGSMITH said 9 years ago

    That's good news. Thanks.

  • sweetcarolinadesign

    sweetcarolinadesign said 9 years ago

    Awesome. It will be interesting to see how the new system works out!

  • TwistedCrystals

    TwistedCrystals said 9 years ago

    Thank you for your hard work! :)

  • LittleLovables

    LittleLovables said 9 years ago

    so glad to hear this!

  • PennyFabricArt

    PennyFabricArt said 9 years ago

    So excellent to know Etsy is employing state-of-the-art technology to this problem! There's such tremendous value in a venue where customers can find real artisan works as an alternative to big box mass production. Etsy should be a safe haven for shoppers looking for original art and artisan works that aren't rip-offs or mass market items, and vintage items that are truly vintage rather than reproductions. Thank you for your considerable efforts to maintain the integrity of our venue!

  • CreativeArtandSoul

    CreativeArtandSoul said 9 years ago

    Yay for SCRAM!

  • maggiemaevintage

    maggiemaevintage said 9 years ago

    this is very much appreciated - thanks for keeping etsy on its toes!

  • buffalump

    buffalump said 9 years ago

    Great news- good job Etsy!

  • TheMysticCircleArt

    TheMysticCircleArt said 9 years ago

    YEAH!!!Thanks for keeping Etsy "Junk"(mass produced) free. I hate when see people trying to re-sell products here. It makes me mad.They should take it to the other E-**y site.

  • lifeofcolors

    lifeofcolors said 9 years ago

    I love the picks you have chosen for this article! Made me laugh. Thanks for the update.

  • sweetirie

    sweetirie said 9 years ago

    Yay!! SCRAM resellers...you're not welcome here!

  • VerreDesign

    VerreDesign said 9 years ago

    Good news and great initiatives, thanks!

  • treasurehuntvintage

    treasurehuntvintage said 9 years ago

    SCRAM. Gotta love it!!! THANK YOU!

  • SeaFindDesigns

    SeaFindDesigns said 9 years ago

    WTG guys... thanks!!

  • birdsneststudio

    birdsneststudio said 9 years ago

    GOOD JOB! I am very happy to know that Etsy is on the ball and looking out for us. Thanks!

  • CricketsCreations

    CricketsCreations said 9 years ago

    Super excited about this, thank you!! Plus, SCRAM is an *awesome* acronym! :P Celeste (Crickets)

  • cutiepiecompany

    cutiepiecompany said 9 years ago

    hip hip Hooray! Thanks Etsy!

  • MyGrandpasPen

    MyGrandpasPen said 9 years ago

    Great information!

  • birdie1

    birdie1 said 9 years ago

    Sooo glad to hear it! It's often disheartening to flag items and shops only to find that nothing's been done and these items still can end up on the front page or even Storque (last week). Thanks for your work on this.

  • ravenwren

    ravenwren said 9 years ago

    Nice collection of items and great presentation!

  • jewelrybyjackie

    jewelrybyjackie said 9 years ago

    This is so awesome to see that all those pesky shops that break the rules are being dealt with! Thanks for making Etsy a better and safer place to shop!!

  • SEOWebDesign

    SEOWebDesign said 9 years ago

    Working with issues such as resellers or invalid tagging is much more challenging on a large scale. Nice work on upgrading and updating your tools to keep up with Etsy's growth!

  • FreshLemonBlossoms

    FreshLemonBlossoms said 9 years ago

    It's great to hear what's going on behind the scenes, thank you!!

  • MGMart

    MGMart said 9 years ago

    Thank you Etsy for looking after us honest sellers!

  • capitolagirl

    capitolagirl said 9 years ago

    Hooray! I'm so glad that Etsy is working to help others buy handmade!

  • allthepreciousthings

    allthepreciousthings said 9 years ago

    Etsy is such a well-run operation - I just love the integtity and the whole philosophy of it. Thanks for "keeping it clean" with all this technology. (love the scorpion!)

  • MysticSilks

    MysticSilks said 9 years ago

    Nice to know that resellers are not being tolerated on etsy.--:)

  • NutfieldWeaver

    NutfieldWeaver said 9 years ago

    Good for you, SCRAM folks! This is encouraging news for all of us.

  • silkstory

    silkstory said 9 years ago

    Fantastic finds!

  • YouAreYou

    YouAreYou said 9 years ago

    WOW! I can't believe people are doing that...well I guess I can, but it's still super lame! SCRAM resellers!

  • silkstory

    silkstory said 9 years ago

    And thanks to etsy to making this topic important. It is really big problem with resellers...

  • CatzillaCrafts

    CatzillaCrafts said 9 years ago

    tsk tsk! I'm glad etsy is doing something about these people who like to ruin everyone's fun. Thanks for keeping us up to date!

  • SilverFirsFarm

    SilverFirsFarm said 9 years ago

    YAY, this rocks.

  • CrankHeartPony

    CrankHeartPony said 9 years ago

    Yes! Banish those resellers to the bowels of Hades!

  • thriftage

    thriftage said 9 years ago

    Thanks for keeping out the mass production so that their products don't crowd out those of us that spend valuable time on our items :)

  • SquidInkKollective

    SquidInkKollective said 9 years ago

    Thanks for the update and hard work!

  • MinceCo

    MinceCo said 9 years ago

    "Items are not handmade, vintage, or crafting supplies." the wording for this is off as many thin gs are mass produced by hand,so flagging for items not being handmade is insufficient and should read "items are factory made" i hope this is cleared up soon.

  • MinceCo

    MinceCo said 9 years ago

    also, i have seen etsy feature products of this bad nature in blogs so more than sellers need to be more diligent.

  • ArtisticIntentions

    ArtisticIntentions said 9 years ago

    Awesome job guys!! Thanks for all of your efforts! That scorpion is really cool!

  • MeadowbelleMarket

    MeadowbelleMarket said 9 years ago

    Thank you. I agree that this is an absolute essential to maintaining the integrity and purpose of what we've all worked so hard for. Keep Etsy clean!

  • birdetsyregistry

    birdetsyregistry said 9 years ago

    TY!!!!!

  • DreamsandJewelry

    DreamsandJewelry said 9 years ago

    Fingers Crossed.

  • prissyantiques

    prissyantiques said 9 years ago

    Thanks to the wonderful and hard working Etsy team! Wonderful site with so many beautiful items!!

  • saintesmariesjewelry

    saintesmariesjewelry said 9 years ago

    awesome!!! thank you!!

  • zelas

    zelas said 9 years ago

    That's wonderful news, especially being able to flag a whole shop!

  • RSSDesignsInFiber

    RSSDesignsInFiber said 9 years ago

    I am really glad personally -- and as a dedicated member of Etsy Teams and as a strong supporter of Handmade -- to see something being done about resellers - particularly of mass-produced items. I do not fully understand the system for determining what constitutes a reseller that violates Etsy policies unless it is of items mass-produced or machine-produced. In other words, I am not sure about situations where someone makes things one-at-a-time, but makes multiple copies of one pattern/design -- and if it is OK for someone else to sell it for them. I don't do that and refer anyone who asks to Etsy Support to get it clarified. But Etsy is supposed to be about Handmade -- and I really support Handmade -- and I really am glad if Etsy is going to work to keep Etsy true to its own apparent mission of selling truly Handmade items, Vintage items and Crafting Supplies!! Personally - I am going to be honest and throw in my own "two cents" -- I wouldn't mind if Etsy did not include Vintage items at all, unless they were Vintage Handmade items being resold, but I am not running Etsy and Vintage of all kinds has been on Etsy since I joined and I will leave it up to Etsy management to make those types of decisions!!

  • lovelygifts

    lovelygifts said 9 years ago

    Thank you!

  • BlueberryCream

    BlueberryCream said 9 years ago

    So, how do those "related items" relate to the subject of the article? I think it might be a little offensive toward those featured under such publichation (even though it is a good thing to be featured)...

  • mazedasastoat

    mazedasastoat said 9 years ago

    Thanks to all the Etsy techs who work so hard to keep this wonderful marketplace true to the spirit of handmade... you rock guys! And that metal scorpion is just AWESOME!

  • BlueberryCream

    BlueberryCream said 9 years ago

    Sorry, i meant "publication" :)

  • shabbychicadee

    shabbychicadee said 9 years ago

    TY TY XOXO

  • recycledwares

    recycledwares said 9 years ago

    thanks for much for making this a better marketplace.

  • GreenMamba

    GreenMamba said 9 years ago

    What FernTree said. Please do keep the community informed of these (and all other) important site updates. This is super-duper news, and if SCRAM can really do all it is designed to do (for instance, prevent malicious shop buyouts!!) then it will greatly improve the whole Etsy experience, well beyond just content issues. And I'll bet that ATLAS will be a huge relief to all admin who are dealing with community flags and SCRAM reports. Thank you CB and Ian, and all those working with you two on these wonderful projects!

  • artdecadence

    artdecadence said 9 years ago

    Thanks for developing and implementing these changes. Etsy is unique and needs to stay ahead of these spammers if it wants to remain so. Bravo!

  • baconsquarefarm

    baconsquarefarm said 9 years ago

    Thank you chris and Ian using your talents to better the Etsy experience for sellers, buyers and Admin too. Clever names you chose...scram and atlas. Yea minnesota Ian, we rock.

  • foxpots

    foxpots said 9 years ago

    Wonderful! I am so glad to see this effort, and even more pleased that you are making use of automated tools to sniff out (or maybe snuff out ☺) the resellers!

  • jillhannah

    jillhannah said 9 years ago

    Sweet.

  • FavreBijoux

    FavreBijoux said 9 years ago

    Appreciate the attention Etsy is giving to this problem. Thanks for the update.

  • retrovertigo

    retrovertigo said 9 years ago

    You show'em who's boss, Ian! ;)

  • eclecticmoi

    eclecticmoi said 9 years ago

    Thank you :)

  • IrelandBrady

    IrelandBrady said 9 years ago

    Thank You for your hard work! Your endeavors are VERY appreciated!

  • AnodynePress

    AnodynePress said 9 years ago

    Awesome! A real piece of progress! Thanks, Etsy!

  • BlackDaisyDesigns

    BlackDaisyDesigns said 9 years ago

    Excellent!! Good job guys.

  • gilstrapdesigns

    gilstrapdesigns said 9 years ago

    Thank you so much ETSY your are really getting on top of things. Thanks again Debra

  • strawberrycouture

    strawberrycouture said 9 years ago

    Yes keep Etsy handmade!

  • StelmaDesigns

    StelmaDesigns said 9 years ago

    Big happy exhale...I am SO glad you guys are on top of this as well as you can be, considering the enormity of the situation. Thank you so much for the thorough update!

  • MadCapClothing

    MadCapClothing said 9 years ago

    I hate to say "I'll believe it when I see it." But the first time I go on Etsy in the morning and don't see the same clothing reseller hoarding the newly listed items....then I'll give Etsy a well deserved high five!!

  • gnormyle

    gnormyle said 9 years ago

    Thank you!

  • Iammie

    Iammie said 9 years ago

    Thanks!

  • SatinandBirch

    SatinandBirch said 9 years ago

    amazing and wonderful

  • jessiemccann

    jessiemccann said 9 years ago

    You guys rock!

  • littlesistahstudio

    littlesistahstudio said 9 years ago

    Oh YIPPEEEE!! thank you Etsy. (very cool scorpion!)

  • jackiedretroboutique

    jackiedretroboutique said 9 years ago

    I appreciate all your efforts! It's a relief to know you are there, looking out for all of us :) THANK YOU! jackie.

  • artofjane

    artofjane said 9 years ago

    Cool. Love the scorpion.

  • FuchstBags

    FuchstBags said 9 years ago

    It's about time Etsy....I hope I will never see those sellers again after I flagged them! Thanks for taking more serious action to this matter.

  • FuchstBags

    FuchstBags said 9 years ago

    It's about time Etsy...I hope I will never see those resellers again after I flagged them! Thanks for taking more serious action to this matter.

  • SusanKJewelry

    SusanKJewelry said 9 years ago

    Thanks for all you do!

  • SusanKJewelry

    SusanKJewelry said 9 years ago

    Thanks for all you do!

  • JetWhitePonytail

    JetWhitePonytail said 9 years ago

    so glad to hear this is finally happening...too much clutter from resellers makes for bad shopping & selling experiences!

  • somsstudiosupplies

    somsstudiosupplies said 9 years ago

    Thanks so much, this was long due. I am very happy with the Report this shop option.

  • ThreadandJam

    ThreadandJam said 9 years ago

    I have had my own item being resold on Etsy! Thanks so much!

  • ThreadandJam

    ThreadandJam said 9 years ago

    I have painfully discovered my own item being resold here on Etsy! Thanks for this!

  • ThreadandJam

    ThreadandJam said 9 years ago

    I have painfully discovered my own item being resold here on Etsy! Thanks for this!

  • Ebrown2503

    Ebrown2503 said 9 years ago

    Nice work, thanks!

  • NorthviewJewels

    NorthviewJewels said 9 years ago

    Thanks for all of the hard work, it's too bad it's necessary, but we appreciate it.

  • s3bastien

    s3bastien said 9 years ago

    thanks CB and Ian - you guys are amazing!

  • ScienceKitty

    ScienceKitty said 9 years ago

    Thanks Etsy admin for supporting the handmade community and working to keep Etsy a such fun place to shop! PS: That mechanical scorpion is awesome!

  • AnnieMSewShoppe

    AnnieMSewShoppe said 9 years ago

    Thank you again!

  • LastChantsStudio

    LastChantsStudio said 9 years ago

    Thanks you back room techies! I had a feeling you were on it (even though I've expressed my panic moments too in the forums...and for that I apologize). I'm loving the upgrades thus far and appreciate all your efforts. And Ian? That adorable baby must be bigger now...new Pic please? :))))

  • Gamut

    Gamut said 9 years ago

    Nothing is as irritating than someone who uses a gresat venue for their nefarious ends! Go fight win!!

  • resonantdivine

    resonantdivine said 9 years ago

    On the other hand: What is created in a vacuum (without being inspired by something else already in existence)? When a unique creation, like Coca Cola or Mr. Bill, becomes such a cultural icon that other artists and craftspeople adopt it as a part of their own visual language, what an honor! And doesn't everything work that way, one idea building on another? I agree things need to be given the right label; mass-produced plastic toy soldiers should not be sold on etsy as handcrafted items, but they do make great art supplies. So far all my items are handcrafted by me, but I use sequins, buttons, paint, fabric, things cut out of books, and I have used both Barbie and Bambi in sculptures. When attention is drawn to anything as a potent, or meaning-loaded item, can't it become art? Maybe we can find creative meaning and authenticity in almost everything that is presented mindfully and received with an open mind, and what is wrong with that? What would Andy Warhol do? I don't think we are ever hindered so much by whatever anyone else might be doing as we are by the smallness of our minds and the pettiness of our hearts. I have had work stolen and I have felt that situations were unfair too, but life is so short and so beautiful! Lets encourage each others' creative expression in whatever form it may take and go together on something more like a mushroom hunt than a witch hunt, so much more fun!

  • redeemdesigns

    redeemdesigns said 9 years ago

    This is very cool geeky nerdiness. Great work guys. Etsy needs to keep the integrity of handmade and vintage safe for both the sellers and the buyers.

  • JaniceCordeiro

    JaniceCordeiro said 9 years ago

    Should be required reading. Great insight into how the problem is being handled. Many thanks.

  • shopKCQ

    shopKCQ said 9 years ago

    Finally, a flag the shop button?? THANK GOODNESS! Many thanks, and hope see SCRAM and Atlas updates about adjusting to ever-changing Etsy.

  • BlackStar

    BlackStar said 9 years ago

    CB and Ian, thanks so much for working on this problem! Thanks for keeping us posted.

  • BlackStar

    BlackStar said 9 years ago

    And thanks to all the sellers and buyers that are helping to stamp out resellers! Y'all rock~

  • skocdem

    skocdem said 9 years ago

    Thank goodness for your diligent work. Thank you for keeping Etsy "clean".

  • Engelfelt

    Engelfelt said 9 years ago

    Great to see you moving ahead on this much-needed aspect of etsy. Love the 'bot!!

  • dbabcock

    dbabcock said 9 years ago

    These are great tools, and I appreciate them a lot, but I also find that when we as sellers directly contact (in a nice way) those who have items mistagged (e.g. vintage in the handmade categories), that they usually aren't aware that they have made a mistake. Generally, they correct it right away. Thanks for letting us know about these new tools.

  • bbbennyandthejet

    bbbennyandthejet said 9 years ago

    Cheers! Ohhh I'm glad that it's you doing this job, and not me.. Thanks for the article and for raising awareness of this reseller issue.. aaand thanks for the pic of the wicked scorpion!!

  • momomadeit

    momomadeit said 9 years ago

    good to see the SCRAM plan!

  • marcelostworld

    marcelostworld said 9 years ago

    Thanks! Keep Etsy the best place to buy and sell handmade!

  • royroadfishcompany

    royroadfishcompany said 9 years ago

    Sounds like a tough job.. I often thought about this problem... but I can now rest as I know you are watching... The more I read the more I learn...... Thx

  • opendoorstudio

    opendoorstudio said 9 years ago

    sounds like lots going on behind the scene! thank you for that! I love this community and anything that can be done to protect its integrity is appreciated! thank you for all you do!

  • breadandroses

    breadandroses said 9 years ago

    With great regret, have to echo 'I'll believe it when I see it' above. There are some egregious, significant-scale textile manufacturers/factories from abroad selling here for a long, long time now. Contacting Michelle, per Admin forum post some weeks ago, plus personal communication from Vanessa last year urging report w/ documentation from resellers website, who overtly stating they are a manufacturer, has been fruitless. How long does this vetting process take? Years. Etsy states it's not about the revenue these resellers brings in but one has to wonder. Old adage: Money talks....... Here's hoping Etsy banishes resellers w/out further ado.

  • TheNightjar

    TheNightjar said 9 years ago

    love the rat mask but shouldnt the rat be wearing the human face to represent the lurking creeps out there? just a thought... glad to see a SCRAM plan in action!

  • gailscreations1

    gailscreations1 said 9 years ago

    Yay, thank you etsy.

  • HurricanePottery

    HurricanePottery said 9 years ago

    Great work, guys; we can tell you are listening! (And what would we do without algorithms and bots!)

  • HurricanePottery

    HurricanePottery said 9 years ago

    Great work, guys; we can tell you are listening! And what would we do without algorithms and bots! (from the mom of non-Etsy computer genius!)

  • AlpenglowVintage

    AlpenglowVintage said 9 years ago

    I'm new to Etsy, and had no idea that this was happening. Thanks for letting us know!

  • BerylBlue

    BerylBlue said 9 years ago

    Thanks so much for both the article and your efforts to keep Etsy clear of resellers. It's good to know that there are several avenues for catching them. Keep up the good work!

  • jhartphotography

    jhartphotography said 9 years ago

    very cool.

  • hulagirlsoapco

    hulagirlsoapco said 9 years ago

    I flag..nothing happens. One lady in particular here who owns 3 shops ( successful ones) sells resale under/ vintage listings. She's also very rude to people in chat. Etsy has done nothing about her. I am quite certain they're happy with what they make on her shops so they don't really do anything. I'm ETSY all the way! I totally love it here and have 3 shops myself, however I do not abuse it .. and many many do. I'm glad at least the subject is out in the open. Thanks for letting me eRant. Sincerely, Hula Girl

  • DownToTheWireDesigns

    DownToTheWireDesigns said 9 years ago

    This is welcome news. I hope you are able to go after those resellers here in the U.S. (some with hundreds of sales) as well as those who flood the recently listed items windows every night from overseas shops that opened that same day.

  • simpledream2

    simpledream2 said 9 years ago

    I learn something new on Etsy everyday. Thanks for the article.

  • spaceromantic

    spaceromantic said 9 years ago

    Wow, I'm glad something is getting done about this. I've seen so many complaints lately; that it's being addressed will make a lot of sellers happy.

  • CarolBradley

    CarolBradley said 9 years ago

    Thanks a MILLION for doing this and explaining it well. The SCRAM name is great and I even love the scorpion.

  • DIVINEsweetness

    DIVINEsweetness said 9 years ago

    phew!... thanks etsy

  • DIVINEsweetness

    DIVINEsweetness said 9 years ago

    phew!... thanks etsy!

  • ballandchain

    ballandchain said 9 years ago

    HA HA! funny to see my bug necklace here. Glad this SCRAM is at work, and thanks for the update! :)

  • sharonclancydesigns

    sharonclancydesigns said 9 years ago

    This is great news! Thanks for the update and for striving to make etsy the best it can be!!!!

  • Agentplay

    Agentplay said 9 years ago

    Thanks for all the hard work!

  • PaganGypsy

    PaganGypsy said 9 years ago

    Really great article. Unfortunately, the resellers are taking away the livelyhood of a lot of people. It's a sad situation, but you seem to have gotten a handle on it. Thanks for everything you are doing.

  • CynART

    CynART said 9 years ago

    Fabulous news -- THANK YOU!

  • pursesonalsofpgh

    pursesonalsofpgh said 9 years ago

    I am relatively new to Etsy ( less than 1 yr.) and new to blogging,but I agree with Green Mamba and Down To The Wire Designs. The other night (late) I was checking the blogs and found a blatiant ad for custom made shoes in amongust the comments on a blog. Could not believe it! This was a good size ad and took some time to set up and post. I realize that Etsy can't monitor everything on their site,but by the time it's seen by enough people on the blogs...it's gone..OR maybe it isn't? I have two shops on Etsy and I appreciate the fact that Etsy is moving forward into a more technical seek and find attitude towards resellers and shops that openly disregard Etsy's rules and regs on inappropriate attire and shops. Thanks SCRAM & Atlas for your well intended hard work and letting sellers know that someone's "Got Our Back".

  • EastCoastArtStudio

    EastCoastArtStudio said 9 years ago

    That's great news :-)

  • CloudLoveBaby

    CloudLoveBaby said 9 years ago

    Resellers damage Etsy so surely this can only be good for the life of Etsy as well as sellers on Etsy. Good work, looking forward to seeing it in action.

  • Kniftyhooksneedles

    Kniftyhooksneedles said 9 years ago

    Thanks you Etsy for doing such a good job for use. It is much appreciated.

  • threepeats

    threepeats said 9 years ago

    YES!

  • burymeinleaves

    burymeinleaves said 9 years ago

    yay! Etsy, you never fail to impress!

  • michon

    michon said 9 years ago

    awesome. looking forward to the results of this effort!

  • OhBoyCatToy

    OhBoyCatToy said 9 years ago

    :-))

  • goldminetrash

    goldminetrash said 9 years ago

    This is greatly appreciated and I'm glad Etsy is taking steps to please the buyers and sellers who make Etsy what it's *supposed to be*. Thanks guys! <3

  • lazydayz

    lazydayz said 9 years ago

    Thank you thank you thank you!

  • BayMoonDesign

    BayMoonDesign said 9 years ago

    Thank you for helping keep Etsy a quality place for the handmade.

  • SilverWishes

    SilverWishes said 9 years ago

    Etsy staff, you're awesome. Thank you!!

  • HibouCards

    HibouCards said 9 years ago

    Thanks! this issue really needed to be addressed :)

  • anothertimeantiques

    anothertimeantiques said 9 years ago

    Luv's ya back, Etsy admins! Thanks for taking steps to protect our "little" corner of the economic world.

  • designlab443

    designlab443 said 9 years ago

    Thanks for watching over us!

  • shopgoodgrace

    shopgoodgrace said 9 years ago

    Most thrilled with the Report Entire Shop option... wow. http://www.etsy.com/forums_thread.php?thread_id=6469899 Thank you!

  • capitalcitycrafts

    capitalcitycrafts said 9 years ago

    Thanks Etsy- this is an important subject for all of us.

  • happywhosits

    happywhosits said 9 years ago

    This is great news! Thanks guys! Question - will the bot also troll thru alchemy and flag or remove the posts that are nothing but advertisements? Or the ones which ask for someone to make a copy of another Etsian's work? Eileen...

  • ModernMetalJewelry

    ModernMetalJewelry said 9 years ago

    Appreciate this being handled!

  • knitwit4ever

    knitwit4ever said 9 years ago

    This past weekend seemed to be much freer of the re-re-reseller types. Thanks to you, SCRAM and any/all other weapons in your arsenal. Keep it up! Allyn

  • SalvagedBeautybyNM

    SalvagedBeautybyNM said 9 years ago

    I am so glad to hear of the Scram bug. Resellers are cheaters. I have seen quite a few jewelry shops that looked more like a retail store than a original works shop. Resale is so unfair to the other artists and crafters that work so hard to give the buyer a creative and handmade product here on Etsy. --Nicole

  • PaisleyPearQuilts

    PaisleyPearQuilts said 9 years ago

    Thank you for this article! Resellers DO break the spirit of Etsy. It's good to know that the admins are keeping it real for us crafters who work hard at what we do!

  • Loalie

    Loalie said 9 years ago

    Thank you so much CB and Ian for this great initiative and for the term used. SCRAM !!! easy to remember for everyone here. Keep the good work it is VERY much appreciated. It takes so much time to come with a new design that seing it taken over by resellers is just heartbreaking.

  • EJPcreations

    EJPcreations said 9 years ago

    Wonderful! So happy this is being addressed.

  • vintagemaison

    vintagemaison said 9 years ago

    Well done to Etsy - keep it up please.

  • bluecloisterstudio

    bluecloisterstudio said 9 years ago

    Perfect timing. I just came a cross an "original, hand painted" scarf I had bought on ebay over a year ago: same photo, same price. Strange, I have it at home (plus a receipt!) and yet, here it is again... Hummm... Couldn't help myself, I looked - the seller has sold this same "unique original wearable art" item over and over again. So far I have been fortunate to have acquired only beautiful, unique, and truly original pieces here on Etsy, designed and created with heart and talent. I would hate to see the integrity and livelihood of these artists threatened by unscrupulous resellers underpricing them withmass produced derivatives. Very happy to see that it is being addressed. Go, Etsy!

  • wagonwheelsigns

    wagonwheelsigns said 9 years ago

    Thank you etsy a very good outlet for all artisans and craft people.I and every other craftsman or craftwoman are glad to have a place to show and sell our creations and ideas. These are originals by thinking people which are called artists and crafts.

  • AllthingsWood

    AllthingsWood said 9 years ago

    Etsy, CB & Ian you all Rock! Great job keeping up.

  • BeadworksbyKerri

    BeadworksbyKerri said 9 years ago

    Thank you so much or tackling the cumbersome, yet very important task of getting the resellers off this wonderful site. Resellers is what killed the handmade cottage industry in this country and now that handmade is making a big comeback, it would be a shame for the same thing to happen again. Thank you, thank you, from the bottom of my heart!

  • tricia16

    tricia16 said 9 years ago

    I think this is long over due. Great to see it getting addressed.

  • JeansVintageCloset

    JeansVintageCloset said 9 years ago

    Gremlins, How that movie brings back memories of a Sweet Mogwai, then his troublesome Alter egos, Don't feed after midnight, Soul Grind 6000 looks vigilant, better wear your sneakiest sneakers, or he will catch you going after the cookies in the cookie jars, don't leave any crumbs

  • modadimagno

    modadimagno said 9 years ago

    Excellent. On behalf of hand-makers, thank you.

  • pinkpig

    pinkpig said 9 years ago

    Thank you very much for tackling this important task and your hard work keeping Etsy as it should be. What a wonderful hard working group!

  • sewcutebydebbie

    sewcutebydebbie said 9 years ago

    I hope SCRAM makes the vintage sellers more true to the word. It used to be vintage meant 25 plus years old, not last year's discontinued or out of production 'collectible' trash. Good luck SCRAM - I'm glad you're out there!

  • funnyfuser

    funnyfuser said 9 years ago

    Gee, I hope it really works...

  • LittleMissDressUp

    LittleMissDressUp said 9 years ago

    Yay SCRam!!!!!!!!

  • gooseontheloose

    gooseontheloose said 9 years ago

    SO good to hear!!!!!!!!! Thank you:)

  • VeryCarey

    VeryCarey said 9 years ago

    Thanks Etsy for the Scram!

  • Donauluft

    Donauluft said 9 years ago

    Yes, great and I hope sucessful job! thanks!

  • Greenerica

    Greenerica said 9 years ago

    Love the items chosen! Thanks Etsy! ♥

  • bennyandstash

    bennyandstash said 9 years ago

    Consumers can't always tell the difference, and these resellers end up devaluing the truly handmade items that artists have taken the time and care to create... thanks Etsy for helping to keep the integrity of this marketplace in tact.

  • RockArtiste

    RockArtiste said 9 years ago

    This is what I LOVE about Etsy. The true artist is allowed to shine. Thanks for the protection from resale, Etsy. Keep up the good work!

  • PaperThickInk

    PaperThickInk said 9 years ago

    WOW, SCRAM is rad! Thanks Etsy gurus!

  • DevonClarkMetal

    DevonClarkMetal said 9 years ago

    Wooooo! Thanks Etsy for looking out for your buyers & sellers. I love your integrity, ethics and sense of community.

  • AmericanHandmade

    AmericanHandmade said 9 years ago

    I'm VERY HAPPY to see this article. I was starting to think that etsy had been sold to the other E site because i'm finding so many questionable shops out there lately. AND I often have found questionable items on the Front Page. I was beginning to think I should start looking for another site to relocate to because I have flagged many shops and NOTHING has happened and I seldom got a response. 2 nights ago at 2AM.I found a shop just being opened for DRUG PARAPHERNALIA I was OUTRAGED and Flagged it and got an auto response saying it would take a FEW DAYS to get to it. NOT GOOD ENOUGH ETSY Things are spiraling out of control with this new wind blowing through Etsy. I have a few ideas, if you REALLY want to keep the integrity, You could hire extra people to Approve a shop before it can set up. Make it a requirement that they fill out the shop profile, policies and location information and have people physically look at the merchandise. You could also have a time requirement about adding new items. I find shops all the time that are just using Etsy for a redirect site. they list a few things and then redirect people to their personal website and haven't added anything new in Months and in some cases, YEARS. I Truly Hope this is a REAL clean up campaign. I LOVE Etsy and I KNOW THAT YOU GUYS IN THE TRENCHES WORK VERY HARD FOR US. I just also know that corporate America doesn't have the greatest track record of putting integrity and people over Profit. A PHONE line would help for reporting things like the Drug garbage i found setting up the other night. I'm still waiting for a reply to my email about that. Thanks for letting me get this off my chest and It sounds like steps in the right direction are being taken.

  • wookwoodworking

    wookwoodworking said 9 years ago

    This is awesome...thank you, thank you, thank you...

  • angelnik

    angelnik said 9 years ago

    As I scroll through all these responses I am reminded of the variety of and amount of sellers on Etsy! What a great place for us to all work together as artisans....

  • PreciousPastimes

    PreciousPastimes said 9 years ago

    I am very relieved to see that something is being done about all of the re-sellers that have invaded our world. Thank you to Etsy for all of your efforts! :-)

  • duchessdesigns

    duchessdesigns said 9 years ago

    Thanks Etsy.

  • blackcatcraft

    blackcatcraft said 9 years ago

    Bravo! I'm so glad Etsy is stepping up on this. It's soooooooooo frustrating to put in blood, sweat and tears making things and then see folks selling hundreds and hundreds of items that are obviously NOT handmade in any way. I don't mind Destashers and suppliers as long as things are tagged correctly. Keep it up Etsy, such a great place for us to come together :)

  • soap

    soap said 9 years ago

    Hope the semi-automation cuts down work for you all! :)

  • StellarRelics

    StellarRelics said 9 years ago

    I am also relieved to see this new project at work! I recently saw someone listing a ton of “designer” handbags that were less than 5 years old (new w/ tags, etc) and couldn’t believe my eyes, so it is nice to know, as a seller and buyer, that these things aren’t happening for long if at all.

  • fearlessartgirl

    fearlessartgirl said 9 years ago

    I'm very new to etsy and am really confused now. One of the items I'd like to sell is vintage buttons for those who work with them in their designs...is this ok to do here? Please be kind in your response...I'm just learning about this site.

  • zueeuz

    zueeuz said 9 years ago

    Wow, have I lead a sheltered life here or what? Maybe I don't get around much but I don't think I've come across any "resellers". Thanks thought, for keeping an eye on things for us!

  • chicfragments

    chicfragments said 9 years ago

    Thank you Etsy for stepping up your game and trying to keep on top of this growing problem. I, and I'm sure many, many other sellers/buyers often feel frustrated when we see an obvious issue with a seller not adhering to the handmade rules. Or outright breaking the law with criminal activity, feeling no one is really regulating what's going on and it's easy to do otherwise. I agree with one of the previous comments, perhaps you could have a red flag button or something of that nature for those types to go to the top of the list to be resolved quickly and efficiently. Thank you for your efforts, Etsy is a wonderful home for artisans but more and more non-artisans are moving in!

  • smilingbluedog

    smilingbluedog said 9 years ago

    I'm so happy to see that Etsy is working on this. Hopefully SCRAM will make it easier to point out resellers, and other types of problems. Way to Go!! THANK YOU!

  • carlossantiago

    carlossantiago said 9 years ago

    fun items!!!

  • sagesky

    sagesky said 9 years ago

    Thank you so much. I came across a blog last week about this. So glad SCRAM is at work.

  • RobotsAreAwesome

    RobotsAreAwesome said 9 years ago

    I approve of good bots! ;) Re-sellers... you polo shirt wankers... burn, burn! Thanks.

  • ScrapHappieAZ

    ScrapHappieAZ said 9 years ago

    Yeah I am glad to see this. I was worried that the Etsy charter had been diluted by mass produced items made in China and resold as handmade.

  • earcandyarts

    earcandyarts said 9 years ago

    I've wondered about a few shops now and again...one posted an item, which sold, then re-posted the same item again and again. How did I know? I had a Poster Sketch set up all ready for the next Treasury. While I wait around I'll check on my items to make sure they're still available. This one particular item sold so many times it gave me the creeps. Thanks for all your work on this issue!

  • SomebodysStuff

    SomebodysStuff said 9 years ago

    Brilliant!!! I really appreciate all the hard work you all do to make Etsy sooo awesome! ***:D***

  • Bagitconscious

    Bagitconscious said 9 years ago

    Excellent job. Thanks for watching out for us.

  • LavenderField

    LavenderField said 9 years ago

    I know that Etsy is listening to us on the forums..... Thank you guys!

  • karytank

    karytank said 9 years ago

    Yay!

  • PureaAccessory

    PureaAccessory said 9 years ago

    Investigating the shops that are flagged or reported must be difficult, but it is important subject to keep artistic site like Etsy.

  • madamtartarsauce

    madamtartarsauce said 9 years ago

    right on right on! this is hugely encouraging and comforting. :D

  • rayela

    rayela said 9 years ago

    Shoot! I just wrote a long rant and it disappeared. Just as well... Here is the short version. Making the term "resellers" derogatory doesn't make sense. Most of us selling supplies and vintage are resellers and that is a huge part of Etsy's income and success. I am a reseller and everything I sell is handmade. Most of it is old because Etsy rules state that because I do not have a personal relationship with many of the fair trade groups I would like to support, I cannot sell their items. Yet, I see other people selling similar things, labeling them as their handmade product, and getting away with it. I think it's impossible to police the site effectively. It's too huge and having everything in the mix (handmade, vintage and supplies) dilutes the handmade experience anyhow. And, within handmade, there are incredible artists selling their work and then people adding a couple of buttons on something and all of a sudden it's redesigned and thus, handmade. I would rather see Etsy set up teams of Etsy sellers who are experts in their field who can help problem solve those who violate Etsy rules. Use our knowledge! I have been working with cultural crafts for over 20 years and can guarantee that I know a lot more about these things than you whippersnappers who are on staff. (That was said with a smile and with kindness...) I don't like the whole flagging thing- it smells too much of totalitarian states where spying on your fellow human being is encouraged. Plus, it doesn't work. What is this new Scrammer going to do? Pull up thousands of violators? How are you going to handle it? Etsy also needs to revise the rules. I hate having to tag all of my handmade stuff as commercial just because it's being sold as a supply. Surely, a mola from Panama is a bit different than plastic beads from China! Anyway, this was supposed to be the short version, but it's an issue that upsets me. I would rather see more effort being put into giving us the seller tools we've been asking for for years. We still don't have what we need to effectively manage our inventory or listings. Sigh.... it's like barking into the wind...

  • rayela

    rayela said 9 years ago

    Shoot! I just wrote a long rant and it disappeared. Just as well... Here is the short version. Making the term "resellers" derogatory doesn't make sense. Most of us selling supplies and vintage are resellers and that is a huge part of Etsy's income and success. I am a reseller and everything I sell is handmade. Most of it is old because Etsy rules state that because I do not have a personal relationship with many of the fair trade groups I would like to support, I cannot sell their items. Yet, I see other people selling similar things, labeling them as their handmade product, and getting away with it. I think it's impossible to police the site effectively. It's too huge and having everything in the mix (handmade, vintage and supplies) dilutes the handmade experience anyhow. And, within handmade, there are incredible artists selling their work and then people adding a couple of buttons on something and all of a sudden it's redesigned and thus, handmade. I would rather see Etsy set up teams of Etsy sellers who are experts in their field who can help problem solve those who violate Etsy rules. Use our knowledge! I have been working with cultural crafts for over 20 years and can guarantee that I know a lot more about these things than you whippersnappers who are on staff. (That was said with a smile and with kindness...) I don't like the whole flagging thing- it smells too much of totalitarian states where spying on your fellow human being is encouraged. Plus, it doesn't work. What is this new Scrammer going to do? Pull up thousands of violators? How are you going to handle it? Etsy also needs to revise the rules. I hate having to tag all of my handmade stuff as commercial just because it's being sold as a supply. Surely, a mola from Panama is a bit different than plastic beads from China! Anyway, this was supposed to be the short version, but it's an issue that upsets me. I would rather see more effort being put into giving us the seller tools we've been asking for for years. We still don't have what we need to effectively manage our inventory or listings. Sigh.... it's like barking into the wind...

  • rayela

    rayela said 9 years ago

    Shoot! I just wrote a long rant and it disappeared. Just as well... Here is the short version. Making the term "resellers" derogatory doesn't make sense. Most of us selling supplies and vintage are resellers and that is a huge part of Etsy's income and success. I am a reseller and everything I sell is handmade. Most of it is old because Etsy rules state that because I do not have a personal relationship with many of the fair trade groups I would like to support, I cannot sell their items. Yet, I see other people selling similar things, labeling them as their handmade product, and getting away with it. I think it's impossible to police the site effectively. It's too huge and having everything in the mix (handmade, vintage and supplies) dilutes the handmade experience anyhow. And, within handmade, there are incredible artists selling their work and then people adding a couple of buttons on something and all of a sudden it's redesigned and thus, handmade. I would rather see Etsy set up teams of Etsy sellers who are experts in their field who can help problem solve those who violate Etsy rules. Use our knowledge! I have been working with cultural crafts for over 20 years and can guarantee that I know a lot more about these things than you whippersnappers who are on staff. (That was said with a smile and with kindness...) I don't like the whole flagging thing- it smells too much of totalitarian states where spying on your fellow human being is encouraged. Plus, it doesn't work. What is this new Scrammer going to do? Pull up thousands of violators? How are you going to handle it? Etsy also needs to revise the rules. I hate having to tag all of my handmade stuff as commercial just because it's being sold as a supply. Surely, a mola from Panama is a bit different than plastic beads from China! Anyway, this was supposed to be the short version, but it's an issue that upsets me. I would rather see more effort being put into giving us the seller tools we've been asking for for years. We still don't have what we need to effectively manage our inventory or listings. Sigh.... it's like barking into the wind...

  • rayela

    rayela said 9 years ago

    Sorry about that! Can you delete the extra copies? I thought a no script thingy was disabling my post... Shamefaced........................

  • joannajewelry

    joannajewelry said 9 years ago

    Great news, Etsy!

  • OneVintageLady

    OneVintageLady said 9 years ago

    Thank you Etsy team for all the hard work you are doing to keep the Etry standards. I so enjoy being able to sell my vintage clothing and am now beginning to make handmade clothing because I know it can be listed to sell on a well known and well kept business site. Thank you again for all your good work.

  • SoftCrafter

    SoftCrafter said 9 years ago

    Thank you so much for this update........keep it real and handmade!!!

  • 42things

    42things said 9 years ago

    without getting too longwinded, I hope. as sellers we can talk around and around the issue, hashing out the same solutions and the same reasons why those solutions won't work. Ultimately, if this is to stay a handmade-by-you marketplace it's Etsy that needs to make the decisions and Etsy that has to do the work. I hope this article means we can get back to business, and stop discussing this amongst ourselves ad nauseum! Although, if nothing is happening in a bit I will jump into the fray with the rest of the disillusioned sellers! No to figure out why views are so low.

  • BlessedRepublic

    BlessedRepublic said 9 years ago

    Thank you for working on this. It makes us feel secure.

  • hillcrestcottage

    hillcrestcottage said 9 years ago

    thanks so much...hard for "little me" to compete with mass produced.

  • needlemelater

    needlemelater said 9 years ago

    Interesting info. I always wondered how etsy handled this. Nice to know more is being done than just relying on the eyes of esty users.

  • LANCERIKA

    LANCERIKA said 9 years ago

    wow!this topic seems to generate a lot of different views, thanks Etsy for bringing this greay area out in the open!

  • AimeesBoutique

    AimeesBoutique said 9 years ago

    Great article! So interesting!

  • mladensjewelry

    mladensjewelry said 9 years ago

    Etsy has to protect its own reputation -otherwise Etsy will become Patsy, like West Village in NYC full of mass products...

  • VidaLocaDesigns

    VidaLocaDesigns said 9 years ago

    the whole point of this wonderful site is so that you know that your item has been lovingly made, and the seller is representing themself as an artist in whatever they do. this is really important!! thanks for paying attention to this problem! Vearne x

  • StacyBayless

    StacyBayless said 9 years ago

    Thank you Etsy for your good intentions! I hope this does help. I do agree that we need guidelines on what exactly constitutes handmade. Isn't everything handmade at some point - even in a factory? On my end - childrens items - I see a lot of people buy headbands, a silk flower, add a pink to the back and then call it good. This seems borderline to me - but so many people get a lot of sales. Yes, guidelines would be good. Thanks Etsy!

  • lorinmark

    lorinmark said 9 years ago

    I had a ton f my stuff bought by another shop, then she marked them up 10x -copied my photos- does this apply to vintage too? She buys from other sellers all the time- did it on ebay before they closed her down for misrepresentation- which is s doing with what she bought from me.

  • BeadedIndulgences

    BeadedIndulgences said 9 years ago

    I have seen this topic in the forum quite a bit lately. I know this will bring many sellers a huge sigh of relief.

  • cosmichippodesigns

    cosmichippodesigns said 9 years ago

    I'm so glad you're finally doing something about this problem. I make leather handbags by hand and have begun to feel really discouraged when I see handbags coming from China, Thailand, India, etc. that are clearly manufactured and priced so low that it's impossible to compete. I know what it costs for good leather and I know the hours I put in to make a handbag. In the future I will flag these shops and appreciate the SCRAM team's efforts immensely. Thank you so much!

  • elemegibere

    elemegibere said 9 years ago

    Thank you for your great ideas Always have to try Need

  • elemegibere

    elemegibere said 9 years ago

    Thank you for your great ideas Always have to try Need

  • gullcottagecrafts

    gullcottagecrafts said 9 years ago

    Keep it pure! Thanks

  • pasin

    pasin said 9 years ago

    Thanks so much.

  • LBoutique

    LBoutique said 9 years ago

    Thanks!

  • adorableorganics

    adorableorganics said 9 years ago

    I really hope this helps! It is so discouraging to see an item being sold that is obviously mass produced - the price is so low that it couldn't possibly cover the materials involved, let alone the time that goes in to an item that is genuinely handmade. Thanks Etsy, I've loved being a part of the awesome movement towards handmade! You have really made it possible for people to live off of their own creations - something I thought was a lost concept!

  • PoorJean

    PoorJean said 9 years ago

    Wow, I am very glad that Etsy is protecting it's artisans by hunting resellers, but I am also sad that we have this problem in the first place. Thanks for looking out for us, Etsy!

  • bluecloisterstudio

    bluecloisterstudio said 9 years ago

    Just to clarify, this is my gripe about the abuse of the handmade category, and my comments do not apply to vintage and supplies sellers. When I read that an item is handmade or custom made by the person selling it, I take it to mean just that. This is why I shop here; in addition to having something unique and made with care, I am making a conscious choice to spend my money where the bulk of it will go to support the person whose talent had created it. I'm curious to read who he or she is and the story behind that particular piece. What I do not want is to have to fish through hundreds and thousands of listings of fraudulent handmade claims. The seller I flagged the other day - come on, she "custom makes" over a thousand dresses a year? And just happened to photograph all of her handmade items on celebrities?? And - this was my favorite part - has duplicates of the same listings on other websites (and I mean, hundreds) but advertised there as "many in stock" vs. the "custom made" she promises on Etsy?? I'd say, "To each his own", etc., but it is impossible to build queries around these things, because they cross-advertise under all categories. Ya know, the kind of thing mass production folks can afford... Please protect the artists who do sell their own designs and advertise it honestly. They are the reason that buyers like me come to Etsy instead of ordering from online catalogues. This is the place to find work by talented people, and not by nameless entities pushing out product by the thousands. I can only speak for myself here, but I get discouraged when I open the 4,300 listings currently under Women's Handmade Clothing and know that I will have to go through pages and pages of resold or mass-produced items before I hit something genuine. If I wanted *that * experience, there is the local mall.

  • giapet

    giapet said 9 years ago

    bluecloisterstudio, Loved your well thought out post! I really hope this helps cut down on the sellers who knowingly are scamming the buyers here. Most know exactly what they are doing and don't care. As a lampwork bead maker I see so many factory produced imports from China being sold as "handmade by me" I could puke. They're very easy for us lampworkers to spot but not so much for the average buyer. I've flagged hundreds of listings and asked my fellow bead artisans to do the same. These need to be listed as commercial, not handmade by me. One can only imagine how bad it is for the handbag, clothes, and so many other categories. I've seen many SMC, Hobby Lobby, Pier 1, and other mass-produced items listed as "handmade by me". Etsy needs to get a handle on this or risk losing it's niche as "The Handmade Site" on the net. This is a step in the right direction, much appreciated by those of us who labor in love in our respective fields.

  • strandsoflight

    strandsoflight said 9 years ago

    Wow, I missed this completely until sean11's post in the forum today. Way to go Etsy, this is great!

  • LiliCyanide

    LiliCyanide said 9 years ago

    hooray for SCRAM!!!

  • earthnskystudio

    earthnskystudio said 9 years ago

    Yaaaaaay! ^_^

  • artisticmadness

    artisticmadness said 9 years ago

    I have admired Etsy for a while, and I have just set up my own shop. I have been collecting vintage items and creating handmade items for several years and selling them at festivals and in my custom frame shop. I was strolling through some Alice In Wonderland themed items the other day before I went to Wal-mart and While browsing I found some Alice jewelry and saw the very same necklace I admired on Etsy earlier that day. When I got home looked for it again and couldn't find it. I believe action was taken, and SCRAM scooted it's mass produced butt out of here. Thank you SCRAM, you make me feel protected.

  • eeksten

    eeksten said 9 years ago

    Good! I can't stand resellers.

  • MeadowbelleMarket

    MeadowbelleMarket said 9 years ago

    Thank you! Great article--information is power, and we appreciate etsy admin not only hard at work, but working hard to keep us informed :) Agreed there can be a 'grey area' in which honest mistakes are made, so thanks for the continued guidance to all sellers and the integrity to etsy's mission! Cheers on that!

  • silverWARES

    silverWARES said 9 years ago

    Thanks for working on this !!

  • ArtdeJoie

    ArtdeJoie said 9 years ago

    Yay for SCRAM. I missed the memo on this and just found out today via Rob White. Please do publish some stats when you get a chance about how many offending shops have been closed and especially progress on a more thorough vetting process for Etsy Finds and the front page. Thanks!

  • megmcd423

    megmcd423 said 9 years ago

    Amazing how this stuff works!

  • SilverSmack

    SilverSmack said 9 years ago

    One small step for man. . .One giant step for mankind!

  • OhDearWatson

    OhDearWatson said 9 years ago

    yay

  • GibsonGirlDesigns

    GibsonGirlDesigns said 8 years ago

    I had JUST finished settling a similar scam today thanks to Etsy Support. Last week, someone who went by the name Marilyn Bender insisted that I contact him/her through the email address bendercool0446@gmail.com instead of the usual Etsy Convos that ALL my clients use to correspond with me. This was my first red flag. She had asked me initially if I accept Money orders, which I DO, with the condition that the buyer provides me a Physical Shipping Address I can send their order to. This "bendercool" continued to harass me, making incoherent excuses how he/she cannot provide me a REAL address to ship the purchase to, and even when I had NOT AUTHORIZED the transaction yet, she had already sent me a ridiculously overpriced check trying to bribe me with another $50 on top of the asking price of the item she was interested, as she said "for your patience and inconvenience towards this transaction." She never even moved the product to her shopping cart at Etsy like ALL my clients have!!!I KNEW SHE WAS TRYING TO ISOLATE THIS TRANSACTION FROM ETSY SO THEY CANNOT BE TRACED! I knew I had to do something! I had emailed this persistent scammer so many times that I was not interested in her money or business, Nor will I be tolerating this behavior and that I had already reported her/him to Etsy. Would you believe she/he was still trying to convince me that they were a legitimate company--I shot back: A reputable business does not harass or impose or insist their will on clients!!! I told them that I am ready to notify my local authorities about this. Etsy Support solved this immediately. My husband and I have now restored our peace of mind. Thank you Etsy Support and to all Etsians out there, be careful and be AWARE!

  • talulabelles

    talulabelles said 8 years ago

    Oh Yes..this is rocking..Etsy is too good to be allowed to become another Ebay..Nice to know you are listening to us at last..Keep it up LOVE LOVE ETSY

  • milocreativestudios

    milocreativestudios said 8 years ago

    Can we please get an update on how this program is working along with other efforts to eliminate resellers from Etsy? It would be fantastic to see the data related to how much this is helping. Thanks Etsy!

  • tokenandpine

    tokenandpine said 8 years ago

    Thank you, Etsy! It will help a lot to have a team of folks specifically to handle these issues.

  • blackgermanshepherd

    blackgermanshepherd said 8 years ago

    Interesting.

  • dennisanderson

    dennisanderson said 8 years ago

    this is from over a year ago? Are we finally going to get rid of the resellers on Etsy or are we going to have to wait another year for it?

  • jarg0n

    jarg0n said 8 years ago

    Yay for SCRAM! It's great to know you guys are working really hard to deal with the resellers. x

  • tarikyousef

    tarikyousef said 8 years ago

    I am so glad to hear that ETSY is so dedicated to taking care of its community. One of few companies truly aligned with thier consumers!

  • FourthKingdom

    FourthKingdom said 8 years ago

    Thank you...I know a lot of people, including me have been waiting a long time for this!

  • hartleystudio

    hartleystudio said 8 years ago

    I think when we try to banish resellers we also need to concentrate on educating our buyers so they don't buy from resellers! I have a "friend" who continues to buy reseller crap on Etsy over and over again citing the low prices as her excuse. I keep explaining to her that she is one of the people ruining Etsy. If we educate our clientele on what a reseller really is, they may not patronize them. It's a two way street. If they made no sales, they would go elsewhere.

  • tribalissima

    tribalissima said 8 years ago

    Thank you for sharing the behind the scenes glimpse of the work that SCRAM and Atlas perform. I'm impressed. Thanks etsy.

  • RareBeauty

    RareBeauty said 8 years ago

    Yay! Yay! Did I say YAY!!!!!!!!!!!!!!!!!!!!!! Thanks!

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