The Etsy Blog

Accepting Credit Cards Through Etsy

Etsy.com handmade and vintage goods

nixknits

I have a  confession: even though I love shopping on Etsy, my mom has never bought anything here. Don’t get me wrong – she loves original artwork, raku pottery, fine shawls and all the other wonderful things Etsy sellers have to offer; she just couldn’t figure out how to use PayPal. She has money to spend and knows how to shop online when she can use a credit card. This is why I’m so excited that we now take credit cards on Etsy — for all those people like my mom who will finally be able to shop here.

We talked to sellers to get their observations and tips about accepting credit cards (a.k.a. direct checkout) in their shops. You’re probably wondering what happened in their shops as a result. Here are their observations and tips.

Effect on Our Shops

More options, more business: A number of sellers who are accepting credit cards reported more sales and/or that a good chunk of their buyers have been paying with a credit card. Some shoppers are intimidated by PayPal, but are comfortable using credit cards. Offering both options opens you up to a larger pool of potential customers.

“Since turning on DC, roughly half of my orders have been DC versus PayPal. It could be that people didn’t realize they had the option to use PayPal instead, but given that the cost to me is the same, I like to offer my customers a choice to make certain I don’t lose the sale. I want to get them from the point of just favoriting my item to the actual buying point.” — CCNdesigns

“Half of my total sales have been paid through direct checkout. I’m positive direct checkout has secured sales from new customers, especially people who don’t regularly shop online and people who found my shop though social media like Pinterest, Twitter, and StumbleUpon.” — SeashoreLove

“I have not seen an increase or decrease that I can attribute directly to direct checkout but I have been told by customers that they preferred it to PayPal as it seemed like a simpler process to pay.” — SugarSidewalk

“A good number of my recent sales have been through direct checkout, and I like to think having the option attracts buyers who otherwise wouldn’t have bought from me if I’d only offered PayPal as an option. I imagine that it’s especially appealing to brand new buyers who sign up the same day they want to make a purchase, and who want the checkout process to be as streamlined as possible — not everyone has a PayPal account, after all, or knows you can use it without one, or wants to deal with the company.” — threestonebirds

New Buyers: A lot of sellers are reporting that new buyers prefer to use credit cards. Our own data shows this as well. With the holidays approaching, we’ll be seeing lots of new buyers on Etsy, and we want to make sure that you will be able to make new customers out of those who may be used to purchasing with credit cards on other sites.

“I was reluctant to enable DC until Tuesday, when a potential customer who was interested in buying 3 items messaged me to ask, ‘Do you accept anything other than PayPal? I’m having trouble with it.” DC to the rescue! I activated it right then and there, and the sale successfully went through. I can see the merits now of having more options for buyers”. — silverthaw 

Tip for contacting new buyers:

“I send information to their personal e-mail. New Etsy customers don’t check their convos, but they do check their personal e-mail accounts.” — Rt9NJvintageFun

Developing a System

Here’s Rt9NJvintageFun‘s system for handling credit card orders:

Day 1: After getting the sale, I get the vintage item wrapped, write the thank you note,  and pack the item.

Day 2: I take the packages to the post office, send shipping notifications to give the customer their tracking number and expected arrival date.

Day 3: I go to my Shop Payment Account and request a funds transfer.

Shipping Tools

Shipping tools for credit card payments are coming! In the meantime, here are what other sellers are doing for labels:

ShipStation:

“I use ShipStation, so shipping is no problem for me since my orders go directly to ShipStation and the addresses are printed automatically.” — RazzleDazzleMe

Endicia: No one in the thread happened to mention this service, but a lot of sellers use and love it, so we’ll give it a shout-out here.

PayPal: Here’s a tip for using PayPal’s shipping with credit card sales from hopestarbound:

1. Go to PayPal’s shipping page.

2. Copy and paste the info from your DC receipt and pay with your PayPal account funds. Easy-peasy!

You still get the PayPal discount, the automatic delivery confirmation, and everything. You can even have these packages picked up by your local postman (or woman).

Budgeting

One challenge some sellers have found is budgeting for getting their money after they have shipped the item. Here is how sellers are managing this:

1. Bucketing

“The money I get in PayPal pays for the Etsy bill and shipping, so the DC account is my profit and what I use to buy supplies.” — RazzleDazzleMe

2. Have an operating budget

“I quickly learned I must have some liquid funds in my account to cover shipping, but that is the reality of running a business.” — Rt9NJvintageFun 

A simple way to start an operating budget would be to start stocking away a little money from each sale. If you find it difficult to “catch up” so that you have a little pool of money for your business needs and to cover emergencies, you might consider looking at your pricing and/or material costs. Many sellers who make custom or made-to-order items have shared that having money set aside for purchasing supplies and shipping fees has been invaluable. Pricing for profit will make budgeting all the easier!

Have any more questions? If you decide to sign up for Direct Checkout, you can also join the Direct Checkout Team. There are over 2,000 sellers already talking about accepting credit cards and helping each other with questions.

What effects has accepting credit cards had in your shop? What are your tips for using it?

Seller Handbook Best-of Archive | Etsy Success Newsletter

  • Zaheroux

    Megan Weber from Zaheroux says:

    These are some great tips! I'm going to investigate further and try using this for my shop too. Thanks, Etsy, for such a great feature and sharing!

    2 years ago

  • HayleysPaperLove

    Hayley from HayleysPaperLove says:

    I also noticed that as soon as I turned on my Direct Checkout that I had twice as many sales. For a while in July, I could not believe how many sales I was getting! Thank you Etsy for making this change!

    2 years ago

  • PeacockInvitations

    Josephine and Co. from PeacockInvitations says:

    When will this be available for international shops?

    2 years ago

  • hopestarbound

    Brittany Bevelle from hopestarbound says:

    This article is so great! I really appreciate the budgeting part. I really need to get cracking on making an appropriate budget.

    2 years ago

  • jgaido

    Josie from JosiesBoutique says:

    Great article! Most of my sales are Direct Checkout :-)

    2 years ago

  • purposedesign

    Julie Pedersen from purposedesign says:

    I am SOOO looking forward to being able to use this feature in Canada with the upcoming holiday season. xx

    2 years ago

  • lauraprill

    Laura Prill from lauraprill says:

    I have enjoyed having this item and several buyers have used it. But it does require the budgeting you described and remembering to mark items as shipped. It takes a little longer to get the funds but I think it's meant more sales.

    2 years ago

  • VintageEye

    VintageEye from VintageEye says:

    I just turned on Direct Checkout this week & have had several customers pay with it already. So far, so good! :)

    2 years ago

  • modapple

    modapple from modapple says:

    I do think it increased my sales but I'll be a lot happier with it once shipping tools are made available. It's just so darn easy to ship and provide shipping refunds on Paypal.

    2 years ago

  • aBreathofFrenchair

    Elizabeth from ABreathOfFrenchAir says:

    I haven't noticed an increase in sales since using DC, but most of my buyers now use DC instead of Paypal.

    2 years ago

  • CountryatHeart8

    Uniquely Impressed from UniquelyImpressed says:

    I appreciate this useful information! I just turned on my DC yesterday and can't wait to see the benefits! =0)

    2 years ago

  • ErikaPrice

    Erika from ErikaPrice says:

    Looks good - but Direct Checkout still isn't available for UK sellers - can you give us a heads up as to when it's likely to be rolled out here please?

    2 years ago

  • knickey

    Nickey Skarstad from knickey says:

    Hey ErikaPrice and PeacockInvitations, great question! We are planning to bring this to sellers across the globe, but we don't have a final timeframe/date for when it will be available in your country yet. Stay tuned for more updates and info!

    2 years ago

  • Mclovebuddy

    Mr. Sal Phan, Bichon Frise from Mclovebuddy says:

    isn't there a credit card checkout option w/ paypal (up to 500 purchases)? that should tide most people over. robin's eggs are good boiled.

    2 years ago

  • Plumbeadacious

    LeAllyson Meyer from Plumbeadacious says:

    I added it about a week ago. I've had a number of sales through it. I print my labels through PayPal, but I have to type the name and address of my customer into those fields. I am very happy with it.

    2 years ago

  • thevicagirl

    VaLon Frandsen from thevicagirl says:

    I still haven't seen the point in adding DC, it seems to have a lot of problems with it still without the added benefit. The biggest hold up for me is that I can't get my money right away, there shouldn't need to be a way to budget the shipping charges while waiting for money. I make have a budget for listing costs and materal costs that I eat if something doesn't sell. However, when someone pays for me to ship them an item, the cost of that comes out of my shipping charge, that is why it is listed as a seperate thing and not bulit into the price. There are costs that only come about if I sell an item that I wouldn't pay if it didn't sell. It is hard to budget costs of selling before I sell. If I was to sell 100 things this week and not get any money to ship, I would go broke, both my business and personal. There should be an easier way.

    2 years ago

  • LittleWrenPottery

    Victoria Baker from LittleWrenPottery says:

    I too am looking forward to seeing this come internationally! I do think it'll make a difference to my sales...

    2 years ago

  • PennyBirchWilliams

    Penny Birch-Williams from PennyBirchWilliams says:

    I would like to add DC but have some misgivings about how it may complicate the shipping issue. If we have a shipping overage to refund, how do we do that with DC? I may go ahead and add it and see what happens...and join the DC team in case I need help! Thanks for the information on this.

    2 years ago

  • AllThatGlittersWraps

    Krista Rawlinson from BeeBuzzPaperie says:

    Thank you for all this info on Direct Checkout. I have hesitated to use it, and with all the info you provided, I will wait to offer it at this time. Not being able to access the funds immediately is an issue, as well as a few other reasons. PayPal is just so convenient for me even though I know many potential customers are unfamiliar with it. Also, I'm a one woman show, so if my sales increase due to adding DC...I may not be able to keep up! What a problem...having too much business...haha! Again, thanks for the info as I had many questions left about DC before I read this article!

    2 years ago

  • deshamarie

    De'Sha from DeShaMarieDesigns says:

    Great article and very informative. Thanks

    2 years ago

  • LOVEnLAVISH

    LOVEnLAVISH from LOVEnLAVISH says:

    Great article, I can't wait until us Canadians can use it!

    2 years ago

  • iammieCLAYshop

    iammieCLAYshop from iammieCLAYshop says:

    Hope we can use it worldwide soon.

    2 years ago

  • Rt9NJvintageFun

    candy donnelly from Rt9NJvintageFun says:

    Thanks for the great and informative article, just listened to the Lab. Positive Info...Thanks Nickey and Co!

    2 years ago

  • okiobdesigns

    Okio B Designs from OkioBDesigns says:

    I don't like having to wait three days to get paid. Plus I have to run to the post office when someone uses DC instead of PayPal. With the kids home for the summer, this creates a problem for me. Once they go back in September, I will turn it back on but payment should be immediate IMO.

    2 years ago

  • mulberrylanefolkart

    Jennifer Beers from mulberrylanefolkart says:

    I have been doing great with DC!!! I may not have to go back to my day job in Sept. if this keeps up! Most of my items are custom made to order so I like getting paid after I ship so I'm not tempted to spend the money before I finish the item. Thank you Etsy!

    2 years ago

  • mulberrylanefolkart

    Jennifer Beers from mulberrylanefolkart says:

    I'm doing GREAT with DC!!! Lots more sales! Still some use paypal so if I need $ for shipping I have it. Thank you Etsy!

    2 years ago

  • stepbackink

    Sam from stepbackink says:

    Will have to try it soon. Thanks for sharing.

    2 years ago

  • smccabe122

    smccabe122 from DominionDesign says:

    The biggest advantage to turning on DC is that customers can charge their purchases! Maybe they don't have cash readily available for the purchase but HAVE to HAVE it now! And alot don't have a PayPal account as mentioned earlier. I've had a couple of sales through DC (my shop is new) and I'm happy to broaden my purchasing audience with this option. Waiting 3 days for the cash is no biggy -- how long has the item been 'waiting' in your storefront? At least this gives us some light at the end of the tunnel :)

    2 years ago

  • GrandmasVanity

    Michelle from GrandmasVanity says:

    Of my last eight sales, seven were with DC. I think this will be a great holiday selling season for me because of it. Thanks for the tips!

    2 years ago

  • LaceyClaireDesigns

    LaceyClaireDesigns from LaceyClaireDesigns says:

    I have a lot of misgivings as well. While it is great for items that are ready to ship, everything I make is custom made and my production time is at 8 weeks during peak bridal season. I do not feel comfortable waiting 8 weeks to receive my funds....I'd rather have it up front so I can earn interest on it rather than etsy.. Also, if you receive a lot of sales, PayPal discounts the transaction fee which makes it a lot cheaper than etsy's direct checkout fee. Are there any plans to do something similar?

    2 years ago

  • HopeFaithAndBeads

    Cristal from HopeFaithAndBeads says:

    I did not go with direct checkout because I thought I would have to pay the expensive prices at the post office to send my items. Even after searching in PayPal for the shipping page I could not find it. I book marked the page and I am going to get my shop set up for direct checkout immediately!

    2 years ago

  • JPJbeaded

    Julia from JPJbeaded says:

    Thank you so much for pulling this information together! Very helpful Lab as well. Hope to see more sales through DC :)

    2 years ago

  • LaceyClaireDesigns

    LaceyClaireDesigns from LaceyClaireDesigns says:

    I have a lot of misgivings as well. While it may be great if you are able to ship the items immediately after sale, everything I make is custom made. I am at an 8 week production time right now and do not feel comfortable waiting 8 weeks to be paid. I would rather have the money upfront so I can earn interest on it rather than etsy earning interest on it. Also, PayPal gives a discount on the transaction fees when you are a higher volume seller so it is cheaper than etsys direct checkout. Are there plans for etsy to do the same?

    2 years ago

  • JPJbeaded

    Julia from JPJbeaded says:

    Thank you for pulling this information together! Very helpful Lab as well. Hope to see more sales from DC soon :)

    2 years ago

  • LaceyClaireDesigns
  • merrymint

    Cheryl and Sherie from merrymint says:

    We design custom wedding invitations and therefore do not keep an inventory. Every time an order for an invitation suite comes through, it involves very large up-front costs (to cover supplies, printing, etc.) ... there's just no way we could ever use a payment solution that forces us to wait and receive the funds only after shipping the items. If it wasn't for that huge hang-up, we might be interested in using direct checkout. It truly is a shame, as PayPal can be a stumbling block for many buyers.

    2 years ago

  • LaceyClaireDesigns

    LaceyClaireDesigns from LaceyClaireDesigns says:

    Sorry for duplicate posts...joy of using a not so smartphone

    2 years ago

  • GrandmasVanity

    Michelle from GrandmasVanity says:

    I have been using DC for a very short while and the last seven sales out of eight have been paid for through DC! It is a little more work to print postage, but not that much. I can still use PayPal for shipping labels through the multi-order shipping tool, which eliminates the need to travel to the the post office unless you sell internationally like I do (right now through PayPal and soon through Etsy DC). The increase in sales have more than makes up for any extra moment I spend typing in the address/weight/method of shipping! Since I budget for everything anyway it is no problem to handle the balance of funds between PayPal/Etsy DC or the three day waiting period for the money transfer. I'm very happy with this new feature!!!

    2 years ago

  • celtichallows

    Sue Kinzelman from celtichallows says:

    That's fantastic. I've sold stuff on another site and I lose customers because they do not like PayPal or do not want to have yet another account that they have to keep up with. When I buy something online and I'm forced to go to PayPal (even tho you can log in and switch the payment option to your credit card) it's quite a turn off. Great work Etsy - thank you

    2 years ago

  • PopOColor

    Katie Corrigan from PopOColor says:

    I use Stamps.com for shipping with USPS. It is great because it will download all of my orders with a click of a button into Stamps.com. Once I print the postage it sends out the tracking no. to the customer and automatically moves the order from open to shipped. It also allows you to ship internationally and fill out custom forms and schedule your pickups. They provide you with a free scale that has a USB computer connection so you don't even have to type in the weight.

    2 years ago

  • MissiveMaven

    MissiveMaven from MissiveMaven says:

    I also have reservations, especially about the Direct Checking fees. PayPal is so simple. It strikes me as unlikely that my customers would be comfortable entering a credit card online but not with using PayPal.

    2 years ago

  • shannacreations

    Shanna Daley from shannacreations says:

    is sad that this is not available to Canadian Sellers

    2 years ago

  • sharcarr

    Jewels Carroll from SweetHeirloomVintage says:

    Bring it on for Australia! Hopefully it can be available well before Christmas. It would be very beneficial for customers purchasing rings of high value. :)

    2 years ago

  • Plumed

    Plumed from Plumed says:

    I think it is a great idea and did try it for a week. In that week my sales were all via DC. But turned I it off once I figured out that, at this point, it doesn't really work for me personally. 99% of my work is custom made and like VaLon and others have mentioned - if I have a lot of items in one week (often several are internationally shipped) my cost of creating and shipping can take from my personal living expenses while I have to wait to get funds that should be available to me right away. I have to say when I turned DC back off my sales didn't suffer at all! I love streamlining and am always looking for solutions to keep my business more efficient, so I am hopeful that Etsy will acknowledge that the wait time for sellers to receive funds doesn't work for everyone and that this will change. I am definitely excited to hear that shipping will be streamlined because that is something Paypal offers that is really efficient, especially during busy seasons. I am certainly excited and hopeful that in the end DC will be something that will work for all! At that point I would love to turn it back on.

    2 years ago

  • vonlarae

    Von LaRae from vonlarae says:

    I was not pleased with the once a week deposit with DC. If you are running a tight ship a week is a very long time to hold up funds! I would prefer PayPal, as funds are very quickly available. But will do what ever is easiest for the customer. Why is there only a weekly deposit with DC?!

    2 years ago

  • onedaysgracenz

    Deborah McGregor from onedaysgracenz says:

    It will be great to have this available in New Zealand too!

    2 years ago

  • AlinaandT

    Alina from AlinaandT says:

    so when will DC be available to international sellers as well? Any time frame at all?

    2 years ago

  • ChewChewsCloset

    ChewChewsCloset from ChewChewsCloset says:

    Great info! Still not convinced but going to look into it more.

    2 years ago

  • KathyPanton

    Kathy Panton from KathyPanton says:

    I am confused. Most australians dont use tracking as it costs over $40 to do so. So if we dont use tracking we can't accept credit cards?

    2 years ago

  • threestonebirds

    Vanessa from threestonebirds says:

    Nice article! I'm glad to see that I'm not the only one who's found direct checkout useful and it's helpful hearing how others changing some of their habits in order to adapt to it.

    2 years ago

  • EleganceFarmHome

    Jane and John Katirgis from EleganceFarmHome says:

    Great article, and we LOVE sellong here, but for shops like ours, with a 4-6 week build time and items over $200 we can't see this working for us. Plus the fees are 3% + compared to 2.5% for paypal. Then add the more complicated shipping and it is not effecient. Etsy, please consider matching paypal's fees and making funds available at the time of sale. Then once you have the shipping platform in place, it would be graet!

    2 years ago

  • birdie1

    Laurie from BirdinHandVTG says:

    I haven't activated DC but noticed that Etsy lists it as the first payment option (naturally). It's a lot more work for the seller and takes a larger % than PayPal. Time is $$ so I can't quite justify its use. I haven't had any requests for it yet.

    2 years ago

  • QueerArts

    Dean S. from CruiseOrBeCruised says:

    when will this be available for German sellers???

    2 years ago

  • MiniBarnQuiltscom

    Donna Smith from MiniBarnQuilts says:

    Great article that emphasizes the benefits of DC, but what about Paypal? Does it hurt to not have Paypal if my shop has Direct Checkout?

    2 years ago

  • robynpowell1983

    Robyn Powell from RedRobynLane says:

    I have to agree with many other people on here. I have a major issue with not being able to access any of the purchase "money" until after my item is shipped. Sure you can just hit "shipped" but that all but makes it even more hard to keep track of what's still needed and what's not. The fact that you can't access these funds means you have to pay "out of pocket" for ALL your supplies AND SHIPPING! What if it's a $500 order and $250 of that is supplies. I'm supposed to fork that out ? Not happening! I did contact etsy and they said they had no plans to change that. I guess until enough people complain about it, they never will. It's a real bummer. Within 2 days of having it up I sold something through it... But it does charge higher fees and is way more of a hassel. AND to point out, since it goes into your bank, you can't use "paypal shipping" off the order. You have to take it to the PO or do it through USPS online so you can't "connect" your order to it's own shipping. NOT GOOD! The direct checkout is great "in theory" but terrible in " reality".

    2 years ago

  • robynpowell1983

    Robyn Powell from RedRobynLane says:

    I'd like to say, I would LOVE LOVE LOVE to be able to to offer DC but like others I really just can't wait even the 2-3 production time I have. I rely on those payments to buy supplies otherwise I couldn't pay my bills! Especially on custom stuff. I recently had a 400 order... if it would have been direct, I would have been paying almost $250 out of pocket plus $75 shipping before I ever got a penny. That's not right or fair. AND considering that ETSY already takes 3.5% plus .20 listing, you'd think they want to lower the fees (even lower than paypal) to encourage sellers to use it! . I was sooo excited when I heard about it and now I just really have nothing good to say :(

    2 years ago

  • chachalouise

    Cha Cha Louise from chachalouise says:

    Have it. Using it. Reluctant to change. Still love PayPal. I'm greedy and like my funds ASAP. Lol

    2 years ago

  • chachalouise

    Cha Cha Louise from chachalouise says:

    I agree robin. I am letting my clients know if they need item in less than 3 weeks that I prefer PayPal. Another thing. Once I hit ship to get paid even though I really didn't ship yet just want my money the orders are then in completed. It seems like a big hassle to me. Always checking and double checking and making sure I shipped it. So after first ten day delay, I requested a deposit and now etsy says 3-5 more days. Not my fave method. Don't get me started on accepting checks.

    2 years ago

  • brightsoslight

    Megan from brightsoslight says:

    I've been using DC for a few weeks now. So far, so good. I simply use PayPal multi-order shipping to create and print shipping labels for the orders made through DC. It just takes a few moments and a few double checks to make sure everything is entered in correctly (shipping address, etc). Also, for those of you asking about refunding shipping overages - there is a way to do that through Direct Checkout. Go to Shop Payment Account, click on Order #848403, then click the drop down Manage Order. It is right above the price details of the order. You should be able to click Issue Refund. Once on that page you can choose shipping overage as a reason. You can choose to refund the customer whatever dollar amount you wish plus a small amount of the transaction fee will be refunded back to you. Also, you can choose to schedule direct checkout on an earlier date instead of waiting for the money to be deposited on the day it has listed. Hope this helps a few people!

    2 years ago

  • brightsoslight

    Megan from brightsoslight says:

    Oops, I meant to say you can choose to schedule a deposit of your funds from direct checkout earlier than the date listed. My funds were going to be deposited on July 30th but I scheduled an earlier deposit and it should be in my bank account in the next day or so (at least in my experience so far!)

    2 years ago

  • MaryNotMartha

    MaryNotMartha from MaryNotMartha says:

    As a seller with high revenue, I receive a better rate on Paypal, but would gladly switch over to DC IF there were an easier shipping solution... we ship over 150 packages a week and it's just not feasible to do so without utilizing the Paypal system of multishipping.... but hope springs eternal! Will be on the lookout for a solution for sellers like us....

    2 years ago

  • CreationsdeFlorence

    Florence Pindrys from CreationsdeFlorence says:

    Most of my sales are paid w/Direct Checkout. I have a little more sales than before but not sure it's due to DC. I really miss shipping from PayPal when clients used to pay w/PayPal. So I was really happy to read in this article that "Shipping tools for credit card payments are coming!"

    2 years ago

  • jtopolski

    J Topolski from jtopolski says:

    I think it has increased my sales, and I am mostly happy with it. However, it has been less convenient for me on international sales. Paypal shipping won't let you manually enter an international address- you can only print shipping if the order came through paypal, so I have to print those through the USPS website. It's a bit of a pain having to do both, when multi-orders used to be a breeze with printing shipping.

    2 years ago

  • nerinet

    Angela from FlowerCityThreads says:

    I would love to know when DC will be available to international sellers, especially with the holiday season coming up!

    2 years ago

  • aliciawatkins

    Alicia Watkins from aliciawatkins says:

    I'm still in my first year on Etsy, and I didn't plan on really turning a profit this early anyway, so the delay in funding hasn't affected me much. I just charge it, like I did with my materials for starting out (can you say "clearance sales?"), and pay down my own credit card when I can get the deposits. Besides that, I've actually been experiencing a bug with Paypal that doesn't allow me to take out money over a certain cumulative amount without actually calling their customer service on the phone, explaining my situation and having them manually reset it; compared to that, direct deposit is wonderfully mindless and hassle-free, from my perspective as a seller. I can do nothing, and the funds get deposited every week. I could see if I were making wedding dresses or something custom with a large outlay of money up front for materials that this might not work for me, but for cross-stitching, it's been great.

    2 years ago

  • SimplieGirlie

    Melody from SimplieGirlieDesigns says:

    I just can't bring myself to do it. I'm not sure how the one person in the article says that the cost is the same, because it isn't. Etsy DC is 3.5% plus a 0.25 transaction fee where as PP is 2.9% plus 0.30 transaction fee. When you are doing larger sales, this means PP is less. Add to that the convenience of printing out the label directly from PP saving me the time and hassle of entering info at another website to print the shipping label and PP is still my go to option. I can see where, if you are doing small, lightweight items that using Etsy checkout may be a better choice. You won't see much difference from transaction to transaction and you take those items to the post office or weigh and stamp from home anyway. I also like having my funds in PP so that I can make online purchases of my own for my shop. Everything in one spot and convenient with less % taken of my item price makes PP the best choice for me, especially since the customer does not need a PP account in order to pay by credit or debit card.

    2 years ago

  • thenesteffect

    Tiffany F. from thenesteffect says:

    I agree that my sales increased dramatically when I turned on direct checkout. I LOVE it. Thank you so much for adding this option!

    2 years ago

  • kiihelewest

    Kiihele West from SewMeHawaii says:

    I'm in about the same position as Alicia. I've only had an Etsy shop since the very end of Feb. So, I put materials on my "business" credit card and pay it down with my Etsy payments. But, nine out of ten of my last customers has paid with DC so it has been great for me. I don't mind the Monday deposit and if I need payment earlier I know I can just request it. I do mostly custom work as well, but they are not in the same monetary category as a wedding dress so I'm able to handle the initial pay out.

    2 years ago

  • adunniandrew

    Adunni Andrew from BassDesignerHatsBags says:

    Can I use a Debit card in stead of a bank account to have funds deposited from my shop.? thank you

    2 years ago

  • PrintPossessed

    Andrea from PrintPossessed says:

    When will it be available for european selleres???please !!

    2 years ago

  • denisefenwick

    Denise Fenwick from StyledinJapan says:

    I can't wait until this is available for sellers in Japan!

    2 years ago

  • grahamharrison1

    jan graham from JandGcandles says:

    So when is the DC going to be available for the U.K?

    2 years ago

  • jewelamanda

    Amanda from WorthyofLove2333 says:

    Do you have to pay through billings with a credit card or can I pay you through paypal to open My Store? ☽☮☾Amanda’s ♓♒♌♉♌☮

    2 years ago

  • TimeInFantasy

    TimeInFantasy from TimeInFantasy says:

    When will Direct Checkout be available for Canada? I really hope they have it in time for Holiday 2012!

    2 years ago

  • designsbysuzyn

    Suzyn from designsbysuzyn says:

    Direct checkout is definately a benefit to the customer, giving them more choices. I can't say that it has increased sales, but I do find that about 3/4 of my sales have been direct checkout since I turned it on. I do like Paypal better because it's more convenient for me....but isn't it "all about the customer" when it comes right down to it.....its also kind if a hassle to have to keep track of money in two places. The thing I find interesting is a lot of my repeat customers who have used Paypal over the last four years have now gone to direct checkout which I find kind of surprising.

    2 years ago

  • grahamharrison1

    jan graham from JandGcandles says:

    You need a credit card to get started Amanda,but then you can pay your bill through Paypal graham

    2 years ago

  • emilymoir

    Emily Moir from EmilyMoir says:

    I'd love to turn on Direct Checkout but I don't live in the US so don't have a US billing address! It says if I want to use DC then I need to have a US billing address :(

    2 years ago

  • grahamharrison1

    jan graham from JandGcandles says:

    I know what you mean Emily,it is about time Etsy sorted it out to be worldwide.

    2 years ago

  • APricelessPrincess

    Donna Nealon from APricelessPrincess says:

    I was reluctant at first but read a few reviews and decided to turn on DC. I cater to the wedding market and many are 1st time buyers who do not have a paypal account. 90% of my customers use DC and sales have tripled for me. I use paypal shipping and copy and paste info which takes a little bit more time but I'm not complaining.

    2 years ago

  • HandMadeTreasuresFor

    Etta from BagsAndThingsByEtta says:

    This is a very bad idea for a lot of sellers. 1. I do not ship without my money up front since I am on a tight budget. 2. I am not lugging anything to the P.O. unless it is going out of the country which is not often. My items are shipped in a soft envelope that can be popped into my mailbox. These are the greatest advantages of the paypal. Furthermore, the argument that paypal is "difficult" is nonsense. Millions of people around the world have and use paypal accounts. I have had my account for a number of years. It is not rocket science.

    2 years ago

  • AnnieHowes

    Annie Howes from AnnieHowes says:

    My biggest reasons for not using Direct Checkout (DC) is the lack of incentives. Paypal has much lower fees (2.2% and lower), and I have access to the funds immediately. Paypal has immediate customer service via an 800 number. I can use a Paypal debit card, or transfer my funds to my bank account and it's typically in my bank account within 1 business day. Even my own credit card processor posts funds to my bank in 24 hours. I believe the reason why shops are seeing higher percentage of DC users is because DC is the default payment option. The customer may not realize they can still pay with their credit card through the Paypal option. I kind of resent this and it's a big reason why I'm reluctant to even try DC. The only way that DC is like a real paycheck is that you have to work a full week to get paid.

    2 years ago

  • AyianaJewelry

    AyianaJewelry from AyianaJewelry says:

    I signed up for DC late Wednesday night, and since then I've already had $100 in sales that have been paid through DC. Fortunately, my shipping is not too pricy, I ship through Endicia, and receive free confirmation and a discount on the price. I'm sure there will be difficulties with DC in the future, but I'm willing to deal for those sales. For now, my advice, sign up for DC!

    2 years ago

  • melissahager

    Melissa Hager from melissahager says:

    This is great information, I know many people that don't know how to use PayPal or it simply scares them. I think I'm going to go turn it on DC this weekend.

    2 years ago

  • poojacampbell

    Pooja Campbell from 41GrantRoad says:

    wow! lots of great feedback on DC.. seems like on this thread the pros outweigh the cons, so I think I will try it out as well : ) Thanks everybody!

    2 years ago

  • DewyMorningVintage

    DewyMorningVintage from DewyMorningVintage says:

    I'm a new seller and I signed up for DC and half my orders have used it. I do want to have a way to print labels directly through Etsy, that would be great! I do think some customers like DC more, many people do not have paypal accounts still. My parents don't, for example, and I see them not buying from Etsy if they only accepted paypal. I think the costlier price of DC will be offset by the increased sales that will eventually come.

    2 years ago

  • TheLittleRange

    Zakary and Bryony from SebastianAndEdith says:

    Whe can we get this in New Zealand

    2 years ago

  • TambourineJewelry

    Mireille from TambourineJewelry says:

    Hope we can have this option soon in the Philippines- before the holidays maybe?

    2 years ago

  • LaurelCanyonBeads

    LaurelCanyonBeads from LaurelCanyonBeads says:

    is there a way to set paypal as the default option, while also offering DC?

    2 years ago

  • StarJewels

    Sarah Stettler from StarJewels says:

    It's great for buyers to have the option, but as a seller, PayPal is greatly preferable...instant funds and printing shipping labels is so much easier. I want to be able to control the default option to make it PayPal.

    2 years ago

  • AsiaQueen

    Sara from AsiaQueen says:

    How can I apply the direct checkout? If I don't live in USA, could I still can apply DC?

    2 years ago

  • vinylclockwork

    Scott from vinylclockwork says:

    Love the direct checkout option for my shop

    2 years ago

  • mimosajack

    Jackie Bastow from Mimosajack says:

    Very informative! Will be adding Direct Checkout today!

    2 years ago

  • normahale1

    Norma Hale from normahale1 says:

    Thank you! the Video was very informative, I wouuld like the direct check out option for my shop, when I get settled in.

    2 years ago

  • ElainaLouiseStudios

    Lisa Steiner from ElainaLouiseStudios says:

    Direct Checkout has definitely brought more sales. Thanks Etsy!

    2 years ago

  • shortwork

    justin short from shortwork says:

    when is this likely to be ready for UK Etsians? Keen to try it out...

    2 years ago

  • Feille

    sharon from EmbellishedLife2 says:

    I disabled mine. The whole time I had it on, 99% of my users used Paypal. I have put in my policies that I will enable it if someone asks, and I may use it for the holidays (as people like to use plastic then) but otherwise, a no go for me.

    2 years ago

  • varietyvtgclothing

    varietyvtgclothing from varietyvtgclothing says:

    I added DC a few days ago, and had my first CC sale yesterday...I printed my ship label thru PayPal (NOT difficult)...so I am wondering if, in the future, are we sellers going to be required to have a bucket of funds tied up for shipping labels? It is just as easy to print labels and send tracking thru PayPal. The answer to this will be a factor in whether or not I will add DC to my second Etsy store.

    2 years ago

  • NoaheeGoee

    Carmina L from MinetJewelry says:

    Thanks for the helpful tips! I had no idea we could create shipping labels thru Paypal even for credit card orders. It makes things so much easier for me!

    2 years ago

  • PotatoFace

    Sarrah Riddle from PotatoFace says:

    Great Tips! I wish the money were available immediately after shipping though. Waiting three days is frustrating.

    2 years ago

  • gracefacedesigns

    Emma Goodson from GraceFaceBoutique says:

    hello, When do you think this will be available in the UK? I'd love to try it out!

    2 years ago

  • girlwithredshoes

    girlwithredshoes from girlwithredshoes says:

    I disabled mine. It takes so long for the money to get into your account. I like having the PayPal Debit Card and having the funds immediately at my fingertips. It's easy to track all my incoming funds and I have instant access to funds to pay for shipping, where as the DC method transfers money after you have shipped and takes 3-7 banking days to enter my bank account. Sorry, :( Not a fan. . . . .

    2 years ago

  • girlwithredshoes

    girlwithredshoes from girlwithredshoes says:

    Forgot to mention, if there was some kind of give and take, I would reconsider, but DC takes the same percentage as PayPal and takes longer to receive money, I don't see the benefit.

    2 years ago

  • jeudujour

    jeudujour says:

    thx for the tips. In Belgium paypal isn't widely used. More payment options will really help sales.

    2 years ago

  • bybriellebelle

    Brielle Belle from BrielleBelle says:

    After reading this article, I knew I had to add Direct Checkout to my shop! I believe people are intimiated when using Pay Pal. It discourages some buyers from buying anything from your shop because they probably have never used PayPal before. Buyers are used to just typing in ther credit card info and that's it. I'm so grateful Etsy has added direct checkout. I just opened my shop 3 days ago and have already had 6 purchases. All but one have been with direct checkout!

    2 years ago

  • XercesdA

    Kitty from XercesArt says:

    Looking forward to the announcements for international DC!

    2 years ago

  • blueridgewoodworking

    Gabe and Athena from BlueRidgeWoodworking says:

    Not happy with DC so far. The initial 10 day wait for the bank was one thing. But then having to wait 3 days for the money to start the process to my bank and then another 3-7 days for my bank to even see it and then 1-3 more days to clear. It could potentially take 2 weeks for me to have access to the cash. I have over $1500 just floating around in the ether right now! The button to schedule an earlier deposit date does not work. We make custom furniture and we are having to let each customer know that we will have to mark their order shipped before we can start on it. Makes us look greedy. We ship UPS, so labels are not issue. The bigger percentage is definitely an issue and the wait time. We will see how long it actually takes for our first DC sale money to get in the bank!

    2 years ago

  • maryboers2

    bev pike from HatEnvyScrubHats says:

    I have seen an increase in sales since using DC. I'm not sure why the transfer process takes so long,however, the old saying you take the good with the bad. In my case the good has power over the bad. Thank you etsy.

    2 years ago

  • simplyfriends

    simplyfriends from SimplyFriends says:

    Thanks Etsy for taking this payment worry off our shoulders. We have enough to do just making product and promoting so it is nice to have this aspect taken care of.

    2 years ago

  • VintageJewelryEtc

    Laura Bobey from VintageJewelryEtc says:

    I have definitely seen an increase in sales now that I accept credit card transactions and printing my labels through PayPal using the multi-shipping feature is a breeze. But I must admit I don't like having to wait for my money - there are pros and cons to everything.

    2 years ago

  • APEMADE

    April Bleakney from APEMADE says:

    Is it possible to issue a partial refund through direct checkout? Specifically, I want to issue a partial refund for a difference in shipping - but I do not see any way to do this through etsy's direct checkout.

    2 years ago

  • gillardgurl

    gillardgurl from gillardgurl says:

    Not happy with this at all so far. 1. No access to my money until deposit goes through. Paypal gives me a debit card. 2. Money for shipping comes out of my pocket until payment goes through. 3. No shipping labels (right now) equals a HUGE headache for me. Otherwise with Paypal I can print labels and hand off to my postman. And you're charging just as much as Paypal for all the inconvenience.

    2 years ago

  • Merimask

    Andrea Masse-Tognetti from Merimask says:

    The new Direct Checkout option is working very well for me. I have items that are high-end and since Etsy is the only place people can buy them, I bring many new buyers to Etsy. I've lost sales in the past to people who didn't want to have to sign up to join Etsy AND also sign up for Paypal. This is a good thing to have for new and first-time buyers. I've always had good sales numbers, but since I installed the Direct Checkout option I've seen a 30% increase in new first-time buyers. I think it's only going to get better. I DO wish that there could be some allowance for custom orders though. The business of not getting paid until you ship is just fine, until you get a request for custom work (and I get loads of custom orders). Sometimes my order queue is backed up 5 to 6 weeks. Waiting 5 to 6 weeks to get paid isn't really ideal.

    2 years ago

  • theroyal

    The Royal from theroyal says:

    paypal works for me. i will stick with that for now.

    2 years ago

  • LoriMarie

    Lori Cellini Deal from LoriMarie says:

    Hi Everyone! I took the plunge and I starting offering direct checkout and it has paid off for my sales. 3 out of 6 of my last sales were through credit cards. BUT...... I believe I would have had the same sales through paypal if the only option was paypal. However, if you run a tight ship, I feel for the shop owners because if etsy did not go with direct checkout the only option would be paypal and the customer would sign up if they wanted the product. NOT thinking of myself here, I would have preferred that etsy stick with paypal. Kind regards to all and I hope everyone has many sales!

    2 years ago

  • TashaHussey

    Tasha Hussey from TashaHusseyJewelry says:

    I hate the credit card payment. You have to have a balance of less than $50.00 on your etsy shop bill for the month to be able to print your shipping and pay for postage through their site. So not only do I have to come out of pocket for the shipping if I don't choose to pay my monthly bill now. But it also takes days for the money from the sale to hit my bank account. I prefer paypal. The money is there right away. I can pay for the postage from the monies and have money in my paypal to shop. You guys need to work on this credit card acceptance. Also money will not be transfered to your bank account until you mark the item as shipped.

    2 years ago

  • cestlea

    Leslie from cestlea says:

    I am using DC for the first time. It was convenient for my customer but not sure how long it will take to get my money into my account. I hand delivered the item so I selected shipped right away. Then waited the 3 days and then selected early deposit...funds say sent to bank but not in bank account yet. Good thing I don't need the money this minute.

    2 years ago

  • BreakTheRecord

    Stacey Iden from BreakTheRecord says:

    I think that Etsy should offer a debit card for established sellers that is linked to the direct checkout payments. I use my Paypal debit card for EVERYTHING. And the greatest thing about it is that I get a sale and that money is instantly available to spend. Sometimes I get a custom order that requires a large amount of money to purchase the supplies required to make it and so I am able to order the supplies only seconds after the buyer has paid via paypal.

    2 years ago

  • thetrendykitchen

    Crystal from thetrendykitchen says:

    I just signed up for direct checkout and was not aware that your account balance had to be less than $25 to be able to purchase shipping labels. My account is current and my money is being held for 10 days and can't be deposited until after I ship. I don't have enough in my paypal account to pay the bill down to $25. My payday from my job is the end of the week and my customers are going to be upset because of the delayed shipping. I wish I had NOT signed up for this. My money would be in my Paypal account and my items would be shipped!! As soon as I get my money I'm going back to Paypal!!

    2 years ago

  • ArtFromDreamland

    ArtFromDreamland from ArtFromDreamland says:

    I have just opened my shop on Etsy, and I live in France. I wanted to bring the option of credit card to customers, but it seems like i can't if I don't live in the US. When will it be possible ?

    2 years ago

  • annetteewert

    Annette Ewert from thebloomingcornercom says:

    I have just turned on direct checkout~ I am anxious to see how it works out for my shop! I hear pros and cons so I shall see how it works for me!

    2 years ago

  • ubbbusiness

    URBAN BEAD BAZAAR from ubbbusiness says:

    Has anyone figured out how to easily get a month to date gross revenue total from direct checkout sales? Since turning DC on, I am no longer able to use the Paypal gross sales figure that I check almost daily. In addition, the Etsy revenue figure is without shipping fees so it is not the gross figure I seek. Elizabeth with UBB

    2 years ago

  • tessos

    Tess from MyArtStudioAustralia says:

    I live in Australia and would like to add direct checkout to my store. Is there any sort of time frame available for when this will be available to Australian sellers?

    2 years ago

  • djvintageshop

    DJ from DJvintageshop says:

    Is there information for how to setup layaway payments? Thank you!

    2 years ago

  • tonycarl

    Anthony from MerchandiseLoft says:

    Good to know. I'm just starting and was wondering about credit card versus paypal.

    2 years ago

  • siobhancallaghan

    Siobhan Callaghan from siobhancallaghan says:

    Please open this option to uk sellers :)

    2 years ago

  • barbarawagner46

    Barbara Wagner from MandalasAufSeide says:

    I would love to have my customers use credit card, but Etsy requires that I - as the shop owner - have to have my own U.S. credit with a U.S. billing address, but I am German and live in Germany, and I simply cannot have a U.S. billing address. So I cannot have the option of allowing my clients to pay with credit cards, but only use Paypal. I am sorry that this is the way, because some people just cannot buy anything when they do not have a Paypal account. Please, Etsy, open the option to your international shop keepers, too! Our German credit cards are just as reliable as American ones would be! :-) Thank you!

    2 years ago

  • anicashop

    hiromi shibuya from AnicaCollection says:

    I would also love to have this option of allowing my customers to pay with credit cards too. I am Japanese and live in Japan, and also face the same issue of not having a US credit card or US billing address- which is the reason i cannot have the option of giving my customers to use their credit card for payment. It really will make a big difference if Etsy will fix this for international shop owners! :)

    2 years ago

  • DesignofWhimsyStudio

    Catherine Fason from DesignofWhimsyStudio says:

    If I have a custom order do I have to wait until I ship before I collect my sales $?

    1 year ago

  • GemdropsoftheFalls

    GemdropsoftheFalls from GemdropsoftheFalls says:

    We still haven't enabled direct checkout, but we're really considering it, especially with the holidays coming up and new buyers. It's nerve-racking! Should we do it?

    1 year ago

  • AtTheEndOfTheRoad

    Patricia Williams from AtTheEndOfTheRoad says:

    I just signed up to accept credit cards as payment. I cannot find information on any additional fees that are charged to me as a result of accepting credit cards but I think there must be after looking at the first transaction using a credit card. Any information as to this fee would be greatly appreciated. Thanks so much.

    181 days ago