Shop Etsy

Bill Issue: due amount is lower than total due (Rectified)

Oct 2, 2007

by TechUpdates handmade and vintage goods

UPDATE: This issue has now been rectified. If you are still having issues, please post in this thread. 

Hi all,

We’ve gotten reports that some folks’ "Due By" balances are not dropping after they make payments towards their Etsy seller’s bill. It looks like the "Total Balance" is going down accordingly, but the "Due By" balances are remaining.

We’re looking into this issue now, and hope to have a resolution shortly. Don’t worry — any payments you make are still being recorded and tallied up properly — there’s just a calculation issue with the amount displayed in the "Due By" section. If you see the payment in your recent activity / statement, we’ve got it.

We’ll post again once the issue has been resolved. Sorry for the confusion!