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Customer Care Tip: Sending an Invoice from PayPal

Feb 26, 2008

by Lauren Engelhardt handmade and vintage goods

This article was originally published on February 26, 2008. We’ve updated the content to be current as of October 13, 2010 for the upcoming holiday selling season. Check out Holiday How-To: Offering Services for more great tips on providing those special extra touches for your holiday shoppers.

How to send a revised invoice is a question that comes up from time to time. There are a few situations in which a seller might need to send a customer an updated invoice before she pays. For example: to offer a discount or sale price without editing the listing or if the buyer mistakenly chose “other payment” intending to pay by credit card through PayPal.

To get started, here is the info you’ll need to gather for the PayPal invoice. This is all conveniently included on the Etsy invoice page under Your Etsy > Sold Orders.

  • buyer’s email address
  • quantity of item(s)
  • Etsy transaction ID number (for the “Item ID” field in PayPal)
  • item title or short description
  • price of the item
  • cost of shipping

Here’s how to create an invoice in PayPal for your transaction:

  1. Go to and login to your account.*
  2. Click the “Request Money” tab.
  3. Click “Create Invoice” in the header.
  4. Select “New Invoice” from the drop-down menu and press the “Continue” button.
  5. On this page, you will enter in all the details of the transaction, as noted above. For “Invoice Type,” select “Goods.” Press “Continue” when you’ve got all the info entered. (see the screenshot below)
  6. Review the Invoice. Make sure everything is accurate, then press “Send Invoice.”
  7. You can save a template of the invoice you just sent if you think it will be a common transaction.

Here is how Step 5 looks:

An email will be sent to your customer with all the details and a link back to PayPal to complete the payment. If you go back to My Account, you will see an entry in your My Recent Activity section for the invoice you just sent. This will have a Pending status until the buyer pays you. (Remember, never send the item until you have confirmed payment was received.)

HOT TIP: A buyer can pay using a credit card even if they’re not a registered PayPal member depending on your PayPal settings.

*For international sellers who use a version of PayPal localized to their country (such as for the United Kingdom), the steps may be slightly different in the non-USA versions of PayPal. Please consult PayPal’s Help Center for more information.

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  • ColibriDreams

    ColibriDreams said 8 years ago

    Thanks! I have been thinking about how to do this, and it seems very easy. Helpful article!

  • RonH

    RonH said 8 years ago

    Yes, thank you very much for this info. I will add a comment to my shipping/buying instructions and use this. I knew about the possibility, but it had slipped my mind.

  • AspenSpa

    AspenSpa said 8 years ago

    This series is such a great idea! Very helpful for our lovely newbies. =)

  • lilithu

    lilithu said 8 years ago

    I love your all articles! they are really helpful! good job.

  • kalicat

    kalicat said 8 years ago

    How do we get the email address of a client?

  • kfarrell

    kfarrell said 8 years ago

    kalicat - the easiest way to get a buyer's email address is to convo them and ask for it.

  • safarilee

    safarilee said 8 years ago

    Great article. Screenshots are so great!

  • eclipse

    eclipse said 8 years ago

    We already get a buyer's email address in the transaction details and the transaction email we get from Etsy. You don't have to ask for it.

  • EvertM

    EvertM said 8 years ago

    Hmm, looks like PayPal doesn't like me. I am unable to create any invoices... All I get is a box with 'Click here to retry'... which I can do until Hell freezes over, because clicking there doesn't change anything. A friend of mine tried, and he does get the invoicing page. Why does PayPal not like me...? snif, snif... ;-)

  • stellaloella Admin

    stellaloella said 8 years ago

    EvertM, I'm sorry you're having problems with PayPal custom invoicing. Have you checked PayPal's Help Center yet for a solution?

  • wiremajigs

    wiremajigs said 8 years ago

    THANK YOU ETSY for your excellent customer service, most recently from Joe in CustomerCare. He led me to this article. I've asked questions a couple times before & always received a quick & accurate response. You truly practice what you preach!!!

  • afroscentric

    afroscentric said 8 years ago

    I am confused about which to list the transaction item number or the listing number...which number do we put in the paypal space for order number?

  • smfildes

    smfildes said 8 years ago

    Thanks, just what I needed!

  • Dianesloveofsewing

    Dianesloveofsewing said 8 years ago

    This new to me,and I am going to give it a try.

  • AshleyTanno

    AshleyTanno said 8 years ago

    Do you have to send an invoice if they've already paid?

  • pinkpandamary

    pinkpandamary said 8 years ago

    I'm newbies and just got a combine shipping request. It is very helpful and I've just send my first invoice to my client. Thanks!

  • luvit1

    luvit1 said 8 years ago

    Thank you for all of these articles...I am a newbie "like as of today" and I am setting things up for my shop .... I am a little nervous about this but I'm sure after a few buying transactions I will get the hang of it.

  • pottery4petsnpeople

    pottery4petsnpeople said 8 years ago

    Thank you for your quick reply and your help with this.

  • vintagecollections

    vintagecollections said 8 years ago

    I sold 3 items yesterday, and the sold section indicates they are paid for through PayPal, but no record of this in my PayPal. Does the checked box mean that is their intention, or that they have done so. Thanks

  • hellojilli

    hellojilli said 8 years ago

    Great article, big help as I'm just starting out and wasn't sure how to give discounts without editing the listing! Thanks so much!

  • Shabbylull

    Shabbylull said 8 years ago

    Dear etsy Million thanks for you help:)

  • WildDaisyDesigns

    WildDaisyDesigns said 8 years ago

    Very clear and easy to use instructions, just sent my invoice as I didn't include the shipping amt in my listing. Thanks!

  • davidcoty

    davidcoty said 8 years ago

    So very helpful and easy to follow for us new Etsyans!!!! Thank you.

  • LovelyLaurel

    LovelyLaurel said 8 years ago

    SUPER HELPFUL!I love etsy, its the best!

  • BlindCicada

    BlindCicada said 8 years ago

    okay. I followed the directions. Invoice sent successfully thru PayPal. Invoice was paid successfully. But items did not go to sold list. It appears they are still for sale. What next?

  • jps3dcreations

    jps3dcreations said 7 years ago

    This is great and easy to use. thanks

  • javachip

    javachip said 7 years ago

    for alchemy, if the person requests three different things, how do I get the ID #'s for all of them? and what if I want to bill her for each thing at a different time? (we agreed that payment is after it's completed, and she needs two of the things done quickly but the other one later). thanks so much!

  • bonjuju

    bonjuju said 7 years ago

    i have noticed that some of the shops have the number of items for sale listed and underneath it - it does not say how many items have been sold. I would rather not have how many items have been sold since i am new and have not sold many items yet. marketing thing:). Is that something I do from Etsy page? Or how is that done- So that is does show how many items i have sold. thanks.

  • sillymooseart

    sillymooseart said 7 years ago

    Thanks for the info. Very helpful!

  • leonda55

    leonda55 said 7 years ago

    I'm so impressed at the "help" offered in every stage of buying and selling at Etsy. Even those of us who have difficulty understanding techie stuff are able to follow the well-described steps and produce the desired outcome. And kudos to veteran Etsy subscribers. I have received help when purchasing from a vendor, and they are all so willing to give me a hand from their experience

  • cuddlycozy

    cuddlycozy said 7 years ago

    Yes, I am one of the newbies. Only one sale so far but for all the future sales :o) I will use this. Thanks again for all the info.

  • debut

    debut said 7 years ago

    Please accept my GIGANTIC thank you for making this tute. It was easy and worked perfectly for my first Alchemy bid as a seller. Yea!

  • barbdrew

    barbdrew said 7 years ago

    This information is very helpful to someone who is new to Etsy.

  • dianna3269

    dianna3269 said 7 years ago

    I wish we could call someone when we need help.

  • dinniewrinklesdesign

    dinniewrinklesdesign said 7 years ago

    Thank you for all the info. It's very helpful for a newbie like me. And you have pictures!

  • VintageEye

    VintageEye said 7 years ago

    Wow! This article was just what I needed. I had a customer request a combined invoice for two separate orders. Being a technotard, I started to freak out just a bit. But...never fear Etsy Storque to the rescue. Awesome, easy to understand and...the article had pictures!!!! Etsy is "the" place to buy and sell online..even for technophobes!!!! Thanks

  • CoCoArtiste1

    CoCoArtiste1 said 7 years ago

    thanks, I think it's great that whatever I have a question for I can find it here.

  • paperyjane

    paperyjane said 7 years ago

    thanks for the great help!!

  • MichelleLeeAnn

    MichelleLeeAnn said 7 years ago

    This is such a great site, it is simple to set up shop, and it is a good way to make connections within the artists community. I am very excited about all the possibilities it has opened up. Your help pages are amazingly helpful. Thanks.

  • LystraK

    LystraK said 7 years ago

    Very clear and concise. Thanks a lot

  • johannasjewelry

    johannasjewelry said 7 years ago

    Thank you for this helpful article!

  • Lwanga

    Lwanga said 7 years ago

    I hope this works out ok, Thanks

  • ifrogcrafts

    ifrogcrafts said 7 years ago

    Awesome! I just got an order for a custom item & was wondering how I needed to do that. Thanks!!!

  • bionicunicorn

    bionicunicorn said 7 years ago

    This article is really helpful, thank you so much!

  • LJNixonartist

    LJNixonartist said 7 years ago

    Thank you! This article was quite helpful.

  • soffietta

    soffietta said 7 years ago

    Thanks...great info!

  • PolymerBeadJewelry

    PolymerBeadJewelry said 7 years ago

    I'm so new I haven't found the ladies room yet!

  • PenguinsPlunder

    PenguinsPlunder said 7 years ago

    this is exactly what I needed, thank you!

  • ButtonsByLouLou

    ButtonsByLouLou said 7 years ago

    Thankyou very much - was linked to this because I asked this morning. Great.


    SIKIU said 7 years ago

    How does it work if I send an invoice using Paypal and them make the item appear as SOLD on my store? I don't understand :(

  • KimFelsen

    KimFelsen said 7 years ago

    How do I get my items in front of new customers? I'm interested in getting web presence.

  • BeadedArtz

    BeadedArtz said 7 years ago

    bookmarking for future reference. Thank you!

  • Llambchoppes

    Llambchoppes said 7 years ago

    Thanks for the clear and concise information! I am very new to Etsy and I am excited about the prospect of winning bids and/or creating custom orders. ;)

  • shecological

    shecological said 7 years ago

    This is a great tutorial but I am not sure when I need to send an invoice. Is it only under certain circumstances or every time? I have sold 16 items and have never sent an invoice. I have also bought a lot on etsy and I don't think I have ever received one. Am I doing something wrong? Usually I just look at my "sold category and see if it says "payment received"

  • TheChownJewels

    TheChownJewels said 7 years ago

    Sooooo useful! I have also only recently joined etsy and I'm not entirely sure if anyone will post an answer to this question here or if some knowledgeable person will email me, but here we go: What if someone was planning to 'wait for an updated invoice' for a discount/promotion, but has misunderstood, and sent you payment anyway? If you 'refuse' their initial payment and send them an updated invoice, is this ok or will it affect their buyer status in any way? As a reply to 'shecological', in case noone else has replied (as I say, not entirely sure how this works!), my understanding is that if a customer has paid via paypal, you only need to send them an invoice a) if a customer particularly requests one, as the normal confiramtion emails suffice for most people b) if you need to adjust the amount to be paid I hope this helps, but if I am totally wrong about this, please somebody tell me as well!

  • gizmohandme

    gizmohandme said 7 years ago

    i also am a newbie to selling. i made the mistake of editing the price on my items, but stated it in my shop announcement. was this a mistake? which do you find to be a better? revising an invoice or editing the item price? i wish their was a way to put in a coupon code b4 it actiually goes to payment method. i think, and i am speaking for myself, of course, that it is nice to see a re-calculation b4 my eyes. and watch the price go down! :) i would just hate to go back and re-re-edit. lots of great questions asked here, and i am a bit confused on when to send an invoice. i know when i purchased a product, i went straight to paypal and paid. ????hmmm

  • bibs4drips

    bibs4drips said 7 years ago

    i just made my first sell (yuppie) and i didn't know that i can send the invoice with a changed price. i changed the price by hand on the site, the customer paid and then i changed again. the info above is very very helpful. thanks!

  • Planetpollyanna

    Planetpollyanna said 7 years ago

    Thanks, I have seen the comment on some shops that say they'll send an "updated invoice" for certain situations and now I know how to do it if the need arises. Thanks so much for the important info.

  • KymminNC

    KymminNC said 7 years ago

    I wish I had read this article long ago! This is so much easier than what I have been doing! Thank you for the great articles!!

  • VintageBright

    VintageBright said 7 years ago

    Thank you ! This made a world of difference!

  • PDXfabricdeli

    PDXfabricdeli said 7 years ago

    Invoices are great, but very time consuming if there is no easy way to transfer all the sales info. OR ? did I miss something?

  • horshid

    horshid said 7 years ago

    Thank u;)

  • MurdieK

    MurdieK said 7 years ago

    I am so very new to all this. Thank you for the help in what to do once I make a sale.

  • baasheep2

    baasheep2 said 7 years ago

    OMG! Thank you! I just made my first sale and had absolutely no idea what to do! Love you guys!

  • patksdesigns

    patksdesigns said 7 years ago

    This was very helpful....easy instructions!!!!! Thanks!


    POPPYPRINCESS said 7 years ago

    I am still confused just made my first sale, customer is paying by paypal, it says to check customer address against paypal receipt, there isnt one and no record of payment in my paypal account, help , does the payment go through straight away? do i have to send an invoice? I hope some one can help.

  • JonesyAndCrane

    JonesyAndCrane said 7 years ago

    So helpful! How would I get around without these articles?!?

  • LollyBopBaby

    LollyBopBaby said 7 years ago

    Just what I needed, thank you for the help!!

  • playbirdplay

    playbirdplay said 7 years ago

    well the only thing about using the paypal invoice is I have using etsy for conversations and not a personal email address. This is a custom order, if I create an invoice outside of etsy, how does it show on my feedback?

  • pippibean

    pippibean said 7 years ago


  • TheRusticRoosterFarm

    TheRusticRoosterFarm said 7 years ago

    thanks, this was very helpful

  • A2SeaCreations

    A2SeaCreations said 7 years ago

    I have been using PayPal for awhile now because of my other website - 'Tickleberry Telegrams'. I have found PayPal to be very user-friendly and I always get an email from them when something is happening in my account so it is so easy to keep track of everything. Especially for people like me who aren't too swift at the paperwork end of things. Thanks for all the info you provide to us Etsyians! Cheers, Micki

  • Deezden

    Deezden said 7 years ago

    Just the same question again: 'Do I send an invoice after payment is already made?' I have had all transactions real smooth and easy, so I didn't need to send invoice before payment was made through Paypal. Thanks. d.

  • shawndrathea

    shawndrathea said 7 years ago

    just trying to understand all it takes to make a sale.etsy is the best!

  • PleasingToTheEye

    PleasingToTheEye said 7 years ago

    Hi, Lately shipping is killing my profit margin, can I send an invoice for the difference in payment I received to help cover the added expense? I don't know how much something will cost to ship until I know where it is do you handle this situation? Thank you. Debbie

  • JanelDudleyBeads

    JanelDudleyBeads said 7 years ago

    I'm so glad I found this! Thank you so much for the step-by-step! Very helpful! :) Janel

  • mouserkinsmagic

    mouserkinsmagic said 7 years ago

    Thank you for posting this...never had to use this info until today and would have been clueless if this wasn't here, lol! Thank you!

  • kitschcrazy

    kitschcrazy said 7 years ago

    Thanks Etsy, this was really helpful. Is there any way you could make these tips downloadable as PDFs so we can save them to our desktops for easy access?

  • Brileys

    Brileys said 7 years ago

    I think that it will only make sense to me when I actually do a transaction(no sales yet). Can't seem to understand how the money gets to me once they have paid thru paypal. Thanks to everyone for all the great comments Phyllis

  • tabby59

    tabby59 said 7 years ago

    If a customer buys from etsy AND from ebay or another shopping site say (folksy) , how can you combine all items so that they pay just one invoice rather than 2 invoices! It then means paypal don't take 2 lots of fees from you, just one!! Jane :o)

  • exquisiteaccessories

    exquisiteaccessories said 7 years ago

    Thanks for the helpfull tip's it all makes sense.

  • PeaceGarden

    PeaceGarden said 7 years ago

    I have a client who wants to buy three items with cash. She doesn't have a computer..I know very hard to believe, but true. Can I create the receipt, sans shipping since this is a hand to hand sale and then the percentage to etsy will come from my paypal account??? Clear as mud???? Laura

  • SimplyNu

    SimplyNu said 7 years ago

    Very useful. Thanks again Etsy!

  • OliviasCreations

    OliviasCreations said 7 years ago

    Thanks for all the help. I am on my way now.

  • LatentImaging

    LatentImaging said 7 years ago

    Thank you for the how to! I love how easy Etsy has made this! I have been using Paypal for a while just to shop, I never knew there was so much that they offered!

  • FashionFauxPas

    FashionFauxPas said 7 years ago

    Yaay! Very useful for my first alchemy request. Thank you!

  • SnazzySnugglies

    SnazzySnugglies said 7 years ago

    Thanks for the step-by-step instructions. I'm a new seller and will appreciate the tips whenever I make my first sale!

  • playswithpaper828

    playswithpaper828 said 7 years ago

    Great Article! In less than three minutes I sent an invoice to a customer who lost her own invoice. Being new myself, I simply looked up my question and *bang* it was just that easy!

  • littlepinkpebble

    littlepinkpebble said 7 years ago

    cool thanks~!!

  • YuStudios

    YuStudios said 7 years ago

    Hi, I am a new member and don't really understand how Etsy links Paypal to my items if I accept Paypal. If I have a promotion item associate with other items, how can I show 10% off from this promotion item if they buy other items together? When I add a new item on Etsy, should I also have this item in my Paypal account? Thank you for your help!

  • Simag

    Simag said 7 years ago


  • adventuresinclay

    adventuresinclay said 7 years ago

    Thanks for the good info! I just started my store and didn't even know how to do invoices.

  • ShellScapes

    ShellScapes said 7 years ago

    Thanks! Just received my first Alchemy order and need this information. Very easy to follow and much appreciated!

  • SuellensCreations

    SuellensCreations said 7 years ago

    As many, I'm new to all of this. Made 2 sales but didn't know I had to send an invoice. They paid through PayPal and I was notified. Is there something I'm missing?

  • lovepetals

    lovepetals said 7 years ago

    This is great information. I am sure this will come in handy one day soon. This paypal stuff gets confusing but I am sure I will get the hang of it. Thanks.

  • GlassPanes

    GlassPanes said 7 years ago

    How do I add sales tax in etsy so if a person orders an item and pays for it before I know about it they will also be charged sales tax if in California like me?

  • EnjoyLiving

    EnjoyLiving said 7 years ago

    Thanks I found exsactly what I needed - great help

  • CranberryCrafts

    CranberryCrafts said 7 years ago

    Understanding how gift certificates are redeemed on the Seller end was not easy for me to come by. This article has helped me to further understand the process.

  • StitchesOfThePast

    StitchesOfThePast said 7 years ago

    Thanks for this wonderful article!

  • dreamym

    dreamym said 7 years ago

    Thank you so much! This article is really helpful!

  • APinchOfCheer

    APinchOfCheer said 7 years ago

    Thanks, this looks fairly straighforward. I had been wondering how to do this.

  • bethany18

    bethany18 said 7 years ago

    I love etsy! Thanks so much for the helpful tips and advise!

  • natalya1905

    natalya1905 said 6 years ago

    Thank you very much! This step-by-step instruction helped me today.

  • BellaCoolaDesigns

    BellaCoolaDesigns said 6 years ago

    thanks for the great info.

  • FreshLemonBlossoms

    FreshLemonBlossoms said 6 years ago

    I just had my first Alchemy request and this came in handy for walking me through the invoicing. Thank you so much for these helpful articles!

  • CandlesByMarla

    CandlesByMarla said 6 years ago

    I also was wondering how to do this - this was very helpful - can't wait for my first sale to try this out! - Thank, Marla C.

  • blueberrythreads4u

    blueberrythreads4u said 6 years ago

    Thank worked...Raye of Sunshine.

  • UniqueShiny

    UniqueShiny said 6 years ago

    Thanks for the great info.

  • backyardprims

    backyardprims said 6 years ago

    Thanks, what a big help. I never knew I could do that and several buyers have asked.

  • LondonParticulars

    LondonParticulars said 6 years ago

    Great tutorial, with the holidays coming up I can see this helping to sort through a lot of the NTE confusion!

  • ThePolishedWolf

    ThePolishedWolf said 6 years ago

    Hey, Does anyone know if it's possible to change/adjust the total for an invoice after someone has bommitted to buy? I want to use this for local pick-ups and possibly discounts.

  • handheadheart

    handheadheart said 6 years ago

    That's great, it easy to use.' THanks,

  • Lotusgill

    Lotusgill said 6 years ago

    Thanks it is very useful information.

  • bstrung

    bstrung said 6 years ago

    Thanks! Will try it!

  • SimplyNaif

    SimplyNaif said 6 years ago

    Very helpful...merci!

  • SimplyNaif

    SimplyNaif said 6 years ago

    Very helpful ... merci!

  • TrinketTrove

    TrinketTrove said 6 years ago

    Thank you! Was wondering how to do this...

  • monsterandsquirrel

    monsterandsquirrel said 6 years ago

    thank you very very helpful!

  • EyvindsAlchemy

    EyvindsAlchemy said 6 years ago

    thanks for the tips.

  • CraftMeCrazy

    CraftMeCrazy said 6 years ago

    That was very helpful! Thank you!

  • rakshniyavintage

    rakshniyavintage said 6 years ago

    Thanks for having this! I was confused by the ID number and was'nt sure the transaction number would do (but now I see that's the number I should put in).

  • karma1969

    karma1969 said 6 years ago

    Here I am another newbie. Trying to set up Paypal. Am somewhat savy of Internet, but new to selling. When my item sells, will the item vanish from account for me to add new item? Also, having trouble configuring shipping costs because I will have small items such as jewelry and large such as mobiles and such.

  • littlepinkpebble

    littlepinkpebble said 6 years ago

    it has helped me so many times because i keep forgetting lol

  • JennifersGift

    JennifersGift said 6 years ago

    I'm still confused how do you make your item appear as sold once you have received payment? ANYONE?

  • mckennaimpressions

    mckennaimpressions said 6 years ago

    This helps so much! Thank you!

  • WalnutSpinney

    WalnutSpinney said 6 years ago

    Just what I wanted to know -- thanks!

  • artbydennis

    artbydennis said 6 years ago

    Very helpful! Answered many of my questions. Thanks!

  • 1of1JewelryDesign

    1of1JewelryDesign said 6 years ago

    Thanks just the info I needed...great stuff!

  • ilikeitiloveit

    ilikeitiloveit said 6 years ago

    Thought this might be the way to send an invoice. You have confirmed it. Now I am secure in my thoughts. Thanks for the info

  • elemegibere

    elemegibere said 6 years ago

    Thank you for bill paypal, no problem

  • thetrendygirl

    thetrendygirl said 6 years ago

    great tips...

  • TheWhiteHare

    TheWhiteHare said 6 years ago

    this was a big help as a customer of mine seems to have accidentally clicked "other form of payment" and couldn't find how to pay through paypal on her etsy invoice

  • KimonosAndMore

    KimonosAndMore said 6 years ago

    I was wondering how to do this. Thanks for the easy to understand directions!

  • CoconutPalmDesigns

    CoconutPalmDesigns said 6 years ago

    Thanks so much for this article. I always stress over doing these paypal invoices but this made it very easy! Cheers :-) - CoconutPalmDesigns

  • quiltsbySEW

    quiltsbySEW said 6 years ago

    I imagine this will be very helpful once I have my first sale.

  • Savlabot

    Savlabot said 6 years ago

    I was so happy to find this article, super easy to follow the directions. I would not have known how to send an invoice on my own, thanks so much!!! ~Savlabot

  • pinksqueeze

    pinksqueeze said 6 years ago

    Here is my question - My customer already paid through paypal, but I want to give her a price adjustment. How do I do that?

  • ItsSewMyBag

    ItsSewMyBag said 6 years ago

    Thank You - Very Helpful!

  • IreneBau

    IreneBau said 6 years ago

    thank you for the article!

  • Anaspaceship

    Anaspaceship said 6 years ago

    ooops I mailed my item before receiving payment

  • LavenderField

    LavenderField said 6 years ago

    Thanks for this helpful article!

  • TheModDog

    TheModDog said 6 years ago

    It's not just Canada, an overwhelming number of my customers have been unable to pay with a credit card through paypal. What are we supposed to do!?!?! No one at Etsy or paypal can explain or admit that there is a HUGE problem.

  • rainbowfactory

    rainbowfactory said 6 years ago

    thanks for a great advice! Nicki

  • CarlaLovato

    CarlaLovato said 6 years ago


  • RevolvingStore

    RevolvingStore said 6 years ago

    Appreciate this info. THANKS!!

  • TheLampworkStudio

    TheLampworkStudio said 6 years ago

    You are right "TheModDog" I'm from the United States and I've encountered the problem when trying to pay. I sure hope they get it straightened out soon.....Valerie

  • UnicornJewels

    UnicornJewels said 6 years ago

    Thanks! I just sold my first item and this article was a HUGE help!!!

  • paulakitty1

    paulakitty1 said 6 years ago

    very helpful

  • WinkArtisans

    WinkArtisans said 6 years ago

    Thank you for the easy steps to follow. I just got my first alchemy request and this blog was helpful indeed!

  • EleventeenApparel

    EleventeenApparel said 6 years ago

    Thanks for the helpful article!

  • QuuteJewelry

    QuuteJewelry said 6 years ago

    Thank you...just had a little snafoo and this really helped!

  • ItsSewMyBag

    ItsSewMyBag said 6 years ago

    Thank you - very helpful!

  • davisdesignsau

    davisdesignsau said 6 years ago

    Phew... i look forward to using this, but being slightly technologically challenged, this is going to be a huge learning curve for me... thanks for this, i will be needing it!

  • RamonaLotus

    RamonaLotus said 6 years ago

    Wow, this was so easy! Thanks!

  • YaneaStudios

    YaneaStudios said 6 years ago

    After a sale, does your item disappear or what????? I would really appreciate an answer for this, Thanks!


    ESTELLEandIVY said 6 years ago

    THANKS!I had a customer request an invoice and I was at a complete loss.So glad this was here to guide me through it!It was so much easier than I had anticipated:)

  • wishfulthings

    wishfulthings said 6 years ago

    Thanks for the invo,it was one of the questions I needed answered.

  • ashleystrinkets

    ashleystrinkets said 6 years ago

    Bless your heart for posting this tutorial! I really needed help on this. You saved me from pulling my hair out! lol! :o)

  • suzyssentiments

    suzyssentiments said 6 years ago

    marking...good info

  • AshleyJeanae

    AshleyJeanae said 6 years ago

    I was wondering how to apply a discount!!! I just did my first alchemy transaction, and now I know the invoice is created the same way. Very clear instructions, thank you!!! :D

  • elisawalshdesigns

    elisawalshdesigns said 6 years ago

    Thanks so much again this will come in handy when I make my first sale!

  • crabbycrafter

    crabbycrafter said 6 years ago

    Just had my first request for a revised invoice and being a first timer, I totally appreciated the help I could find here. Thank you!

  • BArthurDesigns

    BArthurDesigns said 6 years ago

    This was my first bid and it was accepted by alicembk. I hope that I have done it okay. Thank You

  • BArthurDesigns

    BArthurDesigns said 6 years ago

    This was my first bid, and was accepted by alicembk.I hope that I have done it okay .I was very please with the out come on the first bid. Thank You Blanche Arthur

  • SakuraBeauty

    SakuraBeauty said 6 years ago

    Thank you so much! I just had my first request to send invoice to a buyer.I was really confused. Thanks again! -Sakura

  • HandcraftedByKay

    HandcraftedByKay said 6 years ago

    Oh my goodness, this is the best piece of information I've ever seen. So THIS is how people change the price afterwards without relisting items. Much appreciated etsy-folks, much appreciated. Really. This made my life so much easier today.

  • Morninglightglass

    Morninglightglass said 5 years ago

    Thank You sooooo very much for this article!!! I Love all of the helpful information that Etsy offers.... I had a little bit of an OMG what doI do now... well,, here I go now!!!!

  • LizzieLuna

    LizzieLuna said 5 years ago

    Great article..this will come in handy and save me much needed time........................ Thanks

  • stefanieg9395

    stefanieg9395 said 5 years ago

    Do i need a pay pal account and if so should I go with personal or business?

  • typedreams

    typedreams said 5 years ago

    Thanks, still learning, made my first sale and this was helpful.

  • kmrimages

    kmrimages said 5 years ago

    Is there a way to set up your shop so that if you offer free shipping when sending several items together? I sell cards and I can send 2 or 3 for the same shipping price as 1. I have to send a revised paypal invoice or they end up paying shipping for each one. Is there an easier way? I mean they set it up so you can charge different shipping for additional items, but it doesn't come up when they order, it charges for each one.

  • Tigerseyecrafts

    Tigerseyecrafts said 5 years ago

    Hi, another newbie here. I just wrote all the info in my notebook because I am sure I will need it in the future. thanks etsy.

  • runawaydreams

    runawaydreams said 5 years ago

    Thank you so much Etsy, this was very helpful :)

  • FancyWood

    FancyWood said 5 years ago

    You made it a breeze to make a banner...

  • archousewares

    archousewares said 5 years ago

    Do you need to send an invoice if the customer has already paid directly through Paypal? I don't want them to think I'm asking for payment twice... just a little confused by that. :)

  • BestDressedBaby

    BestDressedBaby said 5 years ago

    So I created a bill in Paypal, and my customer says she didn't get it. I sent it again, and she says the bill still doesn't show up. I urged her to check her spam to see if it ended up there. I finally cancelled the bill in Paypal, and created a special order for her in my shop. It's been a couple of weeks, and she still hasn't purchased it. She already paid for one item she bought, but the custom order remains unsold. She wants me to ship everything together. How do I get her to complete her purchase, so i can ship everything to her?

  • patall2010

    patall2010 said 5 years ago

    Great!!! thanks for the Inf !

  • CoutureService

    CoutureService said 5 years ago

    I saved this in my favorites to refer to when I make my first sale, which is supposed to be today. Very precise information!

  • CoziUp

    CoziUp said 5 years ago

    Thanks. With all the helpful info. I'm starting to really look forward to my first sale rather than wondering what I might of gotten myself into :)

  • MomsantiquesNthings

    MomsantiquesNthings said 5 years ago

    Is there another way of receiving payment via credit card WITHOUT having to use PAYPAL???? I'm tired of their one-sided policy for buyers, doesn't protect the seller against scam artists! Also where does etsy invoice show INSURANCE options??? I don't see that anywhere I list items or on the invoices!

  • MiamiSun

    MiamiSun said 5 years ago

    This is great to know, because Alchemy is not like a transaction in your own shop. Thanks

  • Madlove806

    Madlove806 said 5 years ago

    Im gettn started . any tips yall hit me up please . Im new to this

  • MorningCalm

    MorningCalm said 5 years ago

    very useful tips! I realized again that I still have so many things to learn about etsy! :P

  • 1260So11th

    1260So11th said 5 years ago

    If you sell an item at a discounted priced and invoice directly through paypal, how does the item become "sold" in my store and how does Etsy get their fee?

  • Shanrader

    Shanrader said 5 years ago

    Did anyone ever figure out how to make the item mark as a "sale" after they paid us through paypal? I sold 2 things and it still says "no sales" have been made. help a girl out.

  • ToppaTheLine

    ToppaTheLine said 5 years ago

    As an aside, when listing an item and entering shipping costs, I don't see where any different shipping options (such as priority mail) are made available? Sometimes people want to faster delivery and they should be able to select the type of shipping they want. THanks.

  • JansJewelryOrganizer

    JansJewelryOrganizer said 5 years ago

    I didn't know you could do this, so thanks for the helpful article! I don't imagine I'll need to do this often (if ever), but it's good about it.

  • daviddiaz2011

    daviddiaz2011 said 5 years ago

    So thats how its done, thanks for the walk through guys.


    MARIMYSTICCREATIONS said 5 years ago

    How do I do a payment plan for a customer?

  • myomidesigns

    myomidesigns said 5 years ago

    Thank you, I was wondering how to do this!

  • SharLappage

    SharLappage said 5 years ago

    Many thanks.

  • ASubtleMuse

    ASubtleMuse said 4 years ago

    Had to add my thanks for this clear description of how to create an invoice. My shop is only about three weeks old and I just made my first two sales. Other than having left out the "g" in gmail from my own email address, (okay, I was a little nervous) I can go ahead with the celebrations. And then buy groceries! Yeay Etsy support team!

  • kitenge2012

    mivumbi amad from kitenge2012 said 4 years ago

    Thanks so much, this was very helpfull.

  • rhoadworks

    Lynn Rhoads from rhoadworks said 3 years ago

    Adding upgraded shipping option is genius. Thank you!

  • SassyStylin

    Lori O from SassyStylin said 3 years ago

    when I clicked on Request Money it didn't create an invoice but the email has been sent so we'll see what happens now

  • vivcheung

    Vivian from HoneycombAvenue said 2 years ago

    Thank you! It was just what I needed!

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