The Etsy Blog

Tech Update: SCRAM, Resellers!

Etsy.com handmade and vintage goods

Chris Bohn (known as “CB” here at Etsy) works deep below the surface of Etsy on our databases, but is also the lead engineer on a project called SCRAM. Ian Malpass is the lead engineer on the Atlas project. These two projects are an important part of “Marketplace Integrity” — our plan to improve how we police the marketplace and identify and deal with members who break Etsy’s rules.

SCRAM

Hi, I’m CB, and I’m responsible for “Systems for Catching Resellers and Abusers of the Marketplace” (or “SCRAM,” for short).

The SCRAM initiative is charged with making the Etsy marketplace a safe and trusted locus of independent commerce. Etsy has created the most vibrant online marketplace for handmade, vintage and supplies, sold directly by our micro-entrepreneurs. The sheer mass of the Etsy marketplace creates its own gravitational field, pulling in sellers and shoppers alike.

Unfortunately, those same gravitational forces also pull in others whose interests are not aligned with Etsy’s purpose or policies. If you’re a regular in Etsy’s community Forums, you may be familiar with the term “reseller” for a shop that doesn’t abide by the spirit of Etsy. Simply put, the classic reseller is someone who attempts to pass off mass-produced, mass-market goods as handmade items. However, spotting a bonafide reseller is not always a matter of black and white. Etsy policy allows a legitimate range of business models under the “handmade by you” ethos, from sole-proprietors to collectives to makers who utilize limited production assistance. So this can be a grey area when it comes to community flagging. Detecting, discerning and dispatching actual resellers is an important and sizable task.

To that end, enter SCRAM, which is essentially an internal Etsy “bot” that prowls the many halls of shops and listings, looking for probable resellers and other troublemakers. Since SCRAM was introduced recently, it has identified several hundred potential resellers, each of which our Support Team is reviewing for appropriate action, ranging from gentle reminders to outright banishment. Furthermore, SCRAM pays particular attention to catching those reseller shops that seem to pop up overnight, stuffed with mass-produced products.

We can’t go into detail on how SCRAM works, other than to assure you that it is a sophisticated system based on clever algorithms and heuristics. Most members in the Etsy community will never even realize that SCRAM is at work, because it operates hidden from view. Be assured, though, that resellers and other marketplace abusers are feeling its sting. SCRAM also does other things, such as preventing malicious shop buyouts and bagging those using Etsy as a forum for pitching various unrelated products, causes and plights.

Moving forward, we will continue to develop SCRAM, always asking “is there something that SCRAM can do to make the Etsy marketplace even better?”

Atlas

I’m Ian, and it’s my job to make sure that the staff here at Etsy have the tools they need to do their jobs effectively. The Atlas project covers all the tools we use to manage the content of the site.

One of projects that we’ve prioritized is to rebuild the flag-processing tools we have. While CB’s SCRAM tools work really, really well, there’s a limit to what automated tools can spot. That’s where flagging comes in: Etsy members can report listings that break Etsy’s rules. These flags then come into a system within Atlas that allows our Content Team to review the flagged items and take appropriate action — anything from an email explaining the problem and requesting an edit to a listing to outright termination of the account for the most egregious violations. You can read more about what the Content Team does here.

Etsy’s members do an outstanding job of flagging content (thank you), but the internal tools we have to handle those flags were written when Etsy was a lot smaller, with fewer sellers and listings — and so fewer instances of problematic content.

The most pressing problem is how we handle resellers that the SCRAM system has detected, but which are easily spotted by people. To that end, we’ve added the option to flag an entire shop as “Items are not handmade, vintage, or crafting supplies.” Members can use that to quickly flag a seller, and we can fast-track those alerts to the right people for verification and banishment.

Beyond that, we’ll be overhauling how we view the flags coming into Atlas so that we can properly prioritize the worst-offending sellers and content. We’ll also be improving how we manage our interactions with flagged sellers. Fortunately, the vast majority of flagged sellers are simply making honest mistakes, like not tagging commercial supplies properly. We want to make sure that we can clearly explain the problems and guide them on the right path, but also have ways to really focus on the persistent rule-breakers and remove them from the site. It’s a big task, and we won’t get there immediately, but it’s a really important project for the health of Etsy and one I’m really excited to be involved in.

So do, please, keep flagging, and we’ll keep working to make best use of your eagle eyes.


P.S. If you want to get a monthly Etsy news digest delivered straight to your email inbox, then sign up for Etsy News emails. Read more about it here.

You can also get an RSS feed of all TechUpdates here.

  • bylynnkrestel

    bylynnkrestel says:

    i appreciate your attention.. thanks etsy!

    4 years ago

  • stitchntyme

    stitchntyme says:

    Thank you so much for working at getting rid of resellers. It is very appreciated! :)

    4 years ago

  • TheBrassHussy

    TheBrassHussy says:

    jumps for joy! Yea to Scram and the new "flag this shop" option!

    4 years ago

  • Ayca

    Ayca says:

    Nice work! Thanks Etsy !

    4 years ago

  • missindie

    missindie says:

    Sweeeeet!!

    4 years ago

  • girltuesdayjewelry

    girltuesdayjewelry says:

    Excellent! Etsy's keeping it real!

    4 years ago

  • riskybeads

    riskybeads says:

    thanks, Etsy!

    4 years ago

  • beautifulbridget

    beautifulbridget says:

    Very Cool! Thank you Etsy!!

    4 years ago

  • PunchDrunkPrincess

    PunchDrunkPrincess says:

    Thanks etsy! And the pics for this article are perfect, I love that rat mask print :)

    4 years ago

  • worksofwhimsy

    worksofwhimsy says:

    Thank for keeping us in the loop. Being able to flag a shop is a great step in the right direction.

    4 years ago

  • katherynmd

    katherynmd says:

    I have two shops here on Etsy & if it sounds to good to be true (price wise sometimes) then it's probably fake or not authentic, a scam or "SCRAM". I've collected antiques for almost 30+ years and even reading book after book it's hard with reproductions to tell the difference! Thank you from this seller for such a wonderful awareness article.

    4 years ago

  • HoldTheWire

    HoldTheWire says:

    Great! Thanks for the update. We'll keep flagging. :)

    4 years ago

  • 2VirgosDesigns

    2VirgosDesigns says:

    thanks Etsy!

    4 years ago

  • 2RavenChicks

    2RavenChicks says:

    This is very encouraging news!

    4 years ago

  • kittyd

    kittyd says:

    Good, we all want the resellers to SCRAM!

    4 years ago

  • Chillionaire Admin

    Chillionaire says:

    You guys are my heros!

    4 years ago

  • sweetharvey

    sweetharvey says:

    I haven't ran into a reseller shop here myself but I have heard people addressing the issue in the forums. It is good to know that you are on top of the issue!

    4 years ago

  • SarahSays Admin

    SarahSays says:

    We love CB and Ian!

    4 years ago

  • litapsilverj

    litapsilverj says:

    Thank you for your endeavors! So much appreciated. Yes, very encouraging news. Love the Venus Fly Trap Magnet! and others, too. Thanks again!

    4 years ago

  • CatherinetteRings

    CatherinetteRings says:

    Awesome Initiative !

    4 years ago

  • ConservationClothing

    ConservationClothing says:

    thanks! and here's a COMPUTER GUY TIE http://www.etsy.com/view_listing.php?listing_id=39249162

    4 years ago

  • visionquest

    visionquest says:

    SOOOOOOOOOOOO glad to hear this!! Go Team!

    4 years ago

  • funkomavintage

    funkomavintage says:

    Handmade by the seller. or footmade. or elbowmade. But made.by.the.seller. or authentic vintage. ooo. supplies...that one is tricky. I'm gonna love the SCRAM report button...since I'm on etsy at 2am west coast time far too often....;-)

    4 years ago

  • warmnfuzzies

    warmnfuzzies says:

    Thanks for letting us know. I haven't run into it in my category, but I feel so bad for many other sellers whose categories are being invaded.

    4 years ago

  • CarryTheWord

    CarryTheWord says:

    Sweet! :)

    4 years ago

  • ohbabydotcom

    ohbabydotcom says:

    Great to hear there is help and the Etsy watchful eye for sellers!

    4 years ago

  • auntjanecan

    auntjanecan says:

    I hope it works. Thanks for doing this!

    4 years ago

  • craftscafe

    craftscafe says:

    thank you for helping etsy remain a community who values handmade!

    4 years ago

  • SecretLentil

    SecretLentil says:

    Thanks for your efforts. And thanks for the update!

    4 years ago

  • Ebruk

    Ebruk says:

    Great.Thank you Etsy.

    4 years ago

  • kissavintagedesign
  • ChuckEBrydWallArt

    ChuckEBrydWallArt says:

    I hope this tool helps as they are a slippery bunch. Thank you for your efforts in this matter.

    4 years ago

  • Whimsywares

    Whimsywares says:

    Thanks for patroling the streets of etsy for us! Great themed finds!

    4 years ago

  • dragonsmoon

    dragonsmoon says:

    Thanks SO MUCH!!!

    4 years ago

  • MouseTrapVintage

    MouseTrapVintage says:

    Thank goodness, help is here! :)

    4 years ago

  • babinka1981knitting

    babinka1981knitting says:

    Tery useful info! thanks!

    4 years ago

  • paramountvintage

    paramountvintage says:

    thanks scram!

    4 years ago

  • LisaFerinDesigns

    LisaFerinDesigns says:

    This is very good news! Thanks Etsy.

    4 years ago

  • postroadvintage

    postroadvintage says:

    Yay! Thanks Etsy!

    4 years ago

  • akaCINDERS

    akaCINDERS says:

    I am very happy to be a part of this independent marketplace. I have seen many sellers that I felt were "not quite in the Etsy spirit" I am very happy that Etsy is not only addressing this issue, but many others to assist us all. Thanks for your diligent work.

    4 years ago

  • JoshUrsoDesign

    JoshUrsoDesign says:

    Thanks Etsy, for keeping it real.

    4 years ago

  • Talula

    Talula says:

    Well, Hallelujah! I know it's a tough job, but it is certainly appreciated by all the sellers that work their @$$'$ off, making beautiful handcrafted creations, and the wonderful suppliers that some of us couldn't do without, and the fabulous vintage people (who I spend too much money with)too! Thank you! Thank you! Thank you!

    4 years ago

  • candacejean

    candacejean says:

    Sounds good! Thanks Chris and Ian! I wonder though.. where does Etsy draw the line when it comes to "supplies" and "mass market"? Not all supplies are hand-made by the seller.. is that the line? Is SCRAM going to get rid of sellers who offer supplies for jewelry making for example? Or sellers who offer paper and stickers as "supplies" for those who scrapbook? Just curious.

    4 years ago

  • busterandboo

    busterandboo says:

    SCRAM rocks. And to the poster above me, no, they are not getting rid of supplies. Supplies do not need to be handmade. They do need to be tagged 'supplies' and 'commercial'.

    4 years ago

  • novaofsweden

    novaofsweden says:

    best news ever! Thank you.

    4 years ago

  • SkyBox

    SkyBox says:

    Awww yeah, son. It's good to know math and science and technology have been employed by Etsy to find the ne'er-do-wells. Thanks for keeping it handmade! And vintage. And supplies.

    4 years ago

  • GemmaBeads

    GemmaBeads says:

    So glad for this! I like Etsy's marketplace and am glad to see that integrity is being maintained!

    4 years ago

  • pasin

    pasin says:

    Thanks so much..

    4 years ago

  • twoknit

    twoknit says:

    Thank you !

    4 years ago

  • AlliumDesign

    AlliumDesign says:

    A giant KUDOS and THANKS!!

    4 years ago

  • jillatay

    jillatay says:

    Thank you so much for boosting our confidence that Etsy won't go the way of the corporate do do bird. You guys rock. <3

    4 years ago

  • SparxsDesigns

    SparxsDesigns says:

    Thanks for cleaning up Etsy....we will keep flagging. SCRAM RESELLERS....we dont want you here.

    4 years ago

  • FerntreeStudio

    FerntreeStudio says:

    Woo hoo! And can I emphasize how nice it is to have information on what Etsy is doing!!! :) We don't know that you are trying to help fix things without these postings.

    4 years ago

  • byKEONA

    byKEONA says:

    This is such a great thing that Etsy are doing to help us honest people. I am happy and honored to be part of such a great organization!

    4 years ago

  • bluebirdart

    bluebirdart says:

    Thank you, Etsy, for paying attention to this matter. My husband is the creator of "Mr. Bill" (of Saturday Night Live infamy) and he holds all copyrights and trademarks related to Mr. Bill & "family". Several times in recent years I've come across sellers on Etsy using Mr. Bill images in their "hand-made" art (in addition to other pop-culture images). Etsy's flag option has (more often than not) made it easy for me to start the process of getting the conterfeit work off the web, without having to go through the trouble of getting his company's lawyers involved. I hope more people wake up and do their research- even though a lot of images/characters seem to belong to pop culture, more than likely they are owned by someone else. Respect artists!

    4 years ago

  • TAGSMITH

    TAGSMITH says:

    That's good news. Thanks.

    4 years ago

  • sweetcarolinadesign

    sweetcarolinadesign says:

    Awesome. It will be interesting to see how the new system works out!

    4 years ago

  • TwistedCrystals

    TwistedCrystals says:

    Thank you for your hard work! :)

    4 years ago

  • LittleLovables

    LittleLovables says:

    so glad to hear this!

    4 years ago

  • PennyFabricArt

    PennyFabricArt says:

    So excellent to know Etsy is employing state-of-the-art technology to this problem! There's such tremendous value in a venue where customers can find real artisan works as an alternative to big box mass production. Etsy should be a safe haven for shoppers looking for original art and artisan works that aren't rip-offs or mass market items, and vintage items that are truly vintage rather than reproductions. Thank you for your considerable efforts to maintain the integrity of our venue!

    4 years ago

  • CreativeArtandSoul

    CreativeArtandSoul says:

    Yay for SCRAM!

    4 years ago

  • maggiemaevintage

    maggiemaevintage says:

    this is very much appreciated - thanks for keeping etsy on its toes!

    4 years ago

  • buffalump

    buffalump says:

    Great news- good job Etsy!

    4 years ago

  • TheMysticCircleArt

    TheMysticCircleArt says:

    YEAH!!!Thanks for keeping Etsy "Junk"(mass produced) free. I hate when see people trying to re-sell products here. It makes me mad.They should take it to the other E-**y site.

    4 years ago

  • lifeofcolors

    lifeofcolors says:

    I love the picks you have chosen for this article! Made me laugh. Thanks for the update.

    4 years ago

  • sweetirie

    sweetirie says:

    Yay!! SCRAM resellers...you're not welcome here!

    4 years ago

  • VerreDesign

    VerreDesign says:

    Good news and great initiatives, thanks!

    4 years ago

  • treasurehuntvintage

    treasurehuntvintage says:

    SCRAM. Gotta love it!!! THANK YOU!

    4 years ago

  • SeaFindDesigns

    SeaFindDesigns says:

    WTG guys... thanks!!

    4 years ago

  • birdsneststudio

    birdsneststudio says:

    GOOD JOB! I am very happy to know that Etsy is on the ball and looking out for us. Thanks!

    4 years ago

  • CricketsCreations

    CricketsCreations says:

    Super excited about this, thank you!! Plus, SCRAM is an *awesome* acronym! :P Celeste (Crickets)

    4 years ago

  • cutiepiecompany

    cutiepiecompany says:

    hip hip Hooray! Thanks Etsy!

    4 years ago

  • MyGrandpasPen

    MyGrandpasPen says:

    Great information!

    4 years ago

  • birdie1

    birdie1 says:

    Sooo glad to hear it! It's often disheartening to flag items and shops only to find that nothing's been done and these items still can end up on the front page or even Storque (last week). Thanks for your work on this.

    4 years ago

  • ravenwren

    ravenwren says:

    Nice collection of items and great presentation!

    4 years ago

  • jewelrybyjackie

    jewelrybyjackie says:

    This is so awesome to see that all those pesky shops that break the rules are being dealt with! Thanks for making Etsy a better and safer place to shop!!

    4 years ago

  • SEOWebDesign

    SEOWebDesign says:

    Working with issues such as resellers or invalid tagging is much more challenging on a large scale. Nice work on upgrading and updating your tools to keep up with Etsy's growth!

    4 years ago

  • FreshLemonBlossoms

    FreshLemonBlossoms says:

    It's great to hear what's going on behind the scenes, thank you!!

    4 years ago

  • MGMart

    MGMart says:

    Thank you Etsy for looking after us honest sellers!

    4 years ago

  • capitolagirl

    capitolagirl says:

    Hooray! I'm so glad that Etsy is working to help others buy handmade!

    4 years ago

  • allthepreciousthings

    allthepreciousthings says:

    Etsy is such a well-run operation - I just love the integtity and the whole philosophy of it. Thanks for "keeping it clean" with all this technology. (love the scorpion!)

    4 years ago

  • MysticSilks

    MysticSilks says:

    Nice to know that resellers are not being tolerated on etsy.--:)

    4 years ago

  • NutfieldWeaver

    NutfieldWeaver says:

    Good for you, SCRAM folks! This is encouraging news for all of us.

    4 years ago

  • silkstory

    silkstory says:

    Fantastic finds!

    4 years ago

  • YouAreYou

    YouAreYou says:

    WOW! I can't believe people are doing that...well I guess I can, but it's still super lame! SCRAM resellers!

    4 years ago

  • silkstory

    silkstory says:

    And thanks to etsy to making this topic important. It is really big problem with resellers...

    4 years ago

  • CatzillaCrafts

    CatzillaCrafts says:

    tsk tsk! I'm glad etsy is doing something about these people who like to ruin everyone's fun. Thanks for keeping us up to date!

    4 years ago

  • SilverFirsFarm

    SilverFirsFarm says:

    YAY, this rocks.

    4 years ago

  • CrankHeartPony

    CrankHeartPony says:

    Yes! Banish those resellers to the bowels of Hades!

    4 years ago

  • thriftage

    thriftage says:

    Thanks for keeping out the mass production so that their products don't crowd out those of us that spend valuable time on our items :)

    4 years ago

  • SquidInkKollective

    SquidInkKollective says:

    Thanks for the update and hard work!

    4 years ago

  • MinceCo

    MinceCo says:

    "Items are not handmade, vintage, or crafting supplies." the wording for this is off as many thin gs are mass produced by hand,so flagging for items not being handmade is insufficient and should read "items are factory made" i hope this is cleared up soon.

    4 years ago

  • MinceCo

    MinceCo says:

    also, i have seen etsy feature products of this bad nature in blogs so more than sellers need to be more diligent.

    4 years ago

  • ArtisticIntentions

    ArtisticIntentions says:

    Awesome job guys!! Thanks for all of your efforts! That scorpion is really cool!

    4 years ago

  • MeadowbelleMarket

    MeadowbelleMarket says:

    Thank you. I agree that this is an absolute essential to maintaining the integrity and purpose of what we've all worked so hard for. Keep Etsy clean!

    4 years ago

  • birdetsyregistry
  • DreamsandJewelry

    DreamsandJewelry says:

    Fingers Crossed.

    4 years ago

  • prissyantiques

    prissyantiques says:

    Thanks to the wonderful and hard working Etsy team! Wonderful site with so many beautiful items!!

    4 years ago

  • saintesmariesjewelry

    saintesmariesjewelry says:

    awesome!!! thank you!!

    4 years ago

  • zelas

    zelas says:

    That's wonderful news, especially being able to flag a whole shop!

    4 years ago

  • RSSDesignsInFiber

    RSSDesignsInFiber says:

    I am really glad personally -- and as a dedicated member of Etsy Teams and as a strong supporter of Handmade -- to see something being done about resellers - particularly of mass-produced items. I do not fully understand the system for determining what constitutes a reseller that violates Etsy policies unless it is of items mass-produced or machine-produced. In other words, I am not sure about situations where someone makes things one-at-a-time, but makes multiple copies of one pattern/design -- and if it is OK for someone else to sell it for them. I don't do that and refer anyone who asks to Etsy Support to get it clarified. But Etsy is supposed to be about Handmade -- and I really support Handmade -- and I really am glad if Etsy is going to work to keep Etsy true to its own apparent mission of selling truly Handmade items, Vintage items and Crafting Supplies!! Personally - I am going to be honest and throw in my own "two cents" -- I wouldn't mind if Etsy did not include Vintage items at all, unless they were Vintage Handmade items being resold, but I am not running Etsy and Vintage of all kinds has been on Etsy since I joined and I will leave it up to Etsy management to make those types of decisions!!

    4 years ago

  • lovelygifts

    lovelygifts says:

    Thank you!

    4 years ago

  • BlueberryCream

    BlueberryCream says:

    So, how do those "related items" relate to the subject of the article? I think it might be a little offensive toward those featured under such publichation (even though it is a good thing to be featured)...

    4 years ago

  • mazedasastoat

    mazedasastoat says:

    Thanks to all the Etsy techs who work so hard to keep this wonderful marketplace true to the spirit of handmade... you rock guys! And that metal scorpion is just AWESOME!

    4 years ago

  • BlueberryCream

    BlueberryCream says:

    Sorry, i meant "publication" :)

    4 years ago

  • shabbychicadee

    shabbychicadee says:

    TY TY XOXO

    4 years ago

  • recycledwares

    recycledwares says:

    thanks for much for making this a better marketplace.

    4 years ago

  • GreenMamba

    GreenMamba says:

    What FernTree said. Please do keep the community informed of these (and all other) important site updates. This is super-duper news, and if SCRAM can really do all it is designed to do (for instance, prevent malicious shop buyouts!!) then it will greatly improve the whole Etsy experience, well beyond just content issues. And I'll bet that ATLAS will be a huge relief to all admin who are dealing with community flags and SCRAM reports. Thank you CB and Ian, and all those working with you two on these wonderful projects!

    4 years ago

  • artdecadence

    artdecadence says:

    Thanks for developing and implementing these changes. Etsy is unique and needs to stay ahead of these spammers if it wants to remain so. Bravo!

    4 years ago

  • baconsquarefarm

    baconsquarefarm says:

    Thank you chris and Ian using your talents to better the Etsy experience for sellers, buyers and Admin too. Clever names you chose...scram and atlas. Yea minnesota Ian, we rock.

    4 years ago

  • foxpots

    foxpots says:

    Wonderful! I am so glad to see this effort, and even more pleased that you are making use of automated tools to sniff out (or maybe snuff out ☺) the resellers!

    4 years ago

  • jillhannah

    jillhannah says:

    Sweet.

    4 years ago

  • FavreBijoux

    FavreBijoux says:

    Appreciate the attention Etsy is giving to this problem. Thanks for the update.

    4 years ago

  • retrovertigo

    retrovertigo says:

    You show'em who's boss, Ian! ;)

    4 years ago

  • eclecticmoi

    eclecticmoi says:

    Thank you :)

    4 years ago

  • IrelandBrady

    IrelandBrady says:

    Thank You for your hard work! Your endeavors are VERY appreciated!

    4 years ago

  • AnodynePress

    AnodynePress says:

    Awesome! A real piece of progress! Thanks, Etsy!

    4 years ago

  • BlackDaisyDesigns

    BlackDaisyDesigns says:

    Excellent!! Good job guys.

    4 years ago

  • gilstrapdesigns

    gilstrapdesigns says:

    Thank you so much ETSY your are really getting on top of things. Thanks again Debra

    4 years ago

  • strawberrycouture

    strawberrycouture says:

    Yes keep Etsy handmade!

    4 years ago

  • StelmaDesigns

    StelmaDesigns says:

    Big happy exhale...I am SO glad you guys are on top of this as well as you can be, considering the enormity of the situation. Thank you so much for the thorough update!

    4 years ago

  • MadCapClothing

    MadCapClothing says:

    I hate to say "I'll believe it when I see it." But the first time I go on Etsy in the morning and don't see the same clothing reseller hoarding the newly listed items....then I'll give Etsy a well deserved high five!!

    4 years ago

  • gnormyle

    gnormyle says:

    Thank you!

    4 years ago

  • Iammie

    Iammie says:

    Thanks!

    4 years ago

  • SatinandBirch

    SatinandBirch says:

    amazing and wonderful

    4 years ago

  • jessiemccann

    jessiemccann says:

    You guys rock!

    4 years ago

  • littlesistahstudio

    littlesistahstudio says:

    Oh YIPPEEEE!! thank you Etsy. (very cool scorpion!)

    4 years ago

  • jackiedretroboutique

    jackiedretroboutique says:

    I appreciate all your efforts! It's a relief to know you are there, looking out for all of us :) THANK YOU! jackie.

    4 years ago

  • artofjane

    artofjane says:

    Cool. Love the scorpion.

    4 years ago

  • FuchstBags

    FuchstBags says:

    It's about time Etsy....I hope I will never see those sellers again after I flagged them! Thanks for taking more serious action to this matter.

    4 years ago

  • FuchstBags

    FuchstBags says:

    It's about time Etsy...I hope I will never see those resellers again after I flagged them! Thanks for taking more serious action to this matter.

    4 years ago

  • SusanKJewelry

    SusanKJewelry says:

    Thanks for all you do!

    4 years ago

  • SusanKJewelry

    SusanKJewelry says:

    Thanks for all you do!

    4 years ago

  • JetWhitePonytail

    JetWhitePonytail says:

    so glad to hear this is finally happening...too much clutter from resellers makes for bad shopping & selling experiences!

    4 years ago

  • somsstudiosupplies

    somsstudiosupplies says:

    Thanks so much, this was long due. I am very happy with the Report this shop option.

    4 years ago

  • ThreadandJam

    ThreadandJam says:

    I have had my own item being resold on Etsy! Thanks so much!

    4 years ago

  • ThreadandJam

    ThreadandJam says:

    I have painfully discovered my own item being resold here on Etsy! Thanks for this!

    4 years ago

  • ThreadandJam

    ThreadandJam says:

    I have painfully discovered my own item being resold here on Etsy! Thanks for this!

    4 years ago

  • Ebrown2503

    Ebrown2503 says:

    Nice work, thanks!

    4 years ago

  • NorthviewJewels

    NorthviewJewels says:

    Thanks for all of the hard work, it's too bad it's necessary, but we appreciate it.

    4 years ago

  • s3bastien

    s3bastien says:

    thanks CB and Ian - you guys are amazing!

    4 years ago

  • ScienceKitty

    ScienceKitty says:

    Thanks Etsy admin for supporting the handmade community and working to keep Etsy a such fun place to shop! PS: That mechanical scorpion is awesome!

    4 years ago

  • AnnieMSewShoppe

    AnnieMSewShoppe says:

    Thank you again!

    4 years ago

  • LastChantsStudio

    LastChantsStudio says:

    Thanks you back room techies! I had a feeling you were on it (even though I've expressed my panic moments too in the forums...and for that I apologize). I'm loving the upgrades thus far and appreciate all your efforts. And Ian? That adorable baby must be bigger now...new Pic please? :))))

    4 years ago

  • Gamut

    Gamut says:

    Nothing is as irritating than someone who uses a gresat venue for their nefarious ends! Go fight win!!

    4 years ago

  • resonantdivine

    resonantdivine says:

    On the other hand: What is created in a vacuum (without being inspired by something else already in existence)? When a unique creation, like Coca Cola or Mr. Bill, becomes such a cultural icon that other artists and craftspeople adopt it as a part of their own visual language, what an honor! And doesn't everything work that way, one idea building on another? I agree things need to be given the right label; mass-produced plastic toy soldiers should not be sold on etsy as handcrafted items, but they do make great art supplies. So far all my items are handcrafted by me, but I use sequins, buttons, paint, fabric, things cut out of books, and I have used both Barbie and Bambi in sculptures. When attention is drawn to anything as a potent, or meaning-loaded item, can't it become art? Maybe we can find creative meaning and authenticity in almost everything that is presented mindfully and received with an open mind, and what is wrong with that? What would Andy Warhol do? I don't think we are ever hindered so much by whatever anyone else might be doing as we are by the smallness of our minds and the pettiness of our hearts. I have had work stolen and I have felt that situations were unfair too, but life is so short and so beautiful! Lets encourage each others' creative expression in whatever form it may take and go together on something more like a mushroom hunt than a witch hunt, so much more fun!

    4 years ago

  • redeemdesigns

    redeemdesigns says:

    This is very cool geeky nerdiness. Great work guys. Etsy needs to keep the integrity of handmade and vintage safe for both the sellers and the buyers.

    4 years ago

  • JaniceCordeiro

    JaniceCordeiro says:

    Should be required reading. Great insight into how the problem is being handled. Many thanks.

    4 years ago

  • shopKCQ

    shopKCQ says:

    Finally, a flag the shop button?? THANK GOODNESS! Many thanks, and hope see SCRAM and Atlas updates about adjusting to ever-changing Etsy.

    4 years ago

  • BlackStar

    BlackStar says:

    CB and Ian, thanks so much for working on this problem! Thanks for keeping us posted.

    4 years ago

  • BlackStar

    BlackStar says:

    And thanks to all the sellers and buyers that are helping to stamp out resellers! Y'all rock~

    4 years ago

  • skocdem

    skocdem says:

    Thank goodness for your diligent work. Thank you for keeping Etsy "clean".

    4 years ago

  • Engelfelt

    Engelfelt says:

    Great to see you moving ahead on this much-needed aspect of etsy. Love the 'bot!!

    4 years ago

  • dbabcock

    dbabcock says:

    These are great tools, and I appreciate them a lot, but I also find that when we as sellers directly contact (in a nice way) those who have items mistagged (e.g. vintage in the handmade categories), that they usually aren't aware that they have made a mistake. Generally, they correct it right away. Thanks for letting us know about these new tools.

    4 years ago

  • bbbennyandthejet

    bbbennyandthejet says:

    Cheers! Ohhh I'm glad that it's you doing this job, and not me.. Thanks for the article and for raising awareness of this reseller issue.. aaand thanks for the pic of the wicked scorpion!!

    4 years ago

  • momomadeit

    momomadeit says:

    good to see the SCRAM plan!

    4 years ago

  • marcelostworld

    marcelostworld says:

    Thanks! Keep Etsy the best place to buy and sell handmade!

    4 years ago

  • royroadfishcompany

    royroadfishcompany says:

    Sounds like a tough job.. I often thought about this problem... but I can now rest as I know you are watching... The more I read the more I learn...... Thx

    4 years ago

  • opendoorstudio

    opendoorstudio says:

    sounds like lots going on behind the scene! thank you for that! I love this community and anything that can be done to protect its integrity is appreciated! thank you for all you do!

    4 years ago

  • breadandroses

    breadandroses says:

    With great regret, have to echo 'I'll believe it when I see it' above. There are some egregious, significant-scale textile manufacturers/factories from abroad selling here for a long, long time now. Contacting Michelle, per Admin forum post some weeks ago, plus personal communication from Vanessa last year urging report w/ documentation from resellers website, who overtly stating they are a manufacturer, has been fruitless. How long does this vetting process take? Years. Etsy states it's not about the revenue these resellers brings in but one has to wonder. Old adage: Money talks....... Here's hoping Etsy banishes resellers w/out further ado.

    4 years ago

  • TheNightjar

    TheNightjar says:

    love the rat mask but shouldnt the rat be wearing the human face to represent the lurking creeps out there? just a thought... glad to see a SCRAM plan in action!

    4 years ago

  • gailscreations1

    gailscreations1 says:

    Yay, thank you etsy.

    4 years ago

  • HurricanePottery

    HurricanePottery says:

    Great work, guys; we can tell you are listening! (And what would we do without algorithms and bots!)

    4 years ago

  • HurricanePottery

    HurricanePottery says:

    Great work, guys; we can tell you are listening! And what would we do without algorithms and bots! (from the mom of non-Etsy computer genius!)

    4 years ago

  • AlpenglowVintage

    AlpenglowVintage says:

    I'm new to Etsy, and had no idea that this was happening. Thanks for letting us know!

    4 years ago

  • BerylBlue

    BerylBlue says:

    Thanks so much for both the article and your efforts to keep Etsy clear of resellers. It's good to know that there are several avenues for catching them. Keep up the good work!

    4 years ago

  • jhartphotography

    jhartphotography says:

    very cool.

    4 years ago

  • hulagirlsoapco

    hulagirlsoapco says:

    I flag..nothing happens. One lady in particular here who owns 3 shops ( successful ones) sells resale under/ vintage listings. She's also very rude to people in chat. Etsy has done nothing about her. I am quite certain they're happy with what they make on her shops so they don't really do anything. I'm ETSY all the way! I totally love it here and have 3 shops myself, however I do not abuse it .. and many many do. I'm glad at least the subject is out in the open. Thanks for letting me eRant. Sincerely, Hula Girl

    4 years ago

  • DownToTheWireDesigns

    DownToTheWireDesigns says:

    This is welcome news. I hope you are able to go after those resellers here in the U.S. (some with hundreds of sales) as well as those who flood the recently listed items windows every night from overseas shops that opened that same day.

    4 years ago

  • simpledream2

    simpledream2 says:

    I learn something new on Etsy everyday. Thanks for the article.

    4 years ago

  • spaceromantic

    spaceromantic says:

    Wow, I'm glad something is getting done about this. I've seen so many complaints lately; that it's being addressed will make a lot of sellers happy.

    4 years ago

  • CarolBradley

    CarolBradley says:

    Thanks a MILLION for doing this and explaining it well. The SCRAM name is great and I even love the scorpion.

    4 years ago

  • DIVINEsweetness

    DIVINEsweetness says:

    phew!... thanks etsy

    4 years ago

  • DIVINEsweetness

    DIVINEsweetness says:

    phew!... thanks etsy!

    4 years ago

  • ballandchain

    ballandchain says:

    HA HA! funny to see my bug necklace here. Glad this SCRAM is at work, and thanks for the update! :)

    4 years ago

  • sharonclancydesigns

    sharonclancydesigns says:

    This is great news! Thanks for the update and for striving to make etsy the best it can be!!!!

    4 years ago

  • Agentplay

    Agentplay says:

    Thanks for all the hard work!

    4 years ago

  • PaganGypsy

    PaganGypsy says:

    Really great article. Unfortunately, the resellers are taking away the livelyhood of a lot of people. It's a sad situation, but you seem to have gotten a handle on it. Thanks for everything you are doing.

    4 years ago

  • CynART

    CynART says:

    Fabulous news -- THANK YOU!

    4 years ago

  • pursesonalsofpgh

    pursesonalsofpgh says:

    I am relatively new to Etsy ( less than 1 yr.) and new to blogging,but I agree with Green Mamba and Down To The Wire Designs. The other night (late) I was checking the blogs and found a blatiant ad for custom made shoes in amongust the comments on a blog. Could not believe it! This was a good size ad and took some time to set up and post. I realize that Etsy can't monitor everything on their site,but by the time it's seen by enough people on the blogs...it's gone..OR maybe it isn't? I have two shops on Etsy and I appreciate the fact that Etsy is moving forward into a more technical seek and find attitude towards resellers and shops that openly disregard Etsy's rules and regs on inappropriate attire and shops. Thanks SCRAM & Atlas for your well intended hard work and letting sellers know that someone's "Got Our Back".

    4 years ago

  • EastCoastArtStudio

    EastCoastArtStudio says:

    That's great news :-)

    4 years ago

  • CloudLoveBaby

    CloudLoveBaby says:

    Resellers damage Etsy so surely this can only be good for the life of Etsy as well as sellers on Etsy. Good work, looking forward to seeing it in action.

    4 years ago

  • Kniftyhooksneedles

    Kniftyhooksneedles says:

    Thanks you Etsy for doing such a good job for use. It is much appreciated.

    4 years ago

  • threepeats

    threepeats says:

    YES!

    4 years ago

  • burymeinleaves

    burymeinleaves says:

    yay! Etsy, you never fail to impress!

    4 years ago

  • michon

    michon says:

    awesome. looking forward to the results of this effort!

    4 years ago

  • OhBoyCatToy
  • goldminetrash

    goldminetrash says:

    This is greatly appreciated and I'm glad Etsy is taking steps to please the buyers and sellers who make Etsy what it's *supposed to be*. Thanks guys! <3

    4 years ago

  • lazydayz

    lazydayz says:

    Thank you thank you thank you!

    4 years ago

  • BayMoonDesign

    BayMoonDesign says:

    Thank you for helping keep Etsy a quality place for the handmade.

    4 years ago

  • SilverWishes

    SilverWishes says:

    Etsy staff, you're awesome. Thank you!!

    4 years ago

  • HibouCards

    HibouCards says:

    Thanks! this issue really needed to be addressed :)

    4 years ago

  • anothertimeantiques

    anothertimeantiques says:

    Luv's ya back, Etsy admins! Thanks for taking steps to protect our "little" corner of the economic world.

    4 years ago

  • designlab443

    designlab443 says:

    Thanks for watching over us!

    4 years ago

  • shopgoodgrace

    shopgoodgrace says:

    Most thrilled with the Report Entire Shop option... wow. http://www.etsy.com/forums_thread.php?thread_id=6469899 Thank you!

    4 years ago

  • capitalcitycrafts

    capitalcitycrafts says:

    Thanks Etsy- this is an important subject for all of us.

    4 years ago

  • happywhosits

    happywhosits says:

    This is great news! Thanks guys! Question - will the bot also troll thru alchemy and flag or remove the posts that are nothing but advertisements? Or the ones which ask for someone to make a copy of another Etsian's work? Eileen...

    4 years ago

  • ModernMetalJewelry

    ModernMetalJewelry says:

    Appreciate this being handled!

    4 years ago

  • knitwit4ever

    knitwit4ever says:

    This past weekend seemed to be much freer of the re-re-reseller types. Thanks to you, SCRAM and any/all other weapons in your arsenal. Keep it up! Allyn

    4 years ago

  • SalvagedBeautybyNM

    SalvagedBeautybyNM says:

    I am so glad to hear of the Scram bug. Resellers are cheaters. I have seen quite a few jewelry shops that looked more like a retail store than a original works shop. Resale is so unfair to the other artists and crafters that work so hard to give the buyer a creative and handmade product here on Etsy. --Nicole

    4 years ago

  • PaisleyPearQuilts

    PaisleyPearQuilts says:

    Thank you for this article! Resellers DO break the spirit of Etsy. It's good to know that the admins are keeping it real for us crafters who work hard at what we do!

    4 years ago

  • Loalie

    Loalie says:

    Thank you so much CB and Ian for this great initiative and for the term used. SCRAM !!! easy to remember for everyone here. Keep the good work it is VERY much appreciated. It takes so much time to come with a new design that seing it taken over by resellers is just heartbreaking.

    4 years ago

  • EJPcreations

    EJPcreations says:

    Wonderful! So happy this is being addressed.

    4 years ago

  • vintagemaison

    vintagemaison says:

    Well done to Etsy - keep it up please.

    4 years ago

  • bluecloisterstudio

    bluecloisterstudio says:

    Perfect timing. I just came a cross an "original, hand painted" scarf I had bought on ebay over a year ago: same photo, same price. Strange, I have it at home (plus a receipt!) and yet, here it is again... Hummm... Couldn't help myself, I looked - the seller has sold this same "unique original wearable art" item over and over again. So far I have been fortunate to have acquired only beautiful, unique, and truly original pieces here on Etsy, designed and created with heart and talent. I would hate to see the integrity and livelihood of these artists threatened by unscrupulous resellers underpricing them withmass produced derivatives. Very happy to see that it is being addressed. Go, Etsy!

    4 years ago

  • wagonwheelsigns

    wagonwheelsigns says:

    Thank you etsy a very good outlet for all artisans and craft people.I and every other craftsman or craftwoman are glad to have a place to show and sell our creations and ideas. These are originals by thinking people which are called artists and crafts.

    4 years ago

  • AllthingsWood

    AllthingsWood says:

    Etsy, CB & Ian you all Rock! Great job keeping up.

    4 years ago

  • BeadworksbyKerri

    BeadworksbyKerri says:

    Thank you so much or tackling the cumbersome, yet very important task of getting the resellers off this wonderful site. Resellers is what killed the handmade cottage industry in this country and now that handmade is making a big comeback, it would be a shame for the same thing to happen again. Thank you, thank you, from the bottom of my heart!

    4 years ago

  • tricia16

    tricia16 says:

    I think this is long over due. Great to see it getting addressed.

    4 years ago

  • JeansVintageCloset

    JeansVintageCloset says:

    Gremlins, How that movie brings back memories of a Sweet Mogwai, then his troublesome Alter egos, Don't feed after midnight, Soul Grind 6000 looks vigilant, better wear your sneakiest sneakers, or he will catch you going after the cookies in the cookie jars, don't leave any crumbs

    4 years ago

  • modadimagno

    modadimagno says:

    Excellent. On behalf of hand-makers, thank you.

    4 years ago

  • pinkpig

    pinkpig says:

    Thank you very much for tackling this important task and your hard work keeping Etsy as it should be. What a wonderful hard working group!

    4 years ago

  • sewcutebydebbie

    sewcutebydebbie says:

    I hope SCRAM makes the vintage sellers more true to the word. It used to be vintage meant 25 plus years old, not last year's discontinued or out of production 'collectible' trash. Good luck SCRAM - I'm glad you're out there!

    4 years ago

  • funnyfuser

    funnyfuser says:

    Gee, I hope it really works...

    4 years ago

  • LittleMissDressUp

    LittleMissDressUp says:

    Yay SCRam!!!!!!!!

    4 years ago

  • gooseontheloose

    gooseontheloose says:

    SO good to hear!!!!!!!!! Thank you:)

    4 years ago

  • VeryCarey

    VeryCarey says:

    Thanks Etsy for the Scram!

    4 years ago

  • Donauluft

    Donauluft says:

    Yes, great and I hope sucessful job! thanks!

    4 years ago

  • Greenerica

    Greenerica says:

    Love the items chosen! Thanks Etsy! ♥

    4 years ago

  • bennyandstash

    bennyandstash says:

    Consumers can't always tell the difference, and these resellers end up devaluing the truly handmade items that artists have taken the time and care to create... thanks Etsy for helping to keep the integrity of this marketplace in tact.

    4 years ago

  • RockArtiste

    RockArtiste says:

    This is what I LOVE about Etsy. The true artist is allowed to shine. Thanks for the protection from resale, Etsy. Keep up the good work!

    4 years ago

  • PaperThickInk

    PaperThickInk says:

    WOW, SCRAM is rad! Thanks Etsy gurus!

    4 years ago

  • DevonClarkMetal

    DevonClarkMetal says:

    Wooooo! Thanks Etsy for looking out for your buyers & sellers. I love your integrity, ethics and sense of community.

    4 years ago

  • AmericanHandmade

    AmericanHandmade says:

    I'm VERY HAPPY to see this article. I was starting to think that etsy had been sold to the other E site because i'm finding so many questionable shops out there lately. AND I often have found questionable items on the Front Page. I was beginning to think I should start looking for another site to relocate to because I have flagged many shops and NOTHING has happened and I seldom got a response. 2 nights ago at 2AM.I found a shop just being opened for DRUG PARAPHERNALIA I was OUTRAGED and Flagged it and got an auto response saying it would take a FEW DAYS to get to it. NOT GOOD ENOUGH ETSY Things are spiraling out of control with this new wind blowing through Etsy. I have a few ideas, if you REALLY want to keep the integrity, You could hire extra people to Approve a shop before it can set up. Make it a requirement that they fill out the shop profile, policies and location information and have people physically look at the merchandise. You could also have a time requirement about adding new items. I find shops all the time that are just using Etsy for a redirect site. they list a few things and then redirect people to their personal website and haven't added anything new in Months and in some cases, YEARS. I Truly Hope this is a REAL clean up campaign. I LOVE Etsy and I KNOW THAT YOU GUYS IN THE TRENCHES WORK VERY HARD FOR US. I just also know that corporate America doesn't have the greatest track record of putting integrity and people over Profit. A PHONE line would help for reporting things like the Drug garbage i found setting up the other night. I'm still waiting for a reply to my email about that. Thanks for letting me get this off my chest and It sounds like steps in the right direction are being taken.

    4 years ago

  • wookwoodworking

    wookwoodworking says:

    This is awesome...thank you, thank you, thank you...

    4 years ago

  • angelnik

    angelnik says:

    As I scroll through all these responses I am reminded of the variety of and amount of sellers on Etsy! What a great place for us to all work together as artisans....

    4 years ago

  • PreciousPastimes

    PreciousPastimes says:

    I am very relieved to see that something is being done about all of the re-sellers that have invaded our world. Thank you to Etsy for all of your efforts! :-)

    4 years ago

  • duchessdesigns

    duchessdesigns says:

    Thanks Etsy.

    4 years ago

  • blackcatcraft

    blackcatcraft says:

    Bravo! I'm so glad Etsy is stepping up on this. It's soooooooooo frustrating to put in blood, sweat and tears making things and then see folks selling hundreds and hundreds of items that are obviously NOT handmade in any way. I don't mind Destashers and suppliers as long as things are tagged correctly. Keep it up Etsy, such a great place for us to come together :)

    4 years ago

  • soap

    soap says:

    Hope the semi-automation cuts down work for you all! :)

    4 years ago

  • StellarRelics

    StellarRelics says:

    I am also relieved to see this new project at work! I recently saw someone listing a ton of “designer” handbags that were less than 5 years old (new w/ tags, etc) and couldn’t believe my eyes, so it is nice to know, as a seller and buyer, that these things aren’t happening for long if at all.

    4 years ago

  • fearlessartgirl

    fearlessartgirl says:

    I'm very new to etsy and am really confused now. One of the items I'd like to sell is vintage buttons for those who work with them in their designs...is this ok to do here? Please be kind in your response...I'm just learning about this site.

    4 years ago

  • zueeuz

    zueeuz says:

    Wow, have I lead a sheltered life here or what? Maybe I don't get around much but I don't think I've come across any "resellers". Thanks thought, for keeping an eye on things for us!

    4 years ago

  • chicfragments

    chicfragments says:

    Thank you Etsy for stepping up your game and trying to keep on top of this growing problem. I, and I'm sure many, many other sellers/buyers often feel frustrated when we see an obvious issue with a seller not adhering to the handmade rules. Or outright breaking the law with criminal activity, feeling no one is really regulating what's going on and it's easy to do otherwise. I agree with one of the previous comments, perhaps you could have a red flag button or something of that nature for those types to go to the top of the list to be resolved quickly and efficiently. Thank you for your efforts, Etsy is a wonderful home for artisans but more and more non-artisans are moving in!

    4 years ago

  • smilingbluedog

    smilingbluedog says:

    I'm so happy to see that Etsy is working on this. Hopefully SCRAM will make it easier to point out resellers, and other types of problems. Way to Go!! THANK YOU!

    4 years ago

  • carlossantiago

    carlossantiago says:

    fun items!!!

    4 years ago

  • sagesky

    sagesky says:

    Thank you so much. I came across a blog last week about this. So glad SCRAM is at work.

    4 years ago

  • RobotsAreAwesome

    RobotsAreAwesome says:

    I approve of good bots! ;) Re-sellers... you polo shirt wankers... burn, burn! Thanks.

    4 years ago

  • ScrapHappieAZ

    ScrapHappieAZ says:

    Yeah I am glad to see this. I was worried that the Etsy charter had been diluted by mass produced items made in China and resold as handmade.

    4 years ago

  • earcandyarts

    earcandyarts says:

    I've wondered about a few shops now and again...one posted an item, which sold, then re-posted the same item again and again. How did I know? I had a Poster Sketch set up all ready for the next Treasury. While I wait around I'll check on my items to make sure they're still available. This one particular item sold so many times it gave me the creeps. Thanks for all your work on this issue!

    4 years ago

  • SomebodysStuff

    SomebodysStuff says:

    Brilliant!!! I really appreciate all the hard work you all do to make Etsy sooo awesome! ***:D***

    4 years ago

  • Bagitconscious

    Bagitconscious says:

    Excellent job. Thanks for watching out for us.

    4 years ago

  • LavenderField

    LavenderField says:

    I know that Etsy is listening to us on the forums..... Thank you guys!

    4 years ago

  • karytank

    karytank says:

    Yay!

    4 years ago

  • PureaAccessory

    PureaAccessory says:

    Investigating the shops that are flagged or reported must be difficult, but it is important subject to keep artistic site like Etsy.

    4 years ago

  • madamtartarsauce

    madamtartarsauce says:

    right on right on! this is hugely encouraging and comforting. :D

    4 years ago

  • rayela

    rayela says:

    Shoot! I just wrote a long rant and it disappeared. Just as well... Here is the short version. Making the term "resellers" derogatory doesn't make sense. Most of us selling supplies and vintage are resellers and that is a huge part of Etsy's income and success. I am a reseller and everything I sell is handmade. Most of it is old because Etsy rules state that because I do not have a personal relationship with many of the fair trade groups I would like to support, I cannot sell their items. Yet, I see other people selling similar things, labeling them as their handmade product, and getting away with it. I think it's impossible to police the site effectively. It's too huge and having everything in the mix (handmade, vintage and supplies) dilutes the handmade experience anyhow. And, within handmade, there are incredible artists selling their work and then people adding a couple of buttons on something and all of a sudden it's redesigned and thus, handmade. I would rather see Etsy set up teams of Etsy sellers who are experts in their field who can help problem solve those who violate Etsy rules. Use our knowledge! I have been working with cultural crafts for over 20 years and can guarantee that I know a lot more about these things than you whippersnappers who are on staff. (That was said with a smile and with kindness...) I don't like the whole flagging thing- it smells too much of totalitarian states where spying on your fellow human being is encouraged. Plus, it doesn't work. What is this new Scrammer going to do? Pull up thousands of violators? How are you going to handle it? Etsy also needs to revise the rules. I hate having to tag all of my handmade stuff as commercial just because it's being sold as a supply. Surely, a mola from Panama is a bit different than plastic beads from China! Anyway, this was supposed to be the short version, but it's an issue that upsets me. I would rather see more effort being put into giving us the seller tools we've been asking for for years. We still don't have what we need to effectively manage our inventory or listings. Sigh.... it's like barking into the wind...

    4 years ago

  • rayela

    rayela says:

    Shoot! I just wrote a long rant and it disappeared. Just as well... Here is the short version. Making the term "resellers" derogatory doesn't make sense. Most of us selling supplies and vintage are resellers and that is a huge part of Etsy's income and success. I am a reseller and everything I sell is handmade. Most of it is old because Etsy rules state that because I do not have a personal relationship with many of the fair trade groups I would like to support, I cannot sell their items. Yet, I see other people selling similar things, labeling them as their handmade product, and getting away with it. I think it's impossible to police the site effectively. It's too huge and having everything in the mix (handmade, vintage and supplies) dilutes the handmade experience anyhow. And, within handmade, there are incredible artists selling their work and then people adding a couple of buttons on something and all of a sudden it's redesigned and thus, handmade. I would rather see Etsy set up teams of Etsy sellers who are experts in their field who can help problem solve those who violate Etsy rules. Use our knowledge! I have been working with cultural crafts for over 20 years and can guarantee that I know a lot more about these things than you whippersnappers who are on staff. (That was said with a smile and with kindness...) I don't like the whole flagging thing- it smells too much of totalitarian states where spying on your fellow human being is encouraged. Plus, it doesn't work. What is this new Scrammer going to do? Pull up thousands of violators? How are you going to handle it? Etsy also needs to revise the rules. I hate having to tag all of my handmade stuff as commercial just because it's being sold as a supply. Surely, a mola from Panama is a bit different than plastic beads from China! Anyway, this was supposed to be the short version, but it's an issue that upsets me. I would rather see more effort being put into giving us the seller tools we've been asking for for years. We still don't have what we need to effectively manage our inventory or listings. Sigh.... it's like barking into the wind...

    4 years ago

  • rayela

    rayela says:

    Shoot! I just wrote a long rant and it disappeared. Just as well... Here is the short version. Making the term "resellers" derogatory doesn't make sense. Most of us selling supplies and vintage are resellers and that is a huge part of Etsy's income and success. I am a reseller and everything I sell is handmade. Most of it is old because Etsy rules state that because I do not have a personal relationship with many of the fair trade groups I would like to support, I cannot sell their items. Yet, I see other people selling similar things, labeling them as their handmade product, and getting away with it. I think it's impossible to police the site effectively. It's too huge and having everything in the mix (handmade, vintage and supplies) dilutes the handmade experience anyhow. And, within handmade, there are incredible artists selling their work and then people adding a couple of buttons on something and all of a sudden it's redesigned and thus, handmade. I would rather see Etsy set up teams of Etsy sellers who are experts in their field who can help problem solve those who violate Etsy rules. Use our knowledge! I have been working with cultural crafts for over 20 years and can guarantee that I know a lot more about these things than you whippersnappers who are on staff. (That was said with a smile and with kindness...) I don't like the whole flagging thing- it smells too much of totalitarian states where spying on your fellow human being is encouraged. Plus, it doesn't work. What is this new Scrammer going to do? Pull up thousands of violators? How are you going to handle it? Etsy also needs to revise the rules. I hate having to tag all of my handmade stuff as commercial just because it's being sold as a supply. Surely, a mola from Panama is a bit different than plastic beads from China! Anyway, this was supposed to be the short version, but it's an issue that upsets me. I would rather see more effort being put into giving us the seller tools we've been asking for for years. We still don't have what we need to effectively manage our inventory or listings. Sigh.... it's like barking into the wind...

    4 years ago

  • rayela

    rayela says:

    Sorry about that! Can you delete the extra copies? I thought a no script thingy was disabling my post... Shamefaced........................

    4 years ago

  • joannajewelry

    joannajewelry says:

    Great news, Etsy!

    4 years ago

  • OneVintageLady

    OneVintageLady says:

    Thank you Etsy team for all the hard work you are doing to keep the Etry standards. I so enjoy being able to sell my vintage clothing and am now beginning to make handmade clothing because I know it can be listed to sell on a well known and well kept business site. Thank you again for all your good work.

    4 years ago

  • SoftCrafter

    SoftCrafter says:

    Thank you so much for this update........keep it real and handmade!!!

    4 years ago

  • 42things

    42things says:

    without getting too longwinded, I hope. as sellers we can talk around and around the issue, hashing out the same solutions and the same reasons why those solutions won't work. Ultimately, if this is to stay a handmade-by-you marketplace it's Etsy that needs to make the decisions and Etsy that has to do the work. I hope this article means we can get back to business, and stop discussing this amongst ourselves ad nauseum! Although, if nothing is happening in a bit I will jump into the fray with the rest of the disillusioned sellers! No to figure out why views are so low.

    4 years ago

  • BlessedRepublic

    BlessedRepublic says:

    Thank you for working on this. It makes us feel secure.

    4 years ago

  • hillcrestcottage

    hillcrestcottage says:

    thanks so much...hard for "little me" to compete with mass produced.

    4 years ago

  • needlemelater

    needlemelater says:

    Interesting info. I always wondered how etsy handled this. Nice to know more is being done than just relying on the eyes of esty users.

    4 years ago

  • LANCERIKA

    LANCERIKA says:

    wow!this topic seems to generate a lot of different views, thanks Etsy for bringing this greay area out in the open!

    4 years ago

  • AimeesBoutique

    AimeesBoutique says:

    Great article! So interesting!

    4 years ago

  • mladensjewelry

    mladensjewelry says:

    Etsy has to protect its own reputation -otherwise Etsy will become Patsy, like West Village in NYC full of mass products...

    4 years ago

  • VidaLocaDesigns

    VidaLocaDesigns says:

    the whole point of this wonderful site is so that you know that your item has been lovingly made, and the seller is representing themself as an artist in whatever they do. this is really important!! thanks for paying attention to this problem! Vearne x

    4 years ago

  • StacyBayless

    StacyBayless says:

    Thank you Etsy for your good intentions! I hope this does help. I do agree that we need guidelines on what exactly constitutes handmade. Isn't everything handmade at some point - even in a factory? On my end - childrens items - I see a lot of people buy headbands, a silk flower, add a pink to the back and then call it good. This seems borderline to me - but so many people get a lot of sales. Yes, guidelines would be good. Thanks Etsy!

    4 years ago

  • lorinmark

    lorinmark says:

    I had a ton f my stuff bought by another shop, then she marked them up 10x -copied my photos- does this apply to vintage too? She buys from other sellers all the time- did it on ebay before they closed her down for misrepresentation- which is s doing with what she bought from me.

    4 years ago

  • BeadedIndulgences

    BeadedIndulgences says:

    I have seen this topic in the forum quite a bit lately. I know this will bring many sellers a huge sigh of relief.

    4 years ago

  • cosmichippodesigns

    cosmichippodesigns says:

    I'm so glad you're finally doing something about this problem. I make leather handbags by hand and have begun to feel really discouraged when I see handbags coming from China, Thailand, India, etc. that are clearly manufactured and priced so low that it's impossible to compete. I know what it costs for good leather and I know the hours I put in to make a handbag. In the future I will flag these shops and appreciate the SCRAM team's efforts immensely. Thank you so much!

    4 years ago

  • elemegibere

    elemegibere says:

    Thank you for your great ideas Always have to try Need

    4 years ago

  • elemegibere

    elemegibere says:

    Thank you for your great ideas Always have to try Need

    4 years ago

  • gullcottagecrafts

    gullcottagecrafts says:

    Keep it pure! Thanks

    4 years ago

  • pasin

    pasin says:

    Thanks so much.

    4 years ago

  • LBoutique

    LBoutique says:

    Thanks!

    4 years ago

  • adorableorganics

    adorableorganics says:

    I really hope this helps! It is so discouraging to see an item being sold that is obviously mass produced - the price is so low that it couldn't possibly cover the materials involved, let alone the time that goes in to an item that is genuinely handmade. Thanks Etsy, I've loved being a part of the awesome movement towards handmade! You have really made it possible for people to live off of their own creations - something I thought was a lost concept!

    4 years ago

  • PoorJean

    PoorJean says:

    Wow, I am very glad that Etsy is protecting it's artisans by hunting resellers, but I am also sad that we have this problem in the first place. Thanks for looking out for us, Etsy!

    4 years ago

  • bluecloisterstudio

    bluecloisterstudio says:

    Just to clarify, this is my gripe about the abuse of the handmade category, and my comments do not apply to vintage and supplies sellers. When I read that an item is handmade or custom made by the person selling it, I take it to mean just that. This is why I shop here; in addition to having something unique and made with care, I am making a conscious choice to spend my money where the bulk of it will go to support the person whose talent had created it. I'm curious to read who he or she is and the story behind that particular piece. What I do not want is to have to fish through hundreds and thousands of listings of fraudulent handmade claims. The seller I flagged the other day - come on, she "custom makes" over a thousand dresses a year? And just happened to photograph all of her handmade items on celebrities?? And - this was my favorite part - has duplicates of the same listings on other websites (and I mean, hundreds) but advertised there as "many in stock" vs. the "custom made" she promises on Etsy?? I'd say, "To each his own", etc., but it is impossible to build queries around these things, because they cross-advertise under all categories. Ya know, the kind of thing mass production folks can afford... Please protect the artists who do sell their own designs and advertise it honestly. They are the reason that buyers like me come to Etsy instead of ordering from online catalogues. This is the place to find work by talented people, and not by nameless entities pushing out product by the thousands. I can only speak for myself here, but I get discouraged when I open the 4,300 listings currently under Women's Handmade Clothing and know that I will have to go through pages and pages of resold or mass-produced items before I hit something genuine. If I wanted *that * experience, there is the local mall.

    4 years ago

  • giapet

    giapet says:

    bluecloisterstudio, Loved your well thought out post! I really hope this helps cut down on the sellers who knowingly are scamming the buyers here. Most know exactly what they are doing and don't care. As a lampwork bead maker I see so many factory produced imports from China being sold as "handmade by me" I could puke. They're very easy for us lampworkers to spot but not so much for the average buyer. I've flagged hundreds of listings and asked my fellow bead artisans to do the same. These need to be listed as commercial, not handmade by me. One can only imagine how bad it is for the handbag, clothes, and so many other categories. I've seen many SMC, Hobby Lobby, Pier 1, and other mass-produced items listed as "handmade by me". Etsy needs to get a handle on this or risk losing it's niche as "The Handmade Site" on the net. This is a step in the right direction, much appreciated by those of us who labor in love in our respective fields.

    4 years ago

  • strandsoflight

    strandsoflight says:

    Wow, I missed this completely until sean11's post in the forum today. Way to go Etsy, this is great!

    4 years ago

  • LiliCyanide

    LiliCyanide says:

    hooray for SCRAM!!!

    4 years ago

  • earthnskystudio

    earthnskystudio says:

    Yaaaaaay! ^_^

    4 years ago

  • artisticmadness

    artisticmadness says:

    I have admired Etsy for a while, and I have just set up my own shop. I have been collecting vintage items and creating handmade items for several years and selling them at festivals and in my custom frame shop. I was strolling through some Alice In Wonderland themed items the other day before I went to Wal-mart and While browsing I found some Alice jewelry and saw the very same necklace I admired on Etsy earlier that day. When I got home looked for it again and couldn't find it. I believe action was taken, and SCRAM scooted it's mass produced butt out of here. Thank you SCRAM, you make me feel protected.

    4 years ago

  • eeksten

    eeksten says:

    Good! I can't stand resellers.

    4 years ago

  • MeadowbelleMarket

    MeadowbelleMarket says:

    Thank you! Great article--information is power, and we appreciate etsy admin not only hard at work, but working hard to keep us informed :) Agreed there can be a 'grey area' in which honest mistakes are made, so thanks for the continued guidance to all sellers and the integrity to etsy's mission! Cheers on that!

    3 years ago

  • silverWARES

    silverWARES says:

    Thanks for working on this !!

    3 years ago

  • ArtdeJoie

    ArtdeJoie says:

    Yay for SCRAM. I missed the memo on this and just found out today via Rob White. Please do publish some stats when you get a chance about how many offending shops have been closed and especially progress on a more thorough vetting process for Etsy Finds and the front page. Thanks!

    3 years ago

  • megmcd423

    megmcd423 says:

    Amazing how this stuff works!

    3 years ago

  • SilverSmack

    SilverSmack says:

    One small step for man. . .One giant step for mankind!

    3 years ago

  • OhDearWatson
  • GibsonGirlDesigns

    GibsonGirlDesigns says:

    I had JUST finished settling a similar scam today thanks to Etsy Support. Last week, someone who went by the name Marilyn Bender insisted that I contact him/her through the email address bendercool0446@gmail.com instead of the usual Etsy Convos that ALL my clients use to correspond with me. This was my first red flag. She had asked me initially if I accept Money orders, which I DO, with the condition that the buyer provides me a Physical Shipping Address I can send their order to. This "bendercool" continued to harass me, making incoherent excuses how he/she cannot provide me a REAL address to ship the purchase to, and even when I had NOT AUTHORIZED the transaction yet, she had already sent me a ridiculously overpriced check trying to bribe me with another $50 on top of the asking price of the item she was interested, as she said "for your patience and inconvenience towards this transaction." She never even moved the product to her shopping cart at Etsy like ALL my clients have!!!I KNEW SHE WAS TRYING TO ISOLATE THIS TRANSACTION FROM ETSY SO THEY CANNOT BE TRACED! I knew I had to do something! I had emailed this persistent scammer so many times that I was not interested in her money or business, Nor will I be tolerating this behavior and that I had already reported her/him to Etsy. Would you believe she/he was still trying to convince me that they were a legitimate company--I shot back: A reputable business does not harass or impose or insist their will on clients!!! I told them that I am ready to notify my local authorities about this. Etsy Support solved this immediately. My husband and I have now restored our peace of mind. Thank you Etsy Support and to all Etsians out there, be careful and be AWARE!

    3 years ago

  • talulabelles

    talulabelles says:

    Oh Yes..this is rocking..Etsy is too good to be allowed to become another Ebay..Nice to know you are listening to us at last..Keep it up LOVE LOVE ETSY

    3 years ago

  • milocreativestudios

    milocreativestudios says:

    Can we please get an update on how this program is working along with other efforts to eliminate resellers from Etsy? It would be fantastic to see the data related to how much this is helping. Thanks Etsy!

    3 years ago

  • tokenandpine

    tokenandpine says:

    Thank you, Etsy! It will help a lot to have a team of folks specifically to handle these issues.

    2 years ago

  • blackgermanshepherd

    blackgermanshepherd says:

    Interesting.

    2 years ago

  • dennisanderson

    dennisanderson says:

    this is from over a year ago? Are we finally going to get rid of the resellers on Etsy or are we going to have to wait another year for it?

    2 years ago

  • jarg0n

    jarg0n says:

    Yay for SCRAM! It's great to know you guys are working really hard to deal with the resellers. x

    2 years ago

  • tarikyousef

    tarikyousef says:

    I am so glad to hear that ETSY is so dedicated to taking care of its community. One of few companies truly aligned with thier consumers!

    2 years ago

  • FourthKingdom

    FourthKingdom says:

    Thank you...I know a lot of people, including me have been waiting a long time for this!

    2 years ago

  • hartleystudio

    hartleystudio says:

    I think when we try to banish resellers we also need to concentrate on educating our buyers so they don't buy from resellers! I have a "friend" who continues to buy reseller crap on Etsy over and over again citing the low prices as her excuse. I keep explaining to her that she is one of the people ruining Etsy. If we educate our clientele on what a reseller really is, they may not patronize them. It's a two way street. If they made no sales, they would go elsewhere.

    2 years ago

  • tribalissima

    tribalissima says:

    Thank you for sharing the behind the scenes glimpse of the work that SCRAM and Atlas perform. I'm impressed. Thanks etsy.

    2 years ago

  • RareBeauty

    RareBeauty says:

    Yay! Yay! Did I say YAY!!!!!!!!!!!!!!!!!!!!!! Thanks!

    2 years ago

  • stilettogirl

    stilettogirl says:

    Lets do this!!!!! *happy dance*

    2 years ago

  • PurpleDaiziePhotos

    PurpleDaiziePhotos says:

    Awesome! :)

    2 years ago

  • ThatSallie

    Sallie from ThatSallie says:

    It seems that your SCRAM system isn't working...

    1 year ago

  • indicajewelry

    Robine Savert from IndicaJewelry says:

    Still nothing changed.. too bad!

    309 days ago