Shop Etsy

Community Council Summary: March 2010

Apr 6, 2010

by Michael Hernandez

Etsy.com handmade and vintage goods

Hello, Etsy community!

March has been a busy month for the Community Council, with the month’s activities nearly overshadowing the monthly meeting!

Danielle heard feedback from the Council on the current format and content of Etsy Success newsletters; the Council universally appreciated the content in Etsy Success emails, though several members acknowledged that life would often get in the way of reading the entirety of each email. Danielle also collected the Council’s thoughts on ideas for additional upcoming programming, including an Etsy Success Boot Camp email series. The Boot Camp series would be a set of emails delivered in rapid succession with tasks, downloadable checklists, and many other resources to help new Etsy sellers improve their shops. The Council’s consensus was that sending one of these emails per day for seven days might be a little too intense, and perhaps instead these emails could be best sent weekly or twice weekly to those who were interested.

Ian Malpass canvassed the Council before the Shop Flagging tool was released for reasons why one might flag a shop just in case we missed a likely reason during development of the feature. The Council looked at the possibility of adding an option to say something like “many/most/all of the items in this shop are mistagged,” but we prefer that tagging concerns be referenced in listing flags and shop flags be reserved for concerns that can’t be covered in a listing flag or to let us know that all of the items in a shop are not handmade, vintage nor commercial supplies.

Sean brought both the Treasury East beta to the Community Council (as reported in our returning Etsy News email) and addressed our plans to temporarily remove the “Request” button from Etsy’s header to make room for the returning Search dropdown. The Council largely agreed that it would be regrettable to temporarily have to say goodbye to the Request button, but that making the search dropdown more visible was the right thing to do. We’re still collecting feedback and bug reports for Treasury East, and we look forward to sharing it with everyone when it’s ready!

Communication was the focus of much discussion and our monthly meeting. We principally make use of the Forums and the Etsy Blog to communicate information about the site to members of the Etsy community, though we recently relaunched our Etsy News emails and post to http://fix.etsy.com when the site suffers downtime or a significant degradation in performance. The Council stated clearly (as many community members have in the Forums) that we need more than this in order to reach a greater portion of the Etsy community.

The Council’s suggestions for getting the word out were plentiful, but focused around three key ideas: firstly, that you should have ready access to communication in places you already go. Maybe you read the Forums or the Etsy Blog (and we hope you do!), but maybe you don’t. Nevertheless, chances are much higher that you check your email and visit Your Etsy (whether you’re a buyer or seller, but sellers especially). The Council stressed how important it was to make site information easy to access by providing it to you in places like those.

The second key idea was that many community members want nothing but the meaty stuff. Whether that means providing a feed for Admin posts in the Forums or receiving information from us via email, the Council thought it was important to have a category of information pertaining only to site, feature and policy changes.

The third and final theme behind the Council’s recommendations is the solid assurance that we’ll provide advance notice of all features or changes that could have an impact on Etsy members. The amount of notice given would depend upon the scale of the potential impact of each change. This and the rest of the feedback above has been very useful to us, and will help to shape the way we communicate with you, the Etsy community, in the future. See you back here next month!

Past Community Council Summaries

Shredded Circle Scarf with Hood Lilac -Many Ways to Wear - Made to Order
Shredded Circle Scarf with Hood Lilac -Many Ways to Wear - Made to Order
Sold
Big Brain - Blank greetings card
Big Brain - Blank greetings card
Sold
Julia Child Apron
Julia Child Apron
Sold
SALE - Spider Web Turquoise Ring
SALE - Spider Web Turquoise Ring
Sold
Single Ram - Original watercolor painting
Single Ram - Original watercolor painting
Sold
knee length folk kilt from vintage Neckties MADE TO ORDER
knee length folk kilt from vintage Neckties MADE TO ORDER
Sold

74 comments

  • adrienneaudrey

    adrienneaudrey said 6 years ago

    Thank you for the update and letting us know whats going on

  • Floreal

    Floreal said 6 years ago

    The recent changes both on the website and the method of information delivery.. has been of immense help. I feel that etsy has done a marvelous job at keeping the artist abreast of the forthcoming changes and updates. very helpful! www.twitter.com/florealdesigns www.facebook.com/florealdesigns

  • SatinandBirch

    SatinandBirch said 6 years ago

    thank you Jedi Knights, appreciate the update, no complaints here, I'm having to much fun.

  • Ayca

    Ayca said 6 years ago

    Thank you for the update...

  • worksandfinds

    worksandfinds said 6 years ago

    Thanks for the update.

  • LoveTheBaby

    LoveTheBaby said 6 years ago

    Thank you for the informative article. I am looking forward to seeing the Etsy Success Boot Camp.

  • babinka1981

    babinka1981 said 6 years ago

    very interesting update! thanks!

  • janinebasil

    janinebasil said 6 years ago

    Communication is a great thing!

  • silkstory

    silkstory said 6 years ago

    Thank you for sharing all this information! Thank for all oportunities!

  • recycledwares

    recycledwares said 6 years ago

    glad to hear the feedback from the meetings. thanks for sharing the details and keeping us abreast.

  • kadlubik

    kadlubik said 6 years ago

    thank you for your hard work!

  • lovelygifts

    lovelygifts said 6 years ago

    Thank's for the info.It is great that Etsy is always trying to improve.

  • mazuli83

    mazuli83 said 6 years ago

    Keep up the good work, we all appreciate it a lot!

  • SugarShaira

    SugarShaira said 6 years ago

    Thank you for the update. I wasn't aware there was a site flagging tool; good to know!

  • YouAreYou

    YouAreYou said 6 years ago

    Great! Thanks for the update!

  • ladaworks

    ladaworks said 6 years ago

    Great. Thank you for the info.

  • MothHouse

    MothHouse said 6 years ago

    Im looking forward to all the new things you have in store. Keep up the good work!

  • worksofwhimsy

    worksofwhimsy said 6 years ago

    Thanks for the update. I'm all for improved communication. It's disconcerting when I return from a short absence to find something changed, but cannot find any info about it. Even though I'm regularly in the Forums and check the blog daily, I feel that I still occasionally miss out on a big change or announcement. Email is the way to go!

  • monkeyandsquirrel

    monkeyandsquirrel said 6 years ago

    thanks for the updates... they are much appreciated!

  • wristcandycreations

    wristcandycreations said 6 years ago

    Thanks a ton for the update! I love being in the know..

  • busterandboo

    busterandboo said 6 years ago

    Improving communication is KEY. I tell my teenage boys this all the time. Nobody listens. :)

  • positiveflow

    positiveflow said 6 years ago

    Change is good thank you for the updates!!!!

  • TheWhirlwind

    TheWhirlwind said 6 years ago

    Sounds good to me!

  • bylynnkrestel

    bylynnkrestel said 6 years ago

    PLEASE consider a Feed that posts admin responses in the forums..valuable information gets buried so fast - and we love (need!) to know when you've spoken!! thank you for all of this great info and updates!!

  • HeartsofTrees

    HeartsofTrees said 6 years ago

    Thanks for the updates! This was really helpful.

  • FavreBijoux

    FavreBijoux said 6 years ago

    Thanks for the summary.

  • SimpleJoysPaperie

    SimpleJoysPaperie said 6 years ago

    Thanks so much for keeping us informed of what's in the works and for continually making Etsy better for buyers and sellers.

  • SimpleJoysPaperie

    SimpleJoysPaperie said 6 years ago

    I'd like to add that I prefer email notices from Etsy about anything of importance. I visit forums as well, but not every day and sometimes just once a week depending on my schedule.

  • VerreDesign

    VerreDesign said 6 years ago

    Really like the Bootcamp idea! Thanks for sharing:)

  • thefortunatehome

    thefortunatehome said 6 years ago

    Thanks for the update and letting us know the current and future Etsy!

  • maggiemaevintage

    maggiemaevintage said 6 years ago

    love all the updates!

  • battysbath

    battysbath said 6 years ago

    Thanks for keeping us in the loop :)

  • MadameKoiteh

    MadameKoiteh said 6 years ago

    Thanks. I'm really looking forward to the new Treasury. I love to browse and admire other sellers' work, but I have not been able to get a Treasury yet. It would be awesome if we all could make Treasuries!

  • AvianInspirations

    AvianInspirations said 6 years ago

    Thank you everyone at Etsy for creating such a wonderful community! The way you go out of your way to teach new shops to be successful is unique in today's world. I really appreciate it.

  • aurazencrystals

    aurazencrystals said 6 years ago

    sweet

  • cherspassion

    cherspassion said 6 years ago

    Thank you for the informative update :0) I am looking forward to participating in the Etsy Success Boot Camp.

  • uknowuneedanother

    uknowuneedanother said 6 years ago

    And when is the addition of Google Attributes going to be given the attention it deserves?

  • BlackStar

    BlackStar said 6 years ago

    Thanks for the update! It would be very helpful if the important posts from admins are added to the Announcement forum as they are added to misc threads. I've noticed that you are starting to do that, but lately there is SO much info that I've stumbled upon that isn't there and should be.

  • uknowuneedanother

    uknowuneedanother said 6 years ago

    Has any consideration been given to Google Attributes? (this is a test)

  • uknowuneedanother

    uknowuneedanother said 6 years ago

    Oh, I didn't realise that there's a time lag. Sorry.

  • candacejean

    candacejean said 6 years ago

    Thank you everyone at Etsy for your hard work and for giving us nice + informative updates!

  • compassionmalas

    compassionmalas said 6 years ago

    Thank you, good stuff. What busterandboo said above. I second that!

  • moonstr

    moonstr said 6 years ago

    Thank YOU ALL!

  • lvwdesigns

    lvwdesigns said 6 years ago

    I am a new addition to the Etsy world, and from the very first minute I have been truly impressed. You are running a fantastic world and encouraging creativity and originality all over the world. Thank you for constantly striving for improvement.

  • EJPcreations

    EJPcreations said 6 years ago

    WONDERFUL! Thank you so much for all you hard work!

  • cindylouwho2

    cindylouwho2 said 6 years ago

    thanks for this update, & all of the hard work! I completely agree that advance notice of changes is much desired by sellers

  • sweetirie

    sweetirie said 6 years ago

    We shall see...

  • SwingStationStudio

    SwingStationStudio said 6 years ago

    Thanks for keeping us posted! Are there any plans to revamp the Treasuries function? I have yet to be able to create one :( So far, great changes!

  • That70sShoppe

    That70sShoppe said 6 years ago

    Sounds great, especially the part about keeping us informed of changes.

  • ArtisticIntentions

    ArtisticIntentions said 6 years ago

    Great improvements, thanks for keeping us informaed!

  • mazedasastoat

    mazedasastoat said 6 years ago

    We really appreciate all your hard work to keep Etsy the BEST place to buy & sell... hell, the BEST website there is! :-)

  • MangoTango

    MangoTango said 6 years ago

    Thanks for the update!

  • ohbuckets

    ohbuckets said 6 years ago

    So glad for this update, thank you! - for the past few days I have been wondering where the "request" button went...ah-ha! :)

  • deesadornments

    deesadornments said 6 years ago

    I like the boot camp idea. And yes, I want to make sure I get the "meaty stuff" even if I don't have time to read everything else!

  • deesadornments

    deesadornments said 6 years ago

    Btw an SEO boot camp would be a good idea

  • Iovelycrochet

    Iovelycrochet said 6 years ago

    Thanks for the update!!

  • OhFaro

    OhFaro said 6 years ago

    I had a LOT of fun playing with the Treasury East and can't wait for it to launch - you guys are going to LOVE it!

  • LastChantsStudio

    LastChantsStudio said 6 years ago

    Appreciate how much more Admin pops in these days...tons of forum comments to wade through (alot are redundant posts when questions have already been answered a page or 30 back). Maybe for folks that don't have greasemonkey to find them with, if they were clickable as one group as the forum progresses, at the top of the first page under the OP's statement? I'm just thinking too of how many people are on borrowed computers or at the library. Is this even technically possible? Thanks! There's alot to catch up on lately.

  • StuckTogether

    StuckTogether said 6 years ago

    Thanks! Sounds like great stuff to come!

  • RR1Box80

    RR1Box80 said 6 years ago

    Thanks for the updates! I like the boot camp idea for those who are interested and have the time. I have been researching and reading Sellers Handbook. I am open to additional advice via email or otherwise!

  • GoodGriefGlass

    GoodGriefGlass said 6 years ago

    Really appreciate the updates.

  • creativityjewellery

    creativityjewellery said 6 years ago

    Those suggestions all sound fantastic! I can't wait to see the changes as they roll out. Thanks for the great work Community Council members. The boot camp 2 weekly emails sound brilliant for improving your shop, newbies and oldies alike all need as many tips as we can get in a nice easy to access and process formula. Using the forums for tips and advice are a fantastic resource but searching through and reading multiple posts about shop improvements can be very time consuming. An easy to save and read email Boot camp series would be a brilliant tool.

  • mcleodhandcraftgifts

    mcleodhandcraftgifts said 6 years ago

    But I really like the e-mail coming often. Those emails help people like me, a newbie, to learn how to handle an Internet shop. To learn the skills we need to have. I would want to have tips and inspirations everyday vs every week ---- Can't wait for a week to get useful info.

  • nowonder

    nowonder said 6 years ago

    Thank you for the update. I would also like to add that Etsy focuses a lot of its Energy on increasing the number of international sellers. I think there should be more focus on increasing the number of international buyer.

  • steinschmuckdesign

    steinschmuckdesign said 6 years ago

    Thanks for all the Infos!!!!

  • paradog

    paradog said 6 years ago

    I feel that Etsy does a wonderful job at keeping us up to date on what's going on. As a somewhat new seller, I am very interested in the "Etsy Boot Camp" series. Having something like that in my inbox would provide easy access to the features I'm sure I'm missing now. It can be confusing trying to "surf" the massive amount of information on Etsy and find what I need. Keep up the good work, and I look forward to becoming an active member of your community. Jodi

  • NerdJerk

    NerdJerk said 6 years ago

    I've gotta echo my gratitude for all the the hard work that the Etsy Admins in the Council have done to bring us this news. It feels great to be able to have the opportunity to give feedback on these discussions. The Etsy Success Boot Camp emails seem to be well-received here. Since there are oldies & newbies that would like to go at different speeds, would it be at all possible to have an option to choose if you would like the daily to weekly when you sign up for them? I love getting Etsy e-mails because I can always use them as references later on. I believe we all find it a bit difficult to sift through the forums at times, even though we thoroughly enjoy being an active part of the Etsy community. Thank you for considering more direct forms of communication. Someone also mentioned an Etsy SEO Boot Camp. I'd like to second that!

  • designedbags123

    designedbags123 said 6 years ago

    Thank you for keeping us informed.

  • matouenpeluche

    matouenpeluche said 6 years ago

    Very important points and many thanks for taking the time to consider our needs as sellers on Etsy - :0)

  • TwistedRiverClay

    TwistedRiverClay said 6 years ago

    Thanks for the info. But, what about the front page exposure. What about all of the COMMUNITY getting a shot at the FP. How can one shop get on the FP 34 since 1/1/10 and this still be called a COMMUNITY.

  • unitedthread

    unitedthread said 6 years ago

    Thanks so much for the update and all the hard work!

  • CrazieGracie

    CrazieGracie said 6 years ago

    Keep on keeping on...Onward & Upward !

  • JenniferFeld

    JenniferFeld said 6 years ago

    Great work!!

  • babychickdesigns

    babychickdesigns said 6 years ago

    I totally agree with the "communication" ideas that are beign tossed around. For example, I didn't even know this Council existed until today. And what I really think needs to be "communicated" in some very obvious way to all sellers is an "Ongoing List of Site Updates or Improvements" including the very long list of suggestions that I see in the forums daily. (A way to provide discounts to buyers, a "drop down list" for different size or color options for a buyer, a wedding or baby registry, etc. It would be REALLY good to know that Etsy is AWARE of these needs/requests and that they might be a TIMELINE of when and if Etsy is going to add them to the site. Thanks!

Sign in to add your own