Each Friday, we invite you to join us in the Virtual Labs to discuss specific community issues. We call these sessions Community Chatt with Matt.
This past week (Friday, March 21, 2008) we took a look at feedback.
A perennial hot topic in the Etsy Forums is the feedback system. Primarily, sellers are concerned about receiving negative and neutral feedback that they feel is undeserved. Last week, we took the issue to the Virtual Labs, and found that the following were the big ideas that came up.
- Required text with negative feedback
- Drop down menu for negative feedback with “other” as an option
- A “pop up” window that explains feedback policies before a negative feedback is left
- “Pending” negative feedback grace period to try to work it out
- Blocking buyers with a certain amount of negative feedback
- Rating scale in feedback
We will be discussing these with the Community Team, and will implement any that we feel will improve the feedback system.
The overall conclusion of the workshop was that communication between the buyer and seller is the most important thing, and improving that should be the primary goal. We (Admins and the community) will continue to brainstorm ways to facilitate that.
Click here to view the complete minutes from the meeting.
If you have other thoughts on how feedback can be improved or on any Etsy community issue for that matter, we can always be reached at firstname.lastname@example.org
Next Week’s Chat:
Please join us for next weeks’ discussion on Forum Policy, which will be Friday at 12PM (EST) in the Treehouse room of the Virtual Labs.
About Community Chatt With Matt:
Each week we invite you to join us for a live, online discussion of the “hot” issues in the Etsy community. Our intention is to give buyers and sellers alike the opportunity to speak directly and candidly to Etsy Admin. We listen, take notes, and make sure that everybody who wants to gets a chance to speak. We value your feedback greatly and always take your suggestions seriously when we plan site policies, practices, and features.