The Etsy Blog

Service Tips for Sellers: Packaging and Shipping

Etsy.com handmade and vintage goods

Dear Sellers,

Did you ever think that packaging or the way you ship your product says something about you, your product and your business?

Packaging and shipping services are some of the best opportunities you have to communicate with your customers and remind them why they should be shopping with you instead of somewhere else.  Offering outstanding packaging and shipping services can promote repeat business for your shop. We’ve scoured the Etsy forums, Etsy flickr groups, and hunted down advice from some of the most experienced and successful Etsy sellers for the best advice, tips, and tricks about packaging and shipping.

 

What is your packaging saying about you and your business?
Taking a few extra steps to make sure your product is packaged and shipped with care might make the difference in your customers coming back to shop with you again and telling all their friends and family to shop with you too. 

  • A well thought out, protected, and nicely presented package that arrives on time or sooner will likely make your customer feel confident that you are a professional business owner that cares about the products you sell and your customers.
  • A sloppy, unwrapped package that arrives later than the customer expected may indicate to the customer that you don’t really care about your products and your business might be disorganized.  While your products might speak for themselves, it could deter that person from coming back to your shop again. 

Etsy testimonial from heartworksbylori: “I did receive a package a while back that I was really disappointed in. It was in a plastic sealed bag and my items weren’t wrapped, just thrown in there….no receipt, no thank you note, no business card, no nothing! To me, that reeks of indifference…and makes me feel like my money and business aren’t important to them. Packaging is so important to me because the customer gets an overall feel for my business and my ethics by the way my jewelry is presented. I’m thankful for each order and I make it a point to wrap up each order as if they bought something from the most expensive jewelry store in the world! I even go to these great lengths when someone buys a $5 chain….just so they feel special when opening it :)”

  • Use your packaging to communicate with your customer.  The little details count and can make your shop stand out and create an experience to be remembered.
  • Put yourself in the buyer’s shoes.  Take a look at your shop and ask yourself “what type of package would I expect/hope to receive in the mail after ordering from this online business?” 

Etsy testimonial from catnapcottage: “I have gotten items that made me feel like it was my birthday when I opened it, smiles and happy. I want my customers to feel that way too and that is what I try to do with my packaging. It is simple, neat, and looks professional. Presentation is everything!”

 

Packaging and shipping tips and tricks
To make sure you give your customers that “wow factor” that will have them coming back again and again, we’ve put together some tips and tricks you can adopt as your own practices.

  • Tips for top notch packaging on a budget: Your customers on Etsy are shopping for something that is handmade and a little more special than your average mass-produced products.  Making your packaging by hand will not only save you money, but add to that handmade unique feel of your product and business.  You can get creative and make almost everything from your own wrapping paper, tissue paper, shavings, confetti, labels, business cards to your very own handmade envelopes to ship out your items (here’s a download PDF file with a template).  Take advantage of all the different kinds of papers out there: magazine or book pages, menus, sheet music, pattern paper, newspapers, paper from an old sketchbook, etc.  Another idea is to turn your used boxes inside out and stamp or use decorative writing to say you use recycled packaging; you could even use materials that they can use again.  Check out our videos about branding and making your own packaging, branding and making your own shipping supplies, as well as the little details that go into your packaging.    

Etsy testimonials from embellishedlife: “Packaging can cost little next to nothing. I pick up wrapping papers, ribbons and tissue papers at drug stores, Target after the holidays, clearance bins, craft stores. It is always on sale, you’d be surprised. The $1 stores are also great for little knickknacks that can serve as embellishments to the package. We are all crafty and I like that it shows in our packaging!” 

PamperingBeki: “Packaging should reflect the feel of the shop. It should feel like a treat for the buyer to open their package! That doesn’t mean there has to be lots of wasted papers and materials, but if you get creative the presentation can be fabulous while still using recycled materials.”

  • Personal Notes: Mailing a package is the perfect opportunity to include a personal note. Take the time to write or print out a note even if it’s a quick and short thank you.  This would be the perfect time to ask them to leave you feedback. You can also tell them any additional information about the item, such as care instructions.  Including a note is another chance to get creative with details, so think about how well it fits with the overall look of your package.

Etsy testimonial from Crafterall: “I bought an item from an Etsy shop and opening it was like opening a gift. From inside a big bubble envelope, I pulled a bundle wrapped in tissue paper. It was tied with a ribbon and had a tag with my name on it. Instantly, my purchase felt much more like a gift. Inside was the item, nicely folded, a small gift in line with what the store sells, a business card, and a handwritten thank-you note.

  • Freebies:  A “freebie” is a small item that you include with a package at no additional cost.  Freebies aren’t something that is required to make your packaging outstanding, but they sure can help your buyer get excited about their shipment and remember their overall experience shopping with you.  Think about including freebies with your packages like a promo button, a mini sample of something else you sell, a coupon or two that encourages them to come shopping with you again (or get their friends to check you out), or something small and useful that they can use again.
  • Other tips: A great way to show off your unique packaging is by using the 5th item photo of your listing so your customer can know what to expect.  You should be including info about your regular shipping days in your shop policies and item description sections of your shop, so shoppers will know exactly when they can expect their packages.  Try to make packaging details that are truly unique to you, your products, and your business.  For some really great inspiration, check out all the photos in this Etsy Packaging Flickr pool that several of your Etsy peers have contributed to. We also made this video about shipping.

Etsy testimonial from toothfairyminiature:As a seller I often do double box packing together with bubble wrapping, to make sure the package will not be crushed or damaged during its international shipping adventure. I put my first consideration on the safety and then, on the beauty.

 

We are looking forward to your feedback and questions.  Etsians know the power of sharing best practices, so we want to hear from you. Please share your own tips and advice for providing outstanding packaging as an Etsy seller in the comments section below.

More about Service Tips for Sellers Series: Running an online business has many perks, like the ability to remain somewhat anonymous behind a computer screen (maybe even in your ‘jammies).  But that computer screen does not preclude interaction with customers. Rather, good online customer service may be even more important: it gives buyers the peace of mind that they are buying from a trustworthy and reputable seller.  Being an online entrepreneur offers the opportunity to provide excellent communication, create a friendly face for your shop, and promote repeat business, all while remaining behind the curtain.

  • nanouke

    nanouke says:

    This is full of great tips and advices! I feel like going home and start crafting on my packages! Thank you!

    5 years ago

  • SimonandRuby

    SimonandRuby says:

    This is so true. I pay such special attention to how things are packaged when I am out and about. Thank you for reminding me what we want our customers to see and feel!

    5 years ago

  • pouch

    pouch says:

    I really enjoyed this article and has given me lots to think about. I always wrap my items in tissue paper, tie with recycled wool and include a moo card or business card. The one thing is, I use recycled bubble mailers because I think it is wasteful to buy new mailers all the time when so many pre-used ones have life left in them. But I sometimes worry that I should be using new ones. I never use anything that looks really tatty and I do state in my policies that I use recycled packaging. I think alot of people support recycling now and can see that I am trying not to be wasteful!!

    5 years ago

  • BlackStarBeads

    BlackStarBeads says:

    Great article. My packaging changes according to what I have in the house or what I find while I'm out treasure hunting. Right now, since it's gardening season and I'm a gardener, my bead bags are wrapped in pages from garden catalogs. I make all my thank you notes from black paper, written in silver ink and punched with my trademark ~ a star. Those are popped into padded mailers that are further protected with a piece or two from the same catalogs.

    5 years ago

  • CarolinaCottage

    CarolinaCottage says:

    Great info. I try to do all the above and love it when others do the same with the packages I receive.

    5 years ago

  • MyKangaroo

    MyKangaroo says:

    WOW!! What a surprise to see my crayon popsicles here. I am so pleased because these started out as a simple order but I worked together with a fantastic buyer to create these fun party favors. Improving the packaging made a big difference. We were both happy with how they came out.

    5 years ago

  • SkyBox

    SkyBox says:

    simply awesome. i really love you guys. i hadn't even really thought about this and you are SO right about presentation and packaging. thanks again for all the info.

    5 years ago

  • bethela

    bethela says:

    Thanks everyone for your kind words. If you have any other tips on packaging we would love to see them. Happy packaging!

    5 years ago

  • NestaHome

    NestaHome says:

    I LOVE this article!!! I think it is sooooo important to package your items well :) (and thanks for including my photo from flickr)

    5 years ago

  • yaelfran

    yaelfran says:

    Just adore packaging... and I also, several times, buy something JUST for the packaging!!!! Thanks for including here one of my items with its packaging!

    5 years ago

  • dahliasoleil

    dahliasoleil says:

    I have absolutely loved some of the awesome packaged items I've received from my Etsy purchases but to be honest it goes to the garbage. And I've given this some serious thought as a business and cannot afford to invest in extra packaging. But Etsyers definitely deserve an award for their packaging cause some sellers do an awesome job of it.

    5 years ago

  • soap

    soap says:

    i've received some of my etsy purchases in some of the nicest packaging. i try to do the same and it's fun to use the computer to design papers, etc. :)

    5 years ago

  • loveoneworldzero

    loveoneworldzero says:

    This is great thanks so much!

    5 years ago

  • loveoneworldzero

    loveoneworldzero says:

    I also want to mention that when packaging an order it is also a great time to send out promos from other shops. Through blogs and other social networking sites I have developed great relationships with other Etsy sellers and we decided to send a sample from each others shops that we could send out to our customers with every order. Now when you purchase from loveoneworldzero you also get a taste of presentsforpirates! Cross promotion kicks butt!! It makes for a great package to send out, it is like sending a gift and it is so much fun to put it together.

    5 years ago

  • tamdoll

    tamdoll says:

    Like Pouch said, I recycle envelopes, too - and to let everyone know that I'm recycling, I got a "I use recycled packaging" stamp from terbearco here on etsy.

    5 years ago

  • CricketsCreations

    CricketsCreations says:

    Here are lots of tips & a photo example of how I might get a scarf ready for shipping (my customers ra-a-ave in my feedback): http://www.flickr.com/photos/cricketscreations/2506032459/ Best, Celeste (Crickets)

    5 years ago

  • birdsofafeather

    birdsofafeather says:

    so true! i bought a couple of things on etsy where the seller(s) clearly didn't put any thought into packaging/shipping. a good business person understands how important the whole experience is for their customer; from ordering to receiving the goods. great tips!

    5 years ago

  • yaelfran

    yaelfran says:

    Here's an example of my personal process of designing packaging 1. http://www.flickr.com/photos/yalu/254026657/ 2. http://www.flickr.com/photos/yalu/454473821/ 3. http://www.flickr.com/photos/yalu/360781919/

    5 years ago

  • babypeasandcarrots

    babypeasandcarrots says:

    Love the tips! I know I get super excited when I receive something creatively wrapped!

    5 years ago

  • tonimariedesigns

    tonimariedesigns says:

    Great tips! Thanks so much!

    5 years ago

  • kimonocards

    kimonocards says:

    great piece of advice! I always put at least two of my business cards in the package, and stamp my logo on the thank you note. Here is how a gift wrapped package look. http://www.etsy.com/view_listing.php?listing_id=8286042

    5 years ago

  • Hatdiva

    Hatdiva says:

    Of massive importance! I love getting colorful little packages from Etsy! My first sale (buttons)went out today swaddled in reused bubble wrap, and some pretty tissue. I added a nice thank you contact card (designed by riosoodesigns). I wrote a personal note on it. I packed the packet of buttons in a nicely folded shoe box that was turned inside out. It looked pretty, and I fussed to make it so.

    5 years ago

  • heartworksbylori

    heartworksbylori says:

    Fabulous article, as always! Thanks for featuring my testimonial here as I hope it enlightens some sellers to be thoughtful about their packaging. Since Etsy is a community, I love to take the more personal approach to my packaging with handwritten thank you notes, handmade wrapping paper and other bells and whistles that will make the recipient head over heels in love with their purchase! I'm a full-service seller, in the business of serving and making people's day :)

    5 years ago

  • FrucciDesign

    FrucciDesign says:

    great tips here as usual thanx guys!!!

    5 years ago

  • bobetsy

    bobetsy says:

    i just love the idea of adding a tag with the person's name on it. what a simple way to make the purchase feel like a special treat (which of course, it is!). thank you for sharing!

    5 years ago

  • creationsbyeve

    creationsbyeve says:

    great article! thank you for all these helpful tips!

    5 years ago

  • jellibat

    jellibat says:

    please be aware when sending items overseas its best not to wrap them. I've recieved packages that the seller obviously wrapped up carefully, only to have customs rip them open and shove back in the package. (thats fair enough, they are doing their job, they aren't gift wrappers ;) but because of that I've always sent my items in a clear ziploc bag when sending OS, so its easy for customs to open and check, and also means the customers items arrive in the same condition as I sent them, plus they survive all possible weather conditions while travelling. though I'd hate to think its seen as anything other than practicality, rather than indifference to the customer. i do like to include a card with a thankyou, and perhaps a sticker or badge as an added touch.

    5 years ago

  • SacredStash

    SacredStash says:

    What a fabulous article! I'm a sucker for good packaging - so much so that I sell the stuff:) I love seeing all the different ways that our wonderfully creative Etsy sellers put things together. I sell 99% of my things overseas and my products run close to the maximum weight for the postage price so that even a business card could tip it over and double the postage :( Instead I package all my cello bags in a larger cello bag and write a personal message on the bag. Weighs nothing, costs nothing (for me or the buyer in extra postage) but hopefully adds a personal touch :)

    5 years ago

  • silvershadow69

    silvershadow69 says:

    I guess I am a little confused. I like the idea of etsy because it is handmade and the money goes to the maker. whilst I like packaging aren't we going crazy? Everybody talks about environmentally friendly/recycled stuff and then the talk about how important packaging is -not to mention expensive. Get over it. Buy the item not the psuedo shop look/packaging and get out of your Prius and walk.

    5 years ago

  • flowersbyfarha

    flowersbyfarha says:

    Hadn't thought about using the 5th photo for a "here's how it's packed"--great idea. Especially since it is hard for folks to understand why my shipping seems so high relative to the cost...my "babies" take extra packaging to arrive, safely.

    5 years ago

  • Piggy

    Piggy says:

    I really enjoyed this article. It made me reflect on my own packaging as well as brainstorm for innovative ways to improve my packaging. The tips and advice given in this article are very valuable and it puts us thinking in the shoes of the buyer how they would enjoy receiving their purchases like gifts. Great job to everyone who contributed on this article! :) Can't wait for the next article! :)

    5 years ago

  • aromaticbodyoils

    aromaticbodyoils says:

    This is a wonderful article! I am running out now to find things to add more color to my packaging!

    5 years ago

  • serendipity2wenty2

    serendipity2wenty2 says:

    Absolutely lovely read this article is, and I cannot agree more to pretty packaging. That's the beauty of this Etsy community isn't it..all things handmade and crafty. I take extra care to ensure items arrive safe during over international shipments. And nothing beats opening up a special box with your name on it :)

    5 years ago

  • SleepingCat

    SleepingCat says:

    I'm agree, pretty packaging add a "je ne sais quoi" that make the difference. I try to customize every single purchase with little handmade thanks-card, original wrapping and a label usable like a bookmark. I love cuddle my buyer almost than I love be cuddle by the sellers :)

    5 years ago

  • iysta

    iysta says:

    My favorite (so far) is the packaging of Mark Kaplan (markaplan) - He is so interesting - I spend hours in his shop reading his jewelry descriptions, places he's been, where he is going... it all comes across in everything he does - I love the handwritten note he includes embellished with gold foil. The last package he sent me included a "fortune telling fish" and a mustache among other items! He has included foreign currency and even decorated the outside of the packaging with crazy themed stamps. Even though I am a silversmith and I could make the items I buy from him for myself I choose to buy from him and promote his shop because he is an awesome silversmith and human being and his attention to detail is not limited to his jewelry. Everything this article advises - he does!

    5 years ago

  • iysta

    iysta says:

    Sorry! I'm not sure why it duplicated my comment! :)

    5 years ago

  • TheGreenZebra

    TheGreenZebra says:

    Hi Jellibat, Thanks for your tip on packaging items in ziplock bags for international shipment. Customs inspection was something I hadn't considered.

    5 years ago

  • 1337art

    1337art says:

    I appreciate the article. I'm getting ready for a farmers market this Sunday (and every Sunday) for the summer, and I can't wait to get the packaging all ready to go. I love receiving specially wrapped items.

    5 years ago

  • RoMoHoCreations

    RoMoHoCreations says:

    as someone seriously thinking about becoming a seller on etsy this article was extremely eye-opening to the importance and fun of going the extra step in packaging your items. Thanks for the great article!

    5 years ago

  • WonderfilledCreation

    WonderfilledCreation says:

    I actually get excited at the super fun ways I have packaged my items. I get a huge giggle knowing how thought out and whimsical the packaging is..and that gives me a special feeling too. I am thrilled when I know my package is going to make someone smile and be surprised. It makes me feel good!

    5 years ago

  • Blueshine

    Blueshine says:

    SOOoooooo helpful! Thanks!!!!

    5 years ago

  • Capree

    Capree says:

    Another fantastic article! Thanks!

    5 years ago

  • designerpi

    designerpi says:

    Great advice, thanks!

    5 years ago

  • sinikkadesign

    sinikkadesign says:

    I am just in the preliminary stages of starting up my store, and I am so glad I found this article to inspire my packaging! thanks for the great ideas.

    5 years ago

  • harandaa

    harandaa says:

    Thankyou for sharing your wisdom - I want to start selling, and am now inspired to do the packaging properly and enjoy it. Brilliant.

    5 years ago

  • 4TheSparrowsNest

    4TheSparrowsNest says:

    I firmly believe in the "experience" of shopping and presenting yourself through packaging. My husband is funny; he's like, "why do you have to bother with the extra details? Just make sure it's secure and safe and mail it in the cheapest stuff you can. " He's so practical about those things, but it's those extra details that are so important---it's why people are shopping here, and not at Wal-Mart for these kinds of things!

    5 years ago

  • Vanessa Admin

    Vanessa says:

    If you're having trouble with the PDF, make sure you have Adobe Acrobat or Preview or some other pdf reader application installed.

    5 years ago

  • warmhart

    warmhart says:

    WOW this really made me stop to think...how can I creativly package my product AND ship it without sacrifice of product quality. This can be a challenge with fragile and parishible products.

    5 years ago

  • risingphoenixtoys

    risingphoenixtoys says:

    Creating packaging is so much more fun then shoving it in a box. I actually had a bunch of paper lying around that I had no use for. Putting my blocks into a paper box with paper between each block also help protect the paint during shipping.

    5 years ago

  • floresdelsol

    floresdelsol says:

    ahhhh... packing ceramics with arrangements in them is a little daunting but thanks for the great advice!

    5 years ago

  • FleurRendell

    FleurRendell says:

    I usually throw in a freebie with my prints but hadn't put much thought into packaging apart from protecting the work...the next parcel will be decorated! Thank you for the tips

    5 years ago

  • mpaperarts

    mpaperarts says:

    It makes a HUGE difference! I've had tons of compliments on my decorated and ribboned pillow boxes. Good to see so many are caring about presentation!

    4 years ago

  • ReneeRobbins

    ReneeRobbins says:

    I attach a business card to the back of all of my paintings. I think it really helps to embellish the back of the work but can also remind the customer of my website and contact info. Packaging is VERY important and I love the ideas you shared! I think it makes a difference to include a thank you note or a coupon for 10% off the next order. Sometimes I like to send thank you emails in addition to a note.

    4 years ago

  • PrincessAllure

    PrincessAllure says:

    I TOTALLy agree! Packaging is sooo important. In the 'real world' I have always wrapped my gifts to others in an interesting way, I just love doing it! I always make sure to wrap or gift box each purchase nicely, I too have bought things not wrapped nicely and was a little disappointed. I once got something wrapped in a tissue, it was of course clean but still made me go eeeewwwww.

    4 years ago

  • OrganicElements

    OrganicElements says:

    These are some great suggestions and make me happy that I practice most of them already! But there is always room for improvement. Thank you for the wonderful ideas and links.

    4 years ago

  • bijougirldesigns

    bijougirldesigns says:

    I LOVE to get nice packaging!

    4 years ago

  • RomanceCatsAndWhimsy

    RomanceCatsAndWhimsy says:

    I've been looking for ideas on how to step it up a notch and make customers feel like they are opening a present. I know how I feel with a beautiful presentation. Thank you for the tips -- it's been so helpful along with everyone's comments. This was a GREAT topic! :) Thank you.

    4 years ago

  • bazketmakr

    bazketmakr says:

    awesome article! thanks for lots of ideas!

    4 years ago

  • 18ontheAlley

    18ontheAlley says:

    i always try to pay special attention to my packaging...esp in my "thank you for ordering" card....so important! :D

    4 years ago

  • esmeraldadesigns

    esmeraldadesigns says:

    Great article!!! I am an eco-metalsmith and write in the description that all my packaging materials are reclaimed as well and use the fifth image almost all the time to show how the item is packaged http://www.etsy.com/view_listing.php?ref=vl_other_1&listing_id=24116859

    4 years ago

  • CastleBeadBiz

    CastleBeadBiz says:

    Love the creative ideas from this article! They will certainly end the transaction on a positive note and keep the customers coming back!

    4 years ago

  • RedLetterStudio

    RedLetterStudio says:

    I just love packaging :o) thanks for the tips!

    4 years ago

  • fragiacomoglassart

    fragiacomoglassart says:

    wonderful reading, thank you for a great article!!

    4 years ago

  • vintageleaf

    vintageleaf says:

    These are some fantastic tips! I love all of the different prints used in each person's packaging style. So inspiring!

    4 years ago

  • maddielulu

    maddielulu says:

    One of my favorite things to do when giving a gift is to find a way to wrap it with whatever I have on hand! This article has inspired me to take what I love doing and incorporate it into my business. Thank you so much for the inspiration and insight!

    4 years ago

  • unemployeddesigner

    unemployeddesigner says:

    I've always felt that the best part of gift-giving and receiving is the wrapping! It can turn the most simple of gifts/packages into the most special experience!

    4 years ago

  • gramkinpaperstudio

    gramkinpaperstudio says:

    I agree, packaging is always important. That's why I always package my things as "Gift Ready" so if they were to ship directly to someone, it looks like a gift. And good packaging, (especially for smaller items) is not that expensive. If all else fails brown kraft paper and twine looks good

    4 years ago

  • AntiGenre

    AntiGenre says:

    I agree that packaging is important and try to pack up my orders nicely, but I don't really care if sellers don't go over the top with fancy wrapping or freebies and hope that they don't feel pressured to do so. As long as my purchases are shipped in clean, protective packaging, I'm happy.

    4 years ago

  • TurnitoverTreasures

    TurnitoverTreasures says:

    Great article! I always send a "Clippie" and a note with the purchased items. I want to make my buyers feel special because I appreciate their interest in my crafts. Love the idea of plastic bags and writing a note on the bag for international shipping!

    4 years ago

  • soph80

    soph80 says:

    I feel like the 5th photo rule can occasionally have a negative impact. Maybe it's just me, but I feel that when a seller shows off the extensive packaging that goes into a product, I wonder how much of the price I'm paying includes these nonessentials. However, if I don't know about the magical freebies and pretty packaging that is coming... that's an entirely different story. I'm past the phase where I've already pressed the PayPal button; I've already committed. Then it becomes a pleasant surprise.........

    4 years ago

  • ancientfragments

    ancientfragments says:

    Great Advice!

    4 years ago

  • debs1967

    debs1967 says:

    Great article. Thanks for the tips.

    4 years ago

  • gooddaystudio

    gooddaystudio says:

    Thanks for all the tips! Keep em coming!! Wonderful advice.

    4 years ago

  • earthhelpcrafts

    earthhelpcrafts says:

    Great info in this article, but I'm still at a loss on what's best for the money. Maybe I'm putting too much thought into offering the fastest shipping at the lowest cost. Depending on the order, but if I'm shipping a few items, I try and get it into the smallest package possible.(paper and yarn items only) I do include a freebie or coupon and a handwritten note but I don't add pretty gift wrap because that may mean a bigger box and more shipping costs. I hate for customer's to pay more for shipping and I don't want to increase the price on my items to cover it. Maybe the solution is not to dwell on the 2-3 day shipping time and do the extras on packaging and ship 5-7 day..... oh, the art of shipping!

    4 years ago

  • jaroslava

    jaroslava says:

    You are great! So many good ideas. Thank you!

    4 years ago

  • lizjewelry

    lizjewelry says:

    My packaging could definitely improve. I'll work on it!

    4 years ago

  • folkheirloomsbypaige

    folkheirloomsbypaige says:

    Thanks for the helpful tips they sure make a difference!

    4 years ago

  • Enuwbe

    Enuwbe says:

    Return buyers are a great example of people that you have a personal ability to make lust over your items. I take as much care in my hand written note and packaging, as I do the clothes themselves. Many times, I have made sales because of return business. I love all these tips, and plan on giving some of them a try!

    4 years ago

  • yarncoture

    yarncoture says:

    Wonderful article! I'm always looking for new ideas for my packaging!

    4 years ago

  • ReneesPaperandYarn

    ReneesPaperandYarn says:

    I recently did a whole blog post on this very subject, because I was also disappointed to receive the items thrown in an envelope; no receipt, no thank you, no nothing. I try to make opening my packages an event for my customers including things to unwrap and inexpensive handmade gifties, like a reusable thank you card. I also reuse everything I can from envelopes and boxes to paper to keep costs down and help the environment. It doesn't have to cost alot - sometimes nothing at all. Thank you for bringing this "touchy" subject up. :)

    4 years ago

  • thumbelina4babywear

    thumbelina4babywear says:

    I have just started out & reading all this information is really helpful! I personally love making a fuss with the packaging but seem to think that it would need to be business-like & formal....not true! Just imagine how wonderful you would feel receiving some thing truely beautifully wrapped & return the experience!! Guess its can also be seen as an extra creative outlet!! Thanks!

    4 years ago

  • LisaFerinDesigns

    LisaFerinDesigns says:

    Not only does the article have great tips, but it's nice to see tips from other sellers in the comments.

    4 years ago

  • lgrugerhanson

    lgrugerhanson says:

    Great article! And thanks tamdoll for the recommendation for buying a recycle stamp...I just ordered a "I use recycled packaging" stamp from terbearco.

    4 years ago

  • Zippitydoodadz

    Zippitydoodadz says:

    These ideas are great for my jewelry--now how 'bout my pillows? Thanks for the great ideas!

    4 years ago

  • classicc11

    classicc11 says:

    This is such a relevant article! I think one of the best compliments I've gotten from a customer was that they loved the way the product was packaged when it was shipped.

    4 years ago

  • mammysshop

    mammysshop says:

    I always send a thank you card along with a free gift and a business card. I also recycle whatever i can. Glad to know others are doing the same.

    4 years ago

  • samsstuff

    samsstuff says:

    Great advice for after the sale service! I have almost as much fun packaging my items as I do making them & have had customers comment as much about the packaging as the items. Thanks for all the ideas & advice.

    4 years ago

  • Lily1010

    Lily1010 says:

    Great advice! The few packages that I've sent, I've made into little mystery presents, wrapped in various materials that I use, tulle, coloured paper, and then placed in organdy bags. I try to line the inside of the box with something cool, and if able, enclose a free gift, something reletive to the purchase. I just wish I had more customers! BUT..... Good things are worth waiting for.

    4 years ago

  • doolallydesigns

    doolallydesigns says:

    Really helpful article, thank you. I love the idea of putting the persons name on the package as it really does make it feel more personal and like receiving a pressie!

    4 years ago

  • danielabesso

    danielabesso says:

    Great article, so many useful tips! I like packaging and paper and small accessories, definetevely I will improve on that front thank

    4 years ago

  • LoveErica

    LoveErica says:

    Thanks! I love all the ideas this article offers. Sometimes when you're so worried about the product it's easy to forget you can get creative with the packaging!

    4 years ago

  • MagicMarkingsArt

    MagicMarkingsArt says:

    there was an online tutorial in etsy libraries - I think - by etsy seller "27 things" about making your own bubble wrap packages. Very useful - I just downloaded that yesterday! Thank you for great advice.

    4 years ago

  • Shellbeestreasures

    Shellbeestreasures says:

    I totally agree with this article. I always add a Freebee. Just good business.

    4 years ago

  • bittersweetboo

    bittersweetboo says:

    This is great advice. Thanx for all the example pics :) I always had a free gift..it just makes it fun!

    4 years ago

  • stitchcraeft

    stitchcraeft says:

    I always wrap my items--but instead of using ribbon, I use those long, narrow strips of fabric that are left over from trimming seams or reducing the size of a piece. I sell hand-sewn items, so this matches my shop well and it's a great way to get rid of those extra pieces without wasting them. And it doesn't cost extra!

    4 years ago

  • dittot

    dittot says:

    I just open my jewelry store - Hard Elements - and I love, love, love Etsy, the advice, and resources you provide. This is great information and had thought of some of it but the extras you provide really make a difference, thanks!!!

    4 years ago

  • kbrownpottery

    kbrownpottery says:

    This is food for thought. You take nice packaging for granted at a high end store, but I hadn't thought about it for shipping.

    4 years ago

  • luvvinjewels

    luvvinjewels says:

    Thanks for the great tips. I focus on safety when I ship. Now I will try to get creative too. Love the "gift" idea.

    4 years ago

  • GenevaDesigns

    GenevaDesigns says:

    I love packaging my sales, it's such a good way to thank my customers. I also cut strips of fabric that match the item they bought and tie it around the item which has been wrapped in pattern paper. If it's an apron I try to tie a cookie cutter on it. If it's a diaper bag I try to include a little zipper pouch that matches the bag. People seem to be really pleased to open them up. Great article!

    4 years ago

  • tinycharm

    tinycharm says:

    Making the packaging is part of the crafting fun! Great article.

    4 years ago

  • christinadimeo

    christinadimeo says:

    I love the idea of thinking of the packaging as a "gift." I always do this with actual birthday presents. I've been including a thank you note and business cards with my packages. Since I'm shipping paintings, I'm always so worried about them being packaged securely. This article is inspiring me to find some new solutions--packaging that is beautiful and protects my work! Thank you!

    4 years ago

  • mulondon

    mulondon says:

    Thank you - lovely article with lots of useful ideas. Always room for improvement.

    4 years ago

  • StarsandRobots

    StarsandRobots says:

    This article is so on time! I always try to go the extra mile when I ship. I have ordered things that came floating around in a really trashed up Priority Mail bag (thanks for recycling, at least) and no note or anything that even lets me know this is my package that I ordered, other than the floating around items. I always use things I already have for packaging, like leftover ribbon, wrapping and tissue paper, I got really useful with some leftover streamers. (I am sick, I don't throw anything crafty away, ever!) I am glad that my efforts are not in vain, and I am packaging three items right now to send off today, so thanks for the inspiration!

    4 years ago

  • MyCreativeThreads

    MyCreativeThreads says:

    Great tips to inspire better packaging. Thanks.

    4 years ago

  • DalkullanJewelry

    DalkullanJewelry says:

    Thanks for the great article Bethela and MaryMary!

    4 years ago

  • mgranade

    mgranade says:

    Lots of ideas here! Thanks for the tips.

    4 years ago

  • strawberryona

    strawberryona says:

    Thank you so much for this information. Lots of great ideas!

    4 years ago

  • Philopolis

    Philopolis says:

    Thanks for all the great ideas and Tips!

    4 years ago

  • YaffaDreams

    YaffaDreams says:

    Great information! I received a bracelet one time (not on this ID - so don't go looking into my purchases) that was just thrown into a padded mailer. Although I liked the bracelet, I made a mental note not to purchase from that seller again.

    4 years ago

  • lizziboo

    lizziboo says:

    Since my items are small and somewhat inexpensive, I tend to look for great bargains for packaging. I get my bubble mailers at Sam's club for a little over $4 per 25! My tissue paper is purchased at the $1 store. They come in a multi - color pack of 60 sheets. I cut these in half. I also purchase mini thank you notes thru destash sales on etsy. You really don't have to spend a lot to make things pretty!

    4 years ago

  • ayawedding

    ayawedding says:

    GREAT work:) amazing tips for us

    4 years ago

  • rockriverstitches

    rockriverstitches says:

    Wow great information for packing!! Gives me some great ideas!

    4 years ago

  • dazzlecreations

    dazzlecreations says:

    Great article and fantastic tips.

    4 years ago

  • twirliewhirlies

    twirliewhirlies says:

    I spend so much time, effort, and care in my packaging and include freebies and thank you notes, print my own hang tags, provide business cards etc. 35 sales later, I have not heard one word back from a customer regarding the presentation. Just worried that it is not making an impression.

    4 years ago

  • etincellestudio

    etincellestudio says:

    Great article! I love preparing packaging but I am always looking out there what other people are doing so that I can improve my own... just joined the Etsy group on FLICKR... looks exciting :) THANKS

    4 years ago

  • CherBear46

    CherBear46 says:

    I am just getting ready to list on Etsy and I am very excited, although I am not new to selling online. This article was helpful and what excellent tips, especially making it personal with their name on the package. I always include my business card, care instruction sheet and note of thanks, a freebie (tiny notepads, datebooks, charms...) and sometimes a discount coupon for a referral. It is always nice to get something free.

    4 years ago

  • StoliGal

    StoliGal says:

    Packaging is important!! I am an Etsy seller and an Etsy buyer. I am all for using recycled, recyclable or reuseable materials... just make sure it's fit for use. I received a package from an Etsy seller that looked like they took an old shoe box out of the trash, cut it up and had their 4year old tape it together. I was horrified!

    4 years ago

  • AzitasSurprises

    AzitasSurprises says:

    so many great ideas, thanks!

    4 years ago

  • littleclouds

    littleclouds says:

    I love these packaging articles, they are so helpful and inspirational, I just LOVE that kitty, its genius! I don't think I'd want to throw anything away though. That is the problem :P

    4 years ago

  • Gwendolynsdesign

    Gwendolynsdesign says:

    I do love the look of a pritty package - BUT still would rather get somthing eco-friendly in the shipping avenue. I reuse shipping envelopes and packaging materials whenever possible. You will be surprised what a little creativity can do to upscale a recycled envelope! I agree with StoliGal, do make sure it is presentable! I got a great bag of recycled envelopes through a fellow freecycler.com member and so far only will not use 1 envelope as it is too 'used' & really ready for the recycle bin. As a buyer i would rather the seller send my my item via recycled goods than a fancy packaging.. save your money & the earth. I did find a great deal on Pritty boxes at a great discount - becouse the upc code was wrong! Cute & in a way recycled! Just took some looking & luck!

    4 years ago

  • bagalicious

    bagalicious says:

    Great ideas - thanks so much!!

    4 years ago

  • SugarFlower

    SugarFlower says:

    Great article! Thanks for the tips.

    4 years ago

  • SuperstylinKrisa

    SuperstylinKrisa says:

    Thanks for the great ideas! I recently made my first purchase on etsy & I was so excited to find little freebies in my package. The seller even used a small bag made by another seller to package my jewelry & included cards for both sellers. That seems like a great way to work together & help your friends advertise.

    4 years ago

  • FavoriteCollectibles

    FavoriteCollectibles says:

    Thanks for the great ideas! Please keep them coming. But I do agree with your seller testimonial in the article above - I too often double box with lots of bubble packing to prevent damage in transit. So safety is also my first thought, and then I consider how to make it pretty.

    4 years ago

  • GreggsGoodies

    GreggsGoodies says:

    Another great set of ideas for me to think about. I try to package as though it was coming to ME rather than someone somewhere in the world. I always send a special thank you letter and even some business cards JUST so they might pass around to others who would appreciate buying from my Etsy store. I hope it helps anyway. Again, thanks for the great ideas!

    4 years ago

  • cakemod

    cakemod says:

    Great reminder!

    4 years ago

  • CitygirlCountryboy

    CitygirlCountryboy says:

    Very useful tips!!! ~~~Great ideas for unique and creative packaging...thanks so much!!!!

    4 years ago

  • CraftfullyYours

    CraftfullyYours says:

    I'm just starting out on Etsy and am preparing my listings. It was a joy to read all the good packaging tips. I have always loved wrapping gifts with a special touch and then watching the happy reactions. Thanks for a great article.

    4 years ago

  • SewBeans

    SewBeans says:

    I've been trying to include packaging in my listing pictures.

    4 years ago

  • ePLUSc

    ePLUSc says:

    What a GREAT post! I love all the ideas, and am working hard to make sure each of my items gets to my customer in a way I can feel pround of. Thanks for putting all this great info together and posting it for all of us to see. So great.

    4 years ago

  • theLowerEarSide

    theLowerEarSide says:

    great article! thank you!

    4 years ago

  • raretreasure

    raretreasure says:

    I've definitely found in my own business that customers appreciate the extra effort in packaging. ( I use recycled sewing patterns and bakers twine to wrap things up.) I think it shows you care about your product and is a great way to leave a positive final impression of your shop!

    4 years ago

  • funkisockmunki

    funkisockmunki says:

    I love the ideas and images, but I'm going to play devil's advocate and say that a lot of these seem like overkill. Packaging can take a lot of time and resources, which would eat into whatever already thin profit margins that I have. I do think it's important to package and ship in a professional manner, but if it's something the buyer is just going to throw away, it seems like a waste of resources to pretty it up a whole bunch.

    4 years ago

  • fmena

    fmena says:

    very nice, im going to start brainstorming ideas!

    4 years ago

  • samsstuff

    samsstuff says:

    I love packing the items I ship almost as much as I love making things. I try to make the package feel like a little present & always include a 'Thank You!' card. I also try to add a little something that the buyer can use (or give as a little present)that represents my shop. It is a bit more time consuming, but do-able, at least at this point, where all of my things are one of a kind or vintage. I feel like it's good "advertising" & will hopefully create a kind of repeat business that OOAK items do not. Oh yeah & did I mention it's fun!

    4 years ago

  • paintingpam

    paintingpam says:

    Thanks for great information! It's always good to be reminded. www.paintingpam.etsy.com http://paintingpam.blogspot.com

    4 years ago

  • JustBeccuz

    JustBeccuz says:

    Wonderful information! Thank you!!

    4 years ago

  • TheNightjar

    TheNightjar says:

    thanks for the input and great practical tips...i already enjoy packaging but now feel even more encouraged to dress up my packages even further.

    4 years ago

  • hellohappy

    hellohappy says:

    I like going to walmart, home depot and movie theaters for free boxes!

    4 years ago

  • barbedlotus

    barbedlotus says:

    Something I started doing recently that really adds to my packing is painting the packing boxes. My boxes for the wings I do are fairly large, and for a while I was using boxes from uHaul, but when I cut them to the right height, especially with all the uHaul logs on it, it just looked crummy. I found a local self storage place that sells the same size boxes for the same price, but they were nice and blank. I took those blank boxes and a wall stencil I found at the paint store to spray paint a pretty pattern on to the boxes once I have them cut to size. It makes the boxes look like they have been gift wrapped without causing problems in shipping. Combines with some pretty dyed newsprint left over from my brother's route to stuff around the item and it definitely leaves the impression of opening a present.

    4 years ago

  • ALittleXtraSomething

    ALittleXtraSomething says:

    Absolutely! I love extra added tips! I do get repeat customers, not only for quality of work, but for my packaging. All of my clients/customers are very special to me. I love learning about others & you wouldn't believe the amount of friendships - even if just online - that come out of a business relationship. I believe also that treating everyone special, and packaging their order as a gift, makes them feel very special! This is super important as you want to stand out! Etsy for me has been wonderful experience & I hope I can pass that on to all the "newbie etsians", whether a buyer, seller or both! Thanks again for the added tips! Have an Super Week!

    4 years ago

  • WharfSisters

    WharfSisters says:

    super awesome advice, as per usual! :) Thanks guys!

    4 years ago

  • Savanteer

    Savanteer says:

    Thanks for the tips and pointers. They really help. I also look for unique boxes at thrift stores, and because I sell vintage, it adds that certain something I think.

    4 years ago

  • kidgiddy

    kidgiddy says:

    for my first sale (yesterday!!!) - I kept it simple and pretty....white tissue paper with raffia and my business card tied to the ribbon. I love the idea of using the persons name on the tag instead! I did write a little note on the back of my card though! Thanks for the great tips! k

    4 years ago

  • shellsherree

    shellsherree says:

    Beautiful packaging is a vital part of the picture ~ thanks for the excellent tips!

    4 years ago

  • alwaysinspire

    alwaysinspire says:

    Absolutely love these tips! Thank you for taking the time to put this together!

    4 years ago

  • thevintagetreehouse

    thevintagetreehouse says:

    This is wonderful and so helpful! Thank you!

    4 years ago

  • calillie

    calillie says:

    I love this article!!! Very useful, helpful tips!

    4 years ago

  • craftpile

    craftpile says:

    I agree....very helpful. Thank you!

    4 years ago

  • PAINTitGOLD

    PAINTitGOLD says:

    In my policies I explain that I used recycled material as much as I can for packaging but not everyone reads policies and I hadn't thought about stamping the actual box/putting a sticker on that says "recycled"! Brilliant! Thank you!

    4 years ago

  • uncljohn

    uncljohn says:

    while very rarely expected, it is always a pleasent suprise to recieve a creatively packaged purchase.

    4 years ago

  • sofisticata

    sofisticata says:

    Very helpful, it makes me want to send a package :o) Thanks for the advice!

    4 years ago

  • BGBJewelry

    BGBJewelry says:

    This is great! thank you for sharing and putting it together

    4 years ago

  • DormouseDesigns

    DormouseDesigns says:

    Thanks for the great advice! I've just finished customising my gift boxes, but the info re. packaging materials has inspired me further...x

    4 years ago

  • HeartshapedCreations

    HeartshapedCreations says:

    Preparing my packages is always I procedure I truly enjoy! Thank you for the valuable info and for the fresh ideas!!!

    4 years ago

  • friendlycreationss

    friendlycreationss says:

    thank you very much for this article ,it really helped :D

    4 years ago

  • Petette

    Petette says:

    Good inspiration...Now I need to plan my packing. Thanksss

    4 years ago

  • 24karas

    24karas says:

    Thanks for the great article! Beautiful packaging is certainly a nice touch. However, I do believe the outside of the package should be as discrete as possible. Especially if you have anything on the outside that says jewelry (maybe in your business name) for example it is more susceptible to getting “lost” in the mail. However, I certainly always appreciate freebies and when the item itself is nicely wrapped up!

    4 years ago

  • kitandcaboodleshop

    kitandcaboodleshop says:

    Being creative and artisitc should be evident not only in our products, but also in our packaging. Great tips!

    4 years ago

  • LolaRain

    LolaRain says:

    What great advice! I absolutely love the idea of buyers feeling like they have just received a gift rather than an item they purchased. I definitely appreciate unique and personal packaging and feel more motivated to provide that for my customers after reading this article.

    4 years ago

  • LABELit

    LABELit says:

    very helpful, thanks for the advice! I have been inspired by some of the packaging I have received on items I purchased - they are amazing! hopefully some of my custom labels can spice up your packages too!

    4 years ago

  • VintageHand

    VintageHand says:

    Thanks for the reminder and great ideas!

    4 years ago

  • minorpoet

    minorpoet says:

    Nice advice. Being thoughtful doesn't have a cost anything extra.

    4 years ago

  • Shamamomma

    Shamamomma says:

    I agree with this..I think adding the extra touch with packaging is just what the customer is needing these days... A little extra "loving" does wonders to soothe the soul of the client.. My customers actually come back and buy over and over because they just love receiving a "present" from themselves.. My packaging shows my customers that I really DO care about them and want to do my best for them. And it shows...you can see it in my feedbacks... Keep up the good work! Shamamomma/Dana

    4 years ago

  • AngelasAlchemy

    AngelasAlchemy says:

    Thanks for the inspiration! I loved all of your great tips.

    4 years ago

  • loveMER

    loveMER says:

    This article is bursting with prettiness! Great subject :) I can't wait to visit everyone's shops!

    4 years ago

  • LooksGood

    LooksGood says:

    So so inspiring. The idea about the 5th photo being the packaging that they'll receive is such a great idea!

    4 years ago

  • rakshniyavintage

    rakshniyavintage says:

    wonderful tips - and very inspiring! I too recycle and old book I had that was falling apart to make thank you notes.

    4 years ago

  • ElizabethsTresses

    ElizabethsTresses says:

    Always such good info! Nice to know I'm on the right track!

    4 years ago

  • barefootweaver

    barefootweaver says:

    I love the idea of a thank you note! I have been writing a short note on the invoice/receipt but am rethinking now about including a separate note--maybe stamped with a snowflake for winter, tulip for sprint, etc...and putting a tag on the tie or ribbon with the person's name (and stamped to match the note) like a gift tag! Simple but brilliant! Thank you so much for these valuable tips!!! xoxo Cait

    4 years ago

  • barefootweaver

    barefootweaver says:

    Thank you so much for all the tips!!! I have been writing a thank you on the invoice but love the idea of putting a little thank you note in the package! And having a gift tag, too!!! Maybe stamped with a snowflake for winter and matching the note!! I'm off to do just that! xo Cait

    4 years ago

  • BatBoSockieFactory

    BatBoSockieFactory says:

    Love the tips. Thank you!

    4 years ago

  • AmiTaf

    AmiTaf says:

    VERY helpful. I'm a new seller, just had my first buyer and was wondering how to make my package special for her. Thanks for this!

    4 years ago

  • circlecreekhome

    circlecreekhome says:

    Lot's of great advice, we just got our first sale and are excited to use some of the ideas provided in the article! What a fabulous venue, thanks! J & B

    4 years ago

  • Elmlaine

    Elmlaine says:

    I too am a new seller and found this article helpful. I am looking forward to embellishing my first package as a personal thank you to my buyer.

    4 years ago

  • TangoPony

    TangoPony says:

    Since I just had my very first sale, I think I need to get busy and write a little note to my first customer! Thanks! xx

    4 years ago

  • FarmFreshArt

    FarmFreshArt says:

    Awesome information. So many things that I have never thought of. I am going to rethink my packaging on my next sale. Thanks so much

    4 years ago

  • jewellerybyviki

    jewellerybyviki says:

    I always add a little hand written thank you note and a business card to orders, I think it makes it even more personal. I always gift wrap one way or another, it usually depends what packaging materials have caught my eye. I do try to keep it simple though as any packaging adds cost and the main thing is that my jewellery arrives safely. If someone has made a larger order I also include a free gift.

    4 years ago

  • diaxeiros

    diaxeiros says:

    I will definitely change my package. You couldn't be more helpful! Really thank you!

    4 years ago

  • daniellehensley

    daniellehensley says:

    Loved this article. It really made me think of other this I could do to my packages. Thanks.

    4 years ago

  • PattiStyle

    PattiStyle says:

    What a great article. I am trying to do what you suggest with my packaging. Never thought to ask for feedback in my thank you note. Great advice.

    3 years ago

  • rushcreekmosaics

    rushcreekmosaics says:

    I am looking for info on the safest and most cost effective way to ship small pieces of furniture... I have heard that a bus is often used ... I want to make larger pieces but not sure how to ship.

    3 years ago

  • gloriasukenick

    gloriasukenick says:

    Would love to know more about shipping costs....checked UPS to ship ceramic vase 11x5" and cost estimates ranged from $24 to $20....pretty steep!...Any suggestions????

    3 years ago

  • Kelleyco

    Kelleyco says:

    I too am questioning the best way to charge for shipping without knowing the zip yet of the person you will be shipping to. I want to give the best rate as I know for myself shipping may be the deal breaker.

    3 years ago

  • Whimsies1

    Whimsies1 says:

    What a great idea to make it like a present, I know I would be so excited to receive a present in the mail myself!

    3 years ago

  • SweetpeasDandelion

    SweetpeasDandelion says:

    I am a brand new Etsy seller as of today. I have gathered a great deal of information from all of your comments. I have a lot to learn and I'm looking forward to my first sale.

    3 years ago

  • mynusantara

    mynusantara says:

    Great tips! I can't wait to star my own shop. Planning to open one this coming July.

    2 years ago

  • PostedProperty

    PostedProperty says:

    This article filled my mind with ideas. Can't wait to get creative with my packaging. I recently had the disappointment of having one of my packages (wrapped, padded, marked "fragile", priority, etc.) crushed by the P. O. on its journey and part of its contents broken. In 10 years of selling on-line, it's only the second time, but still disheartening. I love the articles you post; so helpful.

    2 years ago

  • PassThePretty

    PassThePretty says:

    Great, great tips! Thanks for putting this together and sharing it! It does give me a give me a better understanding about how to be the best seller I can be!

    2 years ago

  • 2becherished

    2becherished says:

    Thank you for the great tips. As a newbee Etsian I am greatful for all the help. I have lots of ideas for making my shop a success. Just had my first sale and have gathered lots of information on making her purchase a pleasureable experience.

    2 years ago

  • vintagemimi59

    vintagemimi59 says:

    After reading all the creative ideas, I really need to step up my game! Thanks so much for the great ideas. I appreciate the nudge! My aplologies to those of you who received, just an item in a box:(

    2 years ago

  • ScentedSoftandSewn

    ScentedSoftandSewn says:

    After 8+years on a huge auction site, I learned the do's and don'ts the hard way. I strive to TEACH those I know, who are new to selling; what they can avoid by simply paying attention to the little things, like the details. PACKAGING can mean alot of things to a lot of people. forinstnace. I try desperatley not to let anything rattle in the box/pkg, use 'stuffing", bubblewrap, tissue etc for prevention, use an outer wrap; i/e:paper, foam sheets, etc.tape things closed, include a note or business card, if not, then EMAIL your buyer telling them thankyou. Stay in touch w/the buyer, include delv confirmation, if it has a value of more than $25, insure it. this little extra $2.70 will pay off someday, if you dont you'll learn the hard way like I did, you cant always depend on postal delivery security just because it has never happened to you before, it will eventually.Send samples or freebies to customers who make a large purchase, accept convos as personal correspondance, answer all inquires and be as good a seller as you want to be treated as a buyer.Details Details Details.

    2 years ago

  • PurplegraceJewellery

    PurplegraceJewellery says:

    Fantastic advice - I have loads of scraps of material which I am now going to make into gift bags for my jewellery. Such simple things can make all the difference

    2 years ago

  • TheSpeckledKat

    TheSpeckledKat says:

    Thanks so much for the advice. I just opened my shop 3 weeks ago and am looking for ideas to make my package extra special. Any suggestions on how to ship a headband affordably? The boxes at the post office aren't cutting it.

    2 years ago

  • quirkykim

    Kim Banta from ACreativEye says:

    Loved this article. Thank you! Now, I'm a newbie and can't seem to find where on Etsy I could possibly print out a packing slip or order slip for each order? Is there such an animal? I sure hope so! QuirkyKim@comcast.net My Etsy shop is ACreativEye

    2 years ago

  • waprwoods

    William Armstrong from waprwoods says:

    I have always considered packaging to be almost as important as the item shipped. Letting your customer know you use recycled materials is very important to buyers. I have shipped articles half way around the world with no damage and always encourage all buyers to communicate any packaging problems so that in future anyone else avoids a similar problem.

    1 year ago

  • Gallery606

    Rossana Novella from RossanaNovellaPhoto says:

    Thank you soooooooooo much for all these amazing tips! The packaging looks so inspiring and fabulous! I've had my shop closed for a couple of years due to personal reasons and now reading all your tips which have been extremely helpful, thank you Etsy!

    250 days ago

  • dottie5959

    Rachel Victoria from RachelVictoriaArt says:

    My packaging has always been sturdy but doesn't have that "wow" factor when customers open it. My New Year resolution for 2014, is to make my packaging look awesome, to match my awesome products. Thank you for the all-inspiring tips.

    108 days ago