Shop Etsy

Inside Etsy HQ: Imaginative Phone Booth Decor With Zooguu

Jun 9, 2010

by Zooguu

Etsy.com handmade and vintage goods

JB_bio.jpgIn early 2010, Etsy approached Jen and Brian Gubicza of Zooguu to help re-imagine three identical spaces in our offices, which became our phone booths. What resulted were three unique rooms, each with an individual theme. Zooguu proposed the concepts and handled every aspect of the installation. They spent nine weeks painting, hammering, sawing and sewing through the project with enthusiasm, and we at Etsy love the result! Make sure to read about Brian’s giveaway at the end of the post.

When it came to sourcing materials, we visited Build-It-Green in Queens, junk shops and antique stores, and even discovered some curbside treasures. From the tin ceilings (handmade in Texas) to the cabinet pulls (Etsy vintage), we wanted to celebrate Etsy and what it stands for. We made sure each room was a different experience for the Etsy employees, and when the doors were closed, created the feeling as if they had traveled to another location or dimension.

plush_room2.jpg

Room 1: The Giant Plush Office
Jen: Since the rooms were small (5’x7’) I wanted to play with scale and create a space that felt as if the person inside had shrunk, very much like an Alice in Wonderland experience. Since it’s in an office, the room is filled with original, over-sized, plush office supplies including a typewriter, cuckoo clock, telephone and of course a red, Swingline stapler. The vintage office supplies for sale on Etsy served as inspiration for many of the plush objects.

villain_room.jpg

props_copy.jpgRoom 2: The Villain’s Lair
Brian: For this room, the goal was to create a villain’s lair — where the Etsy employee actually became the villain. I was inspired by the Flash Gordon serials of the 1930s. It features a streamline art deco style with custom furniture. The Lair comes complete with cape, helmet, raygun, doomsday device, and many other tools of villainy. Every detail is in place, right down to the newspaper clippings and magazine covers, featuring the villain’s inventions and exploits.

 

telephone.jpg

Room 3: The Phone Booth

Brian and Jen: Each of us got to design our own dream rooms, so we collaborated on the third and created a space that had something for everyone. Since these little rooms primarily function as private phone rooms, Jen made the entrance door resemble a British phone booth. Once inside, the walls are lined with custom cabinets, behind which are works from a variety of artists, along with toys, bits of pop culture and other surprises. We sourced many pieces from Etsy sellers. The cabinets were all built using leftover materials from a local carpenter that were headed for the dumpster. The idea for the cabinets came from wanting to make an interactive space and to add an element of surprise and discovery.

This project was unlike anything Zooguu had handled before. It was aRobot.jpg dream-like undertaking, during which we learned many new skills. We hope that the people of Etsy enjoy the rooms and we thank them greatly for the opportunity to work on such a unique project!

Special Giveaway — Brian is currently running a giveaway on his blog. One randomly selected entrant will be chosen to receive an original hand-cut wood illustration featuring the Electrobot from the Evil Villain’s Lair.

Thanks again to Jen and Brian for their creative contribution to the Etsy office! Do you work in an adventurously decorated environment? Tell us about it in the comments below.

More Articles on Etsy’s Brooklyn Home | Read About Our Berlin, Germany Office

214 comments

  • michelemaule

    michelemaule said 7 years ago

    LOVE LOVE LOVE the giant plush typewriter!! So cool!!

  • Hammermann

    Hammermann said 7 years ago

    That booth is so cool! The Royal Blue Typewriter looks like the one in my shop.

  • PoPkO

    PoPkO said 7 years ago

    i want to see whats behind the blue doors! great work jen & brian! these look really fun.

  • Ayca

    Ayca said 7 years ago

    I love typewriter!Thanks for sharing :)

  • HibouCards

    HibouCards said 7 years ago

    That's really really cool! love the life size plush room, I'm all about plush and if I had it my way everything would be plush :)

  • StarRedesigns

    StarRedesigns said 7 years ago

    Super cool! Very inspiring considering I am remoldeling a few rooms of my house at the moment.

  • Mattie714

    Mattie714 said 7 years ago

    I think the Villan room is the funniest thing ever! I love it!

  • papercutworks

    papercutworks said 7 years ago

    I'd love to be a fly on the wall of the The Villain's Lair! :-)

  • ThePixels

    ThePixels said 7 years ago

    love it!!!!

  • chrischappellguitars

    chrischappellguitars said 7 years ago

    What I like is the Villain's command center's video and radio console...TUNE IN, EARTHLINGS!

  • 5teapots

    5teapots said 7 years ago

    I love it! It's all so cool!

  • urbanknitfits

    urbanknitfits said 7 years ago

    LOVE THIS! and nice including that cute cookoo clock!!

  • TwistedCrystals

    TwistedCrystals said 7 years ago

    That typewriter is so cute :)

  • HandcraftedorVintage

    HandcraftedorVintage said 7 years ago

    Love cabinets like this. And I want to know what is behind the blue doors too! :o) The typewriter is stunning.

  • terminy

    terminy said 7 years ago

    The Giant Plush Office is amazing!!!!! Fantastic!

  • Morado

    Morado said 7 years ago

    Love the plushie room!! i could bounce off it's walls :D

  • kateblack

    kateblack said 7 years ago

    Nice work, Jen & Brian!

  • INKhandcrafted

    INKhandcrafted said 7 years ago

    Wow! The Villain's Lair is super cool! I especially like the Phone Booth. I don't know why ,but red phone booths have always been fascinating to me:)

  • lcarolla

    lcarolla said 7 years ago

    I walked by these on my way to craft night a while back and poked my head in. They are super cool in person too! I wanted to touch everything in the plush room but refrained for fear of being kicked out. At the time only the first two were finished, so I'll have to go back and be nosy while I get my craft on.

  • WoodlandBelle

    WoodlandBelle said 7 years ago

    So fun! I love how Etsy has infused creativity within every square foot of its headquarters. The phonebooth door is brilliant.

  • bylynnkrestel

    bylynnkrestel said 7 years ago

    now i want a room like that in my house..! too cute!

  • sacredstonesngifts

    sacredstonesngifts said 7 years ago

    Love the cuckoo clock!

  • randyjhunt Admin

    randyjhunt said 7 years ago

    I just finished up a meeting in the Villain's Lair. I can attest: these rooms are the jam!

  • elizabethwrenvintage

    elizabethwrenvintage said 7 years ago

    Everything is so FUN! The German Cuckoo Clock is my favourite :-D

  • chromalab

    chromalab said 7 years ago

    Jen and Brian rule!

  • 1AEON

    1AEON said 7 years ago

    Nosferatu and Shakespeare is genius! haha! great job!

  • candacejean

    candacejean said 7 years ago

    FUN little rooms! Thank you for sharing! I'll bet they're way cooler in person.

  • AmityUK Admin

    AmityUK said 7 years ago

    Wow! Brilliance!

  • tascha

    tascha said 7 years ago

    I love that softie typewritter!

  • specimen7

    specimen7 said 7 years ago

    I REALLY want to see what's inside those blue cabinets! The Villain's Lair is my fave.

  • TaylorsType

    TaylorsType said 7 years ago

    very cool - I like it!

  • jahollier

    jahollier said 7 years ago

    I think all three rooms are wonderful! Great job to the artists and great job to Etsy for being so wonderfully supportive!

  • NFergusonJewellery

    NFergusonJewellery said 7 years ago

    Good fun! I love it!! :)

  • TipsyTimeMachine

    TipsyTimeMachine said 7 years ago

    The Villians Lair is our favourite, we love Art Deco and Flash Gordon. Oh, to sit there and play Ming the Merciless! What is behind the blue doors, don't keep us in suspense.

  • anee Admin

    anee said 7 years ago

    These rooms are so awesome, I'm considering comissioning a giant plush sofa from Zooguu for my apartment. Oh! Giant plush bed! Hmmm. And like lcarolla mentioned, those of you who live in NY can see our phone booths live when you come to one of our Craft Nights: http://www.etsy.com/storque/search/title/craft-night-brooklyn

  • EllenKatherine

    EllenKatherine said 7 years ago

    is this so that people have interesting things to fidget with while they are in meetings and doing business?

  • VintageTribe

    VintageTribe said 7 years ago

    Fun! Love the Villians Lair!

  • UNAshop

    UNAshop said 7 years ago

    LOVE plush booth! Typewriter and CooCoo!!! Congrats Jen and Brian !

  • ShebboDesign

    ShebboDesign said 7 years ago

    wow! Giant plush typewrite is suppeerr!!!

  • ShebboDesign

    ShebboDesign said 7 years ago

    I meant typewriter :)

  • QuercusSilver

    QuercusSilver said 7 years ago

    Fabulous, yes, very.

  • SarahSays Admin

    SarahSays said 7 years ago

    These rooms are amazing! :)

  • Zooguu

    Zooguu said 7 years ago

    Thanks for your comments! Behind the blue doors are various surprises ranging from a real bug (like the one in the related items) to illustrations, to a view master, to LEGOs. One door contains a key that unlocks another door, etc. That room is all about play and discovery. :)

  • BirdonWireStudio

    BirdonWireStudio said 7 years ago

    EGADS! I love the plush room. I love the PLUSH CUCKOO CLOCK! Holy moly.

  • creativityismessy

    creativityismessy said 7 years ago

    So creative! I love the plush office... totally cracks me up!

  • megrat7

    megrat7 said 7 years ago

    I feel inspired! I wish I had a house to decorate!

  • matouenpeluche

    matouenpeluche said 7 years ago

    Wow wow!! Very stylish and fun! I love particularly the "soft" type writer!

  • undermyfeet

    undermyfeet said 7 years ago

    Plush and blue is cool even in the smallest room.

  • poplovedesigns

    poplovedesigns said 7 years ago

    Such a great project, I'd DIE for my bedroom to be entirely plush! Great job, it looks like it was a lot of fun! <3 Andrea

  • actionjackson

    actionjackson said 7 years ago

    I LOVE the all plush room! The villain's layer is also quite clever.

  • mosaichick

    mosaichick said 7 years ago

    Diggin the plush business!

  • baconsquarefarm

    baconsquarefarm said 7 years ago

    Clever~clever..... how fun of a project....great job well done.

  • mazedasastoat

    mazedasastoat said 7 years ago

    Sadly, those iconic red phone boxes are being phased out by British Telecom... apparently they're not vandal-proof enough! The good news is that several villages in my area have been allowed to buy their phone box to preserve the look of the place... although the actual phone is taken away & housed in a modern phone box somewhere else! LOL I wonder why the rest of the world thinks we're crazy!

  • Vanittas

    Vanittas said 7 years ago

    The first photo is totally cute. I love it!

  • kgeeme Admin

    kgeeme said 7 years ago

    I have to resist making collect calls to my mom every time I pass that giant phone.

  • adrienneaudrey

    adrienneaudrey said 7 years ago

    This is RAD! feels kind of like toontown at Disneyland!

  • factorygirlashli

    factorygirlashli said 7 years ago

    Love it! So fun and inspiring.

  • corrnucopia

    corrnucopia said 7 years ago

    Love the imagination & creativity that went into designing these spaces. The details in the giant plush office are fabulous and make me giggle ~ Happy surprise to see my red swingline smiling at me!

  • maggiemaevintage

    maggiemaevintage said 7 years ago

    love the purple cape..great imagination!

  • Chuletindesigns

    Chuletindesigns said 7 years ago

    Very smart and creative! :) I love them!

  • tomatored

    tomatored said 7 years ago

    thanks Jen and Brian! love the typewriter!

  • polkadotmagpie

    polkadotmagpie said 7 years ago

    Fun piece! I can't decide which I like best. I am leaning toward the cape. :-)

  • recycledwares

    recycledwares said 7 years ago

    the plush typewriter is great.

  • NicoAndMooMoo

    NicoAndMooMoo said 7 years ago

    HAHAHAHAHA the cuckoo clock is brilliant! :D

  • artwithallie

    artwithallie said 7 years ago

    Holy snappin catfish Batman...looks like we've been...uh...renovated!!

  • WeeBindery

    WeeBindery said 7 years ago

    I love it! You have too much fun at work!

  • akcArt

    akcArt said 7 years ago

    Very, very cute!

  • erinschock

    erinschock said 7 years ago

    What an experience. They did a fabulous job. Great work! I want to hang out in the villan room!

  • blueskyclouds

    blueskyclouds said 7 years ago

    Simply amazing!!!!!!!!!!!!!!!!!!!!

  • shellsherree

    shellsherree said 7 years ago

    That plush cuckoo clock is adorable! Jen and Brian have done an amazing job ~ this is exactly the kind of handmade/quirky vibe I'd expect to see inside Etsy. Is it hard to prise people out of there?

  • ZZsROCKnRECYCLABLES

    ZZsROCKnRECYCLABLES said 7 years ago

    This collection ROCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • GoodGriefGlass

    GoodGriefGlass said 7 years ago

    Very creative! Good work.

  • SpackleTheGap

    SpackleTheGap said 7 years ago

    So stunning....I love the bright vibrant colors

  • maycouture

    maycouture said 7 years ago

    Brilliant!!!

  • isewcute

    isewcute said 7 years ago

    That is amazing! I love the whole dang thing!!! :o)

  • miriadmoni

    miriadmoni said 7 years ago

    Love your imagination!

  • thelittlemarket

    thelittlemarket said 7 years ago

    yeah!!! love it all, especially the cuckoo clock!!!

  • bertiescloset

    bertiescloset said 7 years ago

    so in love with the typewriter

  • nowonder

    nowonder said 7 years ago

    If all phone boths where as stylish they would be everywhere! So creative and beautiful!!!!!

  • reiter8

    reiter8 said 7 years ago

    These rooms are amazing! Jen and Brian are so creative. The amount of detail in the villains liar is staggering and very humorous, Jen's ability to make anything plush is an art in itself. Oh, those lucky Etsy employees! Fun, fun, fun.

  • gertuine

    gertuine said 7 years ago

    oh what I would give to have them come and redo my office...wooowww what fun. I do have to admit that the plush phone booth is my favorite. Reminds me of playing super mario brothers 3: I always loved the giant world, where everything was so much bigger than Mario. It was so fun. Weee!!

  • Tarapparel

    Tarapparel said 7 years ago

    Love the Plush room, especially the typewriter!

  • lisudesigns

    lisudesigns said 7 years ago

    OMG, that typewriter is just tooooooooo cute. I absolutely love it.

  • lisudesigns

    lisudesigns said 7 years ago

    wouldn't it be nice to work there?

  • lemonring

    lemonring said 7 years ago

    How cute~~~!!! Zooguu is "Robert Sabuda" in dolly world! Amazing~~~!!!

  • BabongoHome

    BabongoHome said 7 years ago

    Can I come work for you guys, love these rooms! You did a wonderful job. Love the plush typewriter !

  • LittleWrenPottery

    LittleWrenPottery said 7 years ago

    I love the plushie office looks so soft and tactile! Crazy office rofl.

  • bedbuggs

    bedbuggs said 7 years ago

    Awesome!

  • BeeDifferent1

    BeeDifferent1 said 7 years ago

    so cool

  • MsPremiseConclusion

    MsPremiseConclusion said 7 years ago

    Oh, that's wonderful! I want an office like that too. I can just imagine answering a phone with a comically oversized, plushie receiver!!

  • bhangtiez

    bhangtiez said 7 years ago

    What great fun this must have been to create. Great ideas!!

  • deetsy

    deetsy said 7 years ago

    Now I want to be a villain!

  • EnchantedAcresDesign

    EnchantedAcresDesign said 7 years ago

    Really cute, I like the plush cuckoo clock and I would like to see behind the blue doors.

  • designlab443

    designlab443 said 7 years ago

    All three rooms are so cool... being a plushy maker myself I lean to that room. But the villians room is so slick, love that also! Nice work!

  • daisyberry

    daisyberry said 7 years ago

    How creative =)

  • PersephonePlus

    PersephonePlus said 7 years ago

    These are charming, of course...completely charming...But are they to be actual customer service spaces? I can't see any actual, usable equipment! Please tell me this is just art?

  • PersephonePlus

    PersephonePlus said 7 years ago

    (er..Not that Art for art's sake isn't valuable....just wanna make that clear..)

  • NaomiTerblanche

    NaomiTerblanche said 7 years ago

    now I love this creativity, but it also may explain why when you want answers they seem very "uh hum" non existent to the problem you are wanting cleared! Could the money have been put toward a "real" communication room????

  • niftyknits

    niftyknits said 7 years ago

    I'm staggered that everyone likes these. Seriously? My kids would have loved them to play in when they were 5, but are they really work environments for adults? Adults that we want to take our queries seriously? *hides behind sofa*

  • lilabelledesign

    lilabelledesign said 7 years ago

    cute cute cute

  • uknowuneedanother

    uknowuneedanother said 7 years ago

    You're joking, right? So, where is the promised phone support? These don't exactly strike me as functional!

  • crownofrue

    crownofrue said 7 years ago

    I'm all for a fun workplace, and these rooms are really great in their own right, but I would have preferred to see them after some of our other concerns have been dealt with - like customer service. Great job, designers! Not so much, Etsy. Priorities.

  • dottedwithhearts

    dottedwithhearts said 7 years ago

    "That room is all about play and discovery. :)" wait, are these supposed to be the actual rooms for phone support? play and discovery? Thats more like something for children. my kids would love to play in these, and while they are cute and rad looking, i wish we could just get real phone support

  • HeathensHearth

    HeathensHearth said 7 years ago

    They are adorable. But like others, I'm kinda left scratching my head as to how these rooms are geared toward anything other than play. And there is no indication of when we might actually be getting real phone support. I shudder to imagine the amount of phone equipment and technical upgrades that could have been purchased with the money used for decorating the rooms.

  • thebluekitteh

    thebluekitteh said 7 years ago

    Amazing plush work! Yes great fun spaces, but i am with the last few commenters..how are these going to be useable, practical spaces to operate a business? Or is the phone support still in progress? Kudos to the artists though:)

  • mjboutique

    mjboutique said 7 years ago

    Is this a joke? Etsy spent nine weeks making "phone support" and it's a frigging joke to them?

  • WireYourWorld

    WireYourWorld said 7 years ago

    Please tell me this is some sort of sick joke on sellers. Where is the functionality? 9 WEEKS? You HAVE to be kidding. A weekend should have sufficed for purposing those rooms to serve the sellers. I'm disgusted. This is where my fees are going?

  • WireYourWorld

    WireYourWorld said 7 years ago

    Wait I reread. These are private phone rooms? For employees to chitchat on private calls on MY time? Thats even worse. Please get real. I don't expect it though since it hasn't happened in 5 years. I work at home and don't have time for personal calls. I expect my employees, ETSY to work just as hard. Still disgusted.

  • ananemone

    ananemone said 7 years ago

    That's adorable. My daughter would love a room like that, if I had nine weeks to devote to it. Does this mean there's a number I can call Etsy Support at now? If not, what's the point? If so, what's the number?

  • Goobeetsa

    Goobeetsa said 7 years ago

    Thanks Everyone for the words of encouragement these past few days. I enjoyed reading all the comments.

  • stellaloella Admin

    stellaloella said 7 years ago

    Etsy's main offices are in one giant room where everyone works together. Great for collaboration, but sometimes it can be hard to have a one-on-one phone conversation. These phone rooms are for when staff need to have private business calls. We're also investigating offering support by telephone in the future, in which case these rooms will come in handy during the early stages to ensure every member's privacy is upheld. While the design of the rooms is creative and fun, I assure you, they are totally functional as well. Jen and Brian took care to consider that this is a workspace in addition to an artistic installation. The rooms have working telephones (just not shown in the photos) and staff can easily bring a laptop into the room to work.

  • WhimsicalFantasies

    WhimsicalFantasies said 7 years ago

    If these rooms are for handling customer service calls, then this explains a lot about Etsy customer service and why it’s so appalling. If these rooms are for Etsy employees for private phone calls, then this explains a lot about the maturity of Etsy and it’s employees. Etsy should be completely embarrassed by this.

  • zoijioz

    zoijioz said 7 years ago

    I see. So when Rokali said: "Offering phone support is a huge [place for improvement]. And so we actually have three little phone booths here, I’m in one of them right now and we’re setting them up so you know we’re setting up the calling system and we’re hiring a couple people who have experience with that. We have a couple people here who have experience with that so phone support to me is gonna, in terms of the responsiveness of support, trump everything." I thought he meant that they were going to be installing a lot of good technology for the phones and computers so that our problems could be solved quickly... Turns out all that time (and money?) was spent making it pretty and honestly not very functional (or comfortable) looking? I agree that they did a good job decorating and it looks very nice, I'm not knocking that. But when sellers not just want but NEED so many things that they've been asking for and then this comes out, how is that supposed to make us feel? I would love to go to work at a place that's fun, but it seems like Etsy more often forgets that they're a business first. -Z

  • mjboutique

    mjboutique said 7 years ago

    We've been hearing about these phone booths for a while. I think that generally the Etsians are outraged because it turns out that it's not phone booths, and phone support for US. It's phone booths, and phone support for the Etsy staff members. Is there EVER going to be an ACTUAL support number?

  • HeatherRothStyle

    HeatherRothStyle said 7 years ago

    I like style and design with a sense of humor and fun!

  • ananemone

    ananemone said 7 years ago

    This seems like a bad idea for an article. Sellers don't want to know that their listing fees are going to a 9-week redecoration of a cute room for private calls of Etsy employees, and buyers don't want to be shown that there is something more important to Etsy than getting phone support, and that that something is an adorable little room for private phone calls of Etsy employees.

  • NightSkyJewelry

    NightSkyJewelry said 7 years ago

    OK, is this for real? Instead of working on a system where we could call and get support, you've been spending time and money on rooms suitable for children, so you all have space to make private phone calls? How does this help us, the people who are paying you? I really must be reading this all wrong, it's too ridiculous to be true!

  • PersephonePlus

    PersephonePlus said 7 years ago

    These are cute. They are. ...And, having come from the computer animation world, I know that arty, charming work environments are very modern, and very nice...especially for animators, who practically live at work and need some of the comforts of home... Boy oh boy though....given the state of need here regarding customer service, etc....the begging that sellers have done for this... "Discovery and Play"?...Hey, I am all for it. But this is a multi million dollar business....and you have to at least come across as serious, focused, and professional first....before you can wear a cape and play Dr. Evil. I fear this might have not been in good taste to share, right now, given that so many sellers are going to look at this and think..."Wow...there's my fees at work!). Saddest part? In all honesty? ... I fear even writing any of this. I truly do, because I fear losing my shop...which is a full time occupation for me, with a full time income. (at least until recently..) Etsy......there are fully invested, hard working lives of people hugely enmeshed in your business, and counting on you to be grownups. Art and play is good...but please treat us as if we are priority one...we deserve that..please?

  • chinacherie

    chinacherie said 7 years ago

    show places but certainly not serious work environment. i've worked in corporate america and it never looked like this.

  • PetitPoulailler

    PetitPoulailler said 7 years ago

    Good grief.

  • AuntNancysSoap

    AuntNancysSoap said 7 years ago

    Cute. Are they suppose to be usable rooms??? For genuine customer support??? Don't you at least need a real phone and a pad of paper? :) Although they are cute, I can't imagine spending more than a couple of minutes in one. Not very comfy looking. How can anyone be pleasant to customers if they are not comfortable? Or am I missing something?

  • PersephonePlus

    PersephonePlus said 7 years ago

    Zooguu's work is rockin, by the way. Really adorable. I hope this is clear and SEPARATE from an possible criticism that might be said. I think we all agree? I would hate for the artists, who are extremely talented and who obviously put a great deal of work into these, were hurt in any way.

  • NightSkyJewelry

    NightSkyJewelry said 7 years ago

    Oh yes, I totally agree, PersephonePlus. The artists are very talented and they came up with cute ideas, and made them come to life. If we had the numbers to the phones in those cute rooms, I doubt anyone would be complaining.

  • eclipse

    eclipse said 7 years ago

    Yeah um they look cute and stuff but...weren't these supposed to be used for customer support? Telephone support? Is there any chance of that ever happening or was it just a room to decorate and make it cute?

  • angelstuff

    angelstuff said 7 years ago

    Great job by the designers! Another etsy FAIL, though. "Private business calls"? As many as three at a time? I get that etsy doesn't really care about its buyers and sellers, but to thumb your noses at us this way... well, that hurts. And it makes you look unprofessional - not that you care about that. Seriously, though, you can introduce a childlike element into the way you do business without being childish. Well, maybe etsy can't, but other companies can, and etsy could learn something from them.

  • angelstuff

    angelstuff said 7 years ago

    ... and by other companies, I mean places like Google and EA.

  • PersephonePlus

    PersephonePlus said 7 years ago

    Pixar comes to mind.

  • Bijoutiful

    Bijoutiful said 7 years ago

    LOL!!! LMFAO. OMFG. What a JOKE. Great job by the designers is right, but MAJOR FAIL for Etsy. Should we really have expected more, though? WHAT A JOKE! LOL!!!! LMFAO. Thanks for the laugh.

  • kimikal

    kimikal said 7 years ago

    At least we know you're working hard? Maybe not working hard at running the site...but as least you're not sitting on your bums all day playing scrabble like we think you are... =(

  • AnnieHowes

    AnnieHowes said 7 years ago

    Cute. No doubt made by talented people. I'm just...wow. What a practical solution to a serious problem. This speaks volumes.

  • giapet

    giapet said 7 years ago

    Unbelievable! Etsy Fails once again. Nothing against the designers of these rooms...just Etsy's decision to use fees and 9 weeks on "play phone rooms" instead of concentrating on the need for real grown-up phone support. It's actually quite disgusting if you think about it.

  • indiejewelrydesigns

    indiejewelrydesigns said 7 years ago

    Zooguu, I think these rooms are absolutely amazing! But, Etsy, what were you thinking? Where is the real working telephone, a headset or two, and a laptop? Oh, and also a telephone number for sellers and buyers to call??

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    i'm really confused. so, are we going to get phone support now? or is etsy's focus on making interesting offices or something? is that where etsy's going? maybe some resources can go toward getting rid of long time resellers? i really don't know what's going on.

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    stella, we have been told for a long time that phone support is coming. you said etsy is "investigating offering support by telephone in the future," so in the past 6 months no steps have been taken to move toward providing phone support? i'm really confused. etsy said one thing, but it appears it has changed its mind but didn't bother to notify us?

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    and i want to know why my friend, who has followed all of etsy's tous, has suddenly had all of her items deleted without notice. a reliable seller. brick walled. no notice, no reason.

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    and she didn't have any overdue fees either.

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    ...and all of a sudden i got an email from etsy telling me i am breaking a rule which i am not breaking. why did this happen right after i spoke up? what is going on?

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    and now you've shut down my shop. thanks etsy. really. wtf? this is insane.

  • Bijoutiful

    Bijoutiful said 7 years ago

    Another thing that speaks volumes is that all of my items were deactivated today. (Hi, April!) I AM fully compliant with the TOUS, and have had offsite links to my website with totally different items for some time now...They have been there for weeks and weeks now, and were there when I was in the forums posting and discussing one Etsy monstrosity after the next. So, this article blew my lid today, and I still fail to see how this is any sort of real positive change. And where is the telephone number again? Really--no sarcasm here. I could do with that telephone number right now. Once about 2 years ago, I got an email from an admin telling me that I had pictures of other items for sale in the shop within each listing, and that this was against the rules. I wasn't aware of the rule, thanked him for letting me know, removed the offending pictures, and promptly went and read the entire TOUs like a good girl, and like I should have done earlier. Since then, all I've ever done was beg and plead for the changes we need. Then when that proved to be in vain, I started getting frustrated, then the frustration turned into anger and I just can't bite my tongue when I'm angry anymore. I got no warning whatsoever this time. I sent an email to support, and 15 mins. later, I get the form letter informing me that I'm illegally linking offsite. Well, I'm not. Do your homework, please, Etsy and then get back to me and let me know if we're breaking up. I'd much rather not wait for 2 going on 3 weeks like the last time I asked for help.

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    i was also just muted in the forums. i don't know what etsy would have a problem with. i have done nothing. the comments i posted above are all the things i have said today. i am following the tous. i have done nothing to break them. why was i forum muted? why are legit sellers treated like this when resellers are treated better?

  • Bijoutiful

    Bijoutiful said 7 years ago

    Huh. Me too. They have new employees training today, apparently.

  • WinchesterLambourne

    WinchesterLambourne said 7 years ago

    Guys, bear in mind that landlines can be redirected to mobile phones. Both phones ring and the call can be received by the phone which is picked up first. So Etsy doesn't need to put all the phone equipment in those rooms, they just made some very private booths to create a better environment for these sort of things. I like that Etsy isn't traditionally corporatey (there's a new word.) If I were an employer that had to work with a phone, I'd do it with a far more joyous heart in that environment with a warm mug of tea, than in your usual corporate office.

  • twigletters

    twigletters said 7 years ago

    lips zipped

  • dejavu

    dejavu said 7 years ago

    WTH? Are there jackbooted thugs running loose on Etsy today or what?

  • sakurabathandbody

    sakurabathandbody said 7 years ago

    Absolutely stunning rooms! I'm a little concerned about priorities, however.

  • ananemone

    ananemone said 7 years ago

    Winchester, I have no problem with the rooms as rooms for business calls. They're cool, they reflect the Etsy vibe, made by Etsians, etc. I just think it was a bit silly to show the community a project they've worked on for 9 weeks for basically their own comfort (which is fine) while continuing to ignore or put off projects, like actual phone support, that sellers and buyers have been wanting for quite a while and have been promised recently.

  • ananemone

    ananemone said 7 years ago

    And then to deactivate and mute two people who have complained about this feature who are perfectly TOU compliant. (But they can't get resolution to their problems because there's no support line! See how it goes in a circle.)

  • hotpinkchick

    hotpinkchick said 7 years ago

    I want Jen and Brian to come to my house! I have a room I'd LOVE for them to redecorate. Excellent work you two!

  • ethora

    ethora said 7 years ago

    Great job by Zooguu, but my allergies would be going CRAZY in a plushy room. Good thing I don't work for Etsy.

  • PetitPoulailler

    PetitPoulailler said 7 years ago

    Jen and Brian, I'm sorry if you're caught in the crossfire here. Your work was great, your execution looks flawless. Etsy, in case you haven't noticed, this is really embarrassing for you and shame on you for placing the two designers in such an awkward position.

  • gifteddesigns

    gifteddesigns said 7 years ago

    So I guess you guys will be shutting down the blatant mis-taggers and the resellers who are thumbing their noses at you next, right? Seeing as you obviously don't actually need to investigate anything to shut a place down and all. Seriously, I love the rooms. They are beautiful and creative and fun. But it would be super rad cool if you could get busy with the coupon codes, batch editing, favorites sorting, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc that we, the people who are paying you to be able to work in the beautiful environment you have the privilege to work in, have been asking for for YEARS now. As someone else said. It's a matter of priorities. And now I'm afraid because I voiced my opinion, but it needs to be said.

  • scarletbeautiful

    scarletbeautiful said 7 years ago

    I'm all for cute & kooky but you aren't 5. What REAL work can you do with plush typewriters & phones?

  • SaltysPirateDen

    SaltysPirateDen said 7 years ago

    seems etsy doesn't take criticism very well

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    i like the design ideas and i thoroughly support hiring etsy sellers to do things for etsy when possible. i love playfulness. i want to say thank you to everyone who has expressed concern in any way for me and the others affected by this. if etsy has changed its tous i will happily comply to whatever they have changed them to. i would prefer to see it in writing for everyone, though. i'm sure this will be the last time i am able to post on a storque article.

  • AstridNicoleEtcetera

    AstridNicoleEtcetera said 7 years ago

    Oh yeah, I remember phone booths. Love 'em.

  • bellacruz

    bellacruz said 7 years ago

    May I say that my heart goes out to those sellers whose livelihood has been affected by this sudden turn of events. I'm heartsick that anyone can be so hugely affected by the capricious actions of another person or persons. To those who have made this decision, I am personally making an appeal to please re-institute the accounts of these sellers. They have families that will be affected by your decision to take this action. That is not fair if they have broken no rules.

  • glittercritter

    glittercritter said 7 years ago

    Designers 1 Etsy -11111111111111111111111111111111111111111111 What goes on in your heads? Are you really that arrogant? Do you really not give one damn who you hurt? Etsy, you fail at every single turn. Go ahead and remove my one item, lol.

  • lizhutnick

    lizhutnick said 7 years ago

    At a previous job, I got to paint really fun scenes in all the private bathrooms-all six of them. Including a glow-in-the dark space themed bathroom. I love the idea of themed private phone rooms! So much better than hearing conversations happening across a huge warehouse turned into an office. There was one lady at this same workplace, we all knew when her husband called. Her voice always went up at least 50 decibels...Hullo Richard! ;)

  • eclipse

    eclipse said 7 years ago

    What the heck is going on here? Anyone who criticizes Etsy's lack of customer support is having their shops deactivated? April and Bijoutiful I hope you get this straightened out with some explanations!

  • funnyfuser

    funnyfuser said 7 years ago

    Ok, what's next? Cute. Designer potties? Hmmmm. Nice stuffed stuff.

  • improvised

    improvised said 7 years ago

    So sad. :(

  • PaintedBull

    PaintedBull said 7 years ago

    Customer Support, that is what is needed...not play rooms. Very disappointed, but not a big surprise. Shame on you Etsy.

  • BijoutifulSupplies

    BijoutifulSupplies said 7 years ago

    Bijoutifulsupplies would also like to know why this shop was deactivated when the owner does NOT sell supplies on her website.

  • WildcatLeatherCo

    WildcatLeatherCo said 7 years ago

    NO COMMENT!

  • SilverFirsFarm

    SilverFirsFarm said 7 years ago

    ZooGuu... I'm so impressed, I can only imagine how much work went into that typewriter and clock. I really have no comments on anything else, but really really awesome work Jen and Brian

  • bellacruz

    bellacruz said 7 years ago

    Sorry, bijou, apparently they can shut down all shops associated with a particular user. So, so sorry!

  • bellacruz

    bellacruz said 7 years ago

    All sad/negative things aside, the artists created some really cool rooms. My kids would love to be in them!

  • PIFS

    PIFS said 7 years ago

    Wow... & Good Work Jen & Brian

  • FreakyOldWoman

    FreakyOldWoman said 7 years ago

    i think they are all cute

  • susanwilliamsdesigns

    susanwilliamsdesigns said 7 years ago

    Love this FUN blog. No comment to the negative comments.

  • TheTalkSafe

    TheTalkSafe said 7 years ago

    Jen and Brian ..to you..WOW what an awesome job that you did. I would love these myself. I am so sorry that you are caught up in all of this when I am sure that you worked very hard to do what you did. _______________________________________________________ Etsy Admin do you not understand that many sellers rely on their shops to pay their bills and feed their family and they are in need of help not fun :(

  • bannerarts

    bannerarts said 7 years ago

    This is such a cool idea for a business -- or for anyone. Love the idea of phone booths for employees, and really love the conceptual ideas played out here. Makes me think of Claes Oldenburg meets corporate America -- and makes it fun!

  • DreamwoodArtDesigns

    DreamwoodArtDesigns said 7 years ago

    Very creative !

  • FlowersForRealJewelr

    FlowersForRealJewelr said 7 years ago

    Makes me afraid to say anything.

  • ElsiesAttic

    ElsiesAttic said 7 years ago

    I get the idea of making the work place more productive by making it fun... :) But I think many people see this as a slap in the face because there are so many issues that effect people who are trying to earn a living while Etsy staff are decorating their office. The second mistake was publishing this article... You can moderate these comments... it's says so right above the box I am typing in. To cut people off from earning a living because of a comment YOU approved... something isn't right folks. Be adults and fess up to this being a huge mistake.

  • Kathleencavalaro

    Kathleencavalaro said 7 years ago

    At the risk of getting flamed by everyone I'm going to say it anyway... Relax. I highly doubt this project took all of Etsy's resources away from everything else during the implementation. Do you all think every Etsy employee sat in the room for weeks watching glue dry and nails being hammered? And to think that a corporation can only handle one project at a time is just lack of faith. And if you have such lack of faith in someone you are doing business with, do I need to spell out your options? Jen and Brian, your work is amazing and I'm so glad you gave the Etsy employees a space to retreat to. I know first hand how important it is to have privacy during a work day and that it actually makes people more productive (which is needed for those big changes/ideas coming). As far as muting, deactivating, etc., just remember there's more than one side to every story. It sucks for Jen and Brian that you all had to rain on their parade.

  • brilliantblossomsetc

    brilliantblossomsetc said 7 years ago

    Great job Brian and Jen, but Etsy...I'm speechless...wow...

  • tanyaw85

    tanyaw85 said 7 years ago

    They are really cool booths! I love that Etsy keeps things fun for their workers instead of stuffy and super business-like :)

  • AprilMarieMai

    AprilMarieMai said 7 years ago

    there are many accusations being made against me and the other people who have been deactivated muted. honestly i'm shocked at some of them. nothing has been going on behind the scenes when it comes to me. i have not been talking with admin about anything, i have no disputes with anyone, i don't have anything questionable happening in any way, shape, or form. i make it a point to always be polite to admin. i may disagree with something that etsycorp does, but i do not believe that is ever the fault of any individual admin and i would never approach any of them with that mentality. i work hard to be nice to others, even in the process of disagreeing with them. i'm the kind of person who walks away when someone tries to pick a fight. what you see is, sadly, what you get in my case. and i fully believe that it is in bijoutiful's as well. i consider her a friend and i have a lot of respect for her. she was going through all of this just before i started to. she is a lovely person who makes beautiful things. i am appalled that people are making things up about etsy sellers that they don't know. i have been here since 2006, and selling and buying the whole time. i have helped out people in the forums often, and i promote other etsy sellers on my blog, along with sharing tips for newbies. if you have a question for me, simply ask. please do not make things up. this is a stressful enough situation as it is.

  • glittercritter

    glittercritter said 7 years ago

    April, I am shocked that anyone could ever say anything ugly about either one of you, you have been an awesome member of the community, kind and helpful to everybody who ever needed help. Bijou was simply minding her own business until Etsy made certain things her business. Again we have Etsy pitting sellers against sellers and Etsy is the only winner. Disgusting. So sorry to the designers whose work is being eclipsed by this travesty, you deserve better treatment. I'm sorry Etsy put you in such an awkward spot.

  • uknowuneedanother

    uknowuneedanother said 7 years ago

    :) And to think, ... Storque article are some of the few areas of Etsy to make Google. Smooth moves all the way around.

  • uknowuneedanother

    uknowuneedanother said 7 years ago

    So Glitter, good enough cause for a letter?

  • dgordon

    dgordon said 7 years ago

    well said Kathleencavalaro. It's late at night here, I'm tired and cranky, and was biting my tongue to not say something rude to certain posters here. I'm glad you expressed what I wanted to, but politely :)

  • BKMHattitude

    BKMHattitude said 7 years ago

    I love Room #3 the Phone Booth I am waiting for Doctor Who to pop out. Great job :)

  • glittercritter

    glittercritter said 7 years ago

    Not after talking to Amber. And, well, I guess Tony's remarks about advertising to buyers when we hit critical mass. Convo me for the link if you haven't seen it.

  • countryheartgifts

    countryheartgifts said 7 years ago

    This is all a big joke and slap across the face to Etsy sellers. I agree Glitter...very sad and very disgusting!

  • BlueKittyMiniatures

    BlueKittyMiniatures said 7 years ago

    I love the soft sculpture, textile art is one of my "things". No other comments!

  • Bijoutiful

    Bijoutiful said 7 years ago

    Thanks for the link, Glitter. :) I have nothing to say. Just sitting back to watch it unfold now is all. You won't break me, Etsy. I may have gotten my start with you here, but I think I showed my gratitude for that by sticking with you for these 4 years. I didn't start speaking up and out for what I feel is right until about...October. Remember the Weekend Deals?? http://www.etsy.com/forums_thread.php?thread_id=6318921 You can brickwall all of my shops, but it won't be the end of me and my business. Just the end of you and me and business. Your true colors are shining so very bright right now, and you ought to be well ashamed. NO WARNING. NONE. So long. And what a long, strange trip it's been.

  • Bijoutiful

    Bijoutiful said 7 years ago

    And April, I love you and thank you for everything you've done for me both here, and on your blog. We know how to find each other. :)

  • WoolyBumblebee

    WoolyBumblebee said 7 years ago

    Wow! What the heck is up with shutting down shops and muting those for voicing an opinion? To me it seems totally contradictory to what Etsy and the community is all about. We are supposed to feel free to say what we feel, not be brushed under the rug and made to feel afraid of speaking our minds. An opinion may not be shared or agreed upon by all, but it should still be allowed to be voiced without the fear of being kicked off Etsy. I am really shocked and saddened by this, and now even I am afraid to state any opinion I may personally have on the subject, or agree with others who have posted here. Is that what Etsy wants it to be like here now?

  • TheVeryCorner

    TheVeryCorner said 7 years ago

    Etsy! tsk tsk !!!

  • rpfeikgraphics

    rpfeikgraphics said 7 years ago

    If ETSY had spent the same time and money decorating those rooms, but had done the decor more "standard business", no one would hardly notice. Just because ETSY chose to decorate in the "Cutesy-Wootsey" style everyone is upset. Meh.

  • Bijoutiful

    Bijoutiful said 7 years ago

    Last post I will ever, ever make on this site: I just downloaded all of my csv files from all shops. So I shall now welcome the brickwall. Bring it. I want nothing more to do with you, Etsy. Washing my hands now, once and for all. Ta ta!

  • glittercritter

    glittercritter said 7 years ago

    rpfeikgraphics If ETSY had spent the same time and money decorating those rooms, but had done the decor more "standard business", no one would hardly notice. Just because ETSY chose to decorate in the "Cutesy-Wootsey" style everyone is upset. Meh. __________________ I have not seen one single person say anything about the style, it's the disconnect between those rooms and the promise of actual phone support that is a bone of contention. And I wish I had another crab rangoon.

  • thebluekitteh

    thebluekitteh said 7 years ago

    The designers are fabulous, amazing and talented, the work looks amazing.. Seriously though Etsy, this is about priorities and you have clearly missed the point..totally disappointed.. As for the muting and shop closures, yes of course we have only heard one side of the story, but it looks like you have lost some fabulous artists here..shame

  • PeculiarForest

    PeculiarForest said 7 years ago

    I want the typewriter! oh and the clock.

  • bellacruz

    bellacruz said 7 years ago

    I'm curious that the designers have not posted a comment. And let's be clear on this.....most posters have given appropriate kudos to the designers for awesome work, myself included. We did not put them in this untenable situation. They did what they were asked to do. Etsy, however, put it out there for all to see. In response to another poster, yes, I personally would probably have a slightly different reaction if I saw an office equipped with state of the art equipment, phones, computers, etc, ready to get down to business. This is a company with thousands of users, growing daily. Shouldn't the size of etsy, the potential for continued growth, the number of user problems, have dictated a more serious approach to this task. What is the end goal? To the users who have had your shops affected, I will continue to say you have my sympathies. I wish there was something constructive I could do for you.

  • SilverSmack

    SilverSmack said 7 years ago

    I'm not sure how an office with a typewriter pillow would work, but it sure is cute!

  • DantesSpirit

    DantesSpirit said 7 years ago

    While the items created by fellow Estyians are definately well done and highly creative, I have to raise an eyebrow at this article... 9 weeks to redecorate & still offer no real customer service phone support? How immature & typical of you, Etsy. You expect us to take you seriously when you say you're working on getting us what we want, then show us this sort of thing? Doesn't inspire much confidence in your abilities to deliver. But then, we should have known better by now to expect much of anything from the broken promises of the past.

  • busterandboo

    busterandboo said 7 years ago

    Can I borrow the typewriter for my next craft fair, need some good booth decoration.

  • Patchtique

    Patchtique said 7 years ago

    f I were an employer that had to work with a phone, I'd do it with a far more joyous heart in that environment with a warm mug of tea, than in your usual corporate office. ....................................... I WAS an employee that had to work in a corporate office and answer the phone all day. You need a real computer in front of you in order to help the customer. And headphones so you can keyboard while talking. What makes a "joyous heart" at a corporate job IMO are the tools to do the job right, a healthy salary, good medical/dental, and plenty of paid time off. Cute office decor is, well, just that. Jen and Brian did an awesome job, and I can understand why Etsy chose them to represent their corporate "image." Read whatever you want into that last sentence LOL

  • dgordon

    dgordon said 7 years ago

    This thread is making me so sad. It's so exciting for an artist to be asked to be in the storque, and so many people have now made this about themselves and gripes against etsy instead of focusing where the focus should be, on the artist. If you have a gripe, put it in an appropriate place... start a forum thread, gripe til your fingers fall off typing, but gosh, dont be hurting the artist who made these amazing pieces.

  • BlueKittyMiniatures

    BlueKittyMiniatures said 7 years ago

    Appears to be a lot of praise for the artists who are featured.

  • PeculiarForest

    PeculiarForest said 7 years ago

    I have never needed to call etsy and I wouldn't if they had phones. To expensive for me (I live in France). I could easily help myself by looking at the FAQ's or contacting support. Like I said in the forum, people always want something they can't have. At least everyone has moved on from talking about lack of views and sales....:)

  • peaseblossomstudio

    peaseblossomstudio said 7 years ago

    I have to say that I am disappointed in some of the comments here. This bothers me, from a standpoint of a fellow artist AND as someone who studied interior design. I love these phone booths, I think they are fabulous, and having seen pictures of what the Etsy offices used to be, very bare bones, all I can say is comfort and color add a lot to making a work environment palatable. We all work in the comfort of our own homes, and I certainly don't begrudge letting admin have a little comfort as well. I don't think that the implementation of a couple comfortable places in the Etsy office takes away from their commitment to their sellers. Good job, designers! :-)

  • brindlebaby

    brindlebaby said 7 years ago

    I can't blame the designers for not posting. I am sure they were really excited about this article and it's just been ruined for them.

  • SanDesign

    SanDesign said 7 years ago

    Well, this has all been quite enlightening.

  • OhFaro

    OhFaro said 7 years ago

    I feel so bad for the HQ designers, they put their hearts into this project and the wind is being completely knocked out of their sails. Cheers to you Jen and Brian, job well done! ** I feel equally as bad for the sellers being shut down for voicing an opinion.

  • itsadeal111

    itsadeal111 said 7 years ago

    June 13, 2010 at 1:57 p.m. brindlebaby I can't blame the designers for not posting. I am sure they were really excited about this article and it's just been ruined for them. ------------------------------------------------- The artists DID post their comment here: ________________________________________________ June 9, 2010 at 3:41 p.m. Zooguu Thanks for your comments! Behind the blue doors are various surprises ranging from a real bug (like the one in the related items) to illustrations, to a view master, to LEGOs. One door contains a key that unlocks another door, etc. That room is all about play and discovery. :) ___ June 11, 2010 at 1:44 p.m. Goobeetsa Thanks Everyone for the words of encouragement these past few days. I enjoyed reading all the comments. ________________________________________________

  • ananemone

    ananemone said 7 years ago

    I don't think people are seriously contending that Etsy can only do one thing at a time, or that the redecoration of their offices prevents them from offering phone support, or that the cute/cool decor is the reason the whole thing is bad. For me the reaction went like this: I looked at the article, said to myself "Wow, cute plushy room," and looked for the new customer support number. Because I assumed that an article about redecorated phone booths meant Etsy had finally set up phone support, and even if the offices looked a bit impractical for 8-hour workdays at customer service, hey, at least they'd finally followed through on their promises. Then I read more of the article and start to think there is no customer support number, and it feels insulting to have thought there was one.

  • ananemone

    ananemone said 7 years ago

    And of course since the rooms aren't meant for 8-hour workdays, they're not impractical, they're perfect for their intended use.

  • Vanessa Admin

    Vanessa said 7 years ago

    Hi everyone, This post is about the decor of the office. It's not about our equipment at Etsy or about our plans to offer phone support. The Support Team at Etsy is currently working on instant chat through the Help site, and they are planning their phone support strategy. Figuring out a system that is effective and scalable is a very different project from decorating three phone booths. Please trust that this is something that is being thoroughly planned and handled professionally. I've read comments here with concerns about Support at Etsy. I want everyone to rest assured that this team has made tremendous strides in the past few months. They have hired many new support personnel, developed an onboarding program and have now reduced the wait time for the queue of emails down to almost nothing. There is always room for improvement and doing phone support is one of those potential areas. But we want to do it right, and that takes careful planning. Any member accounts that are currently being handled by Support has absolutely nothing to do with what people say about our office decor. These issues are handled privately and professionally. I'm going to close the comments now because I want my statement here to be visible. Anyone can convo me privately if you'd like to talk about any of these issues.

  • My Homepage said 2 years ago

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