I hear the cries of a NEW seller off in the distance…
“I made my first sale, but where’s my PayPal payment?!”
To which I pose this follow-up question, “Is it marked as ‘received payment’ when you go to the Sold (orders) section of Your Etsy page?”
When the response makes its way back, there is the occasional “YES!”
If your buyer swears they sent the fundage, but it’s nowhere to be found, you should first venture over to the Your Etsy page and click on “Payment Methods” under Shop Setup. Find the check box for PayPal and you will see the email address you have listed to link your Etsy shop to your PayPal account. We commonly find that this email has a typo or you have changed your email at PayPal, so be sure to adjust it here!
You may have to contact PayPal to find the missing payment, but be sure to keep your buyers up to date on anything regarding their transaction. Send them a convo and keep in communication!