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Community Council Summary: January 2010

Feb 2, 2010

by Michael Hernandez

Etsy.com handmade and vintage goods

The first meeting of the second seller Community Council is in the books, and it has been and is a learning experience for all of us. More than anything else, this first month and meeting has been devoted to orientation and assessment. Members of the Council have had a chance to introduce themselves to one another, but were very quick to jump into the task of getting feedback about Etsy from the community. They consolidated the thoughts you provided into a small series of broad topics that were referenced most often on a discussion thread created for this purpose in the Etsy Forums. I’ll go into those in a little more detail in just a bit.

Vanessa, editor-in-chief of Etsy’s blog, gave the Council an early look at her recently published article on spamming to make sure that the tone was lively but not too harsh. Council members enjoyed the article as it was written and thus didn’t have any major recommendations for it. Additionally, we all talked a little about basic spam standards and the even more recently published blog reader survey.

Before delving into the bulk of what we discussed, I have to acknowledge that it’s a challenging time to be on the Community Council. Much is changing under the direction of Rob Kalin as Etsy sets about gathering the resources to work on projects that are priorities to the community and also to Etsy staff. Rob covered many of these in his recent Q&A Forum announcements. As more work is done we’ll be able to discuss individual projects in greater detail. Consequently, we didn’t really talk specifics at this first meeting; I hope we’ll be able to discuss those more over time and bring them to you as well.

So what did we cover? The first broad topic was seller tools. Among the most referenced topics on the Forum thread were batch editing tools and currency conversion tools. The Council recognized that there were many, many other tools beyond these two that would be helpful to sellers. Etsy recognizes this too, as Forum moderators in particular keep track of features and tools that the community asks for. Though we at Etsy have made efforts to provide individual tools in the past, now we are creating a seller tools team focused just on building tools like the ones referenced above.

Policy enforcement was also a topic that was very strongly represented. Though everyone on the Council wants to see Etsy do a better job in cleaning up persistent or blatant policy violators, some said that this should simply go without saying; it shouldn’t have to be a topic of discussion. Frankly, we at Etsy agree. It’s a matter that we’re not happy about, and along with multiple new positions to assist the Support team we’re also assembling a specific, multidisciplinary team for this task: the SCRAM (Systems for Catching Resellers and Abusers of the Marketplace) Team. The solutions to this problem require both more people and better tools, and we will get both.

The third strongly represented topic was Checkout, and this too encompassed a few different phenomena. There was a general consensus that the Checkout interface should be easier for first-time Etsy buyers to understand. Additionally, we discussed our want to avoid problems with non-paying buyers by not removing an item from a seller’s shop until the buyer pays for it. Some Council members expressed concern in a system like this over artists who make one-of-a-kind pieces that multiple buyers may attempt to purchase at once. I’ll make sure that we’re looking out for our artists making OOAK pieces as this particular project goes forward.

There are many other topics that we wanted to cover but couldn’t due to time constraints (search, privacy controls, etc.). The Council will continue to take input from the community for topics of discussion over the coming months, though the way that we collect those thoughts from you may change in order to make that process both easier on you and on the Council. I’ll be back with another summary next month, and in the meantime the Council and myself will continue to advocate for you, the Etsy community!

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192 comments

  • moosomething

    moosomething said 10 years ago

    Love the idea of batch editing tools!

  • VintageEyeFashion

    VintageEyeFashion said 10 years ago

    nice to know what the council is up to. i am looking forward to hearing more as things progress. thanks for the update!

  • BululuStudio

    BululuStudio said 10 years ago

    Thank you for the info, we sellers need editing tools.

  • MomNMiaQuilts

    MomNMiaQuilts said 10 years ago

    Thanks for the update!

  • kclarkphotography

    kclarkphotography said 10 years ago

    Thanks for the summary.

  • MyissaG

    MyissaG said 10 years ago

    Thank you :)

  • humblebea

    humblebea said 10 years ago

    I love that improvements will be made to the checkout system and also the part about policy enforcement. Thank you to the Council and Etsy! (-:

  • wickedlymodpendants

    wickedlymodpendants said 10 years ago

    Thank you for keeping us updated. I would love batch editing tools!!

  • breadandroses

    breadandroses said 10 years ago

    Thanks for keeping us in the loop!

  • ModernMeetsWhimsy

    ModernMeetsWhimsy said 10 years ago

    oh all great improvements to start with! can't wait to hear more~

  • pocketcarnival

    pocketcarnival said 10 years ago

    Thanks for the update! Can't wait to see what's happening to the checkout, slightly anxious about the way the changes were worded. Hooray currency conversion!

  • fairiesnest

    fairiesnest said 10 years ago

    Thanks so much for the summary, it looks like you're off to a great start.

  • DormouseDesigns

    DormouseDesigns said 10 years ago

    Very happy that both seller tools and policy enforcement were discussed in the meeting. Violations of Etsy as a market place for handmade and vintage (+supplies) is a subject that needs urgent addressing - there are a lot of unhappy and frustrated 'honest' sellers out there... We all know that it's a massive task to root out all the resellers and other abusers of Etsy TOU's so it's great to know that more admin folks will be tackling this problem. Good luck to SCRAM!

  • beautifulbridget

    beautifulbridget said 10 years ago

    Thank you :)

  • CwButcher

    CwButcher said 10 years ago

    Great stag love it.

  • dreamyvintage

    dreamyvintage said 10 years ago

    Very excited about the seller tools team and the simpler check out process.. thank you for the hard work and the update :)

  • javagirls

    javagirls said 10 years ago

    Very imformative. Keep up the good work.

  • VixVintage

    VixVintage said 10 years ago

    Thanks so much for the update I appreciate all you do for us.

  • abacusbeadcreations

    abacusbeadcreations said 10 years ago

    Good to know these items are on Etsy's radar and I wish the Community Council good luck! Thanks for the update.

  • birdie1

    birdie1 said 10 years ago

    Sounds like you've addressed many issues of concern in relatively little time. Thanks so much!

  • DesignedByLucinda

    DesignedByLucinda said 10 years ago

    Sounds good :) Thanks for bringing us all up to date, Rob!

  • corelladesign

    corelladesign said 10 years ago

    Thanks for all of your hard work! It is very much appreciated!

  • recycledwares

    recycledwares said 10 years ago

    wow, you have a lot on your plate. yeah for the SCAM team and good luck with the checkout dilemma.

  • mylenefoster

    mylenefoster said 10 years ago

    I'm looking forward to what the council would be bringing to the table and the results of these meetings that will hopefully influence positively the seller community.

  • worksofwhimsy

    worksofwhimsy said 10 years ago

    Thanks for the summary. Looking forward to seeing some changes due to SCRAM.

  • heavensentcrafts

    heavensentcrafts said 10 years ago

    Thanks so much for the updates. I'm glad to see policy enforcement is one of the priority topics and that there are plans to take care of it.

  • stitchntyme

    stitchntyme said 10 years ago

    Thank you for posting the results from the first CC meeting. Very appreciated. :)

  • dayslonggone

    dayslonggone said 10 years ago

    As a part of the Council, I want to say that we are speaking on the communities behalf and I know that Rob is listening. We all want the best for the sellers and the buyers!

  • noahandlilah

    noahandlilah said 10 years ago

    This was such a great update to read. So glad to hear about policy enforcement! And definitely looking forward to the search topic in future updates.

  • SewnNatural

    SewnNatural said 10 years ago

    Thank you for updating us. So glad to hear about the new SCRAM team, and thank you to everyone who is giving their time to make Etsy even more wonderful.

  • OliveAndOud

    OliveAndOud said 10 years ago

    Very encouraging! Thank you! I'm especially happy to hear about batch editing and policy enforcement. Thank you, Etsy, for being so responsive.

  • polkadotmagpie

    polkadotmagpie said 10 years ago

    Thanks for the 411. Currency conversion-YAY!

  • Karmacrochet

    Karmacrochet said 10 years ago

    Thank you for the update! I take any improvement! :-)

  • SignsofVintage

    SignsofVintage said 10 years ago

    Thank-you for the update, and a big thank-you to the community council for their efforts.

  • WingsDove

    WingsDove said 10 years ago

    Thank you for the update on the Council's work. Keeping the Etsy community informed is very helpful but I have a feeling that there will always be those few who are never happy with any improvements. Sadly.

  • BlackStar

    BlackStar said 10 years ago

    Can't wait to see SCRAM in action!

  • BlueKittyMiniatures

    BlueKittyMiniatures said 10 years ago

    SCRAM is sounding good.

  • StelmaDesigns

    StelmaDesigns said 10 years ago

    Sounds good. I agree with BlackStar; can't wait for SCRAM!

  • prettydamncute

    prettydamncute said 10 years ago

    Thanks for the info. I like the name SCRAM, a lot.

  • vintagemaison

    vintagemaison said 10 years ago

    I would really love a batch editing/listing tool, and sorting out the policy-breakers. Well done to Etsy for recognizing these, and other needs.

  • krystala

    krystala said 10 years ago

    Thanks for the update. The tools will be very helpful. And SCRAM is so necessary!

  • saraaires

    saraaires said 10 years ago

    Thank you for leting us be informed and keep up the good work!

  • MidwestAlchemy

    MidwestAlchemy said 10 years ago

    Excellent first meeting - love the SCRAM - couldn't be better!

  • odiliafu

    odiliafu said 10 years ago

    Thanks for the informative updates!

  • dianedesign

    dianedesign said 10 years ago

    Thanks, and am looking forward to all the changes and updates.

  • happyhound

    happyhound said 10 years ago

    Hi Rob (waves), Thank you for the update. Great start with the new Council. Very,very excited about SCRAM!

  • SatinandBirch

    SatinandBirch said 10 years ago

    I am so glad to know your watching our backs, I am NEW to Etsy and already got duped into sending stuff to a gift basket site for free. That site is not on Etsy Don't Ask I was only 2 days old.

  • aemcdraw

    aemcdraw said 10 years ago

    Love the SCRAM idea! Sounds like the Council is off to a great start!

  • Heart2Handbags

    Heart2Handbags said 10 years ago

    Thank you for keeping us informed. Hope SCRAM is up and running ASAP.

  • Jenifersfamilyjewels

    Jenifersfamilyjewels said 10 years ago

    Thanks for the update!! Sounds good so far!! :0)

  • dalesdreamsII

    dalesdreamsII said 10 years ago

    We on the community council are doing our best to represent the voices of etsy. Your concerns are our concerns, as well. I am very much looking forward to scram!

  • AliciaWalsh

    AliciaWalsh said 10 years ago

    Thanks so much Rob and to the Community Council. I know we will all be looking out for the success of the new SCRAM Team!

  • menzocollection

    menzocollection said 10 years ago

    A big THANK YOU! To the Community Council and Etsy. And thanks for posting this, RobWhite. Although I would have thought that Etsy already had teams in place to handle these areas - I am very glad to read that there will be such teams going forward. I hope the focus and goals of those teams are publicly shared with us as well. And it sounds like the Communiticy Council is doing an EXCELLENT job of representing us and helping to prioritize the issues.

  • TheRubyNeedle

    TheRubyNeedle said 10 years ago

    Thanks for the update...can't wait to hear about more changes & improvements! Great work!

  • lifeofcolors

    lifeofcolors said 10 years ago

    Thanks. Great start! :-)

  • crochetgal

    crochetgal said 10 years ago

    I'm glad that the issue of resellers is finally being addressed. Hopefully this time around something will be done to help to keep them away from Etsy permanently. And the addition of more tools for sellers is something that will be appreciated by all of us. Keep up the good work!

  • thecrochetqueen

    thecrochetqueen said 10 years ago

    Let us put the same item in more than one catagory!!!

  • theenchantedcupboard

    theenchantedcupboard said 10 years ago

    Good to see these very important topics are being talked about! Hope to see a reseller free Etsy!

  • VioletsNewVintage

    VioletsNewVintage said 10 years ago

    Batch editing, please tell us it will be soon...and SCRAM yes! Thanks for the update. BB

  • pixiepaper

    pixiepaper said 10 years ago

    Thank you for the summary. I would like batch editing tools and great idea for a SCRAM Team.

  • VioletsNewVintage

    VioletsNewVintage said 10 years ago

    Great news, SCRAM yes!

  • ClutchThat

    ClutchThat said 10 years ago

    Sounds great! Thank you to Etsy and to the Council!

  • beyondtherockz

    beyondtherockz said 10 years ago

    Appreciate the update. Thank you!

  • maggiemaevintage

    maggiemaevintage said 10 years ago

    Thanks for all your efforts!

  • BizzieLizzie

    BizzieLizzie said 10 years ago

    Thanks so much for keeping up posted on what's going on behind-the-scenes. Looking forward to seeing the changes going forward!

  • McIsaacArt

    McIsaacArt said 10 years ago

    SCRAM that works for me, and I am so hopeful

  • OhFaro

    OhFaro said 10 years ago

    We on the Council are working hard to bring the concerns of the community to Etsy. It was a challenge hit the floor running, but the members of the Council are devoted to helping make etsy a better place, for everyone. It's a great team, and a blast working with Rob White. SCRAM! I love it!

  • personaloasis

    personaloasis said 10 years ago

    Glad to see this summary. I had been wondering when we'd hear more. I agree with the first 3 topics discussed as priorities.

  • sewlola

    sewlola said 10 years ago

    Thank you for sharing this info! ♥

  • McIsaacArt

    McIsaacArt said 10 years ago

    I certainly appreciate RW's sense of humour and diligence on the forums. I bet he's great to work with.

  • PipocaHandmade

    PipocaHandmade said 10 years ago

    Thanks for the update. It will be interesting to see the outcome.

  • bstrung

    bstrung said 10 years ago

    Looking forward to when you get into the nitty gritty details. Thanks again everyone for serving on the board.

  • Armillatadesigns

    Armillatadesigns said 10 years ago

    I appreciate the update, and I'm really happy to hear about some of the topics being looked into. SCRAM sounds very promising, and I'd love batching editing tools.

  • sarahndipities

    sarahndipities said 10 years ago

    Great info! i look forward to hearing about what's to come!

  • RoughMagicCreations

    RoughMagicCreations said 10 years ago

    Thank you so much for keeping us updated! I'm especially excited about the new seller tools and check out simplification. And hey, SCRAM rocks!!!

  • SimplyInvitingCards

    SimplyInvitingCards said 10 years ago

    Thank you for updating us. I like the SCRAM concept and look forward to its fruition!

  • QuietMind

    QuietMind said 10 years ago

    Sounds great looking forward to implementation, especially SCRAM!

  • Leocardia

    Leocardia said 10 years ago

    Thank you, I´m very interested in your improvements!

  • voodoorabbit

    voodoorabbit said 10 years ago

    Thanks for the update Rob. Thanks also to the Community Council for asking for input from other sellers & buyers that visit the forum here :) SCRAM team sounds awesome & I can't wait to see currency conversion tools!

  • BonTons

    BonTons said 10 years ago

    Thanks for the update

  • etincelledesign

    etincelledesign said 10 years ago

    thanks for the update ! looking forward to the implementation ***

  • NottyPooch

    NottyPooch said 10 years ago

    I'm most interested in the Sellers tools and also the Checkout. We make almost all OOAK products in our shop and really wasn't pleased with the non-paying dilemma - so many steps before we could get the item in the shop again!

  • myfeltstore

    myfeltstore said 10 years ago

    Thank you for the update. I can't wait for the changes. I love ETSY! I hope the SCRAM team is working on information to sellers who are selling illegal items like those with a licensed image, such as Elmo, or any other Disney character. You can't sell items with an image that is protected under copyright law and is a IP liability to Etsy. Etsy needs to stop creating liabilities for themselves!! Etsy should have a better legal team working on this issue! (no, I'm not a lawyer, just a knowledgeable business person wanting Etsy to do better as a business, their success means my success)

  • amyjoavnet

    amyjoavnet said 10 years ago

    SCRAM-- awesome!

  • whyte

    whyte said 10 years ago

    Sounds positive. Ready for action. Thanks!

  • MonikaDesign

    MonikaDesign said 10 years ago

    Great info...thanks for the update!!!

  • dbabcock

    dbabcock said 10 years ago

    I appreciate the update. Thank you.

  • kidgiddy

    kidgiddy said 10 years ago

    I am so excited to hear more about SCRAM after being in a chat room today with a shop owner telling newbies, that it's ok to have an item for sale on Etsy and that same exact item listed for sale somewhere else...off Etsy. It's wrong and people like that should be held accountable! I also completely agree with myfeltstore...right up above me - Licensed character selling is a HUGE liability! Etsy is allowing it to happen and so it falls on your shoulders too not just the shop owner! I have a very specific message in my shop about that. I just won't do it. Thanks for the update! I look forward to hearing more! -kg

  • artbytrudy

    artbytrudy said 10 years ago

    Woo Hoo.. Great start!

  • CLineCreations

    CLineCreations said 10 years ago

    Sounds like a good start, and I look forward to hearing more updates about things to come. I agree, SCRAM sounds like a wonderful wonderful tool and hopefully it comes to fruition (also, hilarious acronym.. and so fitting). Thanks for all your hard work!

  • justicejewelry

    justicejewelry said 10 years ago

    Scram sounds great! Thanks for the updates. Lots of great artists on this community council, was reading a thread started by mountainman the other day, good info!

  • twoknit

    twoknit said 10 years ago

    Thank you for the update. Love the SCRAM idea.

  • PrimosPawtourage

    PrimosPawtourage said 10 years ago

    thanks for the update!

  • jewelzodonnell

    jewelzodonnell said 10 years ago

    Thank you for the update!

  • dancingintherains

    dancingintherains said 10 years ago

    Thank you very much for the update and info.

  • hartleystudio

    hartleystudio said 10 years ago

    What an excellent start! I love SCRAM, keep it up! Thanks for the info, keep it coming!

  • GoTo

    GoTo said 10 years ago

    Thanks for the update Rob! Thanks Council Members for all your hard work!

  • MountainManCreations

    MountainManCreations said 10 years ago

    dayslonggone As a part of the Council, I want to say that we are speaking on the communities behalf and I know that Rob is listening. We all want the best for the sellers and the buyers! ditto f From myself as well we are here for buyers and sellers as for the scram team cant wait

  • oldworldprimitives

    oldworldprimitives said 10 years ago

    Thank you for updating us!

  • goddessinthemirror

    goddessinthemirror said 10 years ago

    Great launch by the new council. Thank you for posting an overview and for your efforts and encompassment. By the way, I found the checkout/purchase experience so simple on etsy; I didn't know it was an issue. Good luck to SCRAM. I have occasionally wondered how someone can make, photograph, track payments and ship 4000+ pieces of jewelry, for example, in a 2-3 yr window. Maybe some shops are group efforts . . . maybe resellers.

  • debhillart

    debhillart said 10 years ago

    Wonderful update. Nice concise and to the point, I like your style Rob! I'm sure everyone here will benefit from the work you and the Council are doing together, looking forward to the improvements. Thanks to all involved.

  • PurplePeony

    PurplePeony said 10 years ago

    interesting, thanks for keeping us informed!

  • gifteddesigns

    gifteddesigns said 10 years ago

    I am SO happy to learn about SCRAM and I really hope it will be enforced and will forever dispel the virulent idea that these 'casual' resllers who are selling merchandise at over-inflated prices mixed in with their own work are allowed to stay because they pay high Etsy bills and Etsy doesn't want to lose this income. I"m also happy to see a seller tools team...:)

  • MetroGypsy

    MetroGypsy said 10 years ago

    Agreed-already looking forward to sharing new ideas @ the 2nd meeting! MountainManCreations dayslonggone As a part of the Council, I want to say that we are speaking on the communities behalf and I know that Rob is listening. We all want the best for the sellers and the buyers! From myself as well we are here for buyers and sellers as for the scram team cant wait

  • SimpleJoysPaperie

    SimpleJoysPaperie said 10 years ago

    Looks like you are off to a great start for 2010. I look forward to seeing the improvements. :)

  • mizdarlin

    mizdarlin said 10 years ago

    I think that keeping the cart separate from the actual payment being made is one thing that would take a huge chunk out of the dissatisfaction so evident in the Fora...

  • spongetta

    spongetta said 10 years ago

    SCRAM is one of the best acronyms, ever!

  • smacshop

    smacshop said 10 years ago

    SCRAM is the dream team!!!!... when do they start...who will be on that team???

  • moonstr

    moonstr said 10 years ago

    Thank you!

  • accentonvintage

    accentonvintage said 10 years ago

    It's good to know all the issues that have appeared in the forums were discussed and hopefully will be acted upon.

  • InMy2Hands

    InMy2Hands said 10 years ago

    WOW!!! I am very impressed by the sound of it the first meeting was very successful :) For everyone to get to know each other and get that much done is a GREAT accomplishment in one meeting SCRAM...like the idea of getting a team together to be able to address some serious things on Etsy that need to be taken care of for all of us that try to be Honest and make a living from Etsy

  • WickedDarling

    WickedDarling said 10 years ago

    I have a lot of confidence in this new council and feel that they will get the job done! Great work guys! :)

  • SmallEarthVintage

    SmallEarthVintage said 10 years ago

    Great! Thank you for the report. Especially happy to hear about the discussion of seller tools and SCRAM team (awesome acronym).

  • Iammie

    Iammie said 10 years ago

    Thanks for info. :)

  • twiddletoes

    twiddletoes said 10 years ago

    The assembly of SCRAM gives me a bit of hope that the reselling and other content abuse issues will actually start being rectified. Thank you for the update!

  • econica

    econica said 10 years ago

    fantastic! thank you so much, guys!

  • justnichelle

    justnichelle said 10 years ago

    I am looking forward to the upcoming changes. I am glad that a specific group will be designated to develop and support sellers' tools.

  • patspottery

    patspottery said 10 years ago

    Sounds like you are off to a good start:>) From a member of the first Community Council!

  • patspottery

    patspottery said 10 years ago

    Sounds like you are off to a GREAT start!! From a member of the first Community Council:>)

  • organikx

    organikx said 10 years ago

    Yay for the 2nd community council! Sounds like you have your hands full but will push forward for the betterment of all of us here at etsy, buyers and sellers alike!

  • lazydayz

    lazydayz said 10 years ago

    Great article! Thanks for caring :)

  • archaicdesign

    archaicdesign said 10 years ago

    sounds good, SCRAM

  • admiredhistory

    admiredhistory said 10 years ago

    How cool is it that Etsy admistration keeps its members informed of what is going on? Many complain, but I can clearly see that this company cares about its customers and growth. Keeping the community involved and up to date gets a thumbs up. Thank you.

  • riorita

    riorita said 10 years ago

    Thank you for the information. I will follow up and wait for more.

  • flandersfield

    flandersfield said 10 years ago

    Thanks for the update! Looking forward to hearing more.

  • secretjewellz

    secretjewellz said 10 years ago

    So good to read this. Congratulations to those involved in the council. Wow SCRAM! That is a positive step. Well done.

  • evihan

    evihan said 10 years ago

    THANK YOUUU ETSYYYYY

  • britishvintage

    britishvintage said 10 years ago

    As a Community Council member, it's great to feel so involved with what is happening in Etsy, and to be working with Rob White. I agree that SCRAM is what we need!

  • lindabutterfly

    lindabutterfly said 10 years ago

    It's good to talk :)

  • TanyaMac

    TanyaMac said 10 years ago

    wonderful feedback! Thanks for all your hard work to make etsy great ;D

  • JaniceCordeiro

    JaniceCordeiro said 10 years ago

    There has been talk on just these issues, and others, for a long time. I hope the changes are put in place soon.

  • harvestmoonbyhand

    harvestmoonbyhand said 10 years ago

    Thanks for the update. SCRAM sounds like a step in the right direction. Great idea!

  • Adornyourself

    Adornyourself said 10 years ago

    SCRAM. I love it!!!

  • futurowoman

    futurowoman said 10 years ago

    Thank you, Rob! As a member of the Council, I'd like to say that it's an honor to take part as a representative of this exciting community of sellers and buyers!

  • Art2ArtColorado

    Art2ArtColorado said 10 years ago

    I'm glad to read that Etsy is going to be actively building up resources to tackle the variety of issues. It makes good sense to add dedicated personnel with focused priorities like the Seller-Tools Team and SCRAM!

  • AllthingsWood

    AllthingsWood said 10 years ago

    Well that's a good start. Thank you all for your efforts, I'm sure that Etsy will be a better place for us all. I would like to add, or probably re-add-I want full control & use of my expired listings, I don't understand why we have full access to our inactive listings (except the ability to delete them (?)) but not our expired listings. I would like to make changes to the listing BEFORE relisting an item. Aren't these OUR listings? We should have full access to them. That said I would also like to have the ability to "delete" my inactive listings accordingly. Thank you! (:

  • GivenToYou

    GivenToYou said 10 years ago

    Hi, I'm brandspankin new to Etsy. I made my first purchase just now. It was absolutely simple. One of the easiest web purchases ever. I look forward to getting to know the community,

  • webs55

    webs55 said 10 years ago

    Can't wait for new seller tools! You guys are always cooking up something :)

  • busterandboo

    busterandboo said 10 years ago

    mmmmmmm batch editing tools....... PS want those turtle coasters!

  • mythunderstood

    mythunderstood said 10 years ago

    Best wishes to Etsy as a whole and as the sum of its parts!

  • maclancy

    maclancy said 10 years ago

    ~~for me the hardest thing on Etsy has been trying to buy a vintage photo by placing it in the shopping cart and then going back to the same store to buy another item and having that purchased item snagged out from under me. I have discussed this issue with many vintage photo sellers and they agree its difficult because if you don't hit the"commit to purchase" button then it can be bought by another buyer. this happened only yesterday and while still shopping w same seller I lost that item which was in my basket. If there is a way around this one I would love to know. This way if you are buying multiples from same seller, which I often do, then there is one shipping price. They way it is now you have to get a shipping refund from the seller. The only way is to ask the seller to hold for you as a reserve(people ask this all the time of me) but by the time the seller gets your convo..someone buys it out from under you. This should be resolved as I find myself spending so much time on this as do other sellers and it seems it should be a more efficient and safe checkout for those of us buying multiple items from same sellers. I want to press the purchase button but have it safe for me to go back and shop more and then at my time checkout with one ship price. This is the only place that this issue exists. I am sure you have folks working on it already. Otherwise Etsy is a breeze for shopping and listing. Love you guys for all you do for us!!XO

  • toolisjewelry

    toolisjewelry said 10 years ago

    wow thanks for shating this with us! It sounds like a great start, good luck!

  • mommysdream

    mommysdream said 10 years ago

    Lots of great ideas and plans to implement them discussed here. Thanks for the update.

  • ArtisticIntentions

    ArtisticIntentions said 10 years ago

    Great ideas, thanks for the report! Great item picks too!

  • olliegraphic

    olliegraphic said 10 years ago

    I'm happy this came up, but I'd just like to stress it again: Please make the check-out process easier for buyers. Especially new buyers. I have to contact at least 3 buyers per week to ask them to finish the payment process. It's never maliciousness on their part...just confusion.

  • shesbattydesigns

    shesbattydesigns said 10 years ago

    Sounds like the first meeting was very productive! I'm looking forward to future updates about your progress :)

  • purplelemondesigns

    purplelemondesigns said 10 years ago

    Thanks for the update. I really appreciate you guys reaching out to the selling community to better the site. I especially like the improvements to checkout. I get lots of first time buyers that I usually have to walk through one step or another. Good step in the right direction.

  • tasifashion

    tasifashion said 10 years ago

    It is very interesting how are you going to change the FP structure and its content concepts?

  • PeriwinkleDzyns

    PeriwinkleDzyns said 10 years ago

    Thanks so much for sharing all this! Really looking forward to the future.

  • WoodlandBelle

    WoodlandBelle said 10 years ago

    Fantastic work, Etsy council and Etsy Admin! I'm so happy to hear that proposed changes are in discussion and slated for future updating. Hurrah!

  • MsAnomaly

    MsAnomaly said 10 years ago

    It's nice to know our concerns are being addressed. Looking forward to the improvements! Thank-you!

  • SewMuchStyle

    SewMuchStyle said 10 years ago

    new to etsy, it nice to see that you keep working to improve for buyers and sellers alike.

  • EcaEcho

    EcaEcho said 10 years ago

    It's great to hear that the checkout process will be improved...thanks for the updates!

  • eroa

    eroa said 10 years ago

    thanks for the update. great idea on batch editing tools and currency conversion tools.

  • UNAshop

    UNAshop said 10 years ago

    thanks! that's great! i agree in most topics, can't wait for new tools!

  • VintageEmbellishment

    VintageEmbellishment said 10 years ago

    Great news, especially SCRAM :) I hope that part of their job will also be making sure that items sold on ETSY are legal and safe, especially in the area of weapons.

  • kotibeth

    kotibeth said 10 years ago

    Thanks for the updates!

  • dragonsmoon

    dragonsmoon said 10 years ago

    This is nice to see....batch edit- fantastic! Myself and a small crew are totally willing and ready to assist with SCRAM.... Is there someone in charge of SCRAM that we can speak with?

  • miasorellagifts

    miasorellagifts said 10 years ago

    I knew you were all hard are work!!! Looking forward to the future of good things! Thanks!

  • skyvalleybeads

    skyvalleybeads said 10 years ago

    Sounds great! Thanks to the council for all your work.

  • undertheroot

    undertheroot said 10 years ago

    I enjoy all the community, thank you for the updates, I needed them.

  • pejnolan

    pejnolan said 10 years ago

    Hurray! This is a positive direction!

  • DaisiesAreOurSilver

    DaisiesAreOurSilver said 10 years ago

    SCRAM? - Hell to the yeah!

  • mazedasastoat

    mazedasastoat said 10 years ago

    I for one really appreciate all the hard work you guys (and gals) put in to make Etsy even more fabulous than it already is! Especially as I rarely have the time to visit the forums and have my say. But please can you enable us to upload more than one photo at a time when we're listing? We're always hearing about the importance of photos in our listings and being encouraged to use all five photo slots, but uploading them one at a time takes so long. SCRAM... yes, it should go without saying, but at the same time, the point needs to be got across to those who will insist on trying to abuse the system. Good manners and responsible behaviour aren't inborn, they have to be learned.... and if they won't be learned voluntarily then sadly they have to be enforced. It would be lovely not to need "Etsy police", but we can't allow the vision and ethos of this site to be hijacked by the unscrupulous. Something this valuable to us all has to be protected.

  • michon

    michon said 10 years ago

    Thank you for the updates! Glad the council discussed a few things that I also feel should be at the top of the list. I look forward to new developments.

  • seaairarts

    seaairarts said 10 years ago

    First of all, I think it's fabulous that Rob is back at the helm. I like the idea of him being back in control of his "vision" for Etsy. As to the Check-Out issue and non-paying buyers keeping items unavailable to other buyers, I had a thought; as soon as someone puts an item in their cart, would it be possible for the software to automatically put a colored border on the item and label it as "In Escrow", making it impossible to add to someone else's shopping cart but making it still viewable, "favorite-able" and with an option to "notify me if this item becomes available"? This would also address maclancy's (long post, several above) concerns as well. The issue being raised are great and I'm thrilled to see Etsy allowing us the opportunity to be part of it's evolution. Thanks!

  • Ebrown2503

    Ebrown2503 said 10 years ago

    Productive meeting, useful post. Thanks to everyone for the efforts made on behalf of the entire community.

  • sharonclancydesigns

    sharonclancydesigns said 10 years ago

    Thanks for keeping us in the know!

  • SpiceofLifeDesigns

    SpiceofLifeDesigns said 10 years ago

    The SCRAM acronym made me giggle - so very appropriate for the job they will be tasked with. :) Looking forward to useful shop tools...

  • birose

    birose said 10 years ago

    GO SCRAM!

  • HighDesertRose

    HighDesertRose said 10 years ago

    Many thanks to Rob White, admin and the community artists who are willing to serve us this year on the council. Always a joy to hear the wheels of good ideas turning.... and the hope for speedy implementation of them wherever possible.

  • LastChantsStudio

    LastChantsStudio said 10 years ago

    What a great update Rob! Go SCRAM for sure...love it. To be let in on what's ticking in the back room is making me feel like yelling. (THANKS!) Is our "dinosaurs begone voodoo" working, I wonder...all your forward motion is most welcome and much appreciated. Ahhh, fresh air!

  • nowonder

    nowonder said 10 years ago

    Thank you for letting us know. I have read a foroum thread that raises a few good points: http://www.etsy.com/forums_thread.php?thread_id=6422090

  • alectonyx

    alectonyx said 10 years ago

    thanks guys!

  • ozzana

    ozzana said 10 years ago

    Sounds good! Thanks for the update!

  • anakim

    anakim said 10 years ago

    Thanks for sharing. I hope you'll find a way to avoid non-paying customers removing items from shop.

  • perebags

    perebags said 10 years ago

    Well Done! Thanks for passing this on Rob!

  • Celticcatphotos

    Celticcatphotos said 10 years ago

    Thank You! Thank You!

  • 88Links

    88Links said 10 years ago

    Interesting points, thank you.

  • TeamRuster

    TeamRuster said 10 years ago

    SCRAM is brilliant! Great idea! And I agree with anakim, finding a way to avoid non-paying customers removing items from our shops. =)

  • alatsupplies

    alatsupplies said 10 years ago

    Thank you so very much! The way to go! Good luck!

  • uknowuneedanother

    uknowuneedanother said 10 years ago

    Batch editing? it's really on the radar, for sure? Definite a move toward a Happy Dance from me!

  • BeeGracious

    BeeGracious said 10 years ago

    Thanks Etsy for lifting the STANDARD and especially for sharing with all!

  • Lambsears

    Lambsears said 10 years ago

    I look forward to reading these and keeping up with the improvements Etsy has for not only it's sellers but customers as well. Thank you for the up dates!

  • JulieAnnsJewels

    JulieAnnsJewels said 10 years ago

    The new tools sound like a great idea and removing those resellers can only benefit Etsy in the long run. Well done for the first meeting, looking forward to the recaps on the next meetings

  • Flatoutfunky

    Flatoutfunky said 10 years ago

    Thanks for the update, looking forward to the next month issue..

  • penorus

    penorus said 10 years ago

    Great info, thanks for keeping us updated.

  • Ebrown2503

    Ebrown2503 said 10 years ago

    Sounds like a wonderful, productive first meeting. Thanks everyone!

  • TastyVintage

    TastyVintage said 10 years ago

    Thank you for this information! I am excited where Etsy is going and will welcome the new changes as they come! Love the idea of batch editing. This would be a great commodity when it comes to sales and specials. The better check out procedure also excites me as I have had many buyers not knowing they haven't paid when they thought they did. Thank you. Thank you. Thank you! :)

  • KMalinka

    KMalinka said 10 years ago

    Thanks for keeping us updated.

  • rntn

    rntn said 10 years ago

    nice for the update :)

  • twiddletoes

    twiddletoes said 10 years ago

    I'm excited to see what changes happen in the coming months. I know the past few have been really rough for many sellers, but there seems to be a recent, positive forward momentum.

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