The Etsy Blog

Your First Sale handmade and vintage goods


Congrats on your first sale! This article will guide you through fulfilling your order. Here’s what to do (after you finish your happy dance):

1. Communicate. Send your buyer an Etsy Conversation to thank her for her order. If she paid with check or money order, let her know you’ll ship once it clears.

If a customer (or potential customer) writes to you, it’s always a good idea to respond quickly. This shows that you are on the ball!

2. Make a pretty package. Etsy sellers are known for sending thoughtful packages. Since this is your first sale, you may not have a ton of materials, but even a piece of tissue paper can make all the difference. Tuck in a thank-you card with a hand-written note (you can DIY this out of a scrap of pretty paper). Tuck in a business card if you have one. If not, remember to write your Etsy shop name somewhere on your thank-you card. Check out these DIY packaging ideas for some inspiration!

3. Ship quickly. Your buyer is anxiously awaiting her package! Impress her by shipping the item as quickly as possible.

4. Mark as shipped. Note that you’ve shipped the item on your Sold Orders page. If you have a tracking number, you can include it in the Shipping Notification, an option that appears after you mark the item as shipped.

5. Encourage reviews. Many new sellers wonder how to get a customer to leave them a review. Leaving a review is optional, but you’re welcome to encourage your buyer to leave one! Here is a little trick to improve your chances: When crafting your Message to Buyers, which buyers see during checkout, remind them how important their feedback is to you. Include a line like, “I want you to be completely satisfied! Please let me know if there are any issues or questions with your order. If you’re pleased with your purchase, please feel free to leave me a review.”

Include a link to the Reviews page, and voila! We’ll also send them a review reminder email on our end.

Have questions? Write to us and we’ll be happy to help!

 Seller Handbook Best-of Archive | More New Seller Stories

3 Featured Comments

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  • jewellerymadebyme

    Jennie Glaze from jewellerymadebyme says: Featured

    Great tips, I also add a coupon code for discount on a further sale when I let the buyer know I've got their order. Just as a little thank you

    4 years ago

  • JillianReneDecor

    Jillian Carmine from JillianReneDecor says: Featured

    Great advice Michelle! A handwritten thank you note and thoughtful packaging definitely goes a long way - I think it's so important for customers to feel special when they receive their order! Those personal touches are what handmade is all about. Using the same care and attention to detail in the presentation of your work, as used while crafting it, sets you apart and reinforces your professionalism with buyers.

    4 years ago

  • susantique

    Susan from susantique says: Featured

    Wonderful ideas! Just don't "pretty-up" the outside, though. I recently had a package torn open and the item stolen because I made the outside look as nice as the inside. My post office actually told me to keep the outside packaging very nondescript. Passing on a tip I learned the hard way.

    4 years ago

  • HoneysuckleLane

    Lana Manis from HoneysuckleLane says:

    Thanks, Michelle! Whether it's your first sale or your one hundredth sale, these are still good basic guidelines.

    4 years ago

  • justjessy

    Jessy S from justjessy says:

    Thanks for the tips!

    4 years ago

  • Woodstorming

    Audrius and Virginija from Woodstorming says:

    Really great tips, not only for new sellers :))

    4 years ago

  • Cheerupcherup

    Alaina Cherup from CheerUpCherup says:

    trying to remember what it was like making my first sale. pretty awesome :)

    4 years ago

  • LineaLina

    Susanne Major from LineaLina says:

    Very useful tips, thank you!

    4 years ago

  • chattiez

    Chattie Leung from GIRLFRIENDnBOYFRIEND says:

    I hope i will have my first sale very soon and follow what you said...=)

    4 years ago

  • monlyn25

    Monica C from MomoSeaJewelry says:

    I agree about sending the item with a little thank you note and wrapping the item in tissue or a ribbon to make it more personal. People always love a little something "extra" as well.

    4 years ago

  • SecondSpringSoaps

    Milly from SecondSpringSoaps says:

    Fantastic tips!! I remember my first sale... I was so excited! :o)

    4 years ago

  • northforkknots

    northforkknots from NorthForkKnots says:

    Thanks Michelle- We're so excited about our first etsy sale! It's so differest than selling in stores or at fairs. Thanks for all your help. xoxo

    4 years ago

  • jewellerymadebyme

    Jennie Glaze from jewellerymadebyme says: Featured

    Great tips, I also add a coupon code for discount on a further sale when I let the buyer know I've got their order. Just as a little thank you

    4 years ago

  • SDesq

    Satchel Dillinger from SDesq says:

    First sale? Hmmmm.... I think I'll send them a message asking, "Are you sure..?"

    4 years ago

  • ACupOfSparkle

    ACupOfSparkle from ACupOfSparkle says:

    These are good tips and a great start after the first sale. I remember those days when I was so excited in my first I don't how many sales, I still get excited every time actually :)

    4 years ago

  • volkerwandering

    Jess from volkerwandering says:

    Get business cards! They are great for giving to friends & putting in packages. I always send at least to so the buyer might pass one on!

    4 years ago

  • KK13

    Kayla Cameron from KK13 says:

    Great tips, thanks!

    4 years ago

  • lavendergardencottag

    lavendergardencottag from LavenderGardenCottag says:

    Wonderful reminders! Thanks!

    4 years ago

  • DoucesLaines

    Emma from DoucesLaines says:

    Great advices, always useful :-) For me a sale is complete when the buyer received the item. And the most important, I want the buyer to be happy :-)

    4 years ago

  • dianafakhoury

    Diana Fakhoury from dianafakhoury says:

    I just made my first sale two days ago! I searched for an Etsy blog post like this when I got the notification. Glad you got one up! Thanks

    4 years ago

  • AtomicAttic
  • JoyousCrafts

    Heather Salzman from JoyousCrafts says:

    This is a great post! I only wish it had been around when I made my first sale! :D When I made my first sale, I went nuts! I had no idea what to do, but I sure was happy! :D LOL!

    4 years ago

  • jillmarshall

    Jill Marshall from PreppyPiecesHairTies says:

    Great Post! I also send a thank you note with a coupon code for a return visit. I just got my first return customer this week so that was really fun.

    4 years ago

  • OmeeBubu

    Omee Bubu from OmeesBoutique says:

    Thanks for the tips!

    4 years ago

  • latherandlotions

    Christine from latherandlotions says:

    Great post. I remember getting my first sale and what a thrill it was. It is so important to remember that feeling and treat all your customers like it's your first sale!

    4 years ago

  • roreleger1

    aurore L from rorevie says:

    I think I will use this advice! thank you notes sound great! now, for that first sale :)

    4 years ago

  • ErikaPriceDesigns

    Erika Price from KissableLips says:

    LOL - I think I had a large glass of champagne to celebrate my first sale!

    4 years ago

  • WoodlandDesignStudio

    Erica from WoodlandDesignStudio says:

    that was a good post; looking forward to my first sale!

    4 years ago

  • ErikaPrice

    Erika from ErikaPrice says:

    Great advice Michelle! Speedy shipping, swift and frequent communications, beautifully presented and packaged goods, and sending Thank You notes are all an absolute must! Oh, and so is making fabulous quality items!

    4 years ago

  • ndngirl4ever

    Sarah from TheVeganHippieFreak says:

    Very good advice, especially #1. I've had 55 sales, but I still feel the same excitment everytime I see the words "Etsy Transaction" in my inbox. I always send my customers a thank you convo, but I've bought items from some sellers (both on and off Etsy) who didn't acknowledge the order at all, they just shipped it. Sometimes I had no idea whether or not they even recieved the order until it showed up in my mailbox. I am more likely to be a repeat customer if the seller sends a thank you.

    4 years ago

  • guziks

    Stephanie from Phylogeny says:

    I just had my first sale about a week ago and things went very smoothly! Now just to wait for the second... that's the hard part :)

    4 years ago

  • HappyWhoos

    Jessie Friedman from HappyWhoos says:

    I always wondered how to ask for feedback without sounding weird... Thanks for all the great tips!!! :)

    4 years ago

  • poojacampbell

    Pooja Campbell from 41GrantRoad says:

    these are great tips! thanks so much!

    4 years ago

  • smallcountrystore

    Virginia Severson from smallcountrystore says:

    Thank you for the valuable information. I hope to be opening soon!! (so anxious!)

    4 years ago

  • Ottoman

    Summer from Ottoman says:

    Good advice...that communication part is really important! Thanks, Michelle, for the image of my work up there...what a lovely surprise!

    4 years ago

  • HandcraftedorVintage

    Nelleke from HandcraftedorVintage says:

    Well, putting the feedback link in the convo to the customer is something I would never do. I think you may never, in any way, push a customer to give you feedback. I would be very pleased when Etsy would do away with feedback. It is a useless feature. And I think a lot of our customers don't mind about feedback at all, because most of them don't leave it for us.

    4 years ago

  • zolima

    Susanne from ZOLIMA says:

    AHA! still learning:) Thank you for the tip!

    4 years ago

  • MyRetroSplash

    MyRetroSplash from MyRetroSplash says:

    Great advice !!

    4 years ago

  • LeylasPaintings

    Leyla from LeylasPaintings says:

    Super helpful, especially the one tip about encouraging the customer to leave a feedback. Also other great tips from fellow shop owners: like including several business cards and coupons in the packaging. Thank you to all! Even if I don't make my next sale, I feel so good about being part of such a great community of sellers:)

    4 years ago

  • MariesMaison

    Marie from MariesMaison says:

    This is a great post Michelle! Although my packaging is not always the best, I make it a habit to include a thank you card and a little extra as a thank you gift. I think it makes the customers happy and remember my shop. It makes me happy when they leave a nice feedback and express their gratitude for the extras! -Marie

    4 years ago

  • PolClary

    PolClary from PolClary says:

    But the real question is... what music are you doing your happy dance to? ;) Great advice. I still love getting Etsy packages. Even a small sticker with a hand written 'thank you!' makes me happy. Think about what would make you happy when you recieve a package in the mail, and go from there.

    4 years ago

  • uswatsons

    Sylvie Liv from SylvieLiv says:

    Oh thank you much for the much needed advice! It came just in time for our first sale! :)

    4 years ago

  • jefrist

    Jenna Frist from FristVintage says:

    Great tips! I use a lot of these tactics and will start using a lot more! I just made my 100th sale recently and it was just as exciting as sale numero uno! :):):)

    4 years ago

  • hallyisova

    hallystar from Halime says:

    Very useful for beginners like me ,thanks a lot!

    4 years ago

  • guadalupeferreyra

    Guadalupe Ferreyra from guadalupeferreyra says:

    Thanks for the tips. I have my first sale, and now I´m anxious that came a lot of sales!!! hahah :)

    4 years ago

  • thineintime

    Jane from thineintime says:

    This is all very exciting! Thanks!

    4 years ago

  • Leellu

    Danielle Angel says:

    I think feedback is very important. I make a point of leaving it for every purchase I make. I also want to see other peoples feedback when I'm looking to buy. I liked when you were able to track feedback to the buyer, because some people are just difficult shoppers. Doing away with feedback would make me very nervous about shopping at stores I know nothing about and I would probably stop buying off etsy. I think stores that give a little extra, like nice packaging and business cards, make people give their little extra too by leaving feedback.

    4 years ago

  • slathered

    Sharon Moores from slathered says:

    I've gotten some terrific packages from Etsy sellers -- freebies, beautiful handmade packaging, lovely little notes. I kept them all in mind when figuring out how to package my items, and I'm happy with how mine turned out. I'm currently awaiting sale #7. :-)

    4 years ago

  • enamorweddings

    enamorweddings from enamorweddings says:

    Great, simple article. Thanks for sharing! I Hope its helpful for the new sellers.

    4 years ago

  • redemptionart

    Connie Haskell from redemptionart says:

    Very simple, yet very important pieces of information..thank you!

    4 years ago

  • TracyHallArt

    Tracy Cecilia Hall from TracyHallArt says:

    Michelle- thank you for the simple and to the point advice. I just made my 3rd sale and was just going to leave some positive feedback for my buyer - hopefully she will leave some positive for me too!!

    4 years ago

  • sewlola

    lola from dearvintagecupboard says:

    Simple and smart advice. :)

    4 years ago

  • NeilsonJN

    Janie Neilson from JewelryBender says:

    Good advice. I'll have to remember to send a thank you card with my next sale.

    4 years ago

  • MissesFishes
  • BizzieLizzie

    Bizzie from BizzieLizzieHandmade says:

    Fantastic post!

    4 years ago

  • andreaciske

    andrea ciske from aciskedesign says:

    Yes Michelle, thanks for the tips! I've made my first couple of sales within the last week/+ and I searched in the forums about feedback for the buyer... I wasn't understanding it completely I guess. I've concluded that maybe our customers don't always understand it either. My customer didn't leave any feedback in my shop for others to view but sent me a lovely email.

    4 years ago

  • silviaberrios1

    Silvia Berrios from DesignsbySilvia says:

    I opened my shop earlier this year, I just made my first sale . I will do the follow up right away. Perfect timing for the article. Many thanks.

    4 years ago

  • andreaciske

    andrea ciske from aciskedesign says:

    Yes, thanks Michelle for the tips! I've made my first couple of sales within the last week/+ and I searched in the forums about buyer feedback. I don't think i was understanding it completely. That being said, maybe our customers don't always understand it completely either. My customer didn't leave me any shop feedback for others to see but sent me a lovely email.

    4 years ago

  • Iammie

    iammie from iammie says:

    Congrats on everyone's first sale! I still remember that moment! Solo happy! Thanks for the tips tough. :)

    4 years ago

  • Iammie

    iammie from iammie says:


    4 years ago

  • sultanetsy

    Gulsah from sultanetsy says:

    Thanks for this useful advace. Looking forward to my first sale...

    4 years ago

  • KatiesBeadsOfHope

    Katie Louise Leach from HopeForBinati says:

    Wow, where were these when I needed them? :) Great tips, thanks!

    4 years ago

  • AMSkrafts

    AMSkrafts from AMSkrafts says:

    Thank you for the useful tips! Congrats to those who have gotten their first sales, and good luck to those awaiting their first!

    4 years ago

  • loreliemichaud

    Lorelie Michaud from LoreliesSweetRepeats says:

    Thank you Michelle...this is kind of nerve wracking for me...I think I check 20 times a day!

    4 years ago

  • thenosuchdisco

    Dave from thenosuchdisco says:

    good tips!!! its easy to forget the simple things sometimes. that first sale though always makes it seem worth while, i remember mine... it was to a lovely lady that found me all the way in the US. was great :) lovely communication too :)

    4 years ago

  • WireWear

    Amanda Berry from WireWear says:

    Fantastic tips, whether it's your first sale or you're well-established. :D

    4 years ago

  • BlueHydrangeaDesign

    Christina from playingdirtypottery says:

    Such good ideas for those like me just starting out!

    4 years ago

  • TheRobinsTree

    Robin from TheRobinsTree says:

    Thanks for the great tips!

    4 years ago

  • andichrisman

    Andi Chrisman from acpaintedpages says:

    I'm still waiting on my first sale, but I've print this out to have when it happens!

    4 years ago

  • PugsThatEvolved

    A. Nichelle from MonCherPug says:

    Good advice!

    4 years ago

  • OneLeggedGoose

    penelope grauers from OneLeggedGoose says:

    I still get excited when I have a sale - hopefully I won't loose that feeling!

    4 years ago

  • BluGrass

    BluGrass from BluGrass says:

    great idea to include the feedback link in a message, not a lot people know where the feedback tag is - thanks for such a great tips!

    4 years ago

  • TheStitchAndFold

    Stitch from TheStitchAndFold says:

    I remember my first sale - I couldn't believe it, I had to look twice!

    4 years ago

  • WingedWorld

    Vickie Moore from WingedWorld says:

    Thanks for the great advice! I'm a new shop and I've had a few orders, but you've offered some tips I hadn't thought about yet. I definitely had a moment of fear plus excitement when I got my first sale, and then had to figure out how to get the money that went into my PayPay account into my hands.

    4 years ago

  • GraciousArt

    Pamela Neswald from GraciousArt says:

    Thank you, Michelle and thanks for keeping it simple! This is exactly the type of information that I need.

    4 years ago

  • miriamryburne

    Miriam from Handmadewithloveee says:

    I just had my first sell, and it was such a wonderful feeling. This is great advice to follow whether it's your first sell or your 100th.

    4 years ago

  • LiliDMagpieCreations

    Lisa Giddings from LiliDMagpieCreations says:

    Thanks Michelle! These are the building blocks for Great customer service for every Etsy shop owner!!! :)

    4 years ago

  • livfortoday

    Liv Gabel from MansionHouseRoad says:

    What a timely post as I just had my first sale today! Thank you!

    4 years ago

  • cyasarcan

    Canan from Zembil says:

    I'd like to make a very good use of this tip once I make a sale to someone other than family :))

    4 years ago

  • jenstilley

    Jen Stilley from ArtfullyYoursByJen says:

    Great tips to follow! Thanks.

    4 years ago

  • vintagelookcreations

    Anna from vintagelookcreations says:

    Great tips! I still get excited whenever I sell one of my items!!! ;-)

    4 years ago

  • ToodlesToTheNoodles

    ToodlesToTheNoodles from ToodlesToTheNoodles says:

    Great tips. I though,t I thought of that!

    4 years ago

  • heartdosheart

    heartdosheart from heartdosheart says:

    great article ! Thank you

    4 years ago

  • pinkminxdesigns

    Christie Bunny from pinkminxdesigns says:

    This was great. I've had issues getting feedback for all of my orders and from now on I'll definitely include a hand written note saying more than just a simple ''thank you''. Also, to get more sales, I offer my customers offers towards their next sale such as a free shipping and what not using the coupon codes. Just a tip!

    4 years ago

  • Sketchalicious

    Carolyn and Beau Fuller from Sketchalicious says:

    We're still excited from our first sale last week, so this article is great timing for us. Thank you!

    4 years ago

  • KrystalDeeJewelry

    Krystal DeMoranville from KrystalDeeJewelry says:

    My first sale was so exciting! I definitely try to add a little something special into my orders :)

    4 years ago

  • Chandeluse

    Meg from Chandeluse says:

    great tips, I will try and copy. Frankly, it has been rough ever since the change to "the whole world" and then sales went down again with the relevance change.

    4 years ago

  • BowMoBBB

    Diane (Mo) Collins from BowMoBBB says:

    Convo! Convo! Convo! Along with a handwritten thank you! Very important along with good packaging and prompt shipping. I also always convo after shipping with an expected date of delivery. Thx!

    4 years ago

  • artforbeautifulspace

    Anna Watkins from artforbeautifulspace says:

    Great tips. Hoping for my first sale very soon!

    4 years ago

  • artforbeautifulspace

    Anna Watkins from artforbeautifulspace says:

    Great tips. Hoping for my first sale very soon! Very excited. I love Etsy!

    4 years ago

  • MegansMenagerie

    Megan from MegansMenagerie says:

    Great tips! I remember my first sale very well :) Super exciting. I still feel that way with every one!!! I always send a handwritten note with each purchase. I feel that is super important and makes the whole experience a bit sweeter and more personal. In return I love to receive them back when I make a purchase. I save them all :)

    4 years ago

  • BohemianThings

    Elaine from BohemianThings says:

    Hi Michelle, I always enjoy your articles. Thank you!

    4 years ago

  • ArtWhimsCrochet

    Jeananne Sizemore from ArtWhimsCrochet says:

    The idea to ask customers who are pleased with their item(s) to leave feedback is a great idea!!!

    4 years ago

  • happycat2

    Carol and Carrissa from happycat2 says:

    Thank you for the great advice - this is great timing for us. We just opened and have two sales!

    4 years ago

  • jewelsbymarcela

    marcela from jewelsbymarcela says:

    Love your articles, very thoughtful and informative. Hope my first sale will come soon!!!

    4 years ago

  • RenataandJonathan
  • saramontanas

    Montana from saramontanas says:

    Loved this!! Thanks!! <3

    4 years ago

  • SeaFindDesigns

    Tracy Prince from SeaFindDesigns says:

    I think back many moons ago when I got my first sale... I literally remember thinking.... YAY!! Now what!?

    4 years ago

  • vartusvaradian1

    Vartus Varadian from Vartus says:

    thank you for the tips! I'm always excited to get orders and fulfill them quickly!

    4 years ago

  • thevicagirl

    VaLon Frandsen from thevicagirl says:

    Such great advice, it can be so scary that first time you sell something.

    4 years ago

  • foreverphoto

    Kelsea F from foreverphoto says:

    Thank you! Wonderful insight that I hadn't even thought of! I am still waiting for that first sale, but I LOVE your advice to ship it pretty and include a thank you :)

    4 years ago

  • flyingcheesetoastie

    Rachel Elliott from flyingcheesetoastie says:

    Interesting that it's assumed the buyer is female, I guess it's more likely but I get plenty of male customers. I personally would add to wrap things well enough that all the preety packaging survives the post. I've had a few parcels from sellers that are stuffed full of cards, glitter and tissue but in a reused jiffy that is falling apart and spiling contents everywhere.

    4 years ago

  • WestArtAndGlass

    Zena West from WestArtAndGlass says:

    Great tips and all, but I find it quite insulting/patronising to assume an etsy buyer will be female. It's 2012, men buy crafts!

    4 years ago

  • CozyMoments

    Michelle from CozyMomentsLLC says:

    I remember my first sale well, it was so exciting! I still get excited when I get sales! What a great article. :)

    4 years ago

  • mazedasastoat

    mazedasastoat from mazedasastoat says:

    As most of my items have to survive a transatlantic flight, I think safe & secure packaging is more important than prettiness. I'm also not certain about hassling buyers for feedback, despite the fact that it's the only way for sellers to build up a reputation & often the only way we have of knowing when an item's arrived. I do find it odd though when people take the trouble to write me a thank you note but don't bother with feedback. And after more than 1000 sales here on Etsy, I STILL do a little happy dance each & every time! :-)

    4 years ago

  • ncbeadsnbags

    ncbeadsnbags from ncbeadsnbags says:

    Wonderful post! Thanks!

    4 years ago

  • dottywalker

    Dotty Walker from SewThoughtfulBlanket says:

    Great ideas! Thank you!

    4 years ago

  • LAccentNou

    Anastasia from LAccentNou says:

    Great essencial tips!

    4 years ago

  • SciarrettaFarms

    Birgitte Sciarretta from SciarrettaFarms says:

    Good tips! If you are able to add a sample, that works great too!

    4 years ago


    Enrica from STELLAMARINAbyEnrica says:

    Great tip to nicely remind buyers to leave a feedback. I have only few sold orders and all of my buyers have been happy/very happy with their purchases, but only very few of them left a feedback. Thank you!!

    4 years ago

  • KKSimpleRegalJewelry

    Krista from TheBeadtriss says:

    Nice and simple tips!! :} ~Krista

    4 years ago

  • Queen3

    Queena Molzen from StunningByDesign says:

    Just started selling on etsy and can't wait till I make my first sale thank you for the tips. Queena Live Loved!!!

    4 years ago

  • purplehipposews

    purplehipposews from purplehipposews says:

    Thank you for the tips! Will definitely follow it when I get my first sale and continue it when I have more sales !!

    4 years ago

  • theresafortebuddock

    Theresa Forte Buddock from pinespringbaskets says:

    I Just shipped my first sale today! It is exciting...I included a jar of handmade lotion (an etsy purchase) wrapped in colored cellophane tied with a ribbon on top and a hand written I wait for another sale!

    4 years ago

  • uniqu3scrapper

    uniqu3scrapper from uniqu3scrapper says:

    Excellent tips..I'm glad to finally have reached 100 sales. I always ship my package with tissue paper and ribbon wrapped around it in to a bow. Then I always attach my business card, a discounted code to my sweettweetcreations website, and a handwritten letter thanking the person for supporting the handmade community.

    4 years ago

  • chiquiita

    Tania from chiquiita says:

    Good refreshing tips after good to always review them! Thanks Etsy!!!!!!

    4 years ago

  • claudiadelrio

    Yaya from Liukenko says:

    Thanks Michelle!! It so funny what you said about the happy dancing, but It's so true!!! :D

    4 years ago

  • lewin

    kun yue from lewin says:

    Thank you very much, yout tips help me a lot.

    4 years ago

  • gdela21

    gdela21 from candirosepartyshop says:

    Thanks for the tips!

    4 years ago

  • JillianReneDecor

    Jillian Carmine from JillianReneDecor says: Featured

    Great advice Michelle! A handwritten thank you note and thoughtful packaging definitely goes a long way - I think it's so important for customers to feel special when they receive their order! Those personal touches are what handmade is all about. Using the same care and attention to detail in the presentation of your work, as used while crafting it, sets you apart and reinforces your professionalism with buyers.

    4 years ago

  • avazhang

    AVA ZHANG from FindingsDIY says:

    Thank you for the tips! I get my first sale this month. It is excited. The buyer is a great person:) I feel very happy on Etsy marketplace.

    4 years ago

  • theluckyfish

    Ra from theluckyfish says:

    I got to be someone's first customer this weekend! What a wonderful feeling! It would be fun to see a list of new shops that are awaiting their first sale, so we could all help get them started.

    4 years ago

  • rabbitandhare

    Rabbit and Hare from rabbitandhare says:

    Can't wait for the first sale so I can do this!

    4 years ago

  • irengurau

    Iren Gurau from IreneGshop says:

    Very good tips Michelle! I just recently open my store and I try to improve everything.Thank you. Iren

    4 years ago

  • ArleenDesign

    ArleenDesign from ArleenDesign says:

    Thank you Michelle! This can still be done over and over and that's how you keep the sales climbing up!

    4 years ago

  • SusiesBoutiqueTLC

    SusiesBoutiqueTLC from SusiesBoutiqueTLC says:

    Thank you for the great advice . :)

    4 years ago

  • ViennaIsLove

    Jennifer Serene from ViennaIsLove says:

    What a joy it is to make your first sale! I still get really excited with each and every sale I make!

    4 years ago

  • FaesBlueMoon

    Feona Willow from FaesBlueMoon says:

    I love the link to the feedback idea! Thanks

    4 years ago

  • keelywheely

    Keely Malady from ModernMalady says:

    great advice! just one little thing, i know there are alot of women on etsy, but using "she" for the buyer exclusively is a little well, exclusive to the other 50% of the population (who might like etsy too) :)

    4 years ago

  • GiggledPink

    Ashlee from GiggledPink says:

    Thanks, Michelle! Great post as always... and now I want a cupcake.

    4 years ago

  • MARAZULgifts

    Mary from MarAzulGifts says:

    Great post, thank you! I am so worried that my products could get damaged during shipping that right now, my "pretty packaging" is TONS of bubble wrap! I need to work on that one, thanks for the motivation.

    4 years ago

  • mamadupuis

    mamadupuis from mamadupuis says:

    I had my first sale yesterday!!! Thanks for the great tips! Because I have had great purchase experiences here on Etsy, I did what others had done for me.... wrapped my buyers item in tissue with a thank sticker from my shop and messaged her. Something special about our Etsy...

    4 years ago

  • StrungLanterns

    Diana and Lizel from StrungLanterns says:

    Thanks a lot for these tips...will keep them in mind for sure! Great post! I particularly liked the part about the hand-written thank-you note...I think everyone likes to know they're appreciated every now and then :)

    4 years ago

  • Bubblebirds

    Jules from Bubblebirds says:

    Great tips! I have had 18 sales and I'm doing my best to please my customers- I will definitely be taking your tips into consideration when I am packaging up the next figure!

    4 years ago

  • luzdivinadesign

    Luz Tentou from luzdivinadesign says:

    Great tips... I just opened my second store and it took me a while to establish the first store.... now starting over again!!!

    4 years ago

  • katrinaalana

    Katrina Alana from KatrinaAlana says:

    Great tips for those you are making their first sale!

    4 years ago

  • FireIslandSoap

    Billy Bubbles from FireIslandSoap says:

    these are nice tips for those new to etsy! I'll be sure to forward this to friends!

    4 years ago

  • MullaneInk

    Molly Shannon from MullaneInk says:

    great tips, I definitely need to work on my packaging for shipping! Looking forward to my next sale, so I can send it looking extremely unique! Molly

    4 years ago

  • WhisperingOak

    Quality Handmade Items from WhisperingOak says:

    Michelle: great article and advice. Communicating with the customer is always important. When I order I always like to know when my order is shipping.

    4 years ago

  • SDesq

    Satchel Dillinger from SDesq says:

    Hey, I noticed that "she" and "her" reference too! It's cool, though. I mean, as a guy, I should be outside tossing the old pigskin or watching sports in a man cave or something, right? Just kidding, Michelle:)

    4 years ago

  • kidslollipop

    Funda Y. from Lollipopkidsboutique says:

    Great tips! I like the link to feedback idea! It might really help to increase the number of feedbacks!

    4 years ago

  • Musclesandcrafts

    Melanie from merVazi says:

    Thanks for the tips

    4 years ago

  • SDesq

    Satchel Dillinger from SDesq says:

    On the other hand, it wouldn't hurt to get my testosterone levels checked....

    4 years ago

  • pamela1061

    pamela1061 says:

    Another additional suggestion for ongoing sales: If something goes wrong such as item was accidentally sold at another location, it was damaged before sending or that you got busy and forgot to send it, always admit the truth to the customer. Customers can deal with all kinds of things if the seller is forthright, appologizes for the inconvenience and offers to put it right in some sort of way. Even if the circumstance cannot be corrected, the seller will know that you are acting with honesty and integrity. I have had amazing experiences on Etsy even when things didn't go just right. There was only one exception. That seller didn't send out the order for over a month and then only when contacted by me wondering where my order was. When it arrived the post mark was clear that it had not been sent. There was no email or note of appology or any other communication. I like their shop and would have bought more from them even with them having forgotten the order if only they had communicated/appologized for their mistake when it was noticed. Great customer service isn't always about when things go well, it is about how do you continue great customer service when things don't go well. How you answer can lead to loyal customers who tell others or customers who are disappointed in their experience and tell others. Thanks for the great post!

    4 years ago

  • SweetTstitches

    sweetTstitches from SweetTstitches says:

    Thanks for the tips! I'm a newbie seller and appreciate all the blogs, tips and posts! Jonesing for my first sale! And I have some super cute things in the works!

    4 years ago

  • thesilkmaid

    Wendy K Ford from thesilkmaid says:

    Perfect...thank you!

    4 years ago

  • kitschcreations

    Jaye Wood from KITSCHCREATIONS says:

    Great article with some great tips. I always always make a point of thanking someone for their order rightaway in a separate convo and thanking them for any enthusiasm they have shown for my work. I always send a dispatch note with details of mail service used and date of dispatch as soon as item is shipped. When I ship, I include a very small "freebie" with a litttle preprinted colourful slip saying "Thankyou. Here is a little something extra for you from Kitsch Creations" (they took about 2 mins to produce in Word but have made ever so many of my customers comment). I include mini business cards which weigh less so cost less to post and when a customer leaves feedback I send a convo to thank them. All time consuming but well worth it :)

    4 years ago

  • SomsStudio

    Som from SomsStudio says:

    Fantastic tips!!

    4 years ago

  • peshka

    Peshka from Peshka says:

    Thanks for the tips, all so true!

    4 years ago

  • blueridgewoodworking

    Gabe and Athena from BlueRidgeWoodworking says:

    This is great for shops that are new, great insight. We make such big items and there is so much detail and effort into a "heavy items", YOU HAVE TO A GOOD JOB IN PACKING, this has caused some issues in shipping dates...or ETA. remember ETA, stands for "Estimate time of arrival" not, " Exact time of arrival". Shipping companies can drag things out or lose items...spend the money...get it insured. Beat down FedEX and UPS, to get your rates down...remember forceful, not threatening.... get more down that way. Postal service, use and find discount codes when available. Don't ever build a stock item that you can't duplicate, yourself or sell something that you can't make. You set yourself up for problems. Do not knock off, fellow ETSY shops...that's just BAD business and Karma will catch up with you...I know, there are few out there trying to do knock off of my items...Play your Game, not know what you are good at, then do it.. Everything in the article is true, just keep in mind of things that is not normal and is different , make sure to give yourself a buffer for time, before you give an me, I have pulled off enough late nights into the early AM, to meet a guide sucks. But you have to say what you mean and do what you said. If something happens, then let your customers know, right away(VERY IMPORTANT). Make a 30 day planner, your best friend...It's always looks better, to view the hill as downhill, then look up the hill...the hard work has been done, Getting there. Do not bite off more you can chew, if can't do it...just say'll sleep better at night. We all need to remember, we sell quality, not quantity. We make our items and we stand behind them, sometimes things don't work out, if we keep our customers in mind and make it right, then they will have faith in us,artisans and craftsman on this site. Our customers want a product with value and we want a value on our products...this what America was founded on, Let's do it again. -Gabe

    4 years ago

  • blueridgewoodworking

    Gabe and Athena from BlueRidgeWoodworking says:

    WOW...the comment from Hayden Kristal , well that was rough.

    4 years ago

  • blueridgewoodworking

    Gabe and Athena from BlueRidgeWoodworking says:

    I'll build stuff in North Carolina, made from items in backyard and my customers choose me, over places. They know it's made by me and my wife, and it's here in the states. What customer decides or what a Etsy wants to do, like I say, I play my own game...I'll do the best of what I got...Just like making items of reclaim wood, you take what you get and make the most out of it.

    4 years ago

  • theedeevaa

    Tracy from thedivasworkshop says:

    Now I'm kicking thank you note, why didn't I think of that?!? But I made my first sale Saturday (Yay!) and could quite possibly still be stunned. But so excited, so glad I found Etsy.

    4 years ago

  • NewBeginningsbyMLC

    Mallori Custer from NewBeginningsbyMLC says:

    Am a newbie myself, I really love these tips. They are very helpful. Thank you!

    4 years ago

  • RaggyRuby

    Christine Clifford from RaggyRuby says:

    Thank you , as a very new fledgling Etsy it's all valuable information on a steep learning curve. Fingers crossed for that 1st order!

    4 years ago

  • pohkoon

    Poh Koon from NeueGraphic says:

    great tips, especially Leave feedback.

    4 years ago

  • bongo1889

    Noel from LeonPhotography says:

    great advice. Be patient with feedback some people let it pile up, but you'll get it eventually

    4 years ago

  • YouNork

    Ted Viveiros from FirstBaseSportsCards says:

    Make a "pretty package". Come on... not everybody on ETSY is a female.

    4 years ago

  • paisleybeading

    LuAnn Poli from PaisleyBeading says:

    Yep. I did that same happy dance. I've done the happy dance with every sale since! Hope I never lose that feeling! Great article, Michelle. Thanks!

    4 years ago

  • ANKarabin

    Alexa Karabin from ANKarabin says:

    Thanks for the tips. I appreciate the help!

    4 years ago

  • redlinecs

    redlinecs from redlinecs says:

    The first sell is thrilling, the next ones are a really pleasure and satisfaction! Thanks for your tips!

    4 years ago

  • dianeevans2

    Diane Evans from vintagebyrudi says:

    Great tips and as always don't get discouraged, give it time and people will find you!

    4 years ago

  • buffaloartglass

    buffaloartglass from buffaloartglass says:

    Thanks, hope to use these tips soon!

    4 years ago

  • thenosuchdisco

    Dave from thenosuchdisco says:

    I think its important to mention, someone might have already done so, that yes, a pretty package is great, but it has to be sturdy as well :) (that sounded well rude) I always try to make sure that my cards and artwork arrive in the condition that they leave... this can sometimes affect the aesthetics of a package, sometimes :)

    4 years ago

  • LittleWrenPottery

    Victoria Baker from LittleWrenPottery says:

    I always think its important to provide the customer with an 'experience' when they open the box as well as the product they've purchased!

    4 years ago

  • sharonplante

    Sharon Plante from sharonplante says:

    treating your customer special is always great advice!

    4 years ago

  • sammy7827

    Samantha Heap says:

    Wow this is so helpful, thank you! I am just gathering all the information I need for starting my first shop and this will be really handy to have near :)

    4 years ago

  • timbuck2mom

    Elisabeth Wallace from VioletsTreatShoppe says:

    Thanks for the tips, Michelle.

    4 years ago

  • mangoavenue

    Kimberly Ott from mangoavenue says:

    Thank you for the advice! I always appreciate reading how I can make improvements as a seller and to my store as well :)

    4 years ago

  • GardenDaisiesStudio

    Katie from GardenDaisiesStudio says:

    I love buying on Etsy, because it's like getting a gift in the mail! I have recycled packaging, but I still make sure to make it nice and fun for my customers to open, and I also include business cards with thanks and a coupon code for return customers :) I have been getting a lot of buyers that are new to Etsy and they aren't leaving feedback, but I don't push for it - a lot of times I just simply send them a message making sure they got their items in one piece and that they love it and I usually get a great reply back, which is sufficient and makes me incredibly happy!

    4 years ago

  • talktothesun

    riyo kihara from talktothesun says:

    great tips. i still remember my first sale! it was quite emotional for me that someone purchased my handmade item who lives overseas. i love gift wrapping. so i always package my items carefully with some reasonably inexpensive paper or whatever available at home and try to make it as personal as possible for each customer. it seems that many customers like to receive well-packaged goods with handmade touch.

    4 years ago

  • windofmarch

    windofmarch from windofmarch says:

    Very useful! Thank you for sharing!

    4 years ago

  • Iforgotmyusername

    Boo from neezapodoma says:

    instead of the thank-u-card i could bake a thank-u-cake for my first buyer! &not because i would like to please hers/his palate but because of the element of surprise! when that cake mixes with the purchased item during shipment and arrives as such to an address looking like an unidentified bunch of something, customer could be pleased with the purchased only when she/he washes it. SURPRISE! xD

    4 years ago

  • Iforgotmyusername

    Boo from neezapodoma says:

    m, &think it would be appropriate to add a small package of detergent along with the item, as well as mention to u that i'm kidding, of course xd

    4 years ago

  • janicewd

    janicewd from janicewd says:

    Thank you as I am hoping for a first sale soon.

    4 years ago

  • FancySchmantzy

    Mitzi Dick from FancySchmantzy says:

    Great advice. I always give the buyer my personal email address and phone number in case they need to contact me for any reason regarding their purchase. Also, responding immediately to an order has won over many customers and turned them into repeat customers for myself. Often times, repeat customers are the best source for word-of-mouth business, too!

    4 years ago

  • VintageOasis2012

    Jeanie Quirk from VintageOasis2012 says:

    Thanks so much! I love wrapping my items as an extra cache to the sale! I am so pleased with Etsy & the community feeling we all have for each other! Customers are sweet! Big thank-you! Jeanie

    4 years ago

  • shootfromcanada

    Amy Kenny from shootfromcanada says:

    I know nice packaging makes me swoon as a buyer and makes me feel like a pro as a seller!

    4 years ago

  • NanasDarlingThings

    NanasDarlingThings from NanasDarlingThings says:

    Very well written. We all need these reminders. Thank you

    4 years ago

  • EdgeFinderLED

    Bill Browne from EdgeFinderLED says:

    I had some ink pens printed to include with the business card as a thankyou along with the order. Good thing is, as soon as you order a couple hundred pens, they start sending you free samples of their other stuff. I save those to include with the pen on the bigger orders.

    4 years ago

  • RetroMamaCustoms
  • petalsnpine

    petalsnpine from petalsnpine says:

    Thanks for the advice. First I need to make that sale :) but certainly will follow up with customers and look forward to the time to do so.

    4 years ago

  • KismitStreet

    s s from KismitStreetUK says:

    Thank you I haven't had a sale through Etsy yet, but I love this site and will continue to show my art:) Thanks for your tips

    4 years ago

  • thriftscore

    thriftscore from ThriftScore says:

    I remember that first sale glow :) I took a photo of myself just after receiving my first order, and it's one of my favorites. So try it, take a photo of yourself to remember the moment!

    4 years ago

  • BleuDaisies

    BleuDaisies from BleuDaisies says:

    Ahhhh a link to the feedback page...genius...must start doing that!

    4 years ago

  • susantique

    Susan from susantique says: Featured

    Wonderful ideas! Just don't "pretty-up" the outside, though. I recently had a package torn open and the item stolen because I made the outside look as nice as the inside. My post office actually told me to keep the outside packaging very nondescript. Passing on a tip I learned the hard way.

    4 years ago

  • susantique

    Susan from susantique says:

    I learned the hard way not to decorate the outside packing though. One of my packages was torn open and the item was stolen, so keep the outside packaging actual tip from my post office.

    4 years ago

  • kaffeekatze

    Kannis from KaffeeKatze says:

    great tips, thanks!

    4 years ago

  • shreyasi22sharma

    Shreyasi Sharma from ShreyasiSharma says:

    Thanks for the tips!!

    4 years ago

  • OrangeOdge

    Juliana from OrangeOdge says:

    Appreciate the tips! thank you!

    4 years ago

  • dpsales

    Pam from PamsWarmKreations says:

    Thank you for such great tips. I've had 5 sales since January. I will take note of such good tips for my next order. My wheels are turning for a freeby I can add. :)

    4 years ago

  • PinesVintageClothing

    Pine from GoodOldVintageOnline says:

    Great advice!

    4 years ago

  • Imgema

    Tasos Imgema from Imgema says:

    As a new member, i appreciate the info

    4 years ago

  • tomsgrossmami

    Tom's Grossmami from tomsgrossmami says:

    Thank you for the advices.

    4 years ago

  • Teresa0716

    Teresa Bortree from Teresa0716 says:

    Thanks for the tips. I just had my first sale and the second by the same buyer. Obviously, they liked the first item and made a custom order request. I will always keep these tips in mind for any future sales.

    4 years ago

  • provjewels

    Aracely Curtis from VintageHoopla says:

    My first sale was awesome! I remember feeling crazy nervous and ddn't know what to do. These are great tips! Thanks Etsy!

    4 years ago

  • poundcakepress

    Jessica Z from poundcakepress says:

    Thank you - these are awesome tips! I'm still a newbie and I'm finding that every sale is a learning experience. I made 3 sales over the weekend and I'm still giddy about it!!! Good luck to everyone! :)

    4 years ago

  • EighthandMain

    MarLa and Patty from EighthandMain says:

    Thanks for the tips.. We've had our first sale and are awaiting our next. I was super excited when I logged in to show someone my newest listing and saw we had gotten a sale. I couldn't wait to call my friend who is my business partner and tell her. She was the *happy dance* person of the group. There are a couple of things here that we hadn't thought of. We did include a small special thank you gift in with the purchased item. The link to the feedback page is a nice idea and the reminder to mark as shipped. I did forget to do that until later although I had already convo'ed the buyer to let them know it had been shipped the next day after she placed her order. That *now what?* feeling definitely hit me too, but I used the help pages to navigate me through the next steps with ease. I look forward to putting your tips to use with our next sale.. Wishing everyone the best of luck with your Etsy Shop.

    4 years ago

  • rawfoodsrule

    Mazie Jane and Wolf TallWalker from DecrepitudeAplenty says:

    Thank you so much! I made my first sale and got great feedback...I'm so excited! I'm quitting my day job!:-)

    4 years ago

  • sadiedesignsca

    Sarah from CAMPandQUARRY says:

    A great reminder for all Etsy sellers. Friendly customer service goes a long way!

    4 years ago

  • jenniferscarborough1

    Jennifer and Scherry Scarborough from BowsNTangles says:

    Great tips for "leaving a great impression" with the buyer. Communication is the KEY!!! The Etsy website makes it so easy!

    4 years ago

  • nihanparlak

    Nihan Parlak says:

    Great article!

    4 years ago

  • goodbeads

    goodbeads from goodbeads says:

    Love this topic,so useful!

    4 years ago

  • ggalit

    Galit from goolgool says:

    must bookmark this article and hope to make good use of it very very soon(:

    4 years ago

  • DGEnterprises

    Therese Magnani from DGEnterprises says:

    It's those little things, like a handwritten thank you note that really can make all the difference. Good tips!

    4 years ago

  • teacuptinctures

    Lane Edwards from PuraBotanicals says:

    Just opened Pura Botanicals last week officially, and I'm so excited to get my first sale! Thank you for sharing how to make it count! xo

    4 years ago

  • hanroach

    Hannah Roach from hanroach says:

    I will definitely refer back to this topic when I get my first sale! Thank you!

    4 years ago

  • aoisart

    Kia from aoisart says:

    I remember my first sale back in 2006! Great advice!

    4 years ago

  • joegalantinoart

    Joseph Galantino from joegalantinoart says:

    Great advice. Since I specialize in custom home portraits and they need to send me photos I call my customer right away. This is a great way to have a personal as well as a business connection to my customers.I give them my personal email address and cell number and tell them to call me anytime. I am an Etsy newbie only a member for less than 4 weeks and have 3 sales already. ( God is Good) I am learning everyday about all the great connections Etsy has to offer. One thing I am planing to do is email a photo of the artwork in progress so my customer will feel like they are in my studio looking over my shoulder.

    4 years ago

  • LittlebirdRelics

    Jennifer Strohm from alifewelllived says:

    It was so exciting making that first sale. Every sale is exciting, and every sale provides more confidence. Good customer service is really important. Thanks!

    4 years ago

  • sandboxcastle

    H Wang from sandboxcastle says:

    Great advice or reminder :)

    4 years ago

  • kirstenann

    kirstenann from kirstenann says:

    That first sales is soo exciting! I try and think as a customer what would I expect if I shopped here.I try to make the whole experience really enjoyable and fun from start to receiving their item/s.Pretty packaging is always a big plus who doesn't love shopping somewhere and having their purchase beautifully wrapped.Great article :)

    4 years ago

  • RainbowFishDesigns

    Chaya S. from RainbowFishDesigns says:

    Smart tips! I'm sure a lot of sellers have also bought things from other sellers, so keep in mind what you've seen sellers do in terms of a note/packaging in your purchases that stood out and use those tricks! Wrapping a package in colorful tissue paper and maybe a small ribbon really "upgrades" a package without adding much to the cost.

    4 years ago

  • misseffie

    misseffie from misseffie says:

    Great advice!

    4 years ago

  • RonsJewelry

    RonsJewelry from RonsJewelry says:

    Thanks. Very helpful.

    4 years ago

  • sandramckee2

    Sandra from WithLoveFromNanaW says:

    I am waiting for my first sale so I can use some of the tips I have read today

    4 years ago

  • anngodin

    melissa godin from acatinthewindow says:

    These are great tips!

    4 years ago

  • mynameiskorrine

    Korrine from mynameiskorrine says:

    I remember my first sale. What a wonderful day that was. Giving each order a personal touch is key. I always send a handwritten note, a free gift, and package it all together in a way that makes them happy they shopped at Homemade is Better.

    4 years ago

  • fourbeansboutique

    Rebekah from fourbeansboutique says:

    My first online sale was a HUGE milestone! Especially exciting was that they'd found me on Etsy -- most of my sales still come from in-person or referrals. It always makes my day to see the Sold notification :) Great tips!

    4 years ago

  • Landscapesinthread

    Hollie Liu from Landscapesinthread says:

    perfect! thanks. :)

    4 years ago

  • hickorygrovevintage

    Haley Dixon from HickoryGroveVintage says:

    As a buyer, I also appreciate "recycled" inside packaging...I love when shredded paper has been used as package filler/shock absorber. "Green" packaging always makes me smile. Great way to recycle :) (be sure to exclude shredded documents that may contain personal information)

    4 years ago

  • vintage1955

    vintage1955 from vintage1955 says:

    These tips are so important for new and established Etsy shops, as well. It is sometimes easy for well-seasoned shops to become complacent by forgetting that it is the personal touches that really make a difference in a sale and personal touches can go a long way in the world of Etsy. Lately I have noticed that a copy of the receipt of sale has not always been ncluded with my purchases. I personally always include a copy of the sale (order) in each package that I mail. It is easy to print a copy via Etsy or Paypal and it is a great way for customers to reference items purchased and the Etsy shop name. It is also a courtesy for buyers that are purchasing for business purposes. A personal handwritten note on the receipt along with an artful pocket or envelope always adds that extra touch that the buyer notices upon opening his or her box. Thanks for this post and all of the other great comments from Etsy shop owners that care about first and lasting impressions! Bravo!

    4 years ago

  • customheirloomart1

    Custom HeirloomArt from customheirloomart1 says:

    Excellent advise. Maybe even a dollar off coupon on shipping on your next order as a small thank you gift.

    4 years ago

  • wandaheidecker

    Wanda Heidecker from 3Freds says:

    Yes!!! I just had my first sale and was so excited! I did a fast communication, since I was going to make the item, and replied when I shipped and how long it will take. Communication is the KEY to success. Since shipping will take 10-14 days, not my choice, I wanted the buyer to be sure that their item was on the way and was very happy that they chose MY item to buy :-)

    4 years ago

  • PandiAccessories

    Pandi Panama from PandiAccessories says:

    Great idea! I usually leave my card with a handwritten THANKS! I think anything hand written tells the customer you had time to thank them than just a stamped :)

    4 years ago

  • Craftelina

    vik and ig from Craftelina says:

    Right to the point! It is such a pleasure to think of how to pack and how the customer will receive the package. A thank you note is a great pleasure too! :))

    4 years ago

  • OliCreations

    Francesca from OliCreations says:

    This is exactly the situation I'm in...this was very helpful, thank you!

    4 years ago

  • LouFrancis

    Lou Francis from LouFrancis says:

    Eagerly awaiting my first sale, thanks for the tips!

    4 years ago

  • zilverpassion

    May from ZilverPassion says:

    helpful! thank you very much ^_^

    4 years ago

  • RaisingAutumn

    Meghan from RaisingAutumn says:

    Thanks for the tips! As a new shop with only a few sales so far, I was getting a little frustrated that I wasn't getting any feedback. (I wanted to see what people thought of my brand new shop and products!) Great tip on including wording on leaving feedback! I will definitely try that!

    4 years ago

  • messinabella

    messinabella from BandBEstate says:

    great tips!

    4 years ago

  • louisefield1

    louise field from SplashofColour5 says:

    Any tips on getting your first sale? I've had lots look but no sales. I'd be grateful if anyone could have a look at my shop and suggest any improvements.

    4 years ago

  • FreshFromtheFlame

    FreshFromtheFlame from FreshFromtheFlame says:

    Great idea to add the feedback link when you convo your customer!

    4 years ago

  • floralnouveau

    Andrea Gillett from floralnouveau says:

    Thank you for the great ideas! It's nice to party of the etsy community!

    4 years ago

  • chr15ta

    Christa Smith from EnveloveInvitations says:

    Thank you for the tips! They will be very helpful. :)

    4 years ago

  • TUYAdecals

    Linda Gao from TUYAdecals says:

    Thank you for the tips, I hope my frist sale coming as soon as possible!!

    4 years ago

  • AlishaBaird

    Alisha Scicolone from AlishaBaird says:

    Thanks Michelle!!!! Great info.

    4 years ago

  • martket

    gmArt from mARTket says:

    nice one! thank you! ;)

    4 years ago

  • LindaCrafts

    Linda McMahan from LindaCrafts says:

    Thank you ! the tip is great.

    4 years ago

  • LindaCrafts

    Linda McMahan from LindaCrafts says:

    Thank you! the tip is great !!!

    4 years ago

  • SewSimplyFresh

    Kim Opoku-Ansah from StitchLightly says:

    Great advice! I've gotta figure out how to package mine nicely without spending a fortune.

    4 years ago

  • jessicakalashnikov

    Jessica Kalashnikov from JKalashnikovPhoto says:

    Thanks! Unfortunately I haven't gotten my first sale yet, but am really looking forward to it! :) So I can follow these handy suggestions

    4 years ago

  • Lemoura

    Lemoura from Lemoura says:

    Thank you, Michelle and all the people sharing their tips and success stories here! They're so inspiring! :)

    4 years ago

  • SuzisPillowStudio

    Suzi from ThePillowStudioShop says:

    Thank you. I just got my first sale this week!! Perfect timing. I was even able to include some of these tips. Thanks so much

    4 years ago

  • ScrunchyMunchies

    Sonya Michelle says:

    Great tips, thank you! I will be building my Etsy shop this week and these tips are really useful :)

    4 years ago

  • aitchisonjessica

    Jessica Aitchison McGinley from CasesForArt says:

    I'm still a little confused about the feedback I as a seller give. Am I saying whether or not selling to that person was positive? I can't be rating my own product can I? I feel silly but I have no idea. Other than that question, this article is great and very helpful! Thank you!

    4 years ago

  • coldcode

    Mark Sheraton from ColdCode says:

    Great timing, recently made my first sale! Thanks for the helpful tips.

    4 years ago

  • CarinaMary

    Carina Mary from FishPunk says:

    I soooo can't wait for my first sale lol

    4 years ago

  • Ruvarashe

    Ruvarashe from Ruvarashe says:

    I just made my first sale!!! I did my happy dance... then wondered what to do. I am so glad I found this info. Thank you so much Michelle.

    4 years ago

  • merimages

    Mary Uhles from merimages says:

    Thanks for the helpful info!!

    4 years ago

  • lionmouse

    Jennifer Hills from LionMouse says:

    Got my first sale tonight! Thanks for the helpful tips.

    4 years ago

  • handmaderaspberry

    stacey caunt from handmaderaspberry says:

    Had my first sale today! Im so excited, im probably more excited to post it than the buyer is to recieve it! Thanks for the tips - pretty packaging goes a long way... x

    4 years ago

  • chandlerdavid

    David Chandler from chandlerdavid says:

    I never imagined how exciting it would be to get my first sale! I'm proud of everyone who stuck to their dreams and are becoming successful, thanks to Etsy! Without Etsy, we wouldn't be here!

    4 years ago

  • JunebugOriginals

    Jennifer from JunebugOriginals says:

    I guess I did something right - within a few weeks of listing I received my first order. She ordered 4 more when she received her first order. I am thrilled and glad I found this site to keep me on track! Thanks Etsy for bringing so many creative people together.

    4 years ago

  • denisoparkin

    Denis Oparkin from MasterHats says:

    Thank you very helpful!

    4 years ago

  • yenlau

    Y L from Oddyssey says:

    This is so helpful, thank you!

    4 years ago

  • thedivy

    Yuni Tisna from GoWhimsical says:

    great tips! Thank you sooo much :) That's very helpful

    3 years ago

  • CreativeCharmer

    Tereza McInnes from CreativeCharmer says:

    Very helpful, can't wait to make my first sale!

    3 years ago

  • DelightfulUpCycle

    Ashley King from DelightfulUpcycle says:

    Really appreciate the helpful tips. Just made my first sale! The coupon code is a fantastic idea!

    3 years ago

  • aaalightfan

    Sanford from NeonHeaven says:

    I'm ready..

    3 years ago

  • laurapiliero

    Laura Piliero from CardsbyTheBlueRose says:

    Great tips! Looking forward to my first sale :)

    3 years ago

  • BJTuiningaFineArt

    BJ Tuininga from BJTuiningaFineArt says:

    Unfortunately, my first customer was a scam. I had been warned previously on other sites about selling artwork and the scam artists who try to prey on first time sellers. I had set up shop, my paypal account, had listed that I was doing business within the lower 48 states because my work is large and that the shipping was free via UPS ground. The person emailed via my personal email, wanted to make a quick transaction. Claimed she was a Merchant Marine and didn't have direct access to her bank account, but wanted to make the transaction vis credit card which I had chosen not to do and wanted me to work with her own shipper. Meaning that she would have them pick it up and ship it before the transaction cleared. She was not listening or understanding anything I said. Spoke very broken English, yet claimed her name was Tanya Gibson. I refused to do business with her and flatly told her that I thought there was something shady about her business practices. I am in recovery from a TBI Traumatic Brain Injury and the business end of this is a real challenge for me, but I was aware enough to know that this was a serious case of scam. So I have temporarily pulled my paintings out of my store. I am trying to come up with something less valuable so I don't have to put up with the likes of Tanya Gibson.

    3 years ago

  • CaliPeachInc

    SHARMAINE SHANELLE from CaliPeachLLC says:

    Thank you!!! I finding very good information on here to help with my shop. As a beginner, you get overwhelmed by what all to do and get done. It is blogs such as these that simplify making miracles happen in EtsyLand. Thank you!!!

    3 years ago

  • billierae

    billierae from B2BBOWTIQUE says:

    I just made my first sale. I dont know how to do a listing inorderfor my customer to pay for it. Ive looked on the site for help and cant find it.

    3 years ago

  • faunadesigns

    Emily Emerson from faunadesigns says:

    Thanks Michelle! I just made my first sale! I tried to include some fun extra things in the package as a way of saying "thank you!" Since they purchased a holiday card, I included some holiday gift tags I have been working on.

    3 years ago

  • graceBshong

    grace kim from graceBshong says:

    i'm new seller. on my shop, traditional korean dresses. so i made my first sale. but i can't my listing on etsy. help me please..

    3 years ago

  • fabricsandfrills

    Carol-Ann from fabricsandfrills says:

    What great advice,thank you. This has also helped me think about how to describe my shipping process in my shop policies.

    3 years ago

  • Uniquedollsofchoice

    Phoebe from Uniquedollsofchoice says:

    Thanks I am looking forward to my first sale and you have given me the tools to work with.

    3 years ago

  • sunntan

    Tanja Lentzy from CardsByTanja says:

    I'd nearly pay someone to but something from me. I was thinking are my cards good enough? Will I close up shop ? Is it a waste of time and money ? I just want one sale

    3 years ago

  • OurBrand

    Katy and Kyle from OurBrand says:

    Great ideas! I am a brand new shop can't wait for my first sale

    3 years ago

  • PolishMeFreddy

    Alfredo Ramos from PolishMeFreddy says:

    I can't wait to make my first Etsy Sale. :D Thanks Michelle <3

    3 years ago

  • LindaPaula

    ANA FERNANDEZ from lindapaula says:

    I sold my first item two weeks ago and it's very exciting. Great tips, thank you.

    3 years ago

  • roxy2179

    Skyla Jewels from SkylaJewels says:

    Great Post. Thank you so much!

    3 years ago

  • happyDIYlife

    sunny wong from happyDIYlife says:

    I am a new seller in ETSY, and i do my first order as the tips said, great tips,thank you very much.

    3 years ago

  • dora2012

    Dora Wang from friendship4ever2012 says:

    I would like to ship the order fast, but sometimes the shipping service not that good, it's really annoyed the customer and me too.

    3 years ago

  • BePrettyBeBold

    Liz from BePrettyBeBold says:

    Good tips. Have done some but didn't think of the coupon code. Still have to make business cards too. I'm big on saying thank you and probably say it too much. I love getting sales. its so exciting. I also love hearing from my customers or followers.

    3 years ago

  • BePrettyBeBold

    Liz from BePrettyBeBold says:

    Also if you don't hear back from someone after you shipped the item it makes me nervous. I really want to know if they liked their purchase or if they have any thought for improvement. Have only gotten one feedback after 6 purchases. Guess I'll have to include the link and also ask. I have also been told its not bad to ask the worst someone can say is no. For instance I just sold an item and the next day started a sale on my page. Customer Satisfaction is my main concern.

    3 years ago

  • gailpenricerogers

    GPR from simplygail says:

    I love the help that you give, it is direction for me in the right way. Most of us just create, some of us know how to sell our creations and others really need help in that area. I think it helps in building confidence. Thanks

    3 years ago

  • MiiishaS

    Miiisha from MiiishaArt says:

    Thank you for the help, I have sold my first item just after two days on Etsy. Pleasantly surprising!

    3 years ago

  • lissy7rose

    Melissa Scott from WinsomeCharms says:

    Thank you so much for the great advice! I love selling on Etsy! Its so fun and easy!

    3 years ago

  • LuxoriaVintage

    Luxoria Vintage from LuxoriaVintage says:

    Thanks for this! Very much appreciated! :-)

    3 years ago

  • Teakenna

    Tami from Teakenna says:

    Just made my very first sale and am glad to say that I did it all right without reading this first :D Thank you everyone for all of the wonderful tips!

    3 years ago

  • jenniferhelms4

    Jennifer from jenniferhelms4 says:

    I am in the process of making my first sale but realized I do not know how to list a custom item.

    3 years ago

  • rnewsome1

    R Newsome from BabyGiraffeGifts says:

    I just made my first sale! It is like everyone says, "very exciting." After 2 months of watching my emails and conversations, the email appeared in my inbox out of no where. The customer wanted me to overnight the item to her. It was late in the day and I knew I could not make the post office. I went to the UPS store. The prices were crazy. I informed the customer, I would get an estimate and take it to the post office in the morning. Turns out my estimate was way off. It cost $71.85 to overnight. I only charged her $40 for shipping. I incurred the additional money.

    3 years ago

  • bertsch2

    Kathy from KandLMinkeeDesigns says:

    Just made my first sale...... And yes I was doing the happy dance!!! But at the same time a little frazzled, not sure what to do now or how to handle it professionally. Thanks for the great advice and will definitely using it! Great site

    3 years ago

  • MargosCrafts

    MargosCrafts from MargosCrafts says:

    Just had my first sale a few days ago! I jumped up and down. This is great advice. It took me forever just to get my stuff listed....... now I am ready for the real fun, finding every way possible to promote my Etsy store and come up with more original pieces.

    3 years ago

  • tornbergjohanna

    Johanna Tornberg from JooJewellery says:

    Thanks! Good to know! I just started my webshop today and I am hoping for lots of sales in a near future. Best Regards from Joo jewellery, Stockholm, Sweden.

    3 years ago

  • DreamsonpaperToronto

    Laura Velasquez from DreamsonPaperToronto says:

    Thank you very very much. Great advice!

    3 years ago

  • CSKrafts

    CSKrafts from CSKraft says:

    Very helpful, thank you!

    3 years ago

  • PeachesandSunshine9

    Lynnicia from PeachesandSunshine9 says:

    Great tips! Also, don't forget to include the receipt if it is a normal order and not a gift order! I forgot to print and add the receipt on my first sale (blushes). :)

    3 years ago

  • kdonofrio57

    Kathy from JessieKateDesigns says:

    Great info! I do use pretty packaging for my customers and include a thank you note to show how much I appreciate them and the business they gave me!

    3 years ago

  • PillowPanacheDesigns

    Terry Kral from FrenchGardenPillows says:

    Help! I just made my first Etsy sale and was promoting FREE shipping through the end of August. The customer was charged the shipping fee and I need to credit it back. Does anyone know how I can do that through Etsy or should I send a refund check with the package? Also, how would I avoid that problem through the end of the promotion?

    2 years ago

  • pavelkolba

    pavel kolba from DreamcatcherPaD says:

    Goods will not be displayed anywhere is a mistake.

    2 years ago

  • marianraft1

    Marian Raft from LoveArtPhotoCrafts says:

    I just got my first order and am so excited. This information will really help. Thank you so much.

    2 years ago

  • jonesoperations

    Scott Jones from MZBETZY says:

    Thanks for the advice Michelle. Just started with Etsy and there is alot to learn!

    2 years ago

  • meredithamand

    meredithamand from ThePaperyCraftery says:

    I haven't really done too much marketing yet, so I don't have a ton of views, but I'm working on it and I'm very excited to be here! Thank you for the tips!

    2 years ago

  • cjefferi

    Christine from TwoChihuahuas says:

    Great article! I just recently opened my shop and got my first sale! I was so excited, and I completely agree that every customer should be treated like your first. That's something I'm going to strive for...along with great packaging. After all, it's your customer's first impression of the quality of your work. Thanks for the advice!

    2 years ago

  • Sanesia

    Sanesia Tillman from EdensTreasure says:

    Awesome advice!!

    2 years ago

  • sookchom

    sangduan sookchom from Sangduancrochet says:

    thank you for your tips.I just have frist order from my customer also

    2 years ago

  • hhzzz

    Yana from NatComfort says:

    Thanks for the tips! I hope i will have my first sale very soon and follow what you said. Great advice!

    2 years ago

  • bunnynicky

    kathrine narducci from KathrinesArtFair says:

    Had my first sale today yipppppieee I almost fell off my chair . Its exciting to be appreciated

    2 years ago

  • kristabrandfogt

    Krista Brand Fogt from KindForest says:

    Thanks for this! Makes everything seem less intimidating just staring out. Does anybody print invoices to send with shipments?

    2 years ago

  • MysteryCraft

    Elizabeth Mcgregor from Cantercraft says:

    Thank you Michelle. These are terrific ideas.

    2 years ago

  • ABFerry

    Ashley Ferry from BlackWarriorWeave says:

    Thanks you for these tips! I got my 1st sale today!! Ahh!! So excited!!

    2 years ago

  • autumnferrer1

    Autumn Ferrer from BowDizzy says:

    Great idea:)I agree packaging is very importat.

    2 years ago

  • KatysTreasure

    Katy from KatysTreasureChest says:

    Great idea Jess.

    2 years ago

  • ewaklu

    Vintage-Me-Now STUDIO from VintageMeNowStudio says:

    Looking forward to my first sale... :)

    2 years ago

  • verydelightfulthings

    DelightfullyRenee from VeryDelightfulThings says:

    Great tips, Michelle. Thank you. I just made my first sale and this was very, very helpful.

    2 years ago

  • DJSnyder

    DJSnyder from EcoHandknits says:

    Thank you for the tips especially on the follow up part! I just made my first sale on December 2nd! I shipped it on the 3rd and she got it on the 7th. I was so excited!!! I love having a shop on Etsy! There is a wealth of information available and so many helpful sellers. Thank you everyone.

    2 years ago

  • klofton724

    Kelsey Lofton from EastStitch says:

    This is some great tips! Thank you!!

    2 years ago

  • designbysalazar

    Edgar Salazar from printbysalazar says:

    Nothing but great stuff thanks!

    2 years ago

  • shijunart

    Shijun from ShijunArt says:

    Great idea, thanks!

    2 years ago

  • BodyMindBlend

    Maryfer Sosa from BodyMindBlend says:

    Thanks for sharing these tips

    2 years ago

  • latitudesisters

    Linda and Heather from LatitudeSisters says:

    I'm looking for help when things do go as smoothly as you expect. For example, I have someone who wants two items from my store but they have not paid for them. What do I do? She emailed me at 6:09 this morning and I did not see the email until 10am. Now I can't get a hold of her. Do I take the items off the store, if I do how does she pay for them? Where can I get help for question like this? I have ran into a lot of things that have not gone as smooth as the instructions on Etsy expects them to go and I'm wondering where or who to ask these questions. Thank you for any help you can give me.

    2 years ago

  • sofiaabreu8

    Sofia Abreu from MehlBoutique says:

    Great post, thanks! Looking forward to my first sale!

    2 years ago

  • cyan8984 says:

    Great advice!

    2 years ago

  • mayfairmagpiebride

    The Mayfair Magpie Co from TheMayfairMagpieCo says:

    I'm new to Etsy and I launched my little shop a few weeks ago, thank you for the great tips, hopefully have my first sale soon :-)

    2 years ago

  • oumphare

    Edvena Edvena from Edvena says:

    Very useful tips, Thank you!

    1 year ago

  • gematkinson2

    Gemma Atkinson from FloriographyFortunes says:

    Great tips thank you, I just received my first order last night and am on my way to post it!

    1 year ago


    MOO POINT from shopmoopoint says:

    Very helpful tips! Thanks a bunch!!! :)

    1 year ago

  • mockhnd

    Niran Mock from HandyMock says:

    great article

    1 year ago

  • VintageFamilyTree

    Jillienne from TheVintageFamilyTree says:

    Thanks for the great advice. Just had my first sale and am looking forward to developing some creative and thoughtful packaging tonight!

    1 year ago

  • sumitaholmes

    Sumita Holmes from ZestyBellaCA says:

    Just made the first sale today! Hoorayyy!!! Your article is very helpful Michelle :)

    1 year ago

  • Kbotten50

    Katina Botten from BeadsAndBeadweaving says:

    I just made my first sale, and I was so excited. I messaged the buyer right away and told her when I would mail it out (first thing Monday morning), then I went and bought some beautiful tissue paper, stickers, a Handle with Care box. Tip: I always like to throw in little extras that I have made, example: earrings to show appreciation. A little note as well thanking you for her purchase. Thanks for all the above tips that I have read, very helpful as well. Miss Katina

    1 year ago

  • jackytrahan

    Jacky Trahan from JackyInABox says:

    This is a great post! I only wish it had been around when I made my first sale! :D When I made my first sale, I went nuts! I had no idea what to do, but I sure was happy! :D LOL! And I was thinking to my self I need some help, and :( But now I thing I'm going to fallow this post. :) Thank You

    1 year ago

  • mkjcatchings

    Melissa from BeadorableBoutique says:

    I have yet to sell my first item in my shop. But reading this article gives me hope and patience. I cannot expect overnight success. Very helpful tips. I can't wait to make my first sale. I wanna make this shop my full time job and I'm gonna work hard to get there. thank you for the article :)

    1 year ago

  • irinanmakhina

    Iriny M from LuxoSilk says:

    How long does it take to get a first sale from the day when you opened your shop?

    1 year ago

  • katiedeckert

    Katie Deckert from BeautyForAshesDecor says:

    This is great! And so useful! I am excited to implement some of these tips today!

    1 year ago

  • jelechop

    Jelena Čop from TheHungryEyes says:

    I just made my first sale today!!! Thank you Michelle for a great article, it's truly helpful! :-)

    1 year ago

  • nicolepj13

    nicolepj13 from LunaSisterVintage says:

    So today I very roughly started my etsy shop. I listed 2 items, with not so great pictures and quickly gave up, saving this big project for another day. However several hours later, I was contacted saying I made a sale! The item was priced high, at about $100. Since I am brand new to this... does this seem legit? Iam not sure if I should ship and hope for the best? So many questions... any help would be greatly appreciated!

    316 days ago

  • Bjeanuine

    Brittani Kaigler from Bjeanuine says:

    Thank you for this article it just helped me a lot. I just made my first sale and I am so excited ! :)

    279 days ago

  • angellatorre1960

    angel latorre from latorreangel says:

    How do I know I am paid?

    73 days ago

  • Fayune

    Leah Cusick from SassyPantsClothShop says:

    That's what I'm wondering too Angel Latorre... I got an email saying I have a pending sale and to not send it till it's processed... How long does that take??

    53 days ago