Shop Etsy

Billing Alert: Change to Overdue Bill Collection

Mar 2, 2009

by Lauren Engelhardt

Etsy.com handmade and vintage goods

UPDATE: Sellers, we are bringing this post back up to the top as a reminder. If you have any questions about your bill, please contact billing@etsy.com privately. Note, you can now pay your Etsy bill using PayPal. Read about this new option here. We now accept payments under $1, so we expect all sellers to pay the full amount due, even if your bill is less than $1.

[The following post was originally posted on Dec 2, 2008.]

Hi Etsians, my name is Sinohe and I’m Etsy’s Controller (aka bean counter). Behind the scenes, all of us have been working hard to improve the overall Etsy experience and to put Etsy on a path to be a lasting and profitable company. Like many other businesses, Etsy relies on collecting fees from our members in order to continue developing and growing our business. The majority of Etsy sellers do pay their bills promptly and in full, and, for that, we are very thankful. However, there are also some sellers who allow their bills to become overdue.

Etsy will be emailing a reminder to those sellers who have overdue bills. The email will outline how to pay and the consequences for non-payment. We want to provide everyone the opportunity to settle their account balances.  We do realize that this is a busy time for everyone but think that it is important enough of an issue to address it with the November billing cycle.

Two weeks after the initial email referenced above, Etsy will begin to send seller accounts with bills over 90 days past due to a third-party collection agency. This means that if a seller still holds an unpaid balance from August 2008 fees or prior, then that seller may receive a letter or other communication from a collection agency on behalf of Etsy about settling his/her outstanding balance. Before sending a seller to the third-party collection agency, Etsy will attempt to notify him/her a final time by email. This new step of involving a collection agency as a regular part of our collection process is the only change to our billing procedure at this time. This is not an action we take lightly, but it is one that is important for building Etsy as a lasting company.  

We hope to only use the collection agency as a last resort, and you can help us avoid it by responsibly paying your bill on time. If your bill is overdue and consequently you are unable to list, relist and renew items, please sign in and pay your bill to have your shop privileges reinstated. If your account is closed and you still owe fees to Etsy,  please email billing@etsy.com to discuss paying your bill and reinstating your account.

For more information on paying your Etsy bill, check out our billing help guide, How Billing Works.  If you have any questions about your Etsy bill, please email billing@etsy.com.