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PayPal Workshop in Etsy’s Virtual Labs

Sep 17, 2009

by daniellexo handmade and vintage goods

On August 31, 2009, PayPal customer service representatives Deb and Tim hosted a live Virtual Labs chat to answer sellers’ questions about PayPal and walk Etsy sellers through some of the features and tools that PayPal offers. If you missed the workshop, you can watch clips below and check out the links that were shared by the PayPal team.

1: Verifying Payment

How do you know you received payment from a buyer? Tim walks you through the multiple ways to find out. You can even use PayPal’s download log feature to view your transactions in a spreadsheet or in software like Quicken or Quickbooks. For more information: Downloadable History.


2. Shipping and Seller Protection

Tip: When shipping on your PayPal invoice is incorrect, it’s often a problem in your PayPal account settings. If you need to revise the invoice for the customer, go to your PayPal account and click on “request money.”
Then, be sure to enable transaction-based override:
    1.    Log in to your account at
    2.    Go to My Account > Profile > Shipping calculations (in the Selling Preferences column)
    3.    Select the Shipping Method and click Edit
    4.    Select Yes for “Use the shipping fee in the transaction instead of my calculator’s settings” and press Save Changes.
Please note that if you have not set up any Shipping Calculations in PayPal, the default is to override shipping methods per transaction. (You should not need to change anything.)


3. Types of PayPal Accounts

Ever wonder whether you should upgrade to a Premium or Business PayPal account? Tim explains the benefits of each account. Helpful Links: PayPal Account Types & Which account is right for you?


4. Refunds

Want to know how to send a full or partial refund through PayPal? Or how fees work when refunding payment? Watch the video above. Helpful link: How to Send a Refund.

If you have another PayPal question that wasn’t answered here you can probably find an answer in one of three ways:

  1. PayPal Help Center
  2. Ask Sarah — an automated PayPal customer service rep
  3. Contact PayPal by phone or email

Want to attend a Virtual Labs workshop? Learn more about our online meeting space here.

Listen to the audio podcast of Deb Popek‘s last PayPal Virtual Lab here: Seller How-To: PayPal Coming to Etsy Virtual Labs!

Etsy’s PayPal FAQs | PayPal Tips for Sellers | Etsy’s Seller Handbook


  • SeaFindDesigns

    SeaFindDesigns said 10 years ago

    Thanks a bunch Danielle!!

  • creativelyspun

    creativelyspun said 10 years ago

    Great! thanks! I'd love to know easier ways to mange things :0)

  • UglyBaby

    UglyBaby said 10 years ago

    What a great resource -- thanks so much for setting this up. I'll be there if I can find a way to take a break from work for a bit.

  • BabbidgePatch

    BabbidgePatch said 10 years ago

    Great ~ a fabulous opportunity !

  • clevergirl

    clevergirl said 10 years ago

    Very cool!

  • heatherfuture

    heatherfuture said 10 years ago

    Neat! I wish I wasn't going to be out of town.

  • sandali

    sandali said 10 years ago

    Awesome way for newbies to learn about PayPal & to become more comfortable with it -- great idea !!! Happy Days ;)

  • HeartfeltCreativity

    HeartfeltCreativity said 10 years ago

    Cool, will try to attend!

  • embellishedlife

    embellishedlife said 10 years ago

    Please somebody take notes for the rest of us!


    AUTOMATIEK said 10 years ago

    Great stuff ~~ most definitely an informative one ;)

  • DesignsbyShellie

    DesignsbyShellie said 10 years ago

    Wow, how brave! I will be there. :)

  • VintageEye

    VintageEye said 10 years ago

    Sounds interesting. I will try to attend.

  • wristielove

    wristielove said 10 years ago

    Sweet. I'll be there! Thx Danielle.

  • wristielove

    wristielove said 10 years ago

    and bernsweeny! :)

  • vivikas

    vivikas said 10 years ago

    That's interesting, it's a shame I won't be able to attempt! :(

  • beautifulbridget

    beautifulbridget said 10 years ago

    Cool beans!!

  • CMMay

    CMMay said 10 years ago

    I'm featured! Yay! Thanks so much!

  • crochetgal

    crochetgal said 10 years ago

    I'm really looking forward to this session Daniellexo. The Virtual Labs have been great in helping me get my shop off the ground. Thanks very much!

  • TheOldWhiteCottage

    TheOldWhiteCottage said 10 years ago

    Oh, I'd love to attend that.

  • EJPcreations

    EJPcreations said 10 years ago

    How exciting! Should be so informative!

  • zombuki

    zombuki said 10 years ago

    Sounds cool! I'll be there :3

  • MinceCo

    MinceCo said 10 years ago

    ok thanks, I've been using pay pal quite a bit lately so will be good to get the heads up on what else I can find out to do with it. I'm having my first sale on etsy...

  • VixVintage

    VixVintage said 10 years ago

    Thank-you Etsy and Paypal!

  • StichesInTime

    StichesInTime said 10 years ago

    Looking forward to it!!

  • RetroLane

    RetroLane said 10 years ago

    Thanks for the update!

  • voleurdebijoux

    voleurdebijoux said 10 years ago

    Thank you for the update with PayPal!

  • gretchenmist

    gretchenmist said 10 years ago

    very handy, thanku! will set my alarm :)

  • girltuesdayjewelry

    girltuesdayjewelry said 10 years ago

    I'll be there!

  • sandrandan

    sandrandan said 10 years ago

    Sounds great - I'd like to learn how to better utilize PayPal

  • Beadz2Pleaz

    Beadz2Pleaz said 10 years ago

    Must put that in the diary. Thanks a ton :)

  • AzitasSurprises

    AzitasSurprises said 10 years ago

    thanks! hopefully i can make it to the lab on time.

  • SeptemberStars

    SeptemberStars said 10 years ago

    I could definitely use a brush up on ol' PayPal.

  • BleuBerryYumYums

    BleuBerryYumYums said 10 years ago

    I am learning so much much slower than I anticipated due to scheduling. This would be Great!

  • Iammie

    Iammie said 10 years ago

    Wow! Cool!

  • evihan

    evihan said 10 years ago

    I wish I could be a participant:(

  • spacejam

    spacejam said 10 years ago


  • lovelygifts

    lovelygifts said 10 years ago


  • thebestvintage

    thebestvintage said 10 years ago

    Paypal is a great business partner... really simplifies the process of selling and shipping!

  • pulpsushi

    pulpsushi said 10 years ago

    Now if only Paypal can make changing your mailing address a little easier.

  • StellasKnits

    StellasKnits said 10 years ago

    That's fantastic! I just had a new buyer yesterday tell me she was new to paypal and didn't really understand.

  • babook

    babook said 10 years ago

    Great Great informative !! what the good paypal ....

  • paramountvintage

    paramountvintage said 10 years ago

    paypal is the greatest help for a seller. and a buyer. well let's face it, they're just helpful :)

  • SewEnglish

    SewEnglish said 10 years ago

    FAN-PayPal-TASic!! Big fan as a seller and buyer. Looking forward to it! ThankS

  • 1AEON

    1AEON said 10 years ago

    thanks paypal!

  • kitandcaboodleshop

    kitandcaboodleshop said 10 years ago

    Thank you, thank you, thank you, from the bottom of my heart...

  • danielabesso

    danielabesso said 10 years ago

    fantastic, thanks !!

  • mammysshop

    mammysshop said 10 years ago

    Sounds good. Thanks!

  • berneesnaturals

    berneesnaturals said 10 years ago

    Sounds great!

  • JudiPaintedit

    JudiPaintedit said 10 years ago

    Great idea.... Looking forward to it! Thanks!

  • OscarBaron

    OscarBaron said 10 years ago

    Great News! I'm looking forward to the nitty-gritty of PayPal.

  • recycledwares

    recycledwares said 10 years ago

    What a great idea! I know of several PayPal features, but I need to know more.


    SPECIALDESIRES said 10 years ago

    Just in time! I'm a newbie, and I really need this opportunity I don't know a thing about Pay Pal.

  • GTcottagecrafts

    GTcottagecrafts said 10 years ago

    Great to hear about this since I just started and need all the help that I can get.Fantastic!

  • imprint

    imprint said 10 years ago

    Will you guys be doing this with Google Checkout at any point? I would love to see GC integrated with Etsy!

  • brooklit

    brooklit said 10 years ago

    LOVE that "watch" bracelet in your header. Where can I find it? :)

  • paramountvintage

    paramountvintage said 10 years ago

    that will be so helpful! thanks!

  • bytheway

    bytheway said 10 years ago

    Thanks for setting this up! Always good to enhance your money management skills :)

  • lilworkerb

    lilworkerb said 10 years ago

    This is great for people who have never used paypal, and for those long-time users.

  • lovelygifts

    lovelygifts said 10 years ago

    Good info. Thank's.

  • thebestvintage

    thebestvintage said 10 years ago

    Thanks for the info!

  • Kimmay

    Kimmay said 10 years ago

    boy did I need this! i'm just getting started and this will be so helpful!!! THANKS!

  • poppyfox

    poppyfox said 10 years ago

    That lucky penny necklace is too cute.

  • FrillyButts

    FrillyButts said 10 years ago

    Awesome! Thanks!

  • SimpleJoysPaperie

    SimpleJoysPaperie said 10 years ago

    Thanks for doing this!

  • paramountvintage

    paramountvintage said 10 years ago

    thank you!!!

  • magickalrealism

    magickalrealism said 10 years ago

    I've used PayPal for years, so I understand how it works quite well, and I'm glad to see they came in and helped. I do hope that you extend such an invitation to the other legitimate payment services out there - and make them available and easy to use on Etsy at some point!

  • girltuesdayjewelry

    girltuesdayjewelry said 10 years ago

    always great to review this stuff and see if I am missing any important info. Paypal has been great to deal with for all of my transactions. Thanks!

  • bhangtiez

    bhangtiez said 10 years ago

    Awesome! Thanks for the helpful!

  • Stompz

    Stompz said 10 years ago

    I've used PAYPAL for years and am please to know ETSY has confidence in PAYPAL as well. Still being a Newbie here, after reviewing this page, I am excited to see that ETSY has such professional tools available for the ETSY community. I look forward to attending a VIRTUAL LAB soon. Thank you for posting the videos.

  • Maykela

    Maykela said 10 years ago

    Thanks ! important info.

  • AKingsThings

    AKingsThings said 10 years ago

    Thanks for the really helps us newbies.

  • frstyfrolk

    frstyfrolk said 10 years ago

    I wonder when Paypal will treat us like Ebay and let us print ship labels from the detail page, and NOT have to go to Multi-Order Shipping to re-type everything. I did not see this mentioned in the pod-cast. Did I miss anything?? Smiles, Cyndi

  • Anamu

    Anamu said 10 years ago

    So helpful...I had been wondering about premier vs. business. Thank you!

  • ikoplus

    ikoplus said 10 years ago

    Thanks. useful

  • editionbw

    editionbw said 10 years ago

    good refresher! Thanks

  • dsenyo

    dsenyo said 10 years ago

    Sweet! Thanks for sending the link in the newsletter.

  • MJMoreProducts

    MJMoreProducts said 10 years ago

    Great, I wasn't sure how the partial refund worked. I'm a Newbie so I didn't know you get an email when a transaction occurs, good to know. Thanks Etsy for this lab

  • KasaCollection

    KasaCollection said 10 years ago

    very good infos... i was wondering if paypal has discount codes and how that works through etsy?

  • LauraLoveLee

    LauraLoveLee said 10 years ago

    These clips are so handy - I've just discovered the Virtual Labs thanks to Danielle's newsletter. Thank you!

  • AKingsThings

    AKingsThings said 10 years ago


  • purlsofcolour

    purlsofcolour said 10 years ago

    Thank you very much for these clips! I had a personal PayPal account for years now, but wasn't too sure which account I needed to start selling! Now my questions have been answered. Now on to the next issue...shipping costs...

  • MaterialPoetry

    MaterialPoetry said 10 years ago

    PayPal confuses me. I don't even know if my account is working or if there are extra steps I need to take. I'm excited to listen to this in the morning, maybe it will help!

  • debrossehardesty

    debrossehardesty said 10 years ago

    I love learning about refunds. It's all about making the customer know he/she is being taken care of. :)

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