Etsy News Blog

Billing Alert: Updates to Etsy’s Billing System

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UPDATE (6/25/09): With the migration to our new credit card processing system complete, some remaining sellers over the next billing period may need to re-enter their credit card information.  This is a one time action; you will not need to re-enter your credit card information every month, unless your card expires.  Additionally, sellers have the option to pay their bill with PayPal instead of a credit card.

UPDATE (5/8/09): Please be advised that Etsy is now enforcing our policy of revoking selling privileges for accounts that have become two months or more overdue. We are reviewing all seller accounts and any seller in violation of this policy runs the risk of having their selling privileges suspended until such time as overdue accounts are paid in full.

In order to avoid an interruption in Etsy’s services, we ask that you make sure you are current in paying your Etsy account balance and that the email address you registered with Etsy is also current. 

Etsy relies on its sellers to pay outstanding balances in full and on time each month.  Etsy does not currently have the systems in place to allow for installment payments.

Please bear in mind that you may pay your Etsy bill by either PayPal or credit card.

Etsy Sellers,

Thank you for being a part of Etsy. We want to let you know about important changes to the way Etsy handles bills for seller fees. Etsy relies on collecting fees from our members in order to continue developing and growing our business. We are improving our billing and collections systems to accommodate our rapid growth.

Here is a quick review of how billing works currently on Etsy: The billing cycle starts on the first day of each month, and Etsy automatically sends you a billing statement by email for the fees accrued in the previous month. You have a grace period of 15 days to pay your bill. To pay your bill, you must sign in to your Etsy account and manually submit your payment by credit card or PayPal. If you have not paid your bill by 12:00 am UTC on 16th day of the same month, your account will be considered overdue. If your account becomes two months overdue your selling privileges may be revoked, and over three months overdue your account may be suspended.

Over the next month, we are moving to a new credit card processing system managed by Chase Paymentech, the industry leader for processing credit card transactions. As a result of this move, if you pay your Etsy seller fees using a credit card, then you may need to re-enter your credit card information at the time you submit payment for your Etsy bill. This is a one-time action; you will not need to re-enter your credit card information again as long as it remains current.

As you might already know, we recently introduced new functionality that allows sellers to pay their Etsy bills with PayPal. As an alternative, you may opt to pay your bill with PayPal if you do not want to re-enter your credit card information after we move over to the new credit card processing system. We know that most sellers on Etsy accept payments from buyers through PayPal, and now with a few clicks you can also pay your Etsy bill via PayPal.

Previously, Etsy only accepted payments of $1.00 USD or more from sellers. Now that we have implemented PayPal as a means to pay Etsy bills, we ask those owing less than $1.00 to pay their balances in a timely manner. For example, if you are billed $0.60, you can now pay $0.60, and you have the option to pay via PayPal or your credit card.

We will keep you informed of upcoming changes to our billing process and will communicate in advance of any major changes taking effect. If you have questions about your Etsy bill, please email billing@etsy.com for personalized assistance.

We appreciate you and your shop on Etsy. Thank you!

The Etsy Team

To pay your Etsy bill, sign in to your Etsy seller account and visit Your Etsy > Your Etsy bill, then click the green Make A Payment Now button. To ensure you receive important service-related announcements such as this one via email, please check that your email address is accurate and up-to-date in your account information by signing in to your Etsy account and visiting Your Etsy > Account Info. Thank you for supporting Etsy.