The Etsy Blog

Tech Update: Vacation Mode for Sellers now live!

Etsy.com handmade and vintage goods

UPDATE: To find more up-to-date directions regarding Vacation Mode, check out the Help section.

We’re thrilled to announce today that we’ve just launched two new helpful tools for Etsy sellers to manage their shops: Vacation Mode and Batch Deactivate. These features provide different solutions for sellers to quickly and temporarily “close” a shop or make certain items inactive when they will be away from Etsy for an extended time. Read on to learn all about how to use these new tools in your Etsy shop.

When in Vacation Mode, items in a seller’s shop cannot be purchased. The seller’s shop will appear empty, with a special vacation announcement. The seller’s items can still be viewed via a direct item link (if they are linked from an outside blog for example), and can still be Hearted (added to favorites), but will not appear in site searches or the Category Browser. Buyers can sign up to be notified via email when the seller returns from Vacation Mode.

How it works:

Your personal Vacation Mode settings:

  • From “Your Etsy” click on “Vacation Mode” under Shop Setup.
  • The Vacation Mode page has prompts for a vacation announcement, Convo auto-response, and on/off switch. 
  • Enter your desired announcement message and Convo auto-response about being on vacation.
  • Leave the on/off radio buttons set to “off” if you are just setting up the process at this point and click “Save.”

Turning Vacation Mode on and off:

  • When you are ready to go on vacation, click on Vacation Mode from Your Etsy and set it to “on” and save.
  • Your shop will now be in Vacation Mode and will function differently:
    • Your Shop Announcement has been replaced with your Vacation Announcement.
    • Items no longer appear in your shop.
    • Any Convos sent to you will get an auto-reply.
    • On your Shop page, Potential buyers will see a field where they can opt into having Etsy notify them when the seller returns from vacation. Their email addresses will be kept private.
    • On all of your listing pages, a banner appears across the top announcing that the shop is temporarily closed and the “Add to cart” button has been replaced with a greyed-out “on vacation” notice.
    • Your items no longer appear in Gift Guides, searches, Category Browser, flash apps such as Pounce, Colors, Shop Local, or Geolocator.

  • Once you return and are ready to turn off Vacation Mode and reopen your shop, log in and select Vacation Mode from Your Etsy.
  • Set vacation mode to “Off” and click “Save.”
  • Your shop is now back to normal and your vacation messages are saved for future use.
  • Any buyers who signed up for an email notification will be sent an email from you alerting them your items are again available for purchase and the email notification list will be reset for future use.

Batch Deactivate:

          

Along with the new Vacation Mode feature, we have added an additional feature for deactivating (sometimes called placing in “edit mode”) and reactivating multiple items at once. With this batch activate/deactivate feature, you can temporarily remove some listings from your shop so that they cannot be seen or purchased. Deactivated listings are not visible to buyers in the seller’s shop. Listings also become inactive when you edit them.

How it works:

  • Log in and go to Your Etsy to see a list of your items currently for sale; you will see a checkbox next to each item.
  • Select the items you wish to deactivate and at the bottom of the page, click the button to deactivate the selected items and click submit.
  • You will see a notice at the top of the page telling you the selected items are now inactive, with a link to the list of inactive items.
  • When you are ready to place your items for sale in your shop again, go to Your Etsy > Inactive Listings and click the check box next to the ones you want to reactivate; then hit the Activate button.

FAQs 

Q. Why would I use Vacation Mode for my shop?
A. This would be a great tool for sellers going on an extended vacation or for other occasions when they will not be able to check in regularly on their shops.

Q. How do I put my shop on hold while I am sick or on vacation?
A. To put your shop in Vacation Mode, go to Your Etsy > Vacation Mode. Enter a brief message to replace your normal shop announcement while you are away. You can also write an auto-reply message for your Conversations that will be sent to anyone who sends you a Convo during that time. Your items will be removed from view in your public shop, but will still appear in Favorites.

When you’re ready to go on vacation, set Vacation Mode to “On Vacation” and click the red “Save Changes” button.

Q. When should I use batch deactivate instead of Vacation Mode?
A. Sellers may prefer using this option when they only need to remove select items from their shop for a special event, but do not want to take the rest of the items from their shop out of the regular Etsy searchUsing the Vacation Mode feature will automatically temporarily remove all listings from your shop.

Q. How do I return from Vacation Mode?
A. Go to Your Etsy > Vacation Mode and set Vacation Mode to “Off”, then click the red “Save Changes” button.

Q. When I turn off Vacation Mode or reactivate my deactivated items, will they reappear in the Gift Guides if they were in a Guide before?
A. No, the items will not reappear in the Gift Guides once returning from Vacation Mode or deactivation.

Q. Can I still work on my shop while away and set to Vacation Mode?
A. No, while set on Vacation Mode, you will not be able to do the following: create a new listing, edit a listing, or renew a listing.

Q. What will my listings look like when I am in Vacation Mode?
A.  When your shop is in Vacation Mode, your items will not appear in your shop. But if someone has bookmarked or Hearted (favorited) a listing or reaches it from a link on an outside source like a blog, they will still be able to view the listing page. We’ll show a notice at the top that you are away. The green “Add to Cart” button will be grayed-out until you return from Vacation Mode.

While in Vacation Mode your items will not appear in search, Gift Guides or the other shopping tools (such as the Geolocator).

Q. Will Vacation Mode automatically turn off?
A. No, you will need to manually turn Vacation mode on and off, even if your shop announcement says you will be back on a certain date.

Q. I’m a buyer. What happens if I sign up to be notified when a seller returns?
A. When a seller is away, a form will appear on their shop homepage letting you sign up for email notification when they return. When the seller’s shop opens back up, we’ll send a short message to the email address on your account. The message will come from Etsy, and will only be sent once.

Q. As a seller, can I see which buyers have signed up to be notified when I return? Can I customize the message they get?
A. In order to respect shoppers’ privacy, we do not allow sellers to see which buyers have signed up for notifications. When you return from Vacation Mode, we’ll send them a note to let them know you are back. The short message will come from Etsy and is not customizable. If a buyer would like to get in touch with the seller, the buyer can still send the seller a Convo even if the shop is in Vacation Mode.

Q. Will putting my items in vacation mode change the expiration date on them?
A. No. Just like when your item is inactive,  the expiration date stays the same.

Q. Can I use the Conversation auto-reply feature without putting my shop in Vacation Mode?
A. At this time, no; auto-reply is only available for shops in Vacation Mode.

Q. Do I have to use Vacation Mode, or can I just post a note in my shop and/or listings that I’m away like I did in the past?
A. Ultimately, it’s up to you as a seller to decide which strategy is best for your shop. Posting a notice and keeping your items active while you’re away for a short time might be a viable solution for some sellers. Others may decide that they do not want to risk delayed communication or order fulfillment for customers and choose to use Vacation Mode or Batch Edit Mode. It’s up to you; we’re happy to provide multiple solutions so sellers can choose the best solution to suit their needs.

Q. Can I use the Conversation auto-reply feature without putting my shop in Vacation Mode?
A. At this time, no; auto-reply is only available for shops in Vacation Mode.

Q. Do I have to use Vacation Mode, or can I just post a note in my shop and/or listings that I’m away like I did in the past?
A. Ultimately, it’s up to you as a shop owner to decide which strategy is best for your shop. Posting a notice and keeping your items active while you’re away for a short time might be a viable solution for some sellers. Others may decide that they do not want to risk delayed communication or order fulfillment for customers and choose to use Vacation Mode or Batch Deactivate. It’s up to you; we’re happy to provide multiple solutions so sellers can choose the best solution to suit their needs. 

As always, we welcome your discussions, constructive feedback and suggestions for improvement with this new Vacation Mode feature. Please use this Forum thread for discussion. We’ll close commenting here so that we can consolidate discussion in one place.

Hope you are as excited about this feature as we are!