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Tech Update: Site Maintenance 2009 Schedule

Oct 2, 2009

by Vanessa Bertozzi

UPDATE: Our engineers will be working on the site on Monday, November 16, but the site will not be taken down for this maintenance window. That the site will be accessible during maintenance is actually part of the improvements that have been made.

We apologize for the back and forth. We are getting down to the final preparations before the holidays and we are working hard. One new factor appeared on the scene: the new baby of MCR, our chief Sys Admin, and his wife. No, this is not the sole reason for the shifting schedule, but it is the only one with a high enough cuteness factor to be worth mentioning.

As I wrote back in January, we have planned a number of behind-the-scenes changes and improvements for the rest of the year that will enhance the stability and scalability of the site, but require site downtime. To put those improvements in place, I announced monthly maintenance windows in which the site would be unavailable while we make these changes   Since then, we have realized that we need more frequent maintenance windows to make these improvements more quickly, so we will now be doing these maintenance windows roughly every two weeks.  To give everyone the most notice possible, we are publishing the new schedule below.

Our first maintenance window on the new schedule will be next Monday, June 8 from 2 a.m. – 6 a.m. ET. During this time period, all functions on the site will be unavailable, and all Etsy users will be directed to a page that notes that the site is undergoing scheduled maintenance.   For updates during the maintenance window, please see http://fix.etsy.com.  (Note: Any sellers who have purchased a Showcase that would run during this maintenance window will receive a pro-rated credit for the 4-hour maintenance period. You can expect your bill to be credited within two to three business days after the date of the maintenance.)  The new schedule for maintenance windows is as follows (all are 2 a.m. – 6 a.m. ET):

  • Monday, October 5 postponed to October 12 (2 a.m. – 8 a.m.)
  • Monday, October 19 (cancelled)
  • Monday, November 2
  • Monday, November 16

We are still thinking about and discussing the maintenance schedule for after November 16, since we want to be as sensitive as possible to the holiday shopping season and minimize any disruptions during that time.

We will communicate these dates in advance each time as a reminder. While there may still be occasional emergency maintenance windows, our goal is to use these regular planned maintenance windows to proactively make changes that will minimize emergencies.

Thanks in advance for your patience during our site maintenance periods, and thanks for using Etsy!

*To translate these times into your local time zone, please click here.

[The previous schedule was published on January 21, 2009.]

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