Shop Etsy

A Very Special Shipping Offer for Australian Etsy Sellers

Feb 15, 2016

by William Hornsby

Etsy.com handmade and vintage goods

Image above via JuneDesignCo

We’re always looking for ways to make running your Etsy shop easier so you can spend more time doing what you love – creating. Our seller survey report told us that about six per cent of Australian Etsy sellers’ time is spent on postage and processing returns, so we know that shipping is a big part of running an Etsy shop. That’s why we’re excited to announce that we’ve partnered with Sendle to give local Etsy sellers access to a very special shipping offer.

Click here to sign up and learn all about the offer.

Sendle is an Australian company that offers a carbon neutral door-to-door delivery service, to help make the shipping process easier and cheaper for you and your buyers.

From today, Australian Etsy sellers can sign up for a free Premium account with Sendle valued at $120 per year. This gives you access to affordable flat-rate shipping to most places in Australia. On top of that, for 12 months from signing up, you’ll get $1 off every single parcel you send, so for example it will only cost you $9.75 between cities for parcels up to 2kg picked up from your home!

When you ship with Sendle, your packages are picked up right from your door and delivered to your buyers all around Australia. Sendle’s online dashboard lets you book in seconds and manage your deliveries alongside your Etsy shop as well as granting you easy access to advice and support. Sendle is also Australia’s first carbon neutral delivery service, making shipping easier and greener.  

Melbourne maker Maree Petrousis from Amelayna Designs says that using Sendle’s service and support helps her run her home-based homewares business:

“Running a business with two small children means that every moment of my day counts. It’s always a balancing act between spending time in my studio, responding to my amazing customers and being a full-time mum. Sendle is so convenient and saves me so much time. Booking deliveries takes seconds and because they come and collect from my doorstep, I don’t need to step outside to delight my customers.

It’s kind of revolutionary for a delivery company to care but I feel that the Sendle team actually knows and cares about my business—it’s personal and I love that.”

1 Featured Comment

  • dnikanpour Admin

    Dana from dnikanpour said 3 years ago Featured

    Hello! We are so pleased to see not only the positive response to this Sendle initiative but also how much you, as a community are supporting each other by sharing your knowledge on shipping and logistics. Please know that we are constantly trying to work with shipping companies to try and improve this experience for you, our wonderful sellers. We're following up your queries but to answer a few: 1. Regional distribution: Sendle's National Rates cover over 8000+ towns and suburbs - the majority of Australian households. This includes: - Capital cities such as Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. - Major regional centres such as Albury, Bendigo, Cairns, Capricorn Coast, Central Coast, Coffs Harbour, Geelong, Gold Coast, Latrobe Valley, Launceston, Mackay, Newcastle, Northern Rivers, Port Macquarie, Sunshine Coast, Toowoomba, Townsville, Wide Bay and Woollongong. Some parts of our vast continent (less than 10% of households) are subject to remote pricing or an additional surcharge with Sendle: Here is the list of postcodes: https://support.sendle.com/hc/en-us/articles/205204758-National-and-Remote-areas Because the cost of delivery can vary for areas that require a surcharge as it often depends on the pickup/delivery location and the weight/volume of the parcel making it harder to provide a single price for remote regional areas - Sendle suggest to use the Quote tool for an accurate quote, or to zip them an email with their requirements. 2. Tracking deliveries When you book with Sendle, both you and the recipient are kept in the loop and all of your tracking information is available on your dashboard. Sendle also distributed email updates on how your deliver is tracking. You can also brand tracking emails to recipients, just by adding your logo or picture to your account. 3. Specific queries If you have more detailed questions check out the Sendle support page and contact them by hitting the 'contact us' button along the bottom. Thanks so much for your detailed feedback everyone. It is very important to us.

63 comments

  • msgusset

    kylie gusset from msgusset said 3 years ago

    William! This is great news, and thanks to Etsy + Sendle for working together - 2 companies with B Corp status who are hell bent on doing good - kudos! How can sellers best reflect the new pricing with Sendle that comes into effect March 1st? How might it be possible to reflect Sendle's charges through the Etsy content management system? I'm not sure how to communicate the differences in pricing for regional vs urban simply, and it would be great to have some guidance from either Etsy or Sendle on how best to go ahead.

  • leckystudio

    lecky from leckystudio said 3 years ago

    Yes I agree with Kylie. The biggest selling point for me with Sendle was the flat rate for under 2kgs. This made working out my expenses easy as Inalways knew what my postage expenses are. How do we integrate these new changes into Etsy with the new regional price rise?

  • GHIFY

    GHIFY from GHIFY said 3 years ago

    Ooh! This is very exciting indeed! Thank you Etsy Australia & Sendle for this wonderful initiative. It is going to make a huge difference to how we run our business. And knowing that we are all making a difference to minimise our carbon footprint is a real added bonus. Thank you Etsy & Sendle ?♻️??

  • SheEarth

    SheEarth Crystals & Creations from SheEarth said 3 years ago

    Fantastic news!!

  • mollydagmade

    Amber A from GamesToGo said 3 years ago

    That is fantastic news. Well done Sendle. I've been using them for 304 months now and their service has always been excellent.

  • blacklistprints

    Blacklist Prints from BlacklistPrints said 3 years ago

    We have been using Sendle for a few months now and found it Great to use. Easier than other options that we have tried. :)

  • Kangaroochi

    Leatheroo from leatheroolace said 3 years ago

    Any tracking available with Sendle?

  • kazzycaboodles

    Kaz from kazzycaboodles said 3 years ago

    Oh my goodness this is fantastic news! :D

  • rachelsharrock

    Rachel Sharrock from Marbleandmetal said 3 years ago

    If only we could find something better for international post! I'm looking at Skippy Post. Has anyone used them? Almost all my orders are from overseas and I think I would have a lot more if Australia Post wasn't so expensive! The postage can be nearly the same price as the item as my products are all Marble and Metal. I need to find my Australian audience! Well done Sendle. I will definitely check it out.

  • alexanderbarn

    Alex from AnimalsInCharge said 3 years ago

    Door to door is a nice service, but when you're making all your own products, costs per item become really important. The cost is higher than Aus Post so I wonder if there's other benefits to make it worthwhile.

  • japonicas

    Chiao Goh from AntlerAndBlooms said 3 years ago

    Wonderful! Can't wait to give it a try.

  • ktgg1

    Kathy from SwirlnTwirlGirl said 3 years ago

    this sounds a wonderful alternative to Aust Post for regular parcel delivery, as i read Sendle parcels deliver by road, so can take some days to get across Australia. I will keep it in mind... But i think express post for me would still be the way i would send in Aust, as there is tracking along with overnight delivery

  • lbrauman

    Lisa Brauman from SpringwoodPorcelain said 3 years ago

    I've been thinking of ditching AUST Post thanks to all the price hikes and bad service. This has just given me the push to do it, thanks!!

  • KylieFogartyArtist

    KYLIE FOGARTY from KylieFogartyFineArt said 3 years ago

    This is brilliant news! I've been looking for another company since my last one wasn't so great.

  • rachelsharrock

    Rachel Sharrock from Marbleandmetal said 3 years ago

    Alex, I guess it depends on your products. My products are all over a kilo so worth it. I just had a look at the site and it looks good although I need to work out volume vs weight as some of my items are long and flat. Rachel

  • papersharp

    papersharp from papersharp said 3 years ago

    Excellent news!!

  • MountainClay

    Yvette De Lacy from MountainClay said 3 years ago

    Etsy can you ask Sendle when they will pick up in my area? Kinglake, they used to but now will not...:(

  • KylieFogartyArtist

    KYLIE FOGARTY from KylieFogartyFineArt said 3 years ago

    @Marbleandmetal, I'm looking for a good overseas option too. I'd like to hear about anyone's experience with Skippy Post as well. And, yes I need the tracking for my works too.

  • LullabyMobiles

    Nicola from LullabyMobiles said 3 years ago

    A parcel with australia post under 500g is AU$7.50 with tracking. So $9.75 wouldn't be beneficial to me or anyone else with items under 500g. Not a bad deal if you are selling items heavier than 500g. Does it include signature on delivery and packaging? What about tracking?

  • vesselandvine

    Brooke Nelson from vesselandvine said 3 years ago

    I really want to start sending all my packages with a courier service and this sounds awesome but with most services like this you need the recipients phone number for the consignment note. It would be great if there was an automated way to get this from the customer at the Etsy checkout or have it added to the shipping address field when they sign up as a buyer because its a bit tedious asking every customer in a convo for their phone number! I'll be looking into this though, I use smartsend at the moment for some orders (and use a fake phone number in place of the recipients because you cant use your own) Its ok, the door to door service is fantastic but they don't have a flat rate option.

  • persephonedesign1

    Jane and Priscilla from JanePossumBari said 3 years ago

    I have also been dismayed at the outrageous prices charges by Australia Post and the fact they lose my parcels and I have to pick up the pieces as every parcel they lose, my good reputation as a business person suffers. I wish we could have good international rates as I sell a lot to America. I will have a look at this company

  • kazzycaboodles

    Kaz from kazzycaboodles said 3 years ago

    @Rachel Sharrock - I've used Skippy Post for international items and I think it's great for those sending a lot of items. Unfortunately if you send one item a week you have to pay extra (in addition to the postage costs - which is $11 for up to 32 parcels or 20kg), whereas if you send multiple items this cost is spread out more evenly.

  • whitestarheart

    Sofie from whitestarheart said 3 years ago

    Very excited as I'm always looking for an alternative to Australia Post, however it's unfortunate that remote rates apply to most of country Victoria. I'd also like to see some indicative rates for their "remote areas" BEFORE I sign up as I'm not sure I'll be able to use this service given my location. It is good to hear some Australian sellers will benefit from this arrangement :)

  • whitestarheart

    Sofie from whitestarheart said 3 years ago

    @Brooke Nelson - great idea! Couriers always ask for a phone number. Further to my comment above, I've found Officeworks Mailman very cost effective for larger parcels all over Australia.

  • Fivegirlssoap

    Dominica Wyndham from FiveGirlsSoap said 3 years ago

    Great idea and opportunity....thank you so much!

  • lolla47

    Susanna from HotGossipDesigns said 3 years ago

    90% of my orders are for the US and Canada. It costs $21.50 for tacks and pack, so I was sending them as letters since they are jewellery pieces but it takes forever and you don't know what's happening because you can't track it. Last week I increased both my shipping and items prices so that I can send everyone registered but my favourites have dropped dramatically. If anyone here knows how to send small international packages with tracking cheaper than Australia Post pls share - checking Skippy out now.

  • lolla47

    Susanna from HotGossipDesigns said 3 years ago

    Etsy should do a deal with Australia Post for international postage.

  • NewVintageHomewares

    Kallista Bolton from HomegrownHandmade said 3 years ago

    Is this applicable for regional based sellers. I live on a farm, nearest town 9km away where i do a daily drop at post office. If i want to use any courier services I have to take the items to 2 depots in town - the hardware shop or the petrol station who are agents for a range of global firms. these guys dont do pickup from my farm...so thinking Sendle will be the same.

  • soprettyshowercaps

    soprettyshowercaps from soprettyshowercaps said 3 years ago

    TOLL DX Overnight delivery TO ANYWHERE street address Australia wide with tracking. (Very remote may take another day or so). Cheaper than Aus.Post. Get a quote from them...excellent service cant give them enough praise!! Yes an International option with tracking that is economical would be very well received...

  • hobbsmoloney

    Susan from HobbsMoloney said 3 years ago

    @MarbleandMetal, I'm the same. Heavier and larger product with the majority of business international. I'm also seeking a cheaper international option. Thanks for the tip re Skippy Post however I have concerns re their process and the time taken as you are required to cover your international address with their Australia Post reply paid label just to get it to them. The time taken to the US is 10-20 business days which is too long for my liking. Re local/domestic within Australia, an alternative which may work for some is Parcel Connect. They don't have the pick up service (you'll need to see if they have a drop off point near you - generally a newsagent) but will do one offs and their rates for larger, heavier products like mine are almost 50% off Australia Post Express Post. They are a division of Fastway Couriers and they are a courier service. You don't need an account to use them. I'm interested in giving Sendle a go though as they are the same price for my product :-)

  • iwantitjewellery

    Kate Cribb from iwantitjewelry said 3 years ago

    For express international shipping, I've started using parcel2courier. They're a fairly new business and I've found them to be fantastic. They buy international shipping from DHL in bulk so you get a price that businesses with very high volume get. For example, shipping to the US by Australia Express Courier Merchandise (2-4 days, up to 500 grams) costs $56.05 + $5.50 pickup = $61.55, with parcel2courier it costs $38.40 (free pickup, 2 days, up to 500 grams). I'm thrilled and my customers love it. I offer free shipping for orders over $100 so I give them a shipping rate: bump up to express shipping US$25. It's sounds like such a bargain that just about everyone takes it up. And parcel2courier's customer service is great. Kate iwantitjewelery

  • GinniBee

    Virginia BURNS from SeaLights said 3 years ago

    Are you moderating your comments on this post? I just wrote about AusPost and it didn't come up. Sellers for International, look at AusPost's Letter-with-merchandise rates. If it's small and light [under 250g] it can go for $7.40, so long as it fits through the slot of doom. You can use freely available packages to help with this ...they come in 16mm depth that will assure you they will fit. Now that the US has upped it's international rates, we are on par pretty much with the rest of the world. For example, to the US up to 500g is just over $14A. From the US, their 8oz rate is about the same, but in US dollars. Don't forget to take that into consideration, when doing the calculations.

  • saplanet

    Lis Sun from saplanetamigurumi said 3 years ago

    Saw this article on international post from Australia: https://www.choice.com.au/shopping/shopping-for-services/services/articles/best-international-postal-service I've closed my other shop that sells finished products since I moved to Australia, because the shipping rate is exorbitantly high, but will relook into Sendle option to see if it's viable to reopen the shop.

  • KittysVintageKitsch

    Kitty from KittysVintageKitsch said 3 years ago

    Great work! But I already use Sendle, and it won't let me sign up for this offer. Can you fix this?

  • GeorgianaJane

    Georgiana Archer from GeorgianaArcherStdio said 3 years ago

    Well done Etsy and thank you for listening.

  • skotty30

    Lee Lee from Hirode said 3 years ago

    Wow, this is really exciting news. Finally a solution to our shipping needs.

  • emfshield

    Matt from EMFShield said 3 years ago

    Virginia Burns, can you explain further about letter with merch? Never heard of it before and AusPost don't know anything either. Cheers

  • gingerkellydesigns

    Lauren Kelly Small from GingerKellyStudio said 3 years ago

    This would be wonderful if Sendle were able to cover my postcode...alas, the service is not available here yet. From other comments I can see that many other Australian sellers are crying out for better international rates & service too. I'm also finding it increasingly difficult to run my business due to the huge increase in international postage rates and most of my customers are in the US, UK and Europe. Would be a dream come true if there were some way to get discounted international shipping rates!

  • iwantitjewellery

    Kate Cribb from iwantitjewelry said 3 years ago

    Lauren, If you read my post above about parcel2courier you'll see cheap international shipping rates. Kate

  • ruthiewolfson

    Ruth Connor from JustForYouMillinery said 3 years ago

    hmm - my packages are not heavy, but they are odd shaped and bulky, and I would always prefer tracking - not sure this will work for me, and at certain time of the year, I MUST have express.

  • whitestarheart

    Sofie from whitestarheart said 3 years ago

    @Matt, looks like the same as international airmail letter rates? I haven't heard of Letter-with-merch before or the freely available packages, I'd also like to know more @Virginia Burns

  • DanBadRobot

    Dan Michael from DailyBikers said 3 years ago

    This is great news but as I mostly do Cards, it might not work out any different from Aust Post. Lovely to see so many Aussie sellers to be able to easily connect with in this thread - bonus points for that :)

  • dnikanpour Admin

    Dana from dnikanpour said 3 years ago Featured

    Hello! We are so pleased to see not only the positive response to this Sendle initiative but also how much you, as a community are supporting each other by sharing your knowledge on shipping and logistics. Please know that we are constantly trying to work with shipping companies to try and improve this experience for you, our wonderful sellers. We're following up your queries but to answer a few: 1. Regional distribution: Sendle's National Rates cover over 8000+ towns and suburbs - the majority of Australian households. This includes: - Capital cities such as Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. - Major regional centres such as Albury, Bendigo, Cairns, Capricorn Coast, Central Coast, Coffs Harbour, Geelong, Gold Coast, Latrobe Valley, Launceston, Mackay, Newcastle, Northern Rivers, Port Macquarie, Sunshine Coast, Toowoomba, Townsville, Wide Bay and Woollongong. Some parts of our vast continent (less than 10% of households) are subject to remote pricing or an additional surcharge with Sendle: Here is the list of postcodes: https://support.sendle.com/hc/en-us/articles/205204758-National-and-Remote-areas Because the cost of delivery can vary for areas that require a surcharge as it often depends on the pickup/delivery location and the weight/volume of the parcel making it harder to provide a single price for remote regional areas - Sendle suggest to use the Quote tool for an accurate quote, or to zip them an email with their requirements. 2. Tracking deliveries When you book with Sendle, both you and the recipient are kept in the loop and all of your tracking information is available on your dashboard. Sendle also distributed email updates on how your deliver is tracking. You can also brand tracking emails to recipients, just by adding your logo or picture to your account. 3. Specific queries If you have more detailed questions check out the Sendle support page and contact them by hitting the 'contact us' button along the bottom. Thanks so much for your detailed feedback everyone. It is very important to us.

  • gingerdollstudio

    Jayne Traeger-Bliss from gingerdollstudio said 3 years ago

    This is brilliant news. I probably won't use it as my items are small and lightweight. Most of them fit through the 20mm "slot of doom" that is the Large Letter option at Auspost. I really hope someone comes up with an alternative to Auspost for smaller items, as I am SO ready to change. Even if it's the same price as Auspost, I will change.

  • TheMarbleTea

    Allison Dey Malacaria from SweaterDoll said 3 years ago

    My items might be too small and lightweight to benefit much from Sendle, but it seems like a fantastic option for pick-up and delivery. This also sounds great for disabled sellers for whom postal visits are difficult. I love my local post office. I live in a small town so it always feels personal and I prefer as much face-to-face assistance with postage options as I can get when i need help.

  • TheMarbleTea

    Allison Dey Malacaria from SweaterDoll said 3 years ago

    I suggest reading the terms and conditions before opening an account and sending. Sendle does not insure items and states it is not responsible for any loss or damages to items and says it does not compensate the seller or stand by any losses that occur to seller or seller's reputation if item is damaged or lost through their system. There is a lot to read in there. I've decided against it. At least the post office offers insurance which can be claimed in case of loss or damage.

  • Spacefrog

    Julia from Spacefrog said 3 years ago

    I probably won't use them as most of my parcels are below 500g, so Australia Post works out cheaper (I didn't think I'd ever be saying that!). However, this sounds like a good deal for sellers who ship heavier items. Love the idea of the pick-up option! Like many others, I do hope Etsy will eventually work out a deal with Australia Post.

  • 7Kolors

    Joan from 7Kolors said 3 years ago

    Exciting news indeed. I am now inspired to list some of my larger mosaic items on Etsy with the knowledge that shipping costs to the buyer will be a great deal less expensive and a lot more convenient for buyer and seller. Thanks Etsy and Sendle.

  • Rufus1nk1

    Mariah Patterson from RufusInkStudios said 3 years ago

    I signed up to sendle a while ago and while I haven't had any sales yet I would still like to link it with Etsy but it wont let me as I already have an account :( if we could fix this it would be awesome

  • rachelsharrock

    Rachel Sharrock from Marbleandmetal said 3 years ago

    I have a feeling I am going to get no joy with this question but regarding international shipping is there any way I can set two prices per country, one being cheaper slower Skippy Post and the second supposedly faster but more expensive Australia post? I have been looking at shipping upgrades but can only see options for domestic or international (everywhere else) which isn't much good for us ... There's a huge difference between say New Zealand and UK! Is there a way to get around it by describing in your listing or shipping profile? Can you set a shipping price just for one person and if so how? By the way, I can't work out how to find this forum except through the email I just got ... So Im just not closing the tab on my phone! It's been the most useful conversation I've come across and would like to find a group who deals with practical matters like these. Is this an ongoing group? Thanks Rachel

  • adisonsmum

    Janet from theresinrainbow said 3 years ago

    What a great idea. I already have a sendle account sitting idle and would love to take advantage of this offer, can you tell me how I can do so.

  • TwoToneDesign

    Liesbeth Thie from TwoToneDesign said 3 years ago

    Fantastic offer! Thank you Etsy & Sendle.

  • bronnieb1

    Bronnie from bloomroomdesigns said 3 years ago

    Oh wow, this is great...thank you so much Etsy and Sendle. I already have an account and have calculated that I could have saved my client $14 on her postage if I'd used Sendle...as well as a lot of time for me. Goodbye Aus Post for Aussie orders from now on!

  • ThisisBeautiful1

    PG Wheater from ShopThisisBeautiful said 3 years ago

    I'll be checking them out although I don't have much hope that it will be less costly for me once we make our final move to Dumbleyung WA. I may have to drive my shipments to Wagin or further to take advantage. Still, it's a step in the right direction, and I hope it works out. Since I sell jewellery, my parcels will tend to be small so I guess I'll be stuck with Aus Post for the time being... that's IF I ever get an actual sale... I'm trying, but it seems that without an i phone or Android I don't have a hope of keeping up.

  • PineappleSandy

    Alexander Sandalis from WHENiSEEIT said 3 years ago

    Does Sendle work if we need packages delivered overseass?

  • dnikanpour Admin

    Dana from dnikanpour said 3 years ago

    Hello everyone! Some great questions here, its been great to be able to connect with all of you. To answer some more queries: 1. Sendle only operates domestically within Australia at this moment in time. 2. Anyone who wants to link their existing Sendle account to the offer should contact support@sendle.com and they can help you right away. 3. If you're enjoying the connection and discussion with your fellow Australian sellers consider joining an Etsy team - just search your location or interests and you might find a community of makers and designers and curators just like you to connect with and learn from https://www.etsy.com/au/teams. Cheers! Dana.

  • nicolelenord

    Nicole Lenord from ModernFamilyCards said 3 years ago

    I have had an exceptionally poor experience using Sendle. I came to know of Sendle last week when the Etsy Australia community were offered a discounted premium rate and a special partnership between the two companies. It has been nearly one week and still I have 16 of my 20 parcels waiting outside my front door awaiting pickup. I have had something like 30 phone conversations with Sendle (with the service team in Manila) and directly to the courier companies. I ended up crying this afternoon on hearing that the courier now won't be coming until tomorrow, which I have heard a few days in a row now. As a small business, I have felt Australia Posts new prices bleed me dry. I thought Sendle would be the answer. I am so disappointed to find I have been billed for all 20 parcels last week, yet the service hasn't even been provided.

  • imogenjosie

    Imogen Baxter from ImogenBaxter said 3 years ago

    Hi Nicole, just stopping by to say hello, and also thank you for working with us to get this resolved. I’m sorry things didn’t go as smoothly as we hoped first time round - delighted that everything is now on it’s way and that the good-faith refund of the deliveries helped. As a result of your feedback we now know what to look out for! Have a great afternoon. Imogen from Sendle.

  • toomanypies

    Deidhre Wauchop from TooManyPies said 3 years ago

    I too have signed up to Sendle and today tried to send my first package from suburban Sydney to suburban Melbourne. Hit with a surcharge because 'Occasionally more remote areas require an additional charge'. So the suburbs of major cities are classed as remote and cost double the flat rate? What is not remote then? GPO to GPO? Certainly not competitive with Auspost at more than twice the cost.

  • toomanypies

    Deidhre Wauchop from TooManyPies said 3 years ago

    Re my comment above. Sendle has responded to my email about surcharges and have said that surcharges are based on courier costs to certain areas and there is a list of suburbs you can check. Sendle is probably good value for heavy/large items to certain areas of Australia. But you still can't calculate shipping costs accurately because you don't know where your potential customers live. I have said to them that at least with Auspost I can be accurate and not undercharge customers which can cost a lot of money. They have said they will look into this issue.

  • jillianedwards4

    Jillian Edwards from CecilandBeryl said 3 years ago

    Not sure if anyone has already pointed this out, but sendle is not always door to door. If we get a parcel from a business using sendle we have to pick up from a depot.

  • suncraftshades

    Michele Bryant from LampshadesSheetsTrim said 3 years ago

    Is this cubic weight or real weight? My lampshades are bulky but light. A parcel measuring 50 cm cubed will more than likely weigh less than 2 kg.

  • suncraftshades

    Michele Bryant from LampshadesSheetsTrim said 3 years ago

    I am already signed up with Sendle but not through Etsy. I have not used them yet though. Do I need to sign up again with a different email?

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