The Etsy Blog

Survey Says: International Seller Survey Results Are In

Etsy.com handmade and vintage goods

Thanks again to everyone who took the International Seller Survey, which was live from January 14-26, 2009.  Below are some of the findings.  Please bear in mind that this survey was not scientific and findings are provided for informational purposes only.  Etsy makes no guarantees about the accuracy of the results.

International Seller Survey Demographics

Nearly 1600 people took the survey, and almost all (97%) were women. Sixty-seven different countries from around the world were represented—from every continent except Antarctica!

Here is a quick look at survey takers by country and/or region (e.g., Europe) – no country within a region had more than 3% of the respondents. (Note: Countries are not double counted in regions, e.g,. UK is not also counted in Europe.)

For languages other than English, 20%-25% of survey respondents speak French, Spanish or Dutch with another 10%-15% each speaking Italian or German.  Many other languages, such as Hebrew and Thai, were also represented. Interestingly, however, when asked about what languages other than English respondents’ customers speak, the most common answer by far was French at over 40%, with German a distant second at 20%.

In terms of areas of the site our international sellers would like translated—either for themselves or their customers—Payment/Checkout was the number one choice.  Other areas included Terms of Use, the category list, search and registration. Thanks to all of you who offered to help with translation. It’s something we hope to do longer-term and it will be great to have this information when the time comes to put it on our road map.

 

International Currency, Payments & Shipping

We have heard from many non-U.S. sellers that would like more currency options on Etsy, and that they would also like Etsy to more clearly indicate that prices are in United States Dollars (USD).  We are looking at the best way to make this clearer. Although we don’t have an exact timetable yet, we’ll keep you posted.

In terms of payment options, nearly 100% of you chose PayPal as a preferred form of payment (multiple answers to this question were allowed), with the next most popular selection being credit card transactions processed by PayPal.  Direct Debit/Bank Transfer was an option that 21% of international sellers would like, especially those in Germany, Singapore and Australia, where these sorts of transactions are most common.

Shipping preferences and standards differ from country to country and region to region.  Almost all survey respondents are using local post offices to ship their items to customers, though the Italians noted their postal service was relatively unreliable.  Not many survey respondents use a premium shipper, but if they did it would likely be DHL.  Our friends in Canada are hampered by relatively high shipping costs—which they often do not feel they can pass on to their customers—and those in Singapore and Israel note that while their cost of shipping is not exceptionally high, home package delivery is not yet entirely commonplace in their countries.

One thing most survey respondents agreed upon is that buyers often do not realize their orders are coming from another country.  As a result of this misunderstanding, many buyers often “convo” sellers outside their home countries to ask why shipment is taking so long.  In speaking with a few non-U.S. sellers about the possibility of somehow identifying a seller as international (based on the location of the buyer), there were equal arguments for and against this idea.  As it stands now, most sellers find that a “convo” or two is enough to properly set delivery expectations.  Some survey respondents also mentioned that they make a note of their location in the “message to buyers” email that buyers receive after making a purchase—great idea!

 

International Seller Marketing Approaches

The questions around marketing elicited some interesting information.  When asked how they had heard about Etsy for the first time, non-U.S. sellers said “word of mouth” most often (36%), with online avenues such as blogs or other websites making up the vast majority of the balance of answers.

The majority of international sellers also responded that their Etsy shop is their primary sales channel.  Craft or art fairs and their own websites follow in relatively distant second and third places.

In terms of promoting Etsy shops, many respondents indicated that social networking tools are becoming nearly as popular as their own blogs.  Multiple answers were allowed to this question, and Facebook, along with the seller’s own blog, are the dominant online promotion tools. Twitter is also quite popular.

Regional social networking sites like Mixi, hi5 and StudioVZ did not rank particularly high overall. Of the 1,335 non-U.S. sellers who answered this question, 204 (15%) said they do not use any social networking sites to promote their Etsy shops. Perhaps unsurprisingly, many of these respondents came from places (e.g., Israel) where offline sales accounted for a higher percentage of overall sales as compared to the international seller average.  Be sure to check out the Resources area for tools you can use to help promote your Etsy shop!

Final Comments

Over 1,000 respondents chose to answer the question: If you could ask Etsy to do one thing for international buyers, what would it be?  We received lots of useful comments and ideas, including several we’ve already touched upon like currency conversion and language translation. We also heard a more general plea for continued attention to issues unique to non-U.S. sellers. Our hope is that this survey is a step in that direction and we look forward to many more conversations with Etsians from around the world!

We also wanted to let you know that we want to make good on a couple of the more common requests, including an effort to add “Europe” as a shipping option. We will definitely keep you posted!

We are adding several countries and territories to the shipping options (e.g., Kosovo, Dominica, Aruba) and made a few corrections and clarifications in the shipping profile area. I’m sure these findings are just the tip of the iceberg in terms of the learning we can glean from our sellers around the world, and again we really appreciate all of the international respondents taking the time to share your experience and ideas.

Etsy International Posts | Survey Posts | Shop Local


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  • Sinta

    Sinta says:

    Hurray for us international sellers ^_^ We rock. There's some really good results from this survey :) interesting too.

    5 years ago

  • pouch

    pouch says:

    Good to see the results and good tip about adding your location in “message to buyers” section.

    5 years ago

  • Diffraction

    Diffraction says:

    Good info. Thanks for publishing!

    5 years ago

  • Vanessa Admin

    Vanessa says:

    And a bonus tip: add your geo info so people (including admin) can find you! Here's how to specify your location: http://www.etsy.com/storque/how-to/how-to-sell-local-873/

    5 years ago

  • PeriwinkleDzyns

    PeriwinkleDzyns says:

    Yeah for international sellers! The world is a smaller place, one Etsy transaction at a time

    5 years ago

  • 4TheSparrowsNest

    4TheSparrowsNest says:

    Etsy really is a global community; it's awesome to see all the efforts made to assist and accommodate everyone. Kudos, Etsy! So pleased to be part of it all!

    5 years ago

  • TheBroochBoutique

    TheBroochBoutique says:

    Wonderful to get all of the results. I participated myself and loved hearing other international sellers' input. Thanks so much for the information.

    5 years ago

  • novadesigns

    novadesigns says:

    Europe as a shipping option sounds great! Thank you Etsy for putting this together.

    5 years ago

  • EpicBones

    EpicBones says:

    oh wow! very interesting, this was a great idea, thanks!

    5 years ago

  • LittleCritters00

    LittleCritters00 says:

    This is really awesome. I was wondering when the results would be in. Way to go International sellars :)

    5 years ago

  • LittleCritters00

    LittleCritters00 says:

    what some great finds. I add many to my favorites

    5 years ago

  • AprilsFlowers

    AprilsFlowers says:

    Thanks for the information. As a Canadian seller, I've found most customers are pleased to support international sellers and don't mind the extra shipping time. Great article!

    5 years ago

  • heidiburton

    heidiburton says:

    Yay! Europe shipping option would be fantastic :)

    5 years ago

  • pandacub

    pandacub says:

    I always thought that I was just being paranoid about having to pay higher postage costs in Canada and I definitely lose money on my shipping since I don't to charge an outrageous shipping cost and turn off buyers, but apparently (thanks to this survey), I'm not alone! Great info - thanks so much to Etsy for doing this!

    5 years ago

  • BabbidgePatch

    BabbidgePatch says:

    Great information. It's great to see that Etsy is globally focused ~ my first sale on Esty, nearly a year ago, was an international sale.

    5 years ago

  • therainbowroom

    therainbowroom says:

    Thanks, Europe as a shipping option is top of my Etsy want list : )

    5 years ago

  • TheSeed

    TheSeed says:

    And thanks to international buyers for being patient while waiting for items to ship from America!

    5 years ago

  • worksandfinds

    worksandfinds says:

    Great article. I put international ship in my tags.

    5 years ago

  • queenBlingerie

    queenBlingerie says:

    I participated as well. Great to read the final results :)

    5 years ago

  • ImJewelee

    ImJewelee says:

    Oh this is a wonderful way to get our whole world together as one and in peace and harmony. I do ship internationally to everyone and I have not had one problem at all! Thank you Etsy for making the world a better place to live in! We are the World .....we are the people....remember that song? ♥ Julee

    5 years ago

  • AliBaliJewellery

    AliBaliJewellery says:

    Great article, I took part in the survey so brilliant to see the results. Maybe some action soon too?

    5 years ago

  • ellabellamay

    ellabellamay says:

    Wonderful information for all of us, sellers and buyers, thank you for doing and publishing this survey!

    5 years ago

  • MysticSilks

    MysticSilks says:

    Gee, I am going to learn the French language,:Heck I use their dyes and paints--:)

    5 years ago

  • polkadotsoup

    polkadotsoup says:

    Etsy is such a wonderful place for us all to connect - Thanks for the great article!

    5 years ago

  • loopityloopglam

    loopityloopglam says:

    Very helpful and easy to read. Thank you.

    5 years ago

  • waysideviolet

    waysideviolet says:

    very interesting!

    5 years ago

  • niTeBecOmEsdAy

    niTeBecOmEsdAy says:

    How wonderful to be part of such a diverse community here on etsy. I'm happy to ship anything anywhere from my shop.

    5 years ago

  • BizzieLizzie

    BizzieLizzie says:

    Oh, I'm delighted with the results! LOVE having the International folks as part of my Etsy family! One day - I'm going to France - not just my bags!! =0)

    5 years ago

  • squareware

    squareware says:

    Interesting results. Thanks so much for undertaking this!

    5 years ago

  • Theartofcraft

    Theartofcraft says:

    Is it just me or is there NO mention here about allowing international sellers to pay fees via Paypal??

    5 years ago

  • laurebelle

    laurebelle says:

    I am very proud to be a part of such an international business! I am going to make it a point to visit more sites of my fellow international crafters! Thank you Etsy and Blessings to all!!!!

    5 years ago

  • Charsbeads4U

    Charsbeads4U says:

    What a great survey! =)

    5 years ago

  • tinahdee

    tinahdee says:

    This is very interesting and I thank you for compiling this information and disseminating it.

    5 years ago

  • mykonos

    mykonos says:

    Great results!! and I am from Hong Kong.

    5 years ago

  • Sumikoshop

    Sumikoshop says:

    wow great article...

    5 years ago

  • OhFaro

    OhFaro says:

    Nice read, very informative.

    5 years ago

  • zombuki

    zombuki says:

    @ theartofcraft: As is no one can pay Etsy fees via Paypal, most of us would love to be able to I'm sure!

    5 years ago

  • Karmacrochet

    Karmacrochet says:

    Great info! Interesting results!

    5 years ago

  • PipocaHandmade

    PipocaHandmade says:

    67 countries! That's incredible. Thanks for this interesting survey.

    5 years ago

  • dogties

    dogties says:

    Amazing items... So good to hear from those internationals out there. Rock on Etsy!

    5 years ago

  • leolucaescobar

    leolucaescobar says:

    This is great! It's fab to know what % of people are international on Etsy.

    5 years ago

  • PaperLeaf

    PaperLeaf says:

    Really interesting survey and it's great to know that Etsy is so committed to international. A "europe" shipping option would be fantastic so I can't wait to see that happen!

    5 years ago

  • dbabcock

    dbabcock says:

    Good information. Thanks for sharing the results of the survey!

    5 years ago

  • mrowe

    mrowe says:

    Thanks for the info! I think in my short time on Etsy I've sent more internationally than within the USA.

    5 years ago

  • carboniferous

    carboniferous says:

    Given that Canada and Europe make up nearly 50% of the international shoppers, I'm not surprised to see French as most common non-English language. C'est bon a savoir pour les promotions de shoppes :).

    5 years ago

  • amiescardshoppe

    amiescardshoppe says:

    great article, very interesting!

    5 years ago

  • BalaboostaBaby

    BalaboostaBaby says:

    Thanks for keeping us up-to-date. As a participant of the survey, it's nice to see the results and the similarities between international sellers. :)

    5 years ago

  • ChocolateBeachFlower

    ChocolateBeachFlower says:

    this is a really interesting survey:) great to know that people around the world is here at etsy!!

    5 years ago

  • FeltandWeave

    FeltandWeave says:

    As a complete new comer to etsy I found the responses very reassuring and look forward to stocking my shop in the near future.

    5 years ago

  • LaireMarie

    LaireMarie says:

    Wow, impressive numbers...I had no idea!

    5 years ago

  • EmmaGordonLondon

    EmmaGordonLondon says:

    Thank you from England! All sounds great!

    5 years ago

  • lsad

    lsad says:

    Thanks for this info!

    5 years ago

  • bonspielcreation

    bonspielcreation says:

    I &hearts pie charts! Good info.

    5 years ago

  • VAharoni

    VAharoni says:

    "Well wrote" "Well read"

    5 years ago

  • karuski

    karuski says:

    Thanks for sharing the results! The first improvement could be the currency stated as USD, not only $

    5 years ago

  • tortillagirl

    tortillagirl says:

    I answered that survey and I'm happy to see the results of it. WOW. We're really growing internationally. In 2007 most of my buyers were in Europe, Australia and the U.S. with a sprinkling in Asia but in 2008 I had even more French buyers as well as others from countries to where I had never shipped before, like Vietnam, Singapore and Hong Kong. We're getting the word out!

    5 years ago

  • SteampunkMagpie

    SteampunkMagpie says:

    As a newbie this information is very interesting. I've just sent a package to USA, my first Magpie sale. Etsy seems to have a high profile now. Thanks for the survey.

    5 years ago

  • brownbunnybyiris

    brownbunnybyiris says:

    VERY WELL DONE!!!!

    5 years ago

  • HibouCards

    HibouCards says:

    hip hip hip Houra! like we say in French! I'm French and I live in the US but I hope sell to my people back in France so all this info is very useful! Thanks a lot! www.HibouCards.Etsy.com

    5 years ago

  • BlueTerracotta

    BlueTerracotta says:

    I participated too! I'm an American living in France, and I'd like to get the word out about etsy here in France! Thanks for publishing the results!

    5 years ago

  • blynkenandnod

    blynkenandnod says:

    love it! FYI- the language graph doesn't agree with the related text regarding German, Italian, and Dutch

    5 years ago

  • cherrycreek

    cherrycreek says:

    Awesome info! Thank you Etsy and international sellers!

    5 years ago

  • sweetbcosmetics
  • emcisaac

    emcisaac says:

    And perhaps the article could be translated into French immediately so that even more international clients can understand what you found more easily. Shouldn't cost that much to do.

    5 years ago

  • MGMart

    MGMart says:

    Well done everyone :) Thanks for the article. Nice to see some of my friends works here!! Best Regards from Hungary ~ Marianna

    5 years ago

  • bbbennyandthejet

    bbbennyandthejet says:

    WOw.. great information! Thank you for this survey, it's results AND the obvious concern for us international sellers/buyers!

    5 years ago

  • Snowberrylime

    Snowberrylime says:

    Great article! I also took part in the survey and love hearing the results. :)

    5 years ago

  • PinkLemonadeBags

    PinkLemonadeBags says:

    Very informative article and thanks to all who took the survey!

    5 years ago

  • MJBee

    MJBee says:

    Great to see Etsy is such a global community, the results are really useful too :)

    5 years ago

  • worksofwhimsy

    worksofwhimsy says:

    Very interesting results. I'm a bit surprised Asia only represented 6.4% of survey responders--maybe the language barrier is to blame. I would think they make up a larger percentage of sellers than that.

    5 years ago

  • Clarikay

    Clarikay says:

    I actually think it would be a great idea to add paying Etsy fees via Paypal, and I'm not even what is considered "international". Having such small amounts charged to a credit card sometimes incur penalties by the credit card companies, particularly if you don't sell too much.

    5 years ago

  • syko

    syko says:

    Yay for Europe as a shipping option! Thanks for doing this! A currency converter to Euros would be great too :)

    5 years ago

  • SEOWebDesign

    SEOWebDesign says:

    A GLOBAL WORLD OF ARTISTS UNITED BY THE AMAZING WORLD OF THE INTERNET! HOW WONDERFUL THAT ETSY IS REACHING ARTISTS IN EVERY CONTINENT.

    5 years ago

  • BlueStarlight

    BlueStarlight says:

    As buyers, we should indicate what country we are in, and buyers who are inquiring about shipping costs should be sure to advise what country they are in so they get correct information. i.e. While I can ship many of my items in the US for $5.95 via Priority Mail, the same $5.95 will buy 1st Class mail to Canada, as Priority wuold be closer to $20.00.

    5 years ago

  • retrothreadz

    retrothreadz says:

    It's fabulous to see the different cultures of Etsy..

    5 years ago

  • janicej

    janicej says:

    Very interesting information. Will be good to see what comes of the results. Thanks!

    5 years ago

  • WHSKR

    WHSKR says:

    You are kidding me right 'about people not realising their stuff is coming from another country'? If so I would put the blame squarely on the shoulders of those sellers who just put e.g. 'Shoreham' or 'Boston' or such like on their bios. Sorry, this is not enough. Not everyone in the world lives in the US (where the bulk of these mis-named locations come from) it should include their Country. Mine does.

    5 years ago

  • CutieDynamite

    CutieDynamite says:

    Really great info!

    5 years ago

  • FlanneryCrane

    FlanneryCrane says:

    Interesting Article...thanks for sharing it.

    5 years ago

  • JessicaDoyle

    JessicaDoyle says:

    This is wonderful. Yay for International sellers. Thanks for posting this. I wish Canadian shipping were cheaper but it isn't once you surpass the dreaded 2cm rule they have in place.

    5 years ago

  • millionminds

    millionminds says:

    great article...thanks :)

    5 years ago

  • theeye

    theeye says:

    interesting summation... now let's see some changes p.s. not one Canadian artisan featured :(

    5 years ago

  • galit

    galit says:

    I love being an international seller, and I'm always excited when my jewelry arrive to a new country!

    5 years ago

  • thymbyldesigns

    thymbyldesigns says:

    Thanks for wrapping these stats up! A "Europe" option would really be helpful - better yet, a complete revamping of the shipping section, which would give sellers more freedom and make everyone here happy. Many good discussions on the forums 'bout that lately. ;) And question: where did you put Ireland? Europe or UK?

    5 years ago

  • quirke

    quirke says:

    If you will be adding more countries and territories to the shipping list, can you please please please please please consider adding an "eastern Canada" and "western Canada"? The cost of shipping to the other side of my country is nearly twice the price of shipping to somewhere on this side.

    5 years ago

  • rubywren29

    rubywren29 says:

    I'm really excited for the future of international sellers! The best thing for me would be a way of having the buyer's currency as a default site option...eg. if you're in say Europe, setting Euro's at default currency. I'm in the UK and feel my 'native buyers' are put off by dollars...I've had to set up my own UK shop to sell in GBP£...which of course, you lose the fabulous benefits from selling on Etsy.

    5 years ago

  • 1dream

    1dream says:

    Good info!!

    5 years ago

  • yourfabricplace

    yourfabricplace says:

    Thanks for sharing the survey results. Very useful info!

    5 years ago

  • kittybblove

    kittybblove says:

    Love the visuals, Thanks muka!

    5 years ago

  • PointyPaws

    PointyPaws says:

    Thank you for gathering this info for us!

    5 years ago

  • dragonhouseofyuen

    dragonhouseofyuen says:

    pleasure to take part! I already mention in Notes To Seller that I ship from Scotland!

    5 years ago

  • Nikifashion

    Nikifashion says:

    GREAT INFO! THANKS!

    5 years ago

  • oritdotandolls

    oritdotandolls says:

    Thanks-very intresting to know

    5 years ago

  • crochetgal

    crochetgal says:

    Thanks very much. There is so much that we take for granted here in the USA. Its nice to see the world through someone elses glasses for a change.

    5 years ago

  • Enthral

    Enthral says:

    So now that you've seen the results of the survey, and they pretty much mirror what international sellers have been saying over and over again in the forums for the last few years, do you have a time line to do anything about our concerns, or will this all be tucked away in some file folder?

    5 years ago

  • reqbat

    reqbat says:

    interesting about the french!

    5 years ago

  • AnvilArtshop

    AnvilArtshop says:

    That's a great tip to add my shipping location in "notes to Seller"... off to change that now! :)

    5 years ago

  • annarubyking

    annarubyking says:

    great to see the result! can't wait to see some of the planned updates!

    5 years ago

  • knittingpanda

    knittingpanda says:

    I'm going to get on this train and say YES to Europe shipping option. Thanks so much for the international interest.

    5 years ago

  • danitashop

    danitashop says:

    Very interesting... Now I know I need to learn French =)

    5 years ago

  • Jealousydesign

    Jealousydesign says:

    Thanks for doing this! great to see the result.

    5 years ago

  • Stemellina

    Stemellina says:

    GREAT info! Many thanks!

    5 years ago

  • bylynnkrestel

    bylynnkrestel says:

    great to know we're not alone out here!!

    5 years ago

  • hoganfe

    hoganfe says:

    thanks!

    5 years ago

  • WeeCuteTreasures

    WeeCuteTreasures says:

    Very interesting and lots of food for thought. Also great to know that we 'internationetsyists' are not alone. Thank you.

    5 years ago

  • dvawolk

    dvawolk says:

    I am new to this great place. If i would be here before, one more male would add to this survey :-) Anyhow it is an interesting survey, i have read this article with a great interest! Cheers, Klemen

    5 years ago

  • art2theextreme

    art2theextreme says:

    Thank you for the useful info! It is always nice to see graphs (since I am an art teacher and like to SEE things)!

    5 years ago

  • dvawolk

    dvawolk says:

    Oh, one more point for adding Europe shipping option :-)

    5 years ago

  • DeliciousCrochet

    DeliciousCrochet says:

    Oh, thank you so much for sharing this great info!!!

    5 years ago

  • lazygiraffe

    lazygiraffe says:

    Nice to see the results back, looking forward to seeing the comments being acted upon, I did notice a lot of 'we'll keep you posted' in this article rather that 'we are doing this.'

    5 years ago

  • Aerisjewellerydesign

    Aerisjewellerydesign says:

    Interesting info, thank you for sharing!

    5 years ago

  • cherbie

    cherbie says:

    thanks for reporting this!

    5 years ago

  • BetaBoutique

    BetaBoutique says:

    That is very very helpful, thanks a lot for summary and i am looking forward for some improvements for us - international sellers.

    5 years ago

  • EJPcreations

    EJPcreations says:

    SUCH GOOD INFORMATION!!!!

    5 years ago

  • beatrixmoldesigns

    beatrixmoldesigns says:

    Very informative survey. Great to see Australia represented so well, Thanks to all participating ...Aussie Aussie Aussie!!!

    5 years ago

  • AMIdesigns

    AMIdesigns says:

    very interesting! thanks

    5 years ago

  • LianaKabel

    LianaKabel says:

    Thanks for taking that extra look at us. Interesting to see what happens as a result.

    5 years ago

  • MaribelleCampa

    MaribelleCampa says:

    Yey!!!! Viva el planeta Tierra!!!! Go Planet Earth!!!! There is no limit to imagination!! There are no limits on Etsy!! Smile!!! MaribelleCampa

    5 years ago

  • ennadoolf

    ennadoolf says:

    Great information! Thanks for constantly improving the Etsy selling experience. ...it's a small world after all... [smile]

    5 years ago

  • nicoletter

    nicoletter says:

    Thank you for this real interesting informations.

    5 years ago

  • PurplePeony

    PurplePeony says:

    Great to see 'official' information, cause we havent told you any of this in the forums right?

    5 years ago

  • Lissa1031

    Lissa1031 says:

    I have always been amazed by the diversity on sellers on Etsy and I love that I can shop internationally without leaving the comfort of my own home or still shop locally if I choose. Although this information is very valuable, it would be even more meaningful to know what percentage of sellers are from the United States to compare it with these stats. Just a thought.

    5 years ago

  • iomiss

    iomiss says:

    Thanks Muka! so interesting!!! Gracias Muka! que interesante!!!

    5 years ago

  • percivalroad

    percivalroad says:

    thanks for thinking about us International users!

    5 years ago

  • fraeuleinherz

    fraeuleinherz says:

    so good to know that etsy also takes care of the international sellers! thank you!

    5 years ago

  • raisinlike

    raisinlike says:

    More people use LinkedIn than Flickr?? Thst is so strange. I can't remember seeing any Etsian I know on LinkedIn..

    5 years ago

  • sweetpea4kids

    sweetpea4kids says:

    Great article, makes interesting reading.

    5 years ago

  • FascinatingHobbies

    FascinatingHobbies says:

    thanks for collecting and giving us all the information, big work very interesting results and hope this will help to buy and sell internationaly, overall about shipping terms.

    5 years ago

  • meringueshop

    meringueshop says:

    We have heard from many non-U.S. sellers that would like more currency options on Etsy, and that they would also like Etsy to more clearly indicate that prices are in United States Dollars (USD). We are looking at the best way to make this clearer. Although we don't have an exact timetable yet, we'll keep you posted. -------------------------------------------------------- You've been told this for over three years. You've always said it's something you're working on. Frustrating. Very frustrating.

    5 years ago

  • beaulyben

    beaulyben says:

    thank you for all your hard work it was interesting to read the results

    5 years ago

  • Mossmottle

    Mossmottle says:

    I'm really looking forward to seeing a more internationalist etsy! If so many other sites allow the individual user to click on location or choose currency with ease right at the start, and have done so for years, then why not etsy? I think it will be a tremendous step forward.

    5 years ago

  • 2BellesBeads

    2BellesBeads says:

    Very interesting. I never would have guessed some of those numbers. We *heart* our international customers!! :)

    5 years ago

  • rejenerate

    rejenerate says:

    Fingers crossed for some positive actions from these survey results!

    5 years ago

  • OneHundredYears

    OneHundredYears says:

    I love selling from Australia to everywhere in the world. It's great to say to family and friends 'I've just sold a dress to a girl in Canada' or Seattle or where ever! (They are always impressed). Thank you Etsy for making a great international community for buyers and sellers. I'm sure the improvements that you're working on will make it even better! :-) Carli.

    5 years ago

  • bluewhitejewelrywear

    bluewhitejewelrywear says:

    Great info - Thanks for the conducting the survey and posting the results!

    5 years ago

  • skully

    skully says:

    Quote:We have heard from many non-U.S. sellers that would like more currency options on Etsy, and that they would also like Etsy to more clearly indicate that prices are in United States Dollars (USD). We are looking at the best way to make this clearer. Although we don't have an exact timetable yet, we'll keep you posted. Well I would have thought this was a no brainer and that you have already answered your question as to the best way of indicating that the prices are in United States Dollars... You just put USD before each dollar sign How hard is it? USD$ .... see it's easy! That's utterly laughable that you are still fobbing us off with this rubbish!

    5 years ago

  • hempandmore

    hempandmore says:

    Thanks for the report! The social networking stuff was pretty interesting just alone! Also that French is the 2nd most common language.

    5 years ago

  • bonspielcreation

    bonspielcreation says:

    Aha! That's why my Bun changepurse was getting so many views. I'm in Canada, now I am off to the post office to mail stuff to people in Lithuania and Greece (exotic places to me).

    5 years ago

  • HansenSoapCo

    HansenSoapCo says:

    I am glad that the survey showed some positive results. I am also very happy that the shipping issue in Canada I brought up many times was mentioned, but I'd love to see more posted about our issues with ridiculously high shipping costs here so people don't think they are being ripped off.

    5 years ago

  • wildcatdesigns

    wildcatdesigns says:

    It's great to hear the results of the survey - and interesting too. Also glad to see familliar issues raised by others! I'm always grateful that etsy enables me to reach such a global audience from my Scottish home, and as OneHundredYears says, it's such a thrill to be able to say I'm posting a scarf to someone in New York, Berlin or Taiwan to my friends & family!

    5 years ago

  • bhangtiez

    bhangtiez says:

    So interesting 2 c it all graphed out...ETSY is such an awesome global place...thanks ETSY & ETSY-N'S!

    5 years ago

  • peoplescouture

    peoplescouture says:

    very useful info, thanks.

    5 years ago

  • pleasurearts

    pleasurearts says:

    thank you for the information, it is helpful!

    5 years ago

  • indivisual

    indivisual says:

    truly fascinating information! thank you etsy.

    5 years ago

  • myetsyshop

    myetsyshop says:

    cool! wonderful results!

    5 years ago

  • AISHAX

    AISHAX says:

    very useful information indeed. i should pick up french as a third language lol

    5 years ago

  • strawberrycouture

    strawberrycouture says:

    I really appreciate this information. I had a buyer from Vancouver, british Coloumbia,Canada. Its been 3 weeks that her package has not arrived. i explained to her and in my shop policies that the package has to go through customs. So on and so forth. Also, I expected the common most second language here to be Spanish. I'm surprised it's French. LOL!

    5 years ago

  • beckababe

    beckababe says:

    great info, TY for sharing the results!

    5 years ago

  • bunnyboutique

    bunnyboutique says:

    Fantastic, raising awareness about international sellers issues is going to help the etsy community grow and flourise. I took the surver, so thanks etsy for caring and releasing the survey.

    5 years ago

  • zakkaArt

    zakkaArt says:

    thanks muka for featuring my MiniDuo Owl!!!!^_^

    5 years ago

  • angelene

    angelene says:

    YAY! Thank you etsy for this survey, can't wait to see some of the recommendations implemented.

    5 years ago

  • 3dots

    3dots says:

    Useful info! Thanks for sharing the results! Merci beaucoup! :D

    5 years ago

  • bettula

    bettula says:

    I love surveys!

    5 years ago

  • KellesKitchen

    KellesKitchen says:

    Great info! I wish more sellers would list city and state (and country!) in their location. Sometimes just the city is listed and if you click it will come up with many locations across the world. This could assist buyers in locating the origin of the seller prior to purchase as well!

    5 years ago

  • foxaz

    foxaz says:

    I love surveys! I especially love it when information from surveys actually is used to shape the future. Guess you folks have some work to do now!

    5 years ago

  • rubyjo

    rubyjo says:

    First priority should go to making it clear that etsy is in US dollars. End of story. This would have a major impact for International sellers and the current situation is really hurting us. Everything else cam come later but this can't wait.

    5 years ago

  • AKjapan

    AKjapan says:

    I agree with KellesKitchen. I would like to see the COUNTRY in all locations. USD specified would also be useful.

    5 years ago

  • artdecadence

    artdecadence says:

    It's always good to be able to see the results of surveys taken...and I do like some visuals such as graphs! Issues raised were ones I expected...surprised at French as opposed to Spanish but maybe that's because most usa sellers wouldn't have participated..look forward to some changes in the future tho still surprised at the number of usa sellers who don't have an international shipping cost.

    5 years ago

  • celebrationinclay

    celebrationinclay says:

    Interesting results and informative article! Thanks, also, to those of you who are making comments, because I have learned some surprising things from you all (I am a new seller)... making updates to my store information right away!

    5 years ago

  • mayney

    mayney says:

    Interesting!! very useful indeed. Thanks for sharing.

    5 years ago

  • pinkdesigns

    pinkdesigns says:

    Thanks etsy admin for continuing to improve the site. We are all working together to really make this work, and I'm glad I'm a part of this creative superstore!! Let's make 2009 our best yet sellers!!! Let's make the effort to promote each other and buy from each other. Go etsy!!

    5 years ago

  • ArtMind

    ArtMind says:

    YaY! So great to read about the results! Thanks heaps! Can't wait for the Europe shipping option! :)

    5 years ago

  • handmadeinisrael

    handmadeinisrael says:

    Great article! Thanks for all then info!

    5 years ago

  • argonzales

    argonzales says:

    This was so useful! Thanks so much for paying attention to us non-US sellers!!

    5 years ago

  • cathysavelspaintings

    cathysavelspaintings says:

    Great information!

    5 years ago

  • Yoola

    Yoola says:

    Super !!! it was really interesting to read the results, thanks for thinking of us. Keep it on and let us pay our etsy bill using Paypal.....

    5 years ago

  • SWANclothing

    SWANclothing says:

    yey Canada! yey French! that's such nice news. being an english/french speaking Canadian who does suffer from ridiculous Canadian shipping rates. i take the cut usually, and doing my taxes this year it added up to $700 in shipping charges i covered myself. unreal. this seems unsolvable, canada post doesn't seem to care. it is reliable post though. thanks for the great information. i wish i had taken the survey, i was offline at the time gearing up for spring!

    5 years ago

  • Iammie

    Iammie says:

    Nice article ^^

    5 years ago

  • AnnLuise

    AnnLuise says:

    thanx a lot. The whole survey is realy interesting. Didn´t know that there are so many germans joining in here. Maybe I see some of them every day and don´t know that we belong to the etsy community, ;-).

    5 years ago

  • nichan

    nichan says:

    oh...i wish i could participate in this survey... it's very strange that some people don't notice where their goods come from (^.^)'... i hope this survey can be useful for all countries around the world, to the smallest one...

    5 years ago

  • allthosethrees

    allthosethrees says:

    Great info, thanks guys. :) Nice to hear that you're taking it all on board - especially currency conversion! WANT. lol Love xxx

    5 years ago

  • PALEOLOCHIC

    PALEOLOCHIC says:

    Great to see the results! way to go, and hoping to see the Europe shipping option soon, Thank You Etsy!

    5 years ago

  • BugsInRugs

    BugsInRugs says:

    Glad to see this here, thanks for mentioning the currency issues. However, the two points I didn't see which concern me 1. A ship to destination filter so that buyers can filter our seller who won't ship to them, and can see the ones who will 2. When oh when will we be able to pay our fees with paypal and avoid paying two lots of currency conversion fees. Thanks for what's there.

    5 years ago

  • BugsInRugs

    BugsInRugs says:

    Forgot to add, it says where the item is being shipped from in the item description...

    5 years ago

  • sassalynne

    sassalynne says:

    All very useful information. I look forward to seeing future developments.

    5 years ago

  • RelovedDecor

    RelovedDecor says:

    Thanks so much for the opportunity to shape etsy's future... the article was very informative.

    5 years ago

  • licgifts

    licgifts says:

    Wow! No wonder we are getting a lot of International Orders from CANADA & Europe. Thanks Etsy!!

    5 years ago

  • cowboycustom

    cowboycustom says:

    Welcome, bienvenue, bienvenidos, international buyers! We have had some fabulous international buyers of our Cowboy and Horse tack. We have sold gemstone jewelry overseas, too. Thanks Etsy for the great statistics!

    5 years ago

  • StudioDeanna

    StudioDeanna says:

    Thank you for compiling these results, I was curious about other international sellers here on Etsy =)

    5 years ago

  • junquerevival

    junquerevival says:

    wow...quite an eye opener!

    5 years ago

  • LaBandadeiCalzini

    LaBandadeiCalzini says:

    Great. Thankyou!

    5 years ago

  • SpringColors

    SpringColors says:

    thank you for the interesting information

    5 years ago

  • matilou

    matilou says:

    thanks a lot for this article muka !!

    5 years ago

  • squarejane

    squarejane says:

    thanks so much for this, i will now add to my store, "on parle francais."

    5 years ago

  • Glitzer

    Glitzer says:

    Thanks for collating the data! Very helpful!

    5 years ago

  • bonspielcreation

    bonspielcreation says:

    I encourage all you international (especially Canadian) sellers to not undercharge for shipping. My buyers don't mind paying it when they know it is the actual shipping cost, not gouging. They are usually pleasantly surprised how quickly they get the item, too. and, Theeye, I'm Canadian and my green bun purse is featured here!

    5 years ago

  • danugs

    danugs says:

    Very good analysis of the survey and quite interesting results. I was quite pleased to participate and find out that etsy is trying its best to deal with all this diversity! Thanks a lot!!

    5 years ago

  • babytogo

    babytogo says:

    Great article. Very helpful.

    5 years ago

  • sorellina

    sorellina says:

    Very interesting, thanks for this article!

    5 years ago

  • stitchknitsew

    stitchknitsew says:

    Good choice for a survey, very helpful information.

    5 years ago

  • mpaperarts

    mpaperarts says:

    So interesting! Thank you for informing us sellers...we love it!

    5 years ago

  • HansenSoapCo

    HansenSoapCo says:

    Like Yoola said, to pay the ETSY BILL VIA PAYPAL!! This is super important. I can't believe this still isn't an option! Very annoying!

    5 years ago

  • OpusMuse

    OpusMuse says:

    Thank you for the stats! Interesting read. :)

    5 years ago

  • lesthings

    lesthings says:

    Really interesting,I answered to this survey and was waiting for the results. On top of my suggestions was and still is a currency converter to euros,please:))

    5 years ago

  • MicroCirqueRinka

    MicroCirqueRinka says:

    Wow, that's amazing how international Etsy is growing!! I'm so proud to be a part of this community! Thank for all this information, this survey and I hope Etsy will keep on growing and expanding =)

    5 years ago

  • BusyBeeBumbleBeads

    BusyBeeBumbleBeads says:

    Thank you for this fabulous article. Very important information to know. Thanks again!

    5 years ago

  • enfantjoli

    enfantjoli says:

    would be nice to add europe as a shipping option. one buyer did not convo me for shipping costs and as he kept trying to make the purchase it would say you cannot buy from your country. I had not filled in the everywhere else. Once I got the shipping costs and inserted it the purchase went smoothly. Fortunately it was a friendly buyer and I learned something too.

    5 years ago

  • Timeless

    Timeless says:

    Seeing how this survey did not even cover half of the problems non-US sellers (and not 'international' as we are all international..) have to deal with, I was hoping to at least see a time line for the problems you did manage to get into this survey. But no, it's another 'we are hearing you, we are working on it' line. How very Etsy of you... (and no, that's not a compliment.) *sigh*

    5 years ago

  • ThePurpleHouse

    ThePurpleHouse says:

    Good stuff. Thank you!

    5 years ago

  • skully

    skully says:

    Timeless I agree with you. The "We are working on it" Line has worn to thin with me. There are only so many times you can say that without producing any resultant changes before it becomes a meaningless exercise of blowing smoke up an orifice it doesn't belong in. The 'USD$' symbol next to every price on the site is basic, not hard to achieve and of utmost importance in the global market, yet still they say "We are looking at the best way to make this clearer. Although we don't have an exact timetable yet, we'll keep you posted." It is utterly laughable that people are still thanking them for this exercise in smoke blowing!

    5 years ago

  • leatherprince

    leatherprince says:

    Great information!

    5 years ago

  • TheNebulousKingdom

    TheNebulousKingdom says:

    Thank you very much for this article Muka :) It sounds so exciting for us International sellers!

    5 years ago

  • MySerenityWay

    MySerenityWay says:

    I'm fairly new to ETSY and had no idea!! The comments so far are from one end to the other. I don't have enough experience here to have much of an opinion, but am glad for all the opportunities there are to learn. Thanks to everyone for being my teacher. I've had a few contacts with overseas sellers and was so excited. I'm a small town kinda lady with little travel experience. Thanks, Cathy

    5 years ago

  • nenufarblanco

    nenufarblanco says:

    Thank you for this article. Great information!

    5 years ago

  • WindmillHillArtisans

    WindmillHillArtisans says:

    Great article. Thanks. I've had buyers from Canada and lots of lookers from many other countries, Laura

    5 years ago

  • AliceStroppel

    AliceStroppel says:

    Very useful information, thank you.

    5 years ago

  • Vivantestudio

    Vivantestudio says:

    Fantastic to read how people learn about the Etsy shops...especially how important the blogs are in promotion...a great survey . Thank you.

    5 years ago

  • missyarpington

    missyarpington says:

    Great article! One of the things I love about Etsy is getting to see geographically where Etsy members are practicing their craft and creating, and what variety of items sellers around the world offer in their shops. It's always exciting when a purchase from Etsy arrives, but when that purchase arrives from far, far away, there's something special about knowing that you've personally supported the creativity and vision of someone at a great distance from where you live. Maybe it's fanciful, but it delights me to think that in spite of what may be the political climate of the world today, through creativity and community we can all act as ambassadors in a way, sharing ideas and enjoying each other's contributions to the arts and crafts. I've purchased incredible items from Italy (Mireloom's gorgeous scarves!), Belgium (Enfin, La Voila's precious correspondence cards!), China (innovative, graceful, OOAK clothing from Idea2lifestyle!) and Canada (bigyellowtaxi's well-curated vintage items!), to name a few, and I cherish the contacts I've made around the world through Etsy. If anything, meeting Etsy sellers in different states and countries from myself has only served to futher inflame my wanderlust! Purchasing from and meeting Etsy sellers who live beyond my own neck of the woods gives me a delicious sense of being a part of a 'global village', one I am so happy to be a member of. Hooray for Etsy for bringing so many diverse and creative individuals together from around the globe!

    5 years ago

  • risingphoenixtoys

    risingphoenixtoys says:

    I've been trying to appeal to international buyers. This information will be very helpful! Thank you!

    5 years ago

  • redpossum

    redpossum says:

    thanks so much Etsy for including the rest of the world! i hope that etsy will soon become truely international!

    5 years ago

  • vividcolors

    vividcolors says:

    Thanks! Hope to see more shops shipping to Europe from now on!

    5 years ago

  • kettlestitch

    kettlestitch says:

    Thanks, Could you please also add 'Asia Pacific' to the shipping destinations? (this will be very helpful for Australian sellers!) :)

    4 years ago

  • LaPerLaA

    LaPerLaA says:

    Great! Thank you for taking the time in first place to ask for our feedback and then for wrupping up. I Hope to see european traffic increasing in the near future. Ciao.

    4 years ago